American Eagle Outfitters, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
No account specialist had reached out to meThe account is still open on my credit report and the hard inquiry has not been removedAmerican eagle is taking no accountability for their employees lies damaging my fincacial credibilityThis response means nothing since they have done nothing to resolve this issueThey have done nothing for me to feel they even care about this situation.
Regards,
*** ***

Hello,I am very sorry to hear of your dissatisfaction regarding this order and service you received when contacting our customer service representativesThis order was split into eight separate shipmentsOrders are processed through our warehouses and storesOrders shipping from our stores do
take considerably longer to be delivered to locations in AK, HI and PRThe standard time frame of 3-business days is far exceeded and is usually between 21-business daysTracking for all eight packages does confirm deliverySince you have filed a dispute with your bank for this purchase, we are unable to assist you further in this matter

We sincerely apologize for the issues that occurred with your orderAccording to tracking information, all of your packages have been delivered as of Feb A partial shipping refund had already been issued and we have issued another refund of $to complete your $shipping feePlease allow
3-business days for those refunds to appear in your accountWe also apologize for the issue with our agentWe will be forwarding your concerns to the agent's supervisors, to have the behavior handled internallyA prepaid label has been sent to the email address on file, so you may return any unwanted items to our warehouse for a full refundYou may also take any unwanted items to any American Eagle storeWe hope this response aids in resolving your issueThank you for contacting American Eagle Outfitters

Hello, Thank you for reaching out about your purchaseThe subtotal reflects the original price of the merchandiseThe return value reflects the price you actually pay once any discounts or promotions have been appliedFor any type of Buy One, Get One promotion, the total discount is broken up
over all applicable itemsIn the event that you may need to return something, you do not lose the entire benefit of the discount on the items you keepThe discount is always reflected on the lowest priced itemThere were three pairs of jeans purchased at $and the one in question at $The discount was allocated over the item priced at $and two items at $49.95, for a total discount of $which reflects the Buy Two Get One Free promotion that was valid when this order was placedYou have also stated that the refund was issued before you returned the product, so essentially you have received this item for free

Hello, I’m so sorry a portion of your order *** was not delivered by UPSA refund for this merchandise was issued on December 13, The refund amount is $35.06, including taxShould you wish to replace your order, we are happy to assist youOur representatives are available 24/
at ###-###-####

I was disappointed to learn about your recent experience with our product. We invite you to return the merchandise to one of our many stores for an exchange or an AEO Gift CardPlease print a copy of this email to ensure a prompt returnShould you no longer have your original receipt, the
store is able to assist locating transactions paid by credit/debit cards or if an AEREWARD$ card was present. Please have this information available at the time of your return/exchangeAt AEO we take customer grievances very seriously and would like to reassure your next purchase with us is a better oneDear Store Manager: Please contact extension #should you have any questions about this return

We’re very sorry to hear of your dissatisfaction regarding your recent experience when contacting our customer service representatives about your returnsPlease know that we will review all calls and address the conversations with each individual that you spoke withUpon reviewing your most recent
order history, going back to May, 2014, I found price adjustments had been honored on several of these ordersWhile we do offer price adjustments within days if the base price of an item is lowered, our promotions do change frequently and are not applicable toward previously purchased merchandiseMany of the promotions were applied to orders that had already been placed with a promotional discount and were not applicable per the terms and conditions set forth in our promotions; however they were still honored as a courtesy to youBecause of these price adjustments, the return value would be significantly lower than the listed price on the original invoices included with your ordersOur warehouse is very thorough when processing returns, and while we do offer a lenient return policy, we reserve the right to refuse returns that may be damaged due to natural or elemental wear and tear, free from legitimate manufacturers' defects, or from purchases exceeding a one year time frame, as the merchandise is no longer in our inventoryWe may also not accept returns if there appears to be fraud or abuse; this is stated on the back of all of our store receiptsWhen reviewing the orders for which the merchandise was returned, the applicable items have been refunded and the remaining merchandise was returned to you with the explanation of why we cannot issue a refund for those itemsWe do hope you will continue to elect to shop with us in the future

