American General Life & Accident Insurance Co

Dear [redacted],   We have received further correspondence from the Revdex.com regarding your Cook's Companion® 6.5 qt 1500W Ceramic Nonstick 11-in-1 Digital Multi Cooker ([redacted]).  I apologize for any inconvenience this has caused.   As we discussed on February 6th, 2017 products that are not working properly and are beyond the return time frames should be addressed through the manufactures warranty.  If for any reason you are not receiving a response from the manufacturer, Evine would be happy to assist in obtaining a response through the terms of the warranty. Upon further review of your purchase and circumstances within, we have issued a refund for the Cook's Companion Digital Multi Cooker. Please allow 3-5 business days for the refund to reflect on the original method of payment.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9:30am-6:00pm CST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,   Diana [redacted] Executive Resolution Office EVINE Live

October 6, 2017     Ms. [redacted] Los Angeles, CA 90042-1712     RE: Cr [redacted]         Case Number [redacted]     Dear Ms. [redacted],     Evine is in receipt of your letter to the Better...

Business Bureau.   Our records indicate that on August 7, 2017 you placed order number [redacted] for an Apple Ipad Bundle with Bluetooth Keyboard, Case and Accessories requesting a payment plan of six monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with Evine. Orders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay.  Evine reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.   When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received.  Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information.  We submit the customer’s name and address as it is provided to us. You were mailed a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax provided.  There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.     If you have any further questions please contact our office at ###-###-####.     Sincerely,         K. [redacted] Credit Payments Lead

Dear Ms. [redacted],   EVINE is in receipt of your letter to the Revdex.com.   Our records indicate that on August 14, 2016 you placed order number [redacted] for a 55” Samsung KU7000 Smart 4K UHD TV requesting a payment plan of six monthly payments. By requesting the ValuePay...

option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay.  Evine reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.   When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received.  Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information.  We submit the customer’s name and address as it is provided to us. You were mailed a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax provided.  There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.     If you have any further questions please contact our office at ###-###-####.     Sincerely,     Kimberly [redacted] Credit Payment Specialist II Evine

Initial Business Response /* (1000, 10, 2015/07/17) */
Dear [redacted],
We have received your complaint from the Revdex.com in regard to a charge on your credit card in the amount of $116.30. I apologize for any inconvenience this experience may have caused.
Our records...

indicate a charge of $116.50 was processed on April 22, 2015 as the first ValuePay for a Beautyrest Recharge(r) "Stars & Stripes" Plush Pillowtop Mattress Set you ordered on April 12, 2015.
Our records further indicate you contacted us in June stating you never received your order. We did process a refund of $116.50 to your original method of payment (MasterCard ending in [redacted]) as of July 9, 2015.
Once again, I do apologize for any inconvenience this may have caused.
If you have any additional questions, please contact me via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Sincerely,
[redacted]
Senior Supervisor, Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/29) */
retyped from handwritten response:
Dear Revdex.com,
Thank you for helping to resolve my issue with Evine Live. I will pursue a lawsuit against Evine Live.
Sincerely,
[redacted]
RE: Case #[redacted]: Evine Live Inc.

Dear [redacted],   We have received your complaint from the Revdex.com regarding returning order [redacted], item 459-933 - Cook's Companion 1700W 5.8 Qt High Speed Air Fryer & Recipe Booklet for a refund.  I apologize for any inconvenience this has caused.   During...

our conversation on January 10, 2017, we reviewed your purchase and have granted a late return for this item.  A return label was emailed to you.  Once the return is received a full refund will be processed. This refund should appear back to your original method of payment within 1-5 business days once received in our warehouse. This timeframe depends on your financial institutions processing time.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted]@evine.com between the hours of 9:30am-6:00pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     Diana [redacted] Executive Resolution Office Evine   CC:  Revdex.com

May 25, 2017   [redacted]
[redacted]
[redacted]   Cr: [redacted] Complaint ID:  [redacted]   Dear Tammy [redacted],   We have received your complaint from the Revdex.com regarding the return of the Fair Child Knit & Mesh Sequined Front Side Zip Pencil Skirt (order# [redacted]). I apologize for any inconvenience this has caused.   I have attempted to reach you via phone again on May 23, 2017 and May 24, 2017 to no avail. I would be more than happy to assist you with your complaint. As stated previously, I would need to speak with you directly in order to resolve your concern in the best matter possible.   If you would like to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [email protected] between the hours of 9am-5:30pm EST, Monday through Friday   Thank you for your understanding and cooperation.   Sincerely,     Bridget [redacted] Executive Resolution Office Evine Tell us why here...

