American Eagle Outfitters, Inc.

We apologize for any issues occurring with your refund. We have confirmed that the refund of $24.32 was sent to your Discover card November 15, 2015. You will need to contact Discover and provide them with reference number: [redacted], so they may search where your refund is....

American Eagle has taken all necessary steps and completed the refund process. We hope this information assists in resolving your issue and Discover is able to retrieve your funds. Thank you for contacting American Eagle Outfitters.

After research we’ve verified that the gift card issued wasa fair market value for the items mailed to AEO. American Eagle Outfitters addsmanufacturing tags to all products with the year and month of manufacturing. Perthe tags associated to the jeans mailed to our corporate office, the jeans...

wereabout 2-3 years old. Any merchandise received associated with a quality issue, theitems are mailed to our quality team in NYC for research/testing. Our quality teamdetermine that the damage associated with Mr. [redacted]’s garments were not aquality related issue, but a result of wear and tear. The team noted the jeans were all different style women’sjeans, from three different vendors with damage in the same areas. Theydetermined the damaged was caused by women’s heels getting caught in the samearea of the jean. As a result of these findings we are unable to replace the jeans.

We sincerely apologize for the issues you had while attempting to cancel your order. It seems the agent who assisted you was having an issue cancelling the order when you called. We will ensure that our agents are properly trained to handle this kind of situation. Your order was refunded yesterday...

(12/9/15), since you will not receive it. It may take three to seven business days for you to see your full refund reflected in your account. If you would like to replace your order, you may call in and an agent will gladly help you replace it matching pricing as well as providing free second day shipping. We hope that this response is to your satisfaction. Thank you for contacting American Eagle Outfitters. We great apologize for the inconvenience.

We apologize for the inconvenience and erroneous information on the order adjustment. A refund of $24.00 was credited to you on Nov 26, for the difference in pricing. Any refund may take 3-7 business days to reflect in your account. We hope this has helped to alleviate the situation. Thank you for...

contacting American Eagle Outfitters.

Hello, I’m very sorry for your experience with this purchase. Regrettably, our system does not permit us to resend merchandise without placing a new order with a new method of payment. I hope this will be an available feature in the future, but at this time our only option is to issue a refund for...

merchandise that has been lost or damaged in transit and assist you with placing a new order. A refund was issued on 13-December-2017. Refunds typically post in 5-7 business days, but may take up to thirty days depending on your financial institution. I apologize for any inconvenience you experienced because of this.

We sincerely apologize for the issues that have occurred with your order and that you have not received your gift card. We have mailed a $25 gift card to you, please allow one to two weeks for delivery. If you do not receive it, please call us at corporate ###-###-####, with transaction number 47240...

and we will have that sent to you again. We hope this helps to resolve the issue and that you receive your gift card as soon as possible. Thank you for contacting American Eagle Outfitters.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.It’s unfortunate that I had finally file a Revdex.com complaint to get American Eagle to take any action. 
Regards,
[redacted]

Hello, I’m very sorry to hear of your dissatisfaction with your purchase. Some of our pants and jeans are designed with an unhemmed cuff, so that may be part of the design of the styles you purchased. However, the belt loops should not have ripped as you described. I do apologize the store was not...

accommodating. If you would like to send the pants to our corporate office we would be happy to assist you. Please include your receipt with the return. Please also obtain tracking information from your chosen carrier for the return. Our corporate mailing address is: American Eagle Outfitters

We apologize for the issues that have occurred with your gift card; gift cards become deactivated after years of inactivity. We will be in contact with you today in order to get the gift card number from you, so that we can have a new one mailed out as soon as possible. We apologize for any...

inconvenience.

refunded the $45 gift card per customer's request, cust did not accept our refund, so refunded GC [redacted]2606 for the $45 to his CC and also refunded the additional $29.98 to the credit card to make whole his return amount

I have forwarded [redacted] complaint to [redacted], which handles AE's credit cards. They will reach out to her to help resolve this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.    I have actually taken and exchanged them at much more helpful and professional store. I will not be returning to your Moorestown with the horrible customer service that was received. 
Regards,
[redacted]