Hello, I’m very sorry for your experience with this order and the mixed communication you have received about the resolutionI have issued a full refund to your order, however, we are unable to send an electronic gift card for the refund, only a physical gift card can be sentThe gift cards are usually delivered within 3-business days, the same time frame as our standard shippingHowever, once the gift card has been issued, we can transfer the funds to your credit card if you preferSomeone from our corporate office would need to speak with you directly to obtain your credit card number as we do not keep that information on file

We do apologize, but unfortunately, American Eagle Outfitters is not responsible for lost or stolen gift cardsWe can replace the missing card only if the balance is still available in the lost or stolen gift card. If you ever come across a similar problem, please feel free to contact our
corporate office at ###-###-#### (M-F, 8am - 5pm EST)

After research we’ve verified that order number: *** wasnever processed, as a result the funds were never removed from the gift cardGiftcard number *** has a current working balance of $Pleasecontact our corporate office at ###-###-#### (M-F, 8am - 5pm EST) if you
havefurther questions, and we will be happy to assist her further

We have contacted the customer and requested he send the damaged merchandise to the corporate office. We will be issuing a check in the amount of $80.00 for the merchandise and mailing it directly to him

Hello, I am very sorry for your experience with this transactionI can assure you we take the security of our customers’ information very seriouslyWe do not retain credit card information and our POS systems have a feature that scrambles credit card numbers when orders are placed, so the last
four digits shown on an invoice or order confirmation are masked (not the real numbers)I did review the order you placed against the other customer’s orderIt is possible that when the associate was entering the customer’s email address the system pulled your email instead of the other customer’s since your names both start with LII will also contact the district manager of our Fayette Mall Aerie location to ensure all associates are taking additional precautions when placing store to door orders for our customers to ensure all information is being entered correctly

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenienceA refund has been issued for the booties you never receivedPlease allow 3-business days to see that reflected in your accountYou may use the free return label we emailed you, in order to return the unwanted shoesUnfortunately, the item you originally
ordered is now out of stock, however we would be glad to offer you a 20% discount and free 2nd day shipping toward your next purchaseTo receive this discount, please call our customer service line at ###-###-#### and provide them with order number and they will gladly place an order with this discount for youWe hope these steps have helped to resolve this issueThank you for contacting American Eagle Outfitters

We apologize for the issues you had with these jeansWe will need to file a claim with our insurance company in order for you to be reimbursed for any damaged itemsOne of our representatives will be in contact with you tomorrow to go over all pertinent details and assist you in filing the claim
Thank you for contacting American Eagle Outfitters and you will hear from us soon

Hello,I'm very sorry to hear about your experience with our productsPlease contact our corporate office directly so we may obtain more information about the product and complete an incident form on your behalfOur office is open Monday through Friday from A.Mto P.MEST and our toll free
number is ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We were sorry to read about the mishap affecting your orderYes, AEO does offer our customers a 1hour window after placing their order to make any necessary changes to theirorderThe reason being, that both our warehouses are completely automated and after that one hour window, we no
longer have the ability to stop the orderfrom processing normalWe’ve verified that unfortunately, you contacted us after that 1-hour window; as a result our agents were unable to edit the orderaccordinglyOur records indicate we’ve issued a complimentary return label to return or exchange the unwanted itemOnce the item is received at our warehousea refund will be generatedPlease note that you mayalso, visit your local AEO store for a return or exchange

We sincerely apologize for the issues that occurred with your orderUnfortunately, your order was delivered to the wrong addressIn this case, we are not able to send out the item again, which is why you were issued a refundOne of our corporate agents already has replaced the order for you and
it has been stated as deliveredWe hope this has resolved the issue for youWe apologize for the inconvenienceThank you for contacting American Eagle Outfitters

Hello, I’m very sorry for your experience with your recent online ordersI do see in our system that a team member emailed you on 4-December-advising the following: Thank you for your patience as we resolve this matterWe have reviewed your order details and have located the issue causing
your order not to process. Please wait hours before replacing your order We have resolved the issue so that your future orders will now process correctly through our verification systemOur verification system is in place with the security of you, our loyal customer, in mindThere are many reasons an order may be stopped by the system as it is sensitive and we stand behind our commitment to a secure shopping environmentIf you need help with replacing your order, you may call us at *** (hours a day, days a week) and a representative will be happy to helpTherefore, you should be able to place future orders without incidentIf you should encounter any errors, please contact us at the number above