American Residential Properties

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I received notification that this complaint is closed and no it is not resolvedFurthermore the representative from American Residential Properties erroneously stated information in the response to youThe company made commitments multiple times but has failed to fulfill those commitmentsA reimbursement for security deposits at a new resident was the only thing provided since the structure owned by American Residential Properties has whole house mold and is uninhabitable at this timeALL of our personal belongings remain in the home gathering more mold although the company provided statements to myself and vendors that they would cover the cost to clean our textiles and furnitureThe company has offered an amount far below what is necessary and although I have statements committing they secured a company who would clean and rid our items of the mold it has never occurred The business practices of American Residential Properties are becoming more suspect since they repeatedly make commitments they never intend to honor 10/17/Received information on two alternate residents due to the mold at current residentExplained more options were needed since neither suited my families requirements and never received more options or follow up 10/23/This statement was provided by company and despite receiving multiple estimates for cleaning as of today, 11/7/ personal property has not been cleaned We are also going to cover the costs for the cleaning services of your personal belonging provided by [redacted] or whichever company is able to respond the fastestIn addition, we will be waiving all fees/penalties for terminating the lease and I will have all of this outlined on the termination agreement that I will be sending over 10/25/Moved myself and infant into an alternative resident after never receiving alternatives from American Residential PropertiesReceived a commitment to reimburse immediately for hotel expenses incurred 11/6/I received a proposal from American Residential Properties offering to clean a small portion of our personal belongings and stated they are not to be held responsible...." for any health hazard" although this statement is contrary to all Landlord/Tenant lawsFurthermore, the landlord/owner becomes responsible for ALL mold related issues including health American Residential Properties has not been honest or forthright in their commitments or promises regarding this situation and are attempting to avoid their responsibilitiesTheir continual delay to correct the problem has created additional hardships for my families Although multiple requests have been made for a copy of the mold assessment on the home completed by a subcontractor of their choice, American Residential Properties has refused to provide I am most appalled at the erroneous statements included in their response and the lack of concern for my families well beingThere has not been a resolution provided and the company continues to be unresponsive and uncooperative in settling this dispute although multiple Vice Presidents have been engaged Regards, [redacted]

ARP is not capable of effective property managementIn the months that I have resided in the homeThe company has not returned any phone calls, emails, or mail correspondenceI have received numerous ominous letters threatening eviction from them and a legal representativeI assumed the first time that there was a simple clerical error in processing my monthly paymentI sent documentation of who in their office signed for it and when the MO was cashedThey did not call to say all was cleared they simply ceased communicatingSince that time I have tried to set up an online payment portal to no avail, more non payment of rent letters, a renewal lease has arrived, I have changed the names on the lease using their doc, they also increased the rent, and I sent additional cashier checks for the rentThe rent has always been paid on time each and every monthTheir email and phone system do not have live people answering or returning messagesIt is a poor business practice that they are utilizing clearing up matters through the Revdex.com instead of their accounting/ leasing departmentMy questions are why are you accepting my rent payment? Why have you not returned my calls, emails, or mail correspondence?

