American Recovery Service

My issue with American Recovery is in no form for monetary gain, but solely based on how they tend to treat their customers. It is obvious that the staff has no sincere concern for the problems that they create. My car went into the repair shop for damages done to the back passenger side of the vehicle from a previous accident that occurred earlier this year. While I was consistently paying the car note balance each month, I was unable to fulfill the entirely of the repair costs once the vehicle was repaired. Therefore, my vehicle was repossessed and American Recovery was the company responsible for the transportation via tow. When I finally recovered my vehicle (11/14/23), the ENTIRE front bumper was GONE! Which was how the auction received the vehicle. Not only was the bumper fully extracted from the vehicle, but the entire front bumper was placed within the vehicle. It was laid out as a sleeping passenger-- covering the front passenger seat and majority of the back seat. I spoke with every location where my car was transported and received photos as well. The bumper was VERY much intact when it left the initial facility, which was the repair shop. There was proof of these photos submitted to Jeff Tullgren, who is the Senior Vice President of Professional Standards. Unfortunately, Jeff Tullgren himself has no standards at all. He was very condescending with each phone call and he was very eager to rush me off the phone. Even with the proof of the pictures emailed to him of my bumper being COMPLETELY intact, he still tried to put the blame on me and stated that my car was prior damaged and how they aren't responsible for future damages that occurred to the vehicle. Of course American Recovery did not take accountability. As it seems they never do based on recent complaints that I've seen. I would hate to have to sue the company, but Jeff Tullgren suggested that this is the best option. So American Recovery can thank him for when they're taken to court.

I have video and audio of ars -sb tow truck driver repo guy beat on my door and pulled me of my porch let’s go to court please

We are a nationwide repossession management and investigations firmOur team of associates provides complete repossession portfolio management solutions for financial institutions across the nationAs a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other lenders, ARS/SB does not directly perform any physical repossessionInstead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agenciesAs a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulationsBy nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspectiveIn accordance with our highly regulated industry, ARS and SB Investigations prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossessionI encourage Mrs [redacted] to continue her research into the circumstances surrounding her voicemail calls as we have neither the technology nor the desire to manipulate cell phone or land line phone systemsAdditionally, this case was in fact closed out with our office as identified in Mrs [redacted] 's compliant and this account is no longer being serviced by our organization.Again we appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concerns.Regards,

Thank you for your correspondenceWe have notified our claims department of your concerns and our records show that contact from our claims representatives was made on 5/10/and the review process is underwayPlease continue to work with our claims associates on this matter and thank you again for allowing us to evaluate our operations.Regards,

We are a nationwide repossession management firmOur team of associates provides complete repossession portfolio management solutions for financial institutions across the nationAs a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other lenders, ARS/SB does not directly perform any physical repossessionInstead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agenciesAs a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulationsBy nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspectiveIn accordance with our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossessionThat being said, ARS/SB is a highly professional and reputable organization accustomed to engaging in legitimate business communications with our client’s customersPlease understand that attempts to threaten and intimidate our staff both by phone and in writing will not be toleratedOur staff has been in continuous contact with Mr [redacted] in an attempt to have the required claims documents submittedMr [redacted] will note our claims department request for information dated as recently as Friday June 24, Once Mr [redacted] has submitted the appropriate claims information as outlined then a proper and thorough review can commence Regards,

I am rejecting this response because: As stated previously, the company provided no clear or legal basis for its decisionThe company claimed that they inspected the facility but have provided no proof of their inspections and no proof that the damage was not caused by the thugs running this facilityThis company had no regard for the safety of the consumer nor the safety of the vehicles in their possessionThe thugs running this facility threaded the physical safety of both myself and my fatherThere was garbage strewn about the vehicle, as well as the gear shift having been ripped from vehicle, and the ignition tampered withThe company has provided no legally sufficient proof of how the vehicle was towedThe thugs broke into my vehicle and ripped off the gear shift to place the vehicle in neutral according to the car dealershipBecause no clear or legally sufficient proof has been provided for the denial of this claim, I am still requesting the full amount of $required to repair my vehicle so that it was even drivable againIn addition, the dealership had to take significant steps to clean the interior and exterior of my vehicle

Complaint has been addressed with complaintant

We are a nationwide repossession management firmOur team of associates provides complete repossession portfolio management solutions for financial institutions across the nationAs a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other lenders, ARS/SB does not directly perform any physical repossessionInstead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agenciesAs a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulationsBy nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspectiveIn accordance with our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossessionThat being said, a review of this issue resulted in no record of the customer having left a message or attempting to call our officeIn response the Revdex.com process however, we have reached out to the customer and initiated the claims processWe truly appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concernsRegards,

We have reached out to complaintant to address her concerns

We are a nationwide repossession management firmOur team of associates provides complete repossession portfolio management solutions for financial institutions across the nationAs a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other lenders, ARS/SB does not directly perform any physical repossessionInstead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agencies As a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulationsBy nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspectiveIn accordance with our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossession ARS/SB does not have any physical contact with repossessed vehicles With regard to this specific issue, upon hearing the customer’s concerns we immediately coordinated with the local agent to ensure that an insurance claim was properly filed through the local agents insurance for the damages The claims process is underway and the local agent’s insurance company will manage the resolution of the customer’s claim At this stage, all of the customer’s concerns have been addressed If the customer has any subsequent concerns with the insurance company or claims process, we would suggest that he direct them to the appropriate party and let us know if we can be of further assistanceAgain we appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concerns Regards,

