American Recovery Service

I am rejecting this response because:  I thank you for your prompt response, unfortunately, this is not accurate.  My first phone call was approx. 6 months ago from agent [redacted] When she confirmed I was not the person they were looking for, I requested for HER not to call me again, and to take me off the database.  She confirmed.  My second phone call was from Agent [redacted]  I told her I was not the person and she was my second caller. Again I requested that my name be removed from the database and for her not to call me. Her response was that she will not call me but would not take me off the database.  So that to me that means that at some point I will receive a call from another agent.   So until somebody takes my name off this database, I will continue to receive call. To me I am being harassed. My understanding is that these agents are doing business as  SB Investigation . In closing, again  I am not the person that they are looking for, why can't my name be removed from the database. Thank you [redacted]

Consumer states: The company has reached out to me and are working to resolve all issues with me. If they do not follow through on their promises I will re-open the case.

Thank you for your correspondence. We have notified our claims department of your concerns and our records show that contact from our claims representatives was made on 5/10/2016 and the review process is underway. Please continue to work with our claims associates on this matter and...

thank you again for allowing us to evaluate our operations.Regards,

Ms. [redacted], I am terribly sorry that you are feeling as though our organization has failed to correspond with you regarding this matter. However, I show multiple email correspondences between your email address and our claims representative. Those emails contain photos of the claimed damage as well as repair estimate documents through Caliber Collision. Please feel free to reach out to our claims department at [redacted] or further by email at [redacted] additionally I will ensure that our claims department calls you today for follow up.Regards,

Revdex.com:
I have reviewed the response and received a call from my finance company in reference to my concern, and find that this resolution is satisfactory to me.

Investigator [redacted] (not Agent [redacted]) clearly disclosed that he is not a law enforcement officer or collector; he contacted the complainant to get in touch with a person in regard to a private investigation.  The file has since been closed, but no improper communication took place in any...

event.  The complainant was not cooperative or forthcoming during the limited communications that took place, which likely contributed to any inconvenience they experienced.

We are a nationwide repossession management firm. Our team of associates provides complete repossession portfolio management solutions for financial institutions across the nation. As a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other...

lenders, ARS/SB does not directly perform any physical repossession. Instead we make arrangements on behalf of our financial institution clients forrepossession services to be provided by independent, professional licensed recovery agencies. As a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as wellas industry standards and regulations. By nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspective. In accordancewith our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating throughthe unfortunate process of repossession. Therefore in the interest of confidentiality we are unable to verify or confirm whether the complainant, Mr. [redacted], is in fact a subject of any activities performed by our organization. However, we pride ourselves regarding our impeccable regulatory compliance standards and encourage any customer who feels that they have incurred damages as a result of our contracted efforts to utilize our customer claims hotline at (866)664-6361 where they can file their complaint and utilize our claims review process. Again we appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concerns.

I am rejecting this response because:the investigator's that worked for this company did not keep the peace by talking to my neighbor's, and family stating personal information regarding my car loan; parked their cars in my cul-de-sac; and in front of my neighbor's house watching my home for hours, parking at my brother in laws place of employment; following me around and parking right in front of my vehicle at the grocery store etc.  The investigator's never at any point in time made any contact with me either in person or via telephone or email to request information regarding the location of the vehicle which was in the shop because the CVT transmission failed and no longer worked.  When you treat people with dignity and respect 9 times out of 10 you will be meet with respect.  [redacted] has documentation that for some strange reason my calls were forwarded to this business' phone number.  My request is to no longer have any communications with this company.

We have reached out to complaintant to address her concerns.

I am rejecting this response because:
He told me he was Agent [redacted] doing a investigation. He did not tell me he was a collection agent, he told me that I better tell my employee to call him back or there would be officers at the door waiting for them. I then looked up the # he gave me and called him back and told him not to call back that we do not accept personal phone calls for employees and he told me that he could call anytime he wanted that he was a investigator. He is a collection agent he is not of law enforcement so he better not call the business again for employees and act like he is or we will press charges for harassment and record the conversation so that the officials can press even more charges on him for imposing as a officer or investigator. I am not the first person that he has done this to, you can look his number up online and or his name as agent [redacted] and he does this all day long every day.