We are first time renters with ARP and will be last time renters with them as wellWe have only lived in the home weeks and the microwave and dishwasher were not installed just left on the cabinets and in place with the hoses inside the dishwasherThe vents in the home had Styrofoam and cardboard shoved in them, the toilet was improperly installed and both sides moved, it continuously ran as wellOn Thanksgiving night we tried to dish in the sink since they had not returned or work request to hook up our dishwasher and the plumbing in the kitchen was improperly hooked up and water flooded the kitchenI called the "emergency maintenance" and was told this was not an emergency and we could just shut water off to our home and they would call us back in - days when they returned from the holidayOur daughters bedroom window was also busted and we are unable to keep her room nor the entire upstairs warm as the heat escapes from the whole in the window the refuse to let us even duct tape to help keep the heat inI registered our home for trash pick up with the neighborhood disposal company and the prior homeowners have an outstanding balance and now I am stuck dealing with this balance and trying to fight to have it removedI was never contacted by the company to discuss our issues and had to contact them in which I was on hold for minutes and then hung up on by [redacted] when I asked for the name and number of the supervisor for reimbursement for all our troubles, I called back and was given an email to contact the companyOf course they will not reimburse anything and say we had full function of the homeHow is this possible when we can't use our daughters bedroom, the master bath as the water continues to run and wont flush as it is never full and the kitchen had no working plumbing, dishwasher or microwaveI of course missed the "managers" phone call and was not given a direct number to reach her again to contact her about the horrible customer service which she as a manager never addresses or apologized for and how we have had a functioning homeI would not recommend this company to my worst enemyThey do not care about their renters, even though we pay far too much for this home, nor do they care that their homes are not safe with debris shoved in the heat units that could catch fire at anytimeIf you are thinking of renting from this company I would keep looking we have lived here less than weeks and have had a fully functioning kitchen for days of that and yet they cant discount the rent for any of the many issues or the high heat and water bill we will have due to their neglectWe were in a bind and had to move quickly at this point being homeless may have been a better option, keep looking you will have nothing but headaches with their home and no customer service!!!!

TERRIBLE BUSINESS TO DEAL WITH!!!! THEY DON'T FOLLOW GUIDELINES WITHIN "THERE" LEASEWILL COME UP WITH EVERY EXCUSE TO WHY THEY DIDN'T DO THERE JOB AND HOLD TENANTS RESPONSIBLE FOR THERE LACK OF DUTIESPLACE BLAME ON BROKERS/AGENTS AND SAY IF YOU CAN'T PROVIDE PROOF YOU COMPLAINED ABOUT OR MADE IT AN ISSUE, YOU'RE HELD LIABLE FORSLOW TO CORRECT OR EVEN GET TO PROBLEMS BY JUST WAY OF SUBMITTING WORK ORDERS

I wasn't sure what complaint type to file this under, hopefully I picked the right one Our timber contract was bought by this company, we were told that approximately 20,board feet of timber would be removed and one of our valleys wouldn't be touchedAfter weeks of disruption to our land over semi loads of timber were removed (by my estimation of 3,board feet per load that equals 73,board feet ), when I contacted [redacted] of the company he told me that the individual that wrote the contract would be the one to pay any additional monies and that he would tell me what was removedSeveral weeks later I have yet to receive that number, or get paid for the 50,board feet taken above the estimate We wrongly assumed that a local company would take care of it's neighbors, this is not the caseIf you decide to enter into a business transaction with this company make sure you do your research on what your timber is worthThey (and any "wood sheeny's" they wor

[redacted] and [redacted] have consistently been late on their rent and put into court for non-payment and bounced checks They were late in Sept., OctNov, and beyond We were in contact with her each month in writing and by phone regarding the status of her account We even waived court fees for one of her filings as a courtesy but due to the fact that we were forced to file so many times, we could not continue to waive the fees that we incurred We spoke with [redacted] on 1/and 2/25, again on 3/and 3/ She was provided with all information regarding her delinquent account and what was required to move forward Per the lease agreement, the rent is due on the 1st After that we file notices required by the state if payments have no been received Month after month these nonpayment issues continued and the residents were made well-aware of them all This complaint is truly unfounded

To Whom it May Concern, We are in receipt of the complaint Id above We have worked with the [redacted] ’s very well during their residency – we have been in contact with them regarding all issues and have returns their calls We have not had an issue “mixing them up with another home” the only issue was that their bank’s auto-payment sent, twice, to the wrong address Since we were provided documentation from the [redacted] ’s and the bank we did not hold them responsible nor did we charge them late fees It seems from our experience that their issues should be with their bank not with our company Our hope is that baseless complaints will not be held against our organization but please let me know how we need to proceed Best, [redacted] | Director of Marketing American Residential Properties, Inc [redacted] E Greenway Parkway, Suite [redacted] | Scottsdale, AZ Tel ###-###-#### | Fax ###-###-#### ***.***@ [redacted] .com www[redacted] .com Like us on Facebook Follow us on Twitter View our profile on LinkedIn Find us on Pinterest This e-mail is intended only for use of the individual or entity to which it is addressed and may contain information that is confidential or privilegedIf you are not the addressee, any use, distribution or copying of this e-mail is strictly prohibited and we request that you please notify us immediately by e-mail and destroy this e-mail and any back-ups thereof

