American Recovery Service

Ms***, I am terribly sorry that you are feeling as though our organization has failed to correspond with you regarding this matterHowever, I show multiple email correspondences between your email address and our claims representativeThose emails contain photos of the claimed damage as well as repair estimate documents through Caliber CollisionPlease feel free to reach out to our claims department at *** or further by email at *** additionally I will ensure that our claims department calls you today for follow up.Regards,

I received a response from the company they said the would look into my complaintI would just hope that nobody else is treated the way I was treatedThank you very much for looking into to this for me.Sincerely,*** ***
RevDex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because:the investigator's that worked for this company did not keep the peace by talking to my neighbor's, and family stating personal information regarding my car loan; parked their cars in my cul-de-sac; and in front of my neighbor's house watching my home for hours, parking at my brother in laws place of employment; following me around and parking right in front of my vehicle at the grocery store etc. The investigator's never at any point in time made any contact with me either in person or via telephone or email to request information regarding the location of the vehicle which was in the shop because the CVT transmission failed and no longer worked. When you treat people with dignity and respect times out of you will be meet with respect. *** has documentation that for some strange reason my calls were forwarded to this business' phone number. My request is to no longer have any communications with this company

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Thank you MrsG***, Unfortunately these assignments will often rotate between companies that perform similar locate work as our organization and therefore we have no control over calls that may have taken place prior to having been placed with our officeThe database that you are referring to is not a system that our office controls but rather a series of databases that locate servicing organizations utilize to assist in making contact with "right parties"I have reviewed the recorded call between our associate and you and have confirmed that the information she provided you was both accurate and professionalWe apologize for the confusion and can assure you that no further contact attempts will be made from our organizationWith regard to curbing future identify confusion issues I would suggest you research the matter through online resources such as *** which guides you through each step of the recovery processIt’s a one-stop resource managed by the *** *** ***, the nation’s consumer protection agencyPlease understand that our company has no ability to resolve those sorts of issues for you and that there is no "list" for us to remove you from outside of our own internal database, which has been done.Best regards and I truly hope that you find this information to be helpful

We are a nationwide repossession management firmOur team of associates
provides complete repossession portfolio management solutions for financial
institutions across the nationAs a provider of outsourced repossession
management services for banks, credit unions, leasing companies, and
other
lenders, ARS/SB does not directly perform any physical repossessionInstead we
make arrangements on behalf of our financial institution clients for
repossession services to be provided by independent, professional licensed
recovery agenciesAs a longstanding professional organization we appreciate the opportunity to
evaluate our personnel and processes to ensure that our staff is performing
their employment functions in accordance with our identified policies as well
as industry standards and regulationsBy nature, the business of asset
recovery can often times be a contentious and emotion filled process through
which we strive to bring a calm and professional perspectiveARS strives to provide excellence in our services at all
times. Our Claims Department evaluates any allegation of impropriety or
wrongdoing throughout the repossession process. Our purpose is to gather
all material facts, any physical evidence, and written statements from all
involved parties in order to conduct an independent investigation to determine
if any impropriety or wrongdoing took place relative to your claimIf
possible, ARS will work with the local repossession agency to facilitate a
resolution that is acceptable to them and satisfies customer interestsWe have
reviewed the provided information and completed the investigation into this
claim. The local repossession agency has the appropriate documentation to
support their position that the damage was not caused by themThis claim was appropriately closed as a resultAgain we appreciate and thank you for the opportunity to evaluate our staff
and processes and hope that this will serve as an acceptable response to your
concernsRegards,

We are a nationwide repossession management firmOur team of associates
provides complete repossession portfolio management solutions for financial
institutions across the nationAs a provider of outsourced repossession
management services for banks, credit unions, leasing companies, and
other
lenders, ARS/SB does not directly perform any physical repossessionInstead we
make arrangements on behalf of our financial institution clients for
repossession services to be provided by independent, professional licensed
recovery agenciesAs a longstanding professional organization we appreciate the opportunity to
evaluate our personnel and processes to ensure that our staff is performing
their employment functions in accordance with our identified policies as well
as industry standards and regulationsBy nature, the business of asset
recovery can often times be a contentious and emotion filled process through
which we strive to bring a calm and professional perspectiveARS strives to provide excellence in our services at all
times. Our Claims Department evaluates any allegation of impropriety or
wrongdoing throughout the repossession process. Our purpose is to gather
all material facts, any physical evidence, and written statements from all
involved parties in order to conduct an independent investigation to determine
if any impropriety or wrongdoing took place relative to your claimIf
possible, ARS will work with the local repossession agency to facilitate a
resolution that is acceptable to them and satisfies customer interestsWe have
reviewed the provided information and completed the investigation into this
claim. The local repossession agency has the appropriate documentation to
support their position that the damage was not caused by themThis claim was appropriately closed as a resultAgain we appreciate and thank you for the opportunity to evaluate our staff
and processes and hope that this will serve as an acceptable response to your
concernsRegards,