I am rejecting this response because:  I thank you for your prompt response, unfortunately, this is not accurate.  My first phone call was approx. 6 months ago from agent [redacted] When she confirmed I was not the person they were looking for, I requested for HER not to call me again, and to take me off the database.  She confirmed.  My second phone call was from Agent [redacted]  I told her I was not the person and she was my second caller. Again I requested that my name be removed from the database and for her not to call me. Her response was that she will not call me but would not take me off the database.  So that to me that means that at some point I will receive a call from another agent.   So until somebody takes my name off this database, I will continue to receive call. To me I am being harassed. My understanding is that these agents are doing business as  SB Investigation . In closing, again  I am not the person that they are looking for, why can't my name be removed from the database. Thank you [redacted]

We are a nationwide repossession management firm. Our team of associates provides complete repossession portfolio management solutions for financial institutions across the nation. As a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other...

lenders, ARS/SB does not directly perform any physical repossession. Instead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agencies. As a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulations. By nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspective. In accordance with our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossession. That being said, a review of our records indicate that this matter was processed through our claims department and determined through physical  photographic evidence to have been pre-existing damage. In accordance with our claims management and investigations processes, any photos or materials associated with the claim process must be requested by the customer from the finance company and authorized by them for release. Regards,

We are a nationwide repossession management firm. Our team of associates provides complete repossession portfolio management solutions for financial institutions across the nation. As a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other...

lenders, ARS/SB does not directly perform any physical repossession. Instead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agencies. As a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulations. By nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspective. In accordance with our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossession. That being said, a review of this issue resulted in no record of the customer having left a message or attempting to call our office. In response the Revdex.com process however, we have reached out to the customer and initiated the claims process. We truly appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concerns. Regards,

We are a nationwide repossession management firm. Our team of associates provides complete repossession portfolio management solutions for financial institutions across the nation. As a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other...

lenders, ARS/SB does not directly perform any physical repossession. Instead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agencies. As a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulations. By nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspective. In accordance with our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossession. Therefore in the interest of confidentiality we are unable to verify or confirm that the complainant, [redacted] is a subject of any activities performed by our organization. However, we pride ourselves regarding our impeccable regulatory compliance standards. We have sought to ensure that our claims process is a thorough and fair one that represents the just treatment of anyone requiring it's services. As is standard through any claims process, in the event that a monetary transaction is determined to be required it would be conducted via standard business/banking means and not through the use of cash transactions. Again we appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concerns.

Thank you Mrs. G[redacted], Unfortunately these assignments will often rotate between companies that perform similar locate work as our organization and therefore we have no control over calls that may have taken place prior to having been placed with our office. The database that you are referring to is not a system that our office controls but rather a series of databases that locate servicing organizations utilize to assist in making contact with "right parties". I have reviewed the recorded call between our associate and you and have confirmed that the information she provided you was both accurate and professional. We apologize for the confusion and can assure you that no further contact attempts will be made from our organization. With regard to curbing future identify confusion issues I would suggest you research the matter through online resources such as [redacted] which guides you through each step of the recovery process. It’s a one-stop resource managed by the [redacted], the nation’s consumer protection agency. Please understand that our company has no ability to resolve those sorts of issues for you and that there is no "list" for us to remove you from outside of our own internal database, which has been done.Best regards and I truly hope that you find this information to be helpful.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We are a nationwide repossession management firm. Our team of associates provides complete repossession portfolio management solutions for financial institutions across the nation. As a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other...

lenders, ARS/SB does not directly perform any physical repossession. Instead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agencies.   As a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulations. By nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspective. In accordance with our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossession. Therefore in the interest of confidentiality we are unable to verify or confirm that the complainant Diana Steinbach was the intended recipient of the attempted communication outlined within her complaint. While we appreciate the concerns expressed by Steinbach, her outline of the call identified that the caller was researching a specific vehicle of which she does not own, in addition her SSN failed to meet the verification requirements needed to further the discussion. In this instance it would have been inappropriate for the caller to continue their dialogue. In short it would appear that the caller, in an attempt to locate a customer, inadvertently phoned Steinbach in an instance that amounts to nothing further than a wrong phone number.  Again we appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concerns.

Thank you for contacting American Recovery Service (ARS) Claims Department.  We have initiated a claim investigation relative to your concerns.  ARS strives to provide excellence in our services at all times.  Our Claims Department evaluates any allegation of impropriety or wrongdoing...

throughout the repossession process.  Our purpose is to gather all material facts, any physical evidence, and written statements from all involved parties in order to conduct an independent investigation to determine if any impropriety or wrongdoing took place relative to your claim.  If possible, ARS will work with the local repossession agency to facilitate a resolution that is acceptable to them and satisfies your interests. While the local repossession agency has denied any wrongdoing in this matter, they have agreed to settle this disputed fault claim in the amount of $296.01. Instructions have been provided to customer to resolve claim.

We are a nationwide repossession management firm. Our team of associates provides complete repossession portfolio management solutions for financial institutions across the nation. As a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other...

lenders, ARS/** does not directly perform any physical repossession. Instead we make arrangements on behalf of our financial institution clients forrepossession services to be provided by independent, professional licensed recovery agencies. As a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well asindustry standards and regulations. By nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspective. In accordance with ourhighly regulated industry, ARS/** prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossession. Therefore in the interest of confidentiality and in accordance with federal regulation we are unable to verify or confirm that the complainant [redacted] is a subject of any activities performed by our organization. However, we pride ourselves regarding our impeccable regulatory compliance standards and our thorough claims investigation and mitigation processes. Again we appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  Even though it was three weeks later, thank you Revdex.com.