American General Life & Accident Insurance Co

Initial Business Response /* (1000, 5, 2015/05/15) */
Dear Ms. [redacted]
We are in receipt of your letter to the Revdex.com. EVINE Live, formerly ShopHQ would like to thank you for taking the time to share your concerns with us regarding your recent experience.
Pursuant to our...

conversation, you will be removed from Collections upon receipt of a copy of a police report indicating the orders placed on the customer account in your name are fraudulent. Please fax this report to XXX-XXX-XXXX attention: [redacted]
Sincerely,
[redacted]
EVINE Live Credit Investigations Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My last name is [redacted], not [redacted] The shipping address is not mine. I have requested a copy of the police report XXXXXXXXXX. The officers there stated a phone number can be taken by anyone to use for their purpose. It is very easy to do. I have to pay for this report and Evine should have to reimburse me. They will see that I did not call them, did not order the product, and did not receive the product. Thank you.
Final Business Response /* (4000, 9, 2015/05/28) */
Dear Ms. [redacted]:
We are in receipt of your letter to the Revdex.com. EVINE Live, formerly ShopHQ would like to thank you for taking the time to share your concerns with us regarding your recent experience.
As you are advising your address was not used on the order, as a courtesy your account has been removed from collections. The customer account with EVINE Live has been permanently closed.
Sincerely,
[redacted]
EVINE Live Credit Investigations Manager

Initial Business Response /* (1000, 5, 2016/02/10) */
Dear Keisha [redacted],
We have received your complaint from the Revdex.com regarding the Swagway Scooter (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on February 5, 2016, and after...

speaking with our Claims Department, I advised you that a full refund would be processed back to your PayPal account. On February 7, 2016, the value pays that were originally charged ($74.83, $74.83, $128.82, $74.83) were credited to your PayPal account.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your timely response and resolution in this matter.

Initial Business Response /* (1000, 8, 2015/06/15) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your order of the Naot Sandals (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
I have attempted to reach you by phone to...

no avail.
If you would like to discuss this further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/03/11) */
Dear Ms. [redacted],
We are in receipt of your letter to the Revdex.com.
Our records indicate that you have placed several orders using our ValuePay Payment plan. These orders were placed on your Evine Live credit card....

Unfortunalty this card declined the charges for the next value payments. Synchrony is the issuing bank of the Evine Live credit card; they did not approve the installments on the orders. Several attempts were made but the payments did decline. The reason they denied the charges is a private matter between you and Synchrony Bank. Evine Live has no access to any of Synchrony Bank's account information.
Without a different method of payment our Reauthorization department has been trying to reach you as only the first two installments had been made. After 6 months, this information had been sold to our debt buyer. To resolve this debt, please contact [redacted] Financial at X-XXX-XXX-XXXX.
We hope that you continue to do business with Evine Live in the future. If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Payment Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I checked with the Credit Card issuer, my credit is in good standing and I have $1700 open credit to buy. The bank stated they have NOT declined any charges on my Evine Live card. The bank has NOT received any items to be billed on the card? I have spent 5 months with Evine trying to resolve the issue of billing to the card, Evine has refused to do so since they had some problem with $16.00 (a billing glitch in July 2015 they I informed them that my valuepays are NOT showing on my statement). Just bill the card for the payments, and it would fix this problem. I have provided proof of duplicate "electronic payments" to both Evine and their 2 collection agencies.
Final Business Response /* (4000, 9, 2016/03/16) */
Dear Ms. [redacted],
This letter is in response to your recent Revdex.com inquiry. It appears that our previous communications with you did not explain the issue as well as you would have liked.
You had placed several orders using our ValuePay Payment plan. These orders were placed on your Evine Live credit card. Unfortunalty this card declined the charges for the next value payments. After 6 months without payment, this account has been sold to our debt buyer. Due to this, we are unable to take payment. Please contact [redacted] Financial at X-XXX-XXX-XXXX to resolve this matter.
We hope that you continue to do business with Evine Live in the future. If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Payment Specialist II

Dear Mr. J[redacted],     EVINE Live is in receipt of your letter to the Revdex.com.   Our records indicate that you placed order number [redacted] for an Asus 15.6" Intel Gaming Laptop on June 22nd. The order was cancelled on June 23rd and we have received confirmation that...

PayPal has just released the pending authorization as of today. These funds should appear in your account within the next couple days.   When you initially called in, this should have been sent over to PayPal immediately. We apologize for any inconvenience this has caused and we hope you consider doing business with us in the future.     If you have any further questions please contact our office at [redacted].     Sincerely,         K. H[redacted] Credit Payment Specialist II

Final Consumer Response /* (2000, 6, 2015/06/29) */
After filing a billing dispute with my bank, reporting to the Revdex.com and giving a bad rating on Facebook - today 6/27/15 Evine Live refunded my $2299.00. Not sure which avenue got this issue resolved i'm just glad that I can now move on after nearly...

a month.
Thank you to everyone.

