American General Life & Accident Insurance Co

Final Consumer Response /* (2000, 9, 2015/08/26) */
complaint # XXXXXXXX was resolved to my satisfaction on August 21, 2015.

I am rejecting this response because:FYI - I do not trust Evine any longer. Diana did not request anything from me! I offered to send copies of my bank statements. I sent her a PDF document showing the double debits for the two dates in question, which I have included in this message. She told me she saw the current double charge (July 10, 2017). Yet she said their system did not indicate a double debit for $25.80 for June 28, 2017. At no time was I ever told that this double debiting would be stopped for my future Value Pays!!I Informed Diana that I will be pay my future monthly Value Pays every month via checks and  I will remove my current debit card from my Evine account. However, when I attempted to remove my card info from my Evine account, their Evine website barred me from doing so.After contacting Diana that I am unable to remove my card info form my Evine account, she said, "I apologize the card may not be removed until all Value Pays have been paid"!Please have Evine (tech or IT department) remove my card information from their website. Then I can accept this response. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am rejecting this response because: there is nothing on their website stating they was going to run a credit check. I did not release my social security number to them. I did not authorize them to run a credit on me. This a pure case of identity theft and I will pursue this with the federal trade commission.

Initial Business Response /* (1000, 5, 2016/01/26) */
Dear Myka [redacted],
We have received your complaint from the Revdex.com regarding the return of an Apple iPad Mini 2 (order # XXXXXXXXX). I apologize for any inconvenience this has caused.
During your conversation with Bridget...

from our office on January 18, 2016, she advised you that a return had been processed earlier that morning. You should be able to verify refunds to your Visa card.
The UPS tracking number you provided shows that your return was received at our vendor on January 6, 2015. Unfortunately, the return was not processed until January 18, 2016. We are sending a letter of explanation along with this correspondence that you can present to your bank in an effort to resolve any late fees.
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business stated I would be receiving a letter to give to the bank to explain this but no letter is attached to this, no letter was sent to my email and I have not received a letter via mail. Banks don't wait just because a company takes 12 days to process a refund that was told prior, was being processed on the 14th of January. On top of that, I had to cover an extended late fee because they took their time. This is no way to expect a customer to come back in the future. The lack of communication in the [redacted] is terrible.
Final Business Response /* (4000, 9, 2016/02/03) */
Dear [redacted],
We have received further correspondence from the Revdex.com regarding your complaint. I apologize for any inconvenience this has caused.
In your correspondence, you state that the letter mentioned in my response was not attached to the electronic response to the Revdex.com. I apologize for any confusion this may have caused. The referenced letter, which you can present to your bank, was a physical copy that was mailed to you.
If you have further questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Executive Resolution [redacted]
EVINE Live
CC: Revdex.com

May 19, 2017   [redacted] M [redacted] Wilmington, DE  19808   Cr:  [redacted] Case#:  [redacted]   Dear [redacted] M [redacted],   We have received your complaint from the Revdex.com regarding the late return of your Sanita “Holo”...

Clogs and Sanita “Margo” Slip on Clogs (order# [redacted]).  I apologize for any inconvenience this has caused.   During our conversation on May 18, 2017, you advised that you would send me the documentation showing the reason that you were unable to return the clogs within our 30 day return policy timeframe.  I advised you that your request for late return would be reviewed once the documentation was received.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     LeShonn [redacted] Executive Resolution Office Evine   CC:  Revdex.com

Dear Mr. [redacted],   We have received your complaint from the Revdex.com regarding your order for the refurbished Samsung 65. 4k ultra HD smart led HDTV w/ Wi-Fi (order number [redacted]).  I apologize for any inconvenience this has caused.   During our...

conversation on January 4, 2017, we discussed your interactions with Evine’s Customer Service department. You advised that you informed them of your situation in an attempt to cancel the TV purchase. Today I went ahead and refunded you for the original shipping charges because you stated that you never received the TV, and it was Evine that advised you to refuse the TV. Your refund amount for the shipping charges is $36.99, plus the tax of $2.22 which brings you to total refund $39.21. The refund process can take 3 to 5 business days. This time frame depends on your financial institutions processing time.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     Lisa [redacted] Senior Supervisor Executive Resolution Office Evine   CC:  Revdex.com

Initial Business Response /* (1000, 5, 2015/06/25) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of your Versace Women's watch (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
I have attempted to reach you...

via telephone and email to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/04/27) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of your RCA TV (order# XXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on April 27, 2015, I...

advised you that your return was processed on April 24, 2015. I sincerely apologize for the delay in processing. In addition, your account has been removed from collections status, though it may take 2-3 business days for CPP's records to be updated and any phone calls to collect payment to cease.
If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/02/23) */
Dear Mariano [redacted],
We have received your complaint from the Revdex.com regarding the special financing of your Apple laptop (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
I have attempted to reach...

you via telephone to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Revdex.com:
I have reviewed the response made by the business and we are currently working out the details to reach a solution.

April 13, 2017   [redacted] Eden Prairie, MN 55346   Cr: [redacted] Complaint ID:  [redacted]   Dear [redacted],   We have received your complaint from the Revdex.com regarding the return of the Beverly Hills Ele 14K...

