American General Life & Accident Insurance Co

Initial Business Response /* (1000, 7, 2016/02/23) */
Dear [redacted]
We have received your complaint from the Revdex.com regarding a cancelled order (Order # XXXXXXXXX). I apologize for any inconvenience this has caused.
I have attempted to reach you by telephone to no...

avail.
If you wish to discuss this matter, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 9, 2016/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried to contact the company numerous times, I can not get through. I did get my money back from Amex, but their business practices are questionable. The company avoids their customers. I won't shop with them again and I closed my cc with them as well.
Final Consumer Response /* (2000, 10, 2016/02/25) */

June 27, 2017   [redacted] A. [redacted] Everett, WA  98204   Cr:  [redacted] Case#:  [redacted]   Dear [redacted],   We have received your complaint from the Revdex.com regarding the return of your Cozelle Sea Foam sheet...

set (order# [redacted]).  I apologize for any inconvenience this has caused.   During our conversation on June 21, 2017, I apologized that a return label was not offered for return of the defective sheets.  I advised you that once I received a copy of your return receipt, I would reimburse your return shipping costs.  On June 21, 2017, I received your receipt via email and processed a reimbursement of $17.15 to your Visa ending in [redacted].   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm CST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     LeShonn [redacted] Executive Resolution Office Evine   CC:  Revdex.com

Dear [redacted], We have received your complaint from the Revdex.com regarding your return of the Skinn Cosmetics Six-Piece Eye, Lip, and Neck Age Zone Treatments (order#[redacted]).  I apologize for any inconvenience this has caused. Per our phone conversation April 22, 2016, we discussed EVINE Live’s return policy. I advised you that EVINE Live will reject any returns received after 30 days from the date of receipt. You had disclosed that you did not know that items are required to be returned within 30 days of receipt. At that time I informed you that our 30 day return policy is printed on the back of the invoice that you used to return the item, this information is also available on the EVINE Live website. I apologized but we will not be able to make an exception, we are unable to authorize a return. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted]between the hours of 9am-5:30pm EST, Monday through Friday. Thank you for your understanding and cooperation. Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC:  Revdex.com [redacted]

I am rejecting this response because:
I called evine live today 10,24,16 was adviced they received necklace back,and are processing return.  Stated return would take 3 to 5 business day.  They stated they would not return bank fees due to them putting charges on wrong card but will send a letter to my bank. Don't know what good that will do but requested a copy of said letter.

Initial Business Response /* (1000, 6, 2015/08/18) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding charges on your credit card account. I apologize for any inconvenience this has caused.
We have verified that all past due amounts have been...

paid as of July 27, 2015. Further, it was determined that you had overpaid on some invoices, and a check in the amount of $71.31 was sent to you on August 11, 2015. At this time, your account has been paid in full.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 8, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (2000, 18, 2015/09/11) */
I recieved check ,looks like it has been resolved. it was very difficult to get a favorable result though. I would not do bussines with them again. The consumer should know what they entering into before they use this company. The staff doesn't have the ability to solve elementary problems. Their ability to track down the pertenant billing information is not there.
Final Business Response /* (4000, 27, 2016/01/29) */
Dear Mr. [redacted],
We have received further correspondence from the Revdex.com regarding your complaint.
We can verify that your account is no longer past due with EVINE Live. After researching this matter further, it was found that your wife, Lisa, has her own account with EVINE Live (customer # XXXXXXXX) that is past due.
We have verified that this debt has not been paid. Your wife may contact our Credit department at X-XXX-XXX-XXXX for more information and to resolve this debt.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live

Dear Mr. [redacted],     EVINE Live is in receipt of your letter to the Revdex.com.   Our records indicate that on 17-MAY-2016 you placed order number [redacted] for an Invicta men’s Russian Diver Watch, Invicta reserve men’s Venom Watch, and an Invicta reserve men’s Venom...