Initial Business Response /* (1000, 5, 2015/08/19) */
Dear [redacted]
We have received your complaint from the Revdex.com regarding the refund for your Invicta Bone Collector watch (order XXXXXXXXX). I apologize for any inconvenience this has caused.
I have attempted to...

reach you via telephone to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

I am rejecting this response because: I spoke with the representative from Evine, who stated he has tried to contact me by phone and left me a message. I am providing screen shots of all calls and voicemails received and you can see that none are from Evine customer service. This can also be verified through my cell carrier, AT&T. Leshon was very curt over the phone and said the shipping address is my fault ( even though I told him that my screen showed my home address as the one I selected before I checked out and I called them immediately after receiving the shipping confirmation stating otherwise). He overtalked me and accused me of threatening him ( I have a recorded copy of the entire call).  He said I called him a liar (I stated that he did not call me and I had no record of him calling me or leaving me a message). If I had not received an email, I would have never known he tried to contact me. He is washing his hands of everything because he said the package has been forwarded. My sister has not received any package and the post office has no information. This package is considered lost at this point and I want a refund.

Dear [redacted],   We have received your complaint from the Revdex.com regarding your order for the Invicta Disney 40 mm Pro Diver Ltd Ed Automatic Bracelet Watch w/3-Slot Dive Case (order# [redacted]).  I apologize for any inconvenience this has caused.   During...

our phone conversation December 14, 2016 we discussed our policy concerning canceling an order. I advised you that we work hard to fulfill your order to get it to you as quickly as possible, which makes our cancellation window a very small time frame. However, we were able to reach out to our warehouse to get this order canceled before it shipped. This is a lengthy process and we are not always able to catch orders before it ships, please keep in mind that we may not be able to do this for you in the future.  But in the event you find you are unable to cancel your order, please know that you mayreturnthe item to us within 30 days of receiving your package and we will refund the cost of the item minus shipping and handling.   I have confirmed that we have sent the authorization reversal request for $36.24 to your bank, this was approved by your bank on December 12, 2016. If the authorization is still showing on your account, I would suggest contacting your bank for more information.   If you had any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     Bridget [redacted] Executive Resolution Office Evine   CC:  Revdex.com

Dear [redacted], We have received your complaint from the Revdex.com regarding the late return of your Oso Casuals Cardigan (order# [redacted]).  I apologize for any inconvenience this has caused. I have attempted to reach you via telephone to no avail. If you wish to discuss...

this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday. Thank you for your understanding and cooperation. Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC:  Revdex.com [redacted]

Dear Ms. [redacted],     EVINE is in receipt of your letter to the Revdex.com.   Our records indicate that on December 8, 2014 you placed order number [redacted] for two Digital D554P 5.5” Unlocked 4G Smartphones requesting a payment plan of six monthly payments on...

each. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay.  Evine reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.   When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received.  Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information.  We submit the customer’s name and address as it is provided to us. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.     If you have any further questions please contact our office at ###-###-####.     Sincerely,         K. [redacted] Senior Credit Payment Specialist

I am rejecting this response because:Its not fair....they keep giving me the same excuse...for over a year now....and its unwarranted and unfair.....I made a mistake.....these people are perfect I guess and dont make mistakess???...I didnt committ a crime..I ran into some financial difficulty...and as soon as I was able I paid my account in full....the loss they sustained was minimal and is a risk any buisness takes when dealing with the public....again...I paid them off as soon as I was able...I didnt kill anybody...they are beinng punitive and spiteful....I have been a good loyal customer to evine....I want my value pay priveliges restored please

Dear [redacted], We have received further correspondence from the Revdex.com regarding your Simmons BeautySleep Persuasion Plush Mattress (order# [redacted]).  I apologize for any inconvenience this has caused. Simmons advised that a voicemail was left for you on April 6 and April 18, advising you to please contact them in regards to your warranty claim.  Please contact them at ###-###-#### or [email protected] so that they may further assist you. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday. Thank you for your understanding and cooperation. Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC:  Revdex.com

Final Consumer Response /* (2000, 6, 2015/12/14) */
I would like to close this case. Evine contacted me on Friday and they problem was finally fixed. I appreciate Revdex.com helping me with this matter it assures us the customer that companies will take responsibility for their...

actions..
Sincerely
[redacted]

Dear [redacted],   We have received your complaint from the Revdex.com regarding your Orbit Self Balancing Electric Scooter (order# [redacted]).  I apologize for any inconvenience this has caused.   During our conversation on December 14, 2016, I advised you I would reach...

out to the warranty department for additional information.  Later that morning, I contacted you back and advised you that the warranty would accept the item back and either repair or replace it for you.  I provided you the RMA information (RMA 1214-EVINE-464462_41_5_4) that is to be included and advised you to be sure to write this information on the outside of the shipping box.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     LeShonn [redacted] Executive Resolution Office Evine   CC:  Revdex.com

January 10, 2018 [redacted] New Braunfels, TX  78130-4930 Cr:  [redacted]Case#:  [redacted] Dear [redacted], We have received your complaint from the Revdex.com regarding the return of your Beekman Goat Milk Body Creams...