Dear [redacted],   We have received your complaint from the Revdex.com concerning your Invicta Disney 40mm Pro Diver Ltd Ed Automatic Bracelet Watch w/ 3-Slot Dive Case (order# [redacted]).  I apologize for any inconvenience this has caused.   You...

initially called us on December 15th, 2016, to report that you never received your watch.  We started that investigation and sent claims forms to you on December 29th, 2017. You then notified us that you didn’t receive the forms, they were sent via email and mail again. We are not sure why you have not received any of the claims forms that we have sent you. In an effort to resolve the issue with you today, we will issue you a refund without the claims forms.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     Lisa [redacted] Senior Supervisor Executive Resolution Office Evine   CC:  Revdex.com

Dear Ms. [redacted],     EVINE Live is in receipt of your letter to the Revdex.com.   Our records indicate that on February 6, 2016 you placed order number [redacted] for a Magnavox 40" Refurbished LED HDTV requesting a payment plan of six monthly payments. By requesting the...

ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay.  EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.   When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received.  Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information.  We submit the customer’s name and address as it is provided to us. You were mailed a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax provided.  There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.     If you have any further questions please contact our office at ###-###-####.     Sincerely,         Lynelle S. Credit Payment Specialist II

Initial Business Response /* (1000, 5, 2015/12/23) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the late delivery for your item Omega Spy Drone 4.5 Channel Video Camera RC Quadcopter (order#XXXXXXXXX) . I apologize for any inconvenience...

this has caused.
I have attempted to reach you via telephone to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Maria [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Dear Mr. [redacted], EVINE Live is in receipt of your letter to the Revdex.com. Our records indicate that on April 20, 2016 you placed Order Number [redacted] for an Apple 500gb Macbook Pro 13.3” Laptop Bundle w/ Accessories requesting a payment plan of six monthly payments. By...

requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay.  EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com. When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received.  Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information.  We submit the customer’s name and address as it is provided to us. You were mailed a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax provided.  There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers. If you have any further questions please contact our office at ###-###-####. Sincerely, K. [redacted] Credit Payment Specialist II

Dear [redacted],   We have received your complaint from the Revdex.com regarding the return of your Samsung 65” 4K TV (order# [redacted]).  I apologize for any inconvenience this has caused.   I have attempted to reach you via telephone and email to no avail.   If...

you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     LeShonn [redacted] Executive Resolution Office Evine   CC:  Revdex.com

Dear [redacted],   We have received your complaint from the Revdex.com regarding the return of your Ethiopian Opal Ring (order# [redacted]).  I apologize for any inconvenience this has caused.   During our conversation on August 10, 2016, I advised that because the Smart...

Label you used showed two different delivery dates (July 22, 2016 and August 3, 2016), that we would need the warehouse to investigate to confirm the item was received in our warehouse.  On August 12, 2016, I attempted to reach you to advise that the refund was issued on August 11, 2016.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at l[redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     LeShonn [redacted] Executive Resolution Office Evine   CC:  Revdex.com

Initial Business Response /* (1000, 5, 2015/05/12) */
Dear [redacted]:
We are in receipt of your letter to the Revdex.com.
Our records indicate that you filed two delivery claims on January 10, 2014 for items on Order# XXXXXXXX. Both items you stated you had not received,...

however we only credited you for one item. We have issued a refund in the amount of $52.06 back to your Visa card ending in 2015. If the card has since been closed, your bank should be able to issue a refund check.
As of today, we have notified our debt buyer to have the account closed. We have also re-opened your account and reinstated the ValuePay option.
We apologize for any inconvenience this has caused and look forward to doing business with you in the future.
Sincerely,
[redacted]
Senior Credit Payments Lead
Initial Consumer Rebuttal /* (3000, 7, 2015/05/20) */
Thank you for your assistance in meditating my case. The response from Evine is sufficient. However, I would like a copy of any correspondence they may have had with the creditor. Since the debt has made it to my credit report, I need to have something for my records so that I can dispute any negative report that may remain.
Final Business Response /* (4000, 9, 2015/05/21) */
Dear [redacted]:
We are in receipt of your letter to the Revdex.com.
As stated in our previous letter, we have notified our debt buyer to have the account closed. We have verified that this was not reported to the Credit Bureaus so this will not reflect against your credit ratings.
We apologize for any inconvenience you may have experienced as a result of this matter, and hope that you continue to do business with EVINE Live in the future.
Sincerely,
[redacted]
Senior Credit Payments Lead
CC: Revdex.com of Minnesota and North Dakota

Dear [redacted],
We have received your complaint from the Revdex.com regarding your request for reimbursement for the return of your Ronco EZ store Turbo Dehydrator (order# [redacted]). I apologize for any inconvenience this has caused.
During our conversation on March 14, 2016,...