Hello,Thank you for your perspective, however per Revdex.com compliant management advisement all responses provided to the Revdex.com are subject to public disclosure and therefore must be considered as possible breaches of FDCPA and GLBA federal guidelines as enforced by the CFPBThat having been said, we have enjoyed a long history of protecting the financial confidentiality of our client's customers and take these directives very seriouslyI have of course researched this matter specifically and upon advisement from legal counsel am authorize to represent that all claims investigations are thoroughly reviewed and complainants are properly notified of the outcomeShould any complainant have need to reach back out to our office for direct discussion regarding the final disposition of their claim they are welcome to do so, however I would encourage them to ensure that a final disposition of the claim has in fact been rendered prior to reaching any individual conclusionsShould Mrs*** desire to reach out to me directly, I can be contacted at *** and will be happy upon verification of personal identify in accordance with federal regulation, to have a civil discussionThank you,*** ** *** *** ***

OUR RESPONSE:Complaint ID #: ***Response: 2/23/2015Respondent: *** ** *** SVP Corporate Compliance We are a nationwide repossession management firmOur teamof associates provides complete repossession portfolio management solutions forfinancial institutions across the nationAs
a provider of outsourcedrepossession management services for banks, credit unions, leasing companies,and other lenders, ARS/SB does not directly perform any physical repossession.Instead we make arrangements on behalf of our financial institution clients forrepossession services to be provided by independent, professionally licensedrecovery agenciesAs a longstanding professional organization we appreciatethe opportunity to evaluate our personnel and processes to ensure that ourstaff is performing their employment functions in accordance with ouridentified policies as well as industry standards and regulationsBy nature,the business of asset recovery can often times be a contentious and emotionfilled process through which we strive to bring a calm and professionalperspectiveIn accordance with our highly regulated industry, ARS/SB pridesitself in ensuring the strictest of confidentiality is maintained when it comesto the identities of our client’s and their customers who have found themselvesnavigating through the unfortunate process of repossessionTherefore in theinterest of confidentiality and in accordance with federal regulation we areunable to verify or confirm that the complainant *** *** is a subjectof any activities performed by our organizationThat having been said, theprocess identified by the complainant appears to be consistent is that of arepossessed vehicle redemptionThis process is often times complicated duringafterhours and weekend limitations of each specific recovery agent lotlocationAdditionally, prior to a vehicle being arbitrarily returned to anycustomer a detailed verification process must be completed by and the releasemust be confirmed by our clientsWe pride ourselves regarding our regulatorycompliance standardsAgain we appreciate and thank you for the opportunity toevaluate our staff and processes and hope that this will serve as an acceptableresponse to your concerns

We are a nationwide repossession management firmOur team of associates provides complete repossession portfolio management solutions for financial institutions across the nationAs a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other
lenders, ARS/SB does not directly perform any physical repossessionInstead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agenciesAs a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulationsBy nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspectiveIn accordance with our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossessionThat being said, a review of our records indicate that this matter was mutually agreed upon and resolved to the customers satisfaction via a signed agreement
Again we appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concerns
Regards,

We are a nationwide repossession management firmOur team of associates provides complete repossession portfolio management solutions for financial institutions across the nationAs a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other
lenders, ARS/SB does not directly perform any physical repossessionInstead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agenciesAs a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulationsBy nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspectiveIn accordance with our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossessionThat being said, ARS/SB is a highly professional and reputable organization accustomed to engaging in legitimate business communications with our client’s customersPlease understand that attempts to threaten and intimidate our staff both by phone and in writing will not be toleratedOur staff has been in continuous contact with Mr*** in an attempt to have the required claims documents submittedMr*** will note our claims department request for information dated as recently as Friday June 24, Once Mr*** has submitted the appropriate claims information as outlined then a proper and thorough review can commence Regards,

Revdex.com:
I have reviewed the response and received a call from my finance company in reference to my concern, and find that this resolution is satisfactory to me.