(order# [redacted]).  I apologize for any inconvenience this has caused. During our conversation on January 4, 2018, I apologized for any delay and advised that the refund was issued to your VI5432 on January 3rd in the amounts of $8.33 and $8.33, which is the original value payments that were charged.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.  Thank you for your understanding and cooperation. Sincerely,  LeShonn [redacted]Executive Resolution OfficeEvine CC:  Revdex.com

(The consumer indicated he/she DID NOT accept the response from the business.)
MY ORDER WAS NOT LATE ... it was returned as instructed by & with information sent by customer service at Evine Live -- it was not handled correctly, nor appropriately by Evine Live.
I will not pay for this item...

... I will deduct the $$$ from my payments on my card & cancel it -- I will no longer do business with a company that does not value its customers

Initial Business Response /* (1000, 5, 2015/08/19) */
Dear Ms. [redacted],
We are in receipt of your letter to the Revdex.com. Evine Live, formerly ShopNBC, would like to thank you for taking the time to share your concerns with us regarding your account.
Our records indicate that...

on April 12th, 2014 you placed order number XXXXXXXX for two COZELLE MICROFIBER LACE HEM 4-PIECE SHEET SET. One in the color Pink and one in the color Black. Both requesting a payment plan of six monthly payments. Our records show on May 14th, 2014 the 2nd installments became due. Your PayPal account declined the transaction. Without a different method of payment our Reauthorization Department has been trying to reach you as only the first installments had been made. Our records show this information was communicated to you on June 16th, 2014. After 6 months, this information had been sold to our debt buyer.
As of today we have confirmed the debt has still not been paid. Due to this information we are unable to place future orders until this balance has been paid in full. Once this is complete and we receive confirmation your account will be reopened for full pay orders. Please contact [redacted] at X-XXX-XXX-XXXX.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Collections Lead
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called ShopNBC and paid the balance in full. It is not my fault that this new company can't find it in their records. I will not be placing any further orders. Further more, they have the order wrong. I order more sheet sets than they have listed and all were paid for.
Final Business Response /* (4000, 9, 2015/08/25) */
Dear Ms. [redacted],
We are in receipt of your letter to the Revdex.com. It appears that our previous communications with you did not explain the issue as well as you would have liked.
Our records show you have placed multiple orders for bed sheets with us. On April 12th, 2014 you placed order number XXXXXXXX. This included two COZELLE MICROFIBER LACE HEM 4-PIECE SHEET SETS, one in the color Pink and one in the color Black. On both orders you requested a payment plan of six monthly payments. Your PayPal account declined the transaction on the next installments. After 6 months, this information had been sold to our debt buyer. You have stated these have already been paid. Please feel free to provide proof of payment for all six installments and I will be happy to have this reviewed.
As of today we have confirmed the debt has still not been paid. Once this has been completed and we receive confirmation your account will be reopened for full pay orders. Please contact [redacted] at X-XXX-XXX-XXXX.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Collections Lead

Initial Business Response /* (1000, 5, 2016/01/06) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the Waggoner Chocolates that shipped to the incorrect address (Order # XXXXXXXXX). I apologize for any inconvenience this has caused.
During...

our conversion on January 6, 2016, I advised you that since order was placed online and claimed that you had selected the correct address prior to placing your order, a refund would be issued back to the original method of payment that you used. I advised you to remove the old address from your online address book.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Maria [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Dear [redacted],   We have received your complaint from the Revdex.com regarding the incorrect item you received.  I apologize for any inconvenience this has caused.   I apologize the incorrect item was sent to you in error, please use the UPS return label we have...

provided to return the item for a full refund.  As of today I have processed the original shipping charges in full.  Once the return is received and processed you will receive a full refund for the purchase.  I have signed you up to receive a notification by email when the item is available again.  I have also provided my direct contact information, when the item is available for purchase please contact me so I can honor pricing and terms to place a new order.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9:30am-6:00pm CST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     Diana [redacted] Executive Resolution Office EVINE Live   CC:  Revdex.com