American Eagle Outfitters, Inc.

Hello,I'm very sorry for your experience with this order. Our order verification team has assured me that any errors preventing your orders from successfully processing were corrected, so unfortunately I don't know why your last order was not processed. If you continue to experience issues with your...

orders processing successfully, you may want to visit your local store and ask them to place an order for you. Shipping is always free with store to door orders.

We were disappointed to learn of your recent shoppingexperience with American Eagle Outfitters. We’ve verified with the National ProcessingCenter that the additional charge of $33.37 was refunded on 11/26/14. Please contactyour bank with ID [redacted] for additional details.Our...

apologies, American Eagle Outfitters

Due to an overwhelming demand from customers, we ran out of stock of the cozy and moccasin boots that were on clearance and are no longer available.  As an apology, American Eagle previously sent an email with a 25% coupon that expired January 11th. If you did not receive that, we would be glad...

to honor it toward your next order, as well as free second day shipping; we have noted order [redacted], with this information. Please call ###-###-#### (24 hours a day, 7 days a week) and an agent will be glad to assist you in placing an order.  We are very sorry for any disappointment and inconvenience that this may have caused.

The orders placed by the customer did not pass our verification system, due to information contained in the orders not matching watch the financial institution had on file. Therefore, the orders were cancelled and were unable to be processed Our system automatically emails the customer...

informing them. The 2 gift cards used in the order have been reloaded.

I’m very sorry for your experience regarding order [redacted]. I have issued a refund for one of the duplicate items in the order. There is no need to send it back, you may keep the extra item. We are also happy to assist you in placing a new order at the same promotional price. Our representatives...

are available 24/7 at ###-###-####. Please reference your order number when calling so they may faster assist you.

Due to an overwhelming demand from customers, we ran out of stock of the cozy and moccasin boots that were on clearance and are no longer available.  As an apology to you, our loyal customer who didn’t receive the boots, we are providing a 25% off coupon toward your next...

purchase, which will be received through email. We are very sorry for any disappointment and inconvenience that this may have caused. When you place an order, there will be an authorization hold placed on your account for the full amount, this is not a charge. Since your items were unfortunately canceled, that initial hold should fall off within 3-7 business days. We sincerely apologize for any confusion and hope this response aids in resolving the issue. Thank you for contacting American Eagle Outfitters.

We were sorry to read about your dissatisfaction with ourin-store offer. First, we would like to emphasize that AEO takes yourcomplaint very seriously and your satisfaction is important to us.  Ourprices, promotions and offers may be different online than in stores.  Ifyou visit our...

website you may see that some offers state “online only” or“in-store and online”.  Some stores may also have various items onclearance that may not be reflected online. We would gladly offer you a$40.00 gift card so you may make the purchase in store. Our hope is that you find our explanation satisfactory.

We have successfully addressed this complaint with the customer; both parties are satisfied with the planned solution.

Hello, I’m very sorry for your experience with this purchase. We do utilize inventory from our warehouses and all stores, so orders may be shipped in multiple packages. It is stated in the ae.com order confirmation email that some items may be shipped separately. I have issued a refund for the...

package you did not receive. You will receive an auto generated email from ae.com for the return. Please allow a minimum of 3-7 business days for the refund to post to your account. Please note for any future orders shipping to this address that are not received, but are confirmed delivered by our carriers will not be applicable for a refund.

We apologize for the inconvenience, unfortunately we are unable to change, or cancel orders placed with expedited shipping. Your order was noted, so that your items would be shipped back to you, however UPS tracking states that you have scheduled a pickup at a UPS facility. You should have no issues...

receiving your package. We hope this response is acceptable. Please let us know whether you have further questions.

We sincerely apologize for any issue with your order. When you place an order, AEO will pre-authorize your credit card to ensure the funds are available.  With some banking institutions, it may look as your account has been charged and your funds are unavailable. We have verified with our bank...

processor, that you were charged once for this order Jan. 12, 2016. There is no recorded double charge. We hope this information helps to resolve any confusion. Thank you for contacting American Eagle Outfitters.