We are a nationwide repossession management firmOur team of associates provides complete repossession portfolio management solutions for financial institutions across the nationAs a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other lenders, ARS/SB does not directly perform any physical repossessionInstead we make arrangements on behalf of our financial institution clients forrepossession services to be provided by independent, professional licensed recovery agenciesAs a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as wellas industry standards and regulationsBy nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspectiveIn accordancewith our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating throughthe unfortunate process of repossessionTherefore in the interest of confidentiality we are unable to verify or confirm whether the complainant, Mr [redacted] , is in fact a subject of any activities performed by our organizationHowever, we pride ourselves regarding our impeccable regulatory compliance standards and encourage any customer who feels that they have incurred damages as a result of our contracted efforts to utilize our customer claims hotline at (866)664-where they can file their complaint and utilize our claims review processAgain we appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concerns

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Even though it was three weeks later, thank you Revdex.com

I'm very sorry that our initial detailed response failed to meet with the customers satisfactionIn reference to this issue, on November 19th at 12:PST our office provided the customer full details of the findings associated with this claim as well as a clear disposition for it's denialShould the customer feel the need to revisit this issue for further clarity please feel free to contact our Claims and Professional Standards Department at [redacted]

We are a nationwide repossession management firmOur team of associates provides complete repossession portfolio management solutions for financial institutions across the nationAs a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other lenders, ARS/SB does not directly perform any physical repossessionInstead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agencies As a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulationsBy nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspectiveIn accordance with our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossessionTherefore in the interest of confidentiality we are unable to verify or confirm that the complainant Diana Steinbach was the intended recipient of the attempted communication outlined within her complaintWhile we appreciate the concerns expressed by Steinbach, her outline of the call identified that the caller was researching a specific vehicle of which she does not own, in addition her SSN failed to meet the verification requirements needed to further the discussionIn this instance it would have been inappropriate for the caller to continue their dialogueIn short it would appear that the caller, in an attempt to locate a customer, inadvertently phoned Steinbach in an instance that amounts to nothing further than a wrong phone number Again we appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concerns

We are a nationwide repossession management firmOur team of associates provides complete repossession portfolio management solutions for financial institutions across the nationAs a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other lenders, ARS does not directly perform any physical repossessionInstead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agenciesAs a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulationsBy nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspectiveIn accordance with our highly regulated industry, ARS prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossessionThat being said, a review of our records indicates that we initiated the customer’s claim on 12/22/2017, pending statement, pictures and two estimates for review of the claimOriginally, the customer did call our claims hotline 11/29/from which we left a return message on 12/6/Customer also called our redemptions team on 12/22/stating that she had not received call backAfter a subsequent call that same afternoon allowed our Claims Department to successfully make contactThe claim process has since been facilitated and should the customer require any additional information we encourage continued and active participation with our claims personnelAgain we appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concernsRegards,

We are a nationwide repossession management firmOur team of associates provides complete repossession portfolio management solutions for financial institutions across the nationAs a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other lenders, ARS/SB does not directly perform any physical repossessionInstead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agenciesAs a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulationsBy nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspectiveIn accordance with our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossessionThat being said, a review of this issue in our office determined that the complainant Mrs [redacted] received only one call from our office for which a message requesting a return call was leftMrs [redacted] returned that call and identified that she is not the same Mrs [redacted] party to the matter in questionMrs [redacted] insisted that we cease any further contact with her and that request has been honored.We appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concerns.Regards,

Revdex.com: I have reviewed the response and received a call from my finance company in reference to my concern, and find that this resolution is satisfactory to me

Thank you MrsG***, Unfortunately these assignments will often rotate between companies that perform similar locate work as our organization and therefore we have no control over calls that may have taken place prior to having been placed with our officeThe database that you are referring to is not a system that our office controls but rather a series of databases that locate servicing organizations utilize to assist in making contact with "right parties"I have reviewed the recorded call between our associate and you and have confirmed that the information she provided you was both accurate and professionalWe apologize for the confusion and can assure you that no further contact attempts will be made from our organizationWith regard to curbing future identify confusion issues I would suggest you research the matter through online resources such as [redacted] which guides you through each step of the recovery processIt’s a one-stop resource managed by the [redacted] , the nation’s consumer protection agencyPlease understand that our company has no ability to resolve those sorts of issues for you and that there is no "list" for us to remove you from outside of our own internal database, which has been done.Best regards and I truly hope that you find this information to be helpful

We are a nationwide repossession management firmOur team of associates provides complete repossession portfolio management solutions for financial institutions across the nationAs a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other lenders, ARS/SB does not directly perform any physical repossessionInstead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agenciesAs a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulationsBy nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspectiveIn accordance with our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossessionTherefore in the interest of confidentiality we are unable to verify or confirm that the complainant, [redacted] is a subject of any activities performed by our organizationHowever, we pride ourselves regarding our impeccable regulatory compliance standardsWe have sought to ensure that our claims process is a thorough and fair one that represents the just treatment of anyone requiring it's servicesAs is standard through any claims process, in the event that a monetary transaction is determined to be required it would be conducted via standard business/banking means and not through the use of cash transactionsAgain we appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concerns

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me