American Home Contractors, Inc

This morning on November 10, 2017, we have had our roof tuned up by Mr. Howard S[redacted] of American Home Contractors. He inspected the roof first, took pictures, explained the roof condition in details, and then did all the tuneup work including replacing missing shingles and caulking and sealing the vent. Mr. S[redacted] has done a very good job professionally.

AHC upgraded my entire gutter system. The work was completed very professionally and so much that my neighbors were eager to reach out to AHC to have their gutters upgraded as well! The upgrade to a 6" gutter system was all I needed to stop the overflow and even reduce the need to clean out my gutters this fall!

On Wednesday October 26, Jonathan R[redacted] and his assistant whose name I did not catch, of American Home contractors out of the Laurel Office came to my house in Severna Park to do a gutter cleaning. I had contracted them out Angie's List.
They came at the agreed upon time, quickly did the work, and even cleaned and polished the bubble skylights. They were quick and cleaned up after wards. Great job!
I would use this company again.

He called that he was running late, which is okey.
He explained everything he would do as much the weather would allow safely.
I hope the work ( roof and gutter ) done are perfect.
He explained everything he found and did as well as correcting the imperfection of the builders work.

Chuck came to the house and was very professional, and courteous.He explained what work was done and why. Chuck went above and beyond. I will be using American Home Contractors when I need a new roof.

Just had the most pleasant experience dealing with American Home Contractors. A gentleman by the name of Jonathon R[redacted] completed a roof tune up on my residence. He was professional, quick and polite. Definitely recommended and 100% satisfied. Thanks.

AHC is a great company that provides the best quality products and services

Review: I contacted American Home Contractors for roof repair/replacement due to leakingThis company charged me $20,and has left the area where flashings should be completely open and exposed and this area is now leaking worse than before they came outThey damaged my siding when throwing plywood from the roof leaving a whole in my sidingThey have left the dormer windows w/o flashingsWithout a doubt, the most disappointing experience I have ever had dealing w/a supposedly professional contractor.Desired Settlement: The area where flashings should be must be installed or further leaking will occurIf this company is incapable of performing this work professionally, then they should be responsible for my hiring someone to repair the work they agreed toIn addition, they should be required to replace my damaged siding they admitted was due to their throwing plywood off the roof
Business
Response:
To whom it may concern:
This letter is in response to complaint #[redacted]It is true that the client did contract with American Home Contractors to replace her roof, gutters, and trim workBefore the project had been completed, the client asked that the company ownership visit her home and inspect the project[redacted], the company president, along with myself went to the client's home on Friday (4/11) afternoonWe also called the roofing crew chief to meet us at the propertyWhile conducting our inspection, the client suddenly walked away from the conversation, locked her storm door, and slammed her entry door shutUp until that point, we were prepared to make any adjustments on the spotWe are really not sure why the client responded this wayWe had just finished telling her that, although of her issues were not items that were included in her contract, we would be willing to do them, at no additional costThe 3rd issue related to the dented siding by her front doorWe had offered two solutionsOne was complete replacement, and the other was a repair and cleanAt that point we left her property and went back to our office
The very next day, [redacted] received a text message from the clientIt was a picture that the client had taken of our company job sign that had been spray painted with a giant "X" across itShe went on a tirade of how she was going to ruin our company's reputationWithin days after that, she continued to text that she would prefer that our company never return to her home and that she was hiring another contractor to finish the jobShe also told us that she would prefer all correspondence to be in writing, and that we would shortly hear from her legal counselSo far , we have had no further correspondence from the client or anyone on behalf the client
Since then, we have been fending off the many complaints she has lodged with various agenciesWe are quite surprised that she is requesting that we now come back and do work for herWith all of the other agencies that she has filed complaints with, she has stated that we are "the worst contractor ever" and would NEVER let us back on her propertyHas she changed her position? Please help us to understand what she really wantsWe are uncomfortable sending our crews back out there, when she has made it perfectly clear that they are not welcomeThe last correspondence she had with [redacted] stated that she was "hiring another contractor and did not want any of our crews anywhere near her property."
We are very concerned with the effect this could have on our company's reputation, and hope to have it resolved ASAPWe have acted in good faith all along, as evidenced by our quick response time to her request for an "immediate" inspectionWe cancelled our Friday afternoon meetings to go see her and made her our #priorityWe were prepared to make the adjustments she was requesting that same day, and advised her of the possible consequences of waitingShould any further information be required, please don't hesitate to call or emailWe are anxious to put this behind us
Respectfully,
[redacted]--Vice President, American Home Contractors, Inc
office ###-###-####

American Home Contractors did a great job! The overall experience was great and I would definitely recommend them to my family and friends.