We were disappointed to learn of your recent experience withour credit card. Due to increased security, all American Eagle credit cardaccount information is housed exclusively within our credit division and ourpartners at synchrony bank, consequently we are unavailable to assist viaemail. AEO has...

forward your grievance to our managers at Synchrony bank for aspeedy solution. Please wait for email or phone communication from Synchronybank directly.

We attempted to contact the customer over the phone to offeran explanation for the mishap unfortunately the customer disconnected the call.After research, we’ve verified our agent didnot note the order with the 20% off certificate promised. In addition, theorder was placed under a female customer’s...

name; yet Raul attempted to redeemthe certificate in store which lead to more confusion in-store. Nevertheless,our store associate should have been more cooperative and accommodating. For thisreason, AEO would like offer our sincerest apology for the poor experience. Thecorporate office has noted order number [redacted] and you will receive 40% offand complimentary 2nd day shipping on a future order. At your convenience,please contact our customer service team at ###-###-#### (24 hours a day, 7days a week) and a representative will be happy to assist you  receive the benefit.

We have successfully addressed this complaint with thecustomer; both parties are satisfied with the solution.

While it is true that I have had issues with recieving packages from american eagle in the past, I do not feel that they provide sufficient security option for delivery. I inquired about purchasing insurance and requesting a signiture at time of delivery, before I even placed the order in question. The customer service rep that I spoke to said "dont worry about it we gaurantee delivery or your money back". This was of course after I disclosed what had happened with my previous order. If the option was available I would have purchased extra securtiy features for my package.

Hello, I’m very sorry for your experience at our Moorestown location. The store should have accommodated you with the exchange and placing a new order for you, as these sizes are only available online. If you are able to contact the person you received the gift from, they should have an order number...

for the purchase. Once you have obtained that, we can send you a prepaid return label to send the jeans back to ae.com for an exchange. However, if the jeans are not available in the style and size you need, a refund will be issued to the original order. If you would prefer, you may send the jeans to our corporate office. Once received and processed, we will send you a gift card. Our address is: American Eagle Outfitters [redacted] Attn: Customer Care If choosing to send to our corporate office, we request that you use a traceable carrier and retain the tracking information. Please also include a note explaining the return and your complete name and mailing address so our returns department can mail the gift card to you once the return is processed.

Hello, I’m very sorry for your experience at our Trumbull Shopping Park location. I will share your concerns with our store operations and marketing departments so they may consider possible designs for new signage that may reflect the in store promotions more clearly. I do not know the exact style...

your son was purchasing, but denim and some styles of pants are often excluded from additional clearance discounts. Again, I’m very sorry this was not a positive shopping experience.

We have noted order number [redacted] and you shall receive 50%off clearance items and complimentary 2nd day shipping on a futureorder. Please contact our customer service team at 1.888.232.4535 (24 hours aday, 7 days a week) when you are ready and a representative will be happy to assistyou place the order with the appropriate discount.

We sincerely apologize for the confusion with your order. When you place an order, there will be an initial authorization hold, but we do not charge any items until they are shipped. You were not charged the $19.97 for the canceled item, and that pre-authorization generally falls off within 3-7...

business days. You placed an order for a Heritage Fleece Dec 10th, so may be seeing the charge for that, which was $21.82. Thank you for contacting American Eagle Outfitters.

We apologize for the issues with your return. According to the USPS tracking we have available, the jeans have not been delivered yet. Unfortunately, since the jeans are from 2013, any damage is attributed to normal wear and tear, thus we will not be able to issue a refund and they will be returned...

to you once received. We do not offer a lifetime guarantee on our jeans. We sincerely apologize for any confusion this may have caused and hope this help to resolve this issue. Thank you for contacting American Eagle Outfitters.