Hello, I’m very sorry for your dissatisfaction regarding this order. We do have the ability to cancel orders, but unfortunately our capabilities are limited. Orders placed with standard shipping may be cancelled within one hour of placing the order. Orders placed with expedited shipping are excluded...

from cancellation. We try our best to fulfill and ship orders as quickly as possible; orders placed before our 1 P.M. EST cut off time will be shipped the same day. Upon reviewing your orders I do see both the expedited and standard shipping orders were shipped on 4/25/17 and all packages were delivered on 4/27/17. Once issued, refunds are processed within 3-7 business days. All online purchases may be returned in store. Our stores may also place an order to your home with free shipping, in the event you need to exchange product or they do not have your preferred size or style in stock. I do apologize for any inconvenience.

We were disappointed to learn of your recent shopping experience with AmericanEagle Outfitters. After research we’ve verified there was an error with submittingyour original PayPal order. Per our records a replacement order was created (order[redacted]) using a different method of payment which was...

processed and delivered. Please note that AEO does not chargethe customer for an unfulfilled order, we do so after the order leaves our warehouse.The “charges” you may see in your PayPal account is the transaction hold created by PayPal, which they failed to forwardto  us AEO in order to satisfy your purchase. If you continue to view the original hold in your account, please respond withthe following so that we can remove the pending authorization hold on youraccount, and resolve the issue as quickly as possible:·         Invoice and/or Transaction ID·         Email address registered to your PayPal account·        Exact transaction date and amount·         Did you receive an error message? If so, what did the error say?We are aware of this technical hiccup and are working with PayPal to create a promptsolution. Please accept our sincerest apologies for the inconvenience caused.

Hello, American Eagle Outfitters has evaluated your claim and stands behind our team’s decision to refuse the return in question for the following reasons. The date of manufacture is sewn into all of our clothing, indicating that these jeans were from our 2013 collection. We do not hold inventory...

from past seasons in our stores or our warehouses, so it is not possible that these jeans would have been included in a current order. Also, when reviewing the photos that were sent to our social media team regarding this matter, we determined that the tags are not affixed to the jeans in accordance with where American Eagle Outfitters tags their denim, nor do we use this specific type of plastic fastener to attach the tags to our jeans. We do consider this fraud and or abuse of our return policy and will not accept this return.

Hello,I have issued a refund to your order for the two packages confirmed delivered by UPS. Please know we are unable to issue refunds for any future orders shipped to this address with confirmed delivery by our carriers. Please allow 5-7 business days for the refund to post to your account. Tell us why here...

We were disappointed to learn of your recent shopping experience with American Eagle Outfitters. Unfortunately, after research we’veverified there was an error with submitting your first PayPal order. At your convenience, please reply with the following information so we may locate/removeany pending...

authorization hold on your PAYPAL account and resolve the issue as quickly as possible:·         ThePayPal Invoice and/or Transaction ID (for the first order)·         Emailaddress registered to your PayPal account·        Transaction date and amount Per our records the replacement order [redacted] was processedaccurately and the gift card has been redeemed. The replacement gift card was redeemedon 4/4/15 at our Avenue At Murfreesbo location. Please accept our apologies for the mishap which affected your order.

We would like to sincerely apologize for the experience you had at our store. We train our associates to uphold great customer service and professionalism, which did not happen with our associate. We will be forwarding this information to the appropriate management, so the situation can be handled...

quickly and efficiently and the associate receives the proper training necessary. Please know that we take this issue very seriously and it will be handled promptly. Again, we apologize for the experience. Thank you for contacting American Eagle Outfitters.

The customer has been refunded for the other 2 containers on 8/23.

American Eagle Outfitters would like to apologize inadvance for the delay affecting this order. Allorders are subject to a verification process. Thisis a process used for all customers whose financial institutions have policesand/or laws in place that prevent them from releasing information...

forverification purposes. Per our records, not all the necessary documents werereceived in the first email to process this order. As a result, we requested thedocuments once more. Ultimately, all required documents were received and sothe order was approved.  When the verification process was completed,all available items were shipped on December 5th 2014. Theverification process is meant to protect our customer’s security and preventany unauthorized activity from occurring with your card. We offer our sincereapologies for any inconvenience caused. Per the tracking information associatedwith the order both packages were delivered on 12/8/14 and 12/9/14.