you had confirmed to me that the hosts on the advertisement never stated that the product was BPA free. It was only after you received the product that you became concerned of the possibility of BPA contaminates. At that time I advised you that I will check with our merchandising team so they can further research this information and forward to our online team as well as our hosts.
EVINE Live is able to provide a prepaid label for customers to send back damaged or defective items only. I indicated that since the item is not damaged or defective we would not normally send out pre-paid labels. You then became irritated at what I was attempting to explain to you, and you disconnected the call.
If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at b[redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Dear [redacted],   We have received your complaint from the Revdex.com regarding order number [redacted], for the Journee Collection Womens Faux Suede Heeled Booties. You brought to our attention that you were charged with tax on this order in error. I apologize for any...

inconvenience this has caused.   After doing a little research on your order it was found that we had this item set up incorrectly in our system. Due to this error you were charged $4.26 in tax, we have processed an adjustment on your order to refund the tax. Since you had this order on our ValuePay plan you will see this adjustment reflected on your next ValuePayment.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     [redacted] Senior Supervisor Executive Resolution Office Evine   CC:  Revdex.com

October 10, 2017   [redacted] Dumas, TX 79029-3022   Cr:  [redacted] Case#:  [redacted]   Dear [redacted],   We have received your complaint from the Revdex.com regarding orders [redacted] & [redacted]. I apologize for any...

inconvenience this has caused.   We found that these orders were delivered to you on June 1, 2016.  You subsequently contacted us the same day to advise that 4 items were missing from the package; at which time, you were advised an investigation would be initiated.  After we completed the investigation, forms were emailed to you on June 14, which were required to be completed and returned to us by a specific date, which was July 14.  We did not hear from you or receive the completed forms back within the specified timeframe and therefore, the claim was denied.    You then contacted us on September 27, 2016 advising us you never received the forms.  An exception was made and the claim was reopened and forms were again emailed to you with a new completion date of October 27.   Your last contact with us was on October 24, 2016; at which time, you stated you still had not received the forms.  The forms were emailed to you while you were on the phone, which you confirmed receipt of.  The new completion date of November 23, 2016 was provided for these new forms.   We did not receive the completed forms until December 7, 2016, which was after the date in which we needed the forms received by.  A letter was sent to you explaining that the claim was denied as the forms were not received within the specified timeframe.    A refund for these orders will not be issued and this is our final decision.  As the orders had outstanding ValuePays and you were not refunded, you are still responsible for these amounts.   Thank you for your understanding.   Sincerely,     Diana [redacted] Executive Resolution Office Evine

Initial Business Response /* (1000, 5, 2015/11/16) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding an order that was shipped to an incorrect address (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
I have attempted to...

reach you via telephone to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

October 4, 2017     Mr. [redacted] Porter, TX 77365-6246     RE: Cr [redacted]         Case Number [redacted]     Dear Mr. [redacted],   We are in receipt of your letter to the Revdex.com. It appears that our previous communications with you did not explain the issue as well as you would have liked.   When order number [redacted] was placed online, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with Evine. We do not base our decision upon which method of payment you use to place the order. Orders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay. There is a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.   Evine reserves the right to limit or restrict the use of ValuePay at any time. This information is our web site at www.evine.com. When you are placing your order online and chose the ValuePay option there is a “What is ValuePay” icon which you can click on for more information. A disclaimer is also listed under “Terms Of Use.”     If you have any further questions, please contact our office at ###-###-####.     Sincerely,         K. [redacted] Credit Payments Lead

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, several aspects need to be corrected for the record.First, once my lost wallet/security issue was resolved, all cards would have worked.  The attempted rebilling had to have occurred during the security time-frame.Second, before collection was created, I tried repeatedly via email correspondence to have the card rebilled, (4/10 to 4/13) but your customer reps kept explicitly refusing to do so.  It is not as if I did not try to effect payment.Finally, when I logged in that one day, I did NOT update any cards on file, as there was no need to, but rather it was to send communication on the matter, since I was being faced with " continued no's" from the emailed correspondences.Again, a collections account should never have been opened here, the customer care caused it by their repeated refusal to rebill (please check your email correspondences on record), but I do thank the specialist who responded here for effectively remedying the situation.  Thank you.    Regards, [redacted]

Dear [redacted],
We have received your complaint from the Revdex.com regarding the WOLF
"Over-the-Door & Wall" Jewelry Armoire w/ Vanity Mirror (order# [redacted]), which you claim has a defective locking mechanism. I apologize for any inconvenience this has caused.
We...

first spoke regarding the armoire on March 14, 2016. During this call you requested to return the armoire. I contacted our vendor for this product, and they agreed to accept a late return, and that they would also provide a pre-paid return label, but that the armoire would have to be packaged in some way. You stated that you no longer have the original packaging, so I offered to reimburse you up to $15 for you to go and purchase the necessary materials to send the item back. During that call, you advised me that you would have to think about this and would call back.
During our conversation on March 23, 2016 I again advised you that EVINE Live is happy to offer a refund, but that the item will have to be returned. I went over what we had discussed in our earlier call, and again you said you would think about my offer.
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com