We are a nationwide repossession management firm. Our team of associates provides complete repossession portfolio management solutions for financial institutions across the nation. As a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other...

lenders, ARS/SB does not directly perform any physical repossession. Instead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agencies. As a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulations. By nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspective. In accordance with our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossession. That being said, a review of this issue resulted in no record of the customer having left a message or attempting to call our office. In response the Revdex.com process however, we have reached out to the customer and initiated the claims process. We truly appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concerns. Regards,

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  Even though it was three weeks later, thank you Revdex.com.

Customer has been contacted and provided with the necessary information to obtain personal belongings.

I am rejecting this response because: As stated previously, the company provided no clear or legal basis for its decision. The company claimed that they inspected the facility but have provided no proof of their inspections and no proof that the damage was not caused by the thugs running this facility. This company had no regard for the safety of the consumer nor the safety of the vehicles in their possession. The thugs running this facility threaded the physical safety of both myself and my father. There was garbage strewn about the vehicle, as well as the gear shift having been ripped from vehicle, and the ignition tampered with. The company has provided no legally sufficient proof of how the vehicle was towed. The thugs broke into my vehicle and ripped off the gear shift to place the vehicle in neutral according to the car dealership. Because no clear or legally sufficient proof has been provided for the denial of this claim, I am still requesting the full amount of $1086 required to repair my vehicle so that it was even drivable again. In addition, the dealership had to take significant steps to clean the interior and exterior of my vehicle.

I am rejecting this response because: it is YOUR job to communicate with your client not mine. I'm REALLY tired of repeating myself.  You are nothing more than a sleazy business thinking you can screw over the consumer. Disgusting!!

We are a nationwide repossession management firm. Our team of associates provides complete repossession portfolio management solutions for financial institutions across the nation. As a provider of outsourced repossession management services for banks, credit unions, leasing companies, and other...

lenders, ARS does not directly perform any physical repossession. Instead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agencies. As a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulations. By nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspective. In accordance with our highly regulated industry, ARS prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossession. That being said, a review of our records indicates that we initiated the customer’s claim on 12/22/2017, pending statement, pictures and two estimates for review of the claim. Originally, the customer did call our claims hotline 11/29/2017 from which we left a return message on 12/6/2017. Customer also called our redemptions team on 12/22/2017 stating that she had not received call back. After a subsequent call that same afternoon allowed our Claims Department to successfully make contact. The claim process has since been facilitated and should the customer require any additional information we encourage continued and active participation with our claims personnel. Again we appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concerns. Regards,

Complaint has been addressed with complaintant.

We are a nationwide repossession management firm. Our team of associates provides complete repossession portfolio management solutions for financial institutions across the nation. As a provider of outsourced repossession management services for banks, credit unions, leasing...

companies, and other lenders, ARS/SB does not directly perform any physical repossession. Instead we make arrangements on behalf of our financial institution clients for repossession services to be provided by independent, professional licensed recovery agencies.       As a longstanding professional organization we appreciate the opportunity to evaluate our personnel and processes to ensure that our staff is performing their employment functions in accordance with our identified policies as well as industry standards and regulations. By nature, the business of asset recovery can often times be a contentious and emotion filled process through which we strive to bring a calm and professional perspective. In accordance with our highly regulated industry, ARS/SB prides itself in ensuring the strictest of confidentiality is maintained when it comes to the identities of our client’s and their customers who have found themselves navigating through the unfortunate process of repossession.     ARS/SB does not have any physical contact with repossessed vehicles.  With regard to this specific issue, upon hearing the customer’s concerns we immediately coordinated with the local agent to ensure that an insurance claim was properly filed through the local agents insurance for the damages.  The claims process is underway and the local agent’s insurance company will manage the resolution of the customer’s claim.  At this stage, all of the customer’s concerns have been addressed.  If the customer has any subsequent concerns with the insurance company or claims process, we would suggest that he direct them to the appropriate party and let us know if we can be of further assistance. Again we appreciate and thank you for the opportunity to evaluate our staff and processes and hope that this will serve as an acceptable response to your concerns.  Regards,