Watch, requesting a payment plan of six monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay.  EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.   When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received.  Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information.  We submit the customer’s name and address as it is provided to us. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.     If you have any further questions please contact our office at ###-###-####.     Sincerely,   Lynelle S. Credit Payment Specialist II [redacted]

Dear [redacted],   We have received your complaint from the Revdex.com regarding your order for the Inspiron 17 5759 15.6" Touchscreen Notebook 8GB RAM 1TB HDD Windows 10 Home (order# [redacted]).  I apologize for any inconvenience this has caused.   During our...

conversation August 29, 2016, I confirmed that due to an internal error this item description and item number were set up incorrectly in our system. Because of this set up error you were sent an incorrect item. After this was brought to our attention subsequently we have corrected this information online and with the warehouse. You revealed that in the interim you have placed an order with another company for the same product. Once again I apologized for the error and the frustrations that occurred, and offered you an additional $30 Evine credit for a total of $50.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     Bridget [redacted] Executive Resolution Office Evine   CC:  Revdex.com

Dear Mr. [redacted],     EVINE is in receipt of your letter regarding concerns you had on your account.    Per our conversation on February 10, 2017, we had discussed that the reason you had not been contacted regarding your debt, was due to us having a phone number that you no...

longer use on your account. You understood this and we updated the phone number on your account to your current phone number.   You agreed to have the remaining balance processed on your account except for the March 11th ValuePay in the amount of $19.75. This payment will process as normal. Your account is now current and has been re-opened for pay in full orders.   Evine does not report to the Credit Bureaus, so this will not reflect against your credit ratings. We hope that you continue to do business with Evine in the future.     If you have any further questions’ please contact our office at ###-###-####.     Sincerely,       K. Haller Senior Credit Payment Specialist

Initial Business Response /* (1000, 5, 2015/04/20) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding a refund of order XXXXXXXXX. I apologize for any inconvenience this has caused.
I have attempted to reach you via telephone to no avail.
If...

you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

I am rejecting this response because: Evine is not trying to resolve this issue. The representative who responded to my complaint is the same representative from their so called executive offices who refused to resolve the issue in a professional manner the first time. He is further being unprofessional with false information in his response or shall I said out right lying. I updated my address that day on the website because Evine's web representative told me to do so. I stated when I placed an order in June of 2016 for a Cook's Companion pot with a live phone representative that representative should have told me to update my address myself online. Especially since I told her at that time my address had changed when she verified the billing and shipping address. Lack of customer service on Evine's pot has caused this situation and further prevents them from resolving the issue. I did advise Evine that I would be contacting my bank to dispute this charge and I did hang up the phone because as I stated at that time I would not further be scolded with a harsh, loud, rude tone by someone who is supposed to be an executive representative. It was bad enough that the initial phone representative who took my call that same day did the same thing. Then her supervisor lied about not knowing who she was who in turn gave me the information for LeShonn [redacted] who knew my reason for calling and was rude from the beginning of the call. Evine's choice to have LeShonn [redacted] respond to my request after such unprofessionalism is disrespectful to me and I have learned my lesson not to do business with this company. I have further learned Evine is owned by Comcast Xfinity another unprofessional company that lacks customer service and appreciation to their customers. How could I expect a professional resolution.

Initial Business Response /* (1000, 5, 2016/02/05) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding charges that were placed on your account for (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on...

February 1, 2015 I advised you that I only see one authorization of the $33.61 and added that some banks do put a pre-authorization on the card. I advised that the $33.61 this charge should drop off within 1-3 business days depending on your banks processing time. You advised me that you will need to check your account and see if this charge was still there and you would let me know. I have not heard from you so I presume that this charge did drop off.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/18) */

Dear Ms. [redacted]:   We are in receipt of your letter to the Revdex.com. Evine would like to thank you for taking the time to share your concerns with us regarding your account.    I will be mailing you a customer history report of your account purchases and returns from...