White Gold0.45ctw Diamond Moving Heartbeat Pendant w/ Chain (order# [redacted]). I apologize for any inconvenience this has caused.   During our phone conversation on April 12, 2017, we discussed our ordering process along with our return policy. In reviewing the call when you placed this order, you did say that the first payment of $153.79 was too much. However, immediately after this statement you had disconnected the call before the agent had a chance to offer to cancel the order. We have since received your return and issued a refund. Evine does not refund original shipping charges or reimburse the cost to return items unless they are damaged, defective, or if the wrong item was received. Please allow 3 - 5 business days for the return credit to be issued back to your original method of payment.   If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday   Thank you for your understanding and cooperation.   Sincerely,     Bridget [redacted] Executive Resolution Office Evine

Dear [redacted],   We have received your complaint from the Revdex.com regarding your mobile device order (order# [redacted]) that shipped to an incorrect address.  I apologize for any inconvenience this has caused.   I have attempted to reach you via telephone to no...

avail.   If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     LeShonn [redacted] Executive Resolution Office Evine   CC:  Revdex.com

Dear [redacted],   We have received your complaint from the Revdex.com regarding your order for the SensorLOFT Microfiber Gel-Fiber & Memory Foam Bed Topper (order# [redacted]).  I apologize for any inconvenience this has caused.   I have attempted to reach you via...

telephone and email to no avail.   If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     Lisa [redacted] Senior Supervisor Executive Resolution Office Evine   CC:  Revdex.com

Initial Business Response /* (1000, 5, 2015/07/14) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your Sleeping Beauty Turquoise Rings (order# XXXXXXXX & XXXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on...

July 14, 2015, I advised you that these rings do not have a manufacturer's warranty, and therefore, a repair of the stone by the manufacturer is not a possibility. In addition, both orders are beyond our 30 day return time frame. When I suggested contacting a local jeweler for assistance, you advised you did not wish to do so. Unfortunately, we do not have any further recourse available to assist with the replacement of the stone.
If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/01/05) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your request for a late return for your Pamela McCoy Faux Fur Shawl Jacket (order# XXXXXXXXX). I apologize for any inconvenience this has...

caused.
I have attempted to reach you via telephone to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-4530pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Final Business Response /* (4000, 12, 2016/01/19) */
Dear [redacted],
I am writing to you today regarding your initial complaint dated December 28, 2015 regarding a late return for your Pamela McCoy Faux Fur Shawl Jacket (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on January 18, 2016 we discussed our return policy. I advised you that EVINE Live will reject any returns received after 30 days from the date of receipt. As a courtesy, I advised you that I would make an exception and EVINE Live will accept the return. I have emailed you a prepaid SmartLabel for the product to be returned. Once the item is received, a refund will be issued.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Dear [redacted], We have received your complaint from the Revdex.com regarding your purchase of the Simmons BeautySleep “Edgemoor” Luxury Firm Pillowtop Mattress Set (order#[redacted]).  I apologize for any inconvenience this has caused. Per our conversation on May 2, 2016, I...

advised you that at this time we cannot ship large items to Alaska, Hawaii or Puerto Rico. This information would have been on displayed the “web crawler” during the show and also made available on our website. Our host mentioning the 14 locations throughout the US was most likely for informational purposes only.  I did assure you that I will forward your feedback on to our Merchandising team and Simmons to see if in the future we could offer to our customers who reside in Hawaii. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday. Thank you for your understanding and cooperation. Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC:  Revdex.com [redacted]

Initial Business Response /* (1000, 5, 2015/11/11) */
Dear Mr. [redacted],
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order.
Our records indicate that on October 24, 2015 you placed order number [redacted] for a Samsung Galaxy Note 4G...

Unlocked Android Cell Phone requesting a payment plan of six monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received. Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information. We submit the customer's name and address as it is provided to us. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
If you have any further questions please contact our office at [redacted].
Sincerely,
K. [redacted]
Senior Credit Payment Lead
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Evine did not make it clear that they were going to access my credit reports by doing a hard pull, otherwise I would not have bought an item from them. Simply saying that the terms and conditions allow it is not acceptable.
If they want to run a credit check, they should make it clear and ask for a social security number.
They need to contact the credit bureau and remove that credit pull.
Final Business Response /* (4000, 9, 2015/11/17) */
Dear Mr. [redacted],
We have received further correspondence regarding your recent Revdex.com inquiry. It appears that our previous communications with you did not explain the issue as well as you would have liked.
When order number XXXXXXXXX was placed online, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. We submit the customer's name and address as it is provided to us.
EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com. When you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more information. A disclaimer is also listed under "Terms Of Use."
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
K. [redacted]
Senior Credit Payments Lead
CC: Revdex.com

July 19, 2017   [redacted] Miami, FL  33196-3134   Cr:  [redacted] Case#:  [redacted]   Dear [redacted],   We have received your complaint from the Revdex.com regarding your Cook’s Companion Smokeless Induction...

Cooker (order# [redacted]).  I apologize for any inconvenience this has caused.   During our conversation on July 13, 2017, I advised you that, being that the item was purchased on March 12, 2017, it was beyond our 30 day return timeframe and that we would not be able to accept a return.  I advised you that the warranty provider offered to replace the unit for you and that you would need to continue to work with them.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     LeShonn [redacted] Executive Resolution Office Evine   CC:  Revdex.com

Initial Business Response /* (1000, 5, 2015/12/30) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the shipping and handling charge for your Gemstone stud earrings item 140-577(Order XXXXXXXXX). I apologize for the inconvenience this has...

caused.
During our conversation on December 30, 2015, I advised what had not been refunded back was the initial shipping and handling charge of $5.99 that was charged to ship the product out to you, but you explaining that the product had been poor quality I did refund that back to your original method of payment that it was charged to .
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9:30am-6pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Maria [redacted]
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/11) */