December 1, 2015 through November 8, 2016 along with all charges and refunds to the Credit Cards on file with us for your review. You should receive this within 3-5 business days. The majority of the items you purchased were on our 6 ValuePay program, which would result in charges on your credit card over a 6-month period.   In September 2016 multiple ValuePay’s declined on your credit cards, that you had given us for payment, causing your account to go past due. As a result of this, your account was placed into collections with an outside collection agency.   The collection agency has made several attempts to reach you regarding this matter. Until payment arrangements are made, further attempts will continue until these have been paid in full. Your past due balance is $126.55. Please contact The Affiliated Group at ###-###-#### to resolve this important matter.         Sincerely,       L. O’[redacted] Senior Credit Payments Specialist   CC: Revdex.com of Minnesota & North Dakota

I am rejecting this response because: 
I am thankful to the company for being responsive to my e-mail with respect to the complaint. However, all of this could have been eliminated had they just conveyed the issue initially "that it was not received or partly blacked out". As it stands now, I am going to forward the corresponding information as requested via e-mail within the next 72 hours because it appears that there is a problem with the fax being transmitted. The requested documents will be sent to Loss Prevention as well as Ms. [redacted]. Then, depending upon the finding of fact and conclusion of policy, it would be wise at that time to make decision as to what to do with the claim.

Please see attached.

Initial Business Response /* (1000, 5, 2015/06/11) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the delay in shipping your Jambu Shoes (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on June...

5, 2015, I advised that your order was shipped via UPS tracking# [redacted]XXXXXXXXXXXX. According to the tracking information, your order was delivered on June 8, 2015.
If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

August 2, 2017   [redacted] SHIRLEY, NY 11967-3904   Cr:  [redacted] Case#:  [redacted]   Dear [redacted],   We have received your complaint from the Revdex.com regarding the cancelation of order number [redacted].  I apologize for any inconvenience this has caused.   During our conversation on July 20, 2017, you stated that you spoke to a representative to cancel this order on July 18th.  After reviewing the call it was found that the agent canceled your AutoDelivery program and didn’t notice that there was a new order being shipped out.  As I stated when we spoke, I will make sure that these errors were handled internally. I have confirmed that the refund of the product has been approved by your bank as of July 21st.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or via email at l[redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     Lisa [redacted] Senior Supervisor Customer Service Evine   CC:  Revdex.com

April 7, 2017   [redacted] Newark, OH  43055   Cr:  [redacted] Case#:  [redacted]   Dear [redacted],   We have received your complaint from the Revdex.com regarding the Bows dresses (items 721-182 & 727-192, order#...

[redacted]).  I apologize for any inconvenience this has caused.   I have attempted to reach you via telephone and email to no avail.   If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted]  between the hours of 9am-5:30pm CST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     LeShonn [redacted] Executive Resolution Office Evine   CC:  Revdex.com

I am rejecting this response because:
I found out that Evine is not even an authrized seller of Apple products.  As far as I recall I only put in my wifi passcode to get onto the internet.  There are other similar complaints where people got these and are having the same problems getting credit.  I am handicapped to begin with.  I will have to haul the computer to someone to help me get probably someone elses id to unlock it.  I have filed complaints with the Attorney Generals office and The FTC.  Evine isn't even an authorized seller of Apple Commputers.So who has this item not Evine. There are other similar comlaints about this. Please help me get my credit.  Thank you. [redacted]

Dear [redacted], We have received your complaint from the Revdex.com regarding the return of your Michele Women’s Watch (order# [redacted]). I apologize for any inconvenience this has caused. During our conversation on February, 16, 2016, I advised you that due to...

scratches on the bracelet of the watch, the distributor would not accept the watch back as a late return. I advised you that, as they were the shipper, we would not be able to override their decision. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday. Thank you for your understanding and cooperation. Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

Dear [redacted],   We have received your complaint from the Revdex.com regarding your order for Swagway Self Balancing Electric Scooter w/ Built-in LED Lights (order# [redacted]).  I apologize for any inconvenience this has caused.   During our conversation August...

24, 2016 you had disclosed to me that you have been provided communication from our agents that you may return item, but you were never able to receive our pre-paid label. At that time I advised that I would need to follow up with the agents and have our quality control office review those calls. In our follow up conversation August 25, 2016, I stated that our quality control office confirms that you were provided misinformation about the return. It is because of this miscommunication provided by our agents we are allowing you to return the product. As soon as the package is received a full refund will be issued to the credit card you used for the order.   If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     Bridget [redacted] Executive Resolution Office Evine   CC:  Revdex.com