The following message was sent to the consumer on 5/13/via emailThe consumer then called us to confirm that the check should be mailed to the address provided belowWe will be sending out her check immediately [redacted] , In response to your complaint with the Revdex.com, we would like to clarify a few things:Our records indicate a conversation with you in January regarding a payment that we rejected by mistakeWe sent you a demand for payment in December on 12/17/and you made your Dec rent payment on 12/18/Your balance on the account after the Dec payment was $495.00, then in Jan you paid your rent on 1/3/but still didn’t pay any of your late fees that had been adding up on your accountYou were late in Oct, Nov, Dec and never paid Feb rentYou then gave notice on 1/22/with a move out date of 2/28/We processed your final disposition on 3/29/ In Texas we have days to process the final dispositionWe show the check went to [redacted] [redacted] ** ***Your refund check was returned to us on 4/10/as “insufficient address/unable to forward” from the post officeWould you like us to send the check to the following address? Please confirm and we will be happy to do so [redacted] *** [redacted] ** ***Thank you, American Residential Properties

We have spoken with the customer regarding the situation and she has indicated that she is satisfied with our proposed resolution

I have rented a home from American Residential Properties for the past year and I could not be more happyThey have always responded to request in a timely fashion and have went out of their way to accommodate my familyI would highly recommend them to anyone looking to rent a place

This matter has been resolved.** [redacted] could not recall her password for our on-line payment provider's website and claimed that the “reset password” feature did not work and that no one from the on-line payment provider was available to assist her with her issue during the weekendOne of our accounting representatives has since spoken with her and the fee mentioned in the complaint has been waived

American Residential Properties has been nothing but a hassleWe had to resign our lease times because they kept putting in the information incorrectlyWe moved in to a filthy apartment (mold, dirty, nails on the floor, etc), no functioning water heater, a broken washer, and leaky kitchen sinkThey compensated us for not having working water for days and fixed the hot water heater and sinkIt has now been weeks and we still have not received a washer and our air conditioner is now brokenThey are forcing us to get our air conditioner replaced on Sunday with only days noticeHowever, this is Labor Day weekend and we have to cancel our plan for going out of town to be here for maintenance to enter the apartment American Residential Properties owns thousands of properties across the United StatesI would NOT recommend them and I certainly will never rent from them again

We have been communicating with [redacted] regarding her account and have agreed to waive all late fees, demand fees, and the attorney bill for the court action we currently have her inWe are currently adjusting her account balance according to a copy of the utility bill she had provided, which she has been paying directly to the utility companyThe only outstanding payment now is her October rent payment, which she has agreed to payWe will reach out to her directly with her new account balance shortly

The Resident’s concerns will be immediately addressed, and we will communicate the course of action with the ResidentWe will work with the Resident until all items have been addressed to their reasonable satisfaction

We have spoken with Mr. *** regarding this situation and he has indicated that he is satisfied with our proposed resolution

I wasn't sure what complaint type to file this under, hopefully I picked the right one
Our timber contract was bought by this company, we were told that approximately 20,board feet of timber would be removed and one of our valleys wouldn't be touchedAfter weeks of disruption to our land over semi loads of timber were removed (by my estimation of 3,board feet per load that equals 73,board feet ), when I contacted *** *** of the company he told me that the individual that wrote the contract would be the one to pay any additional monies and that he would tell me what was removedSeveral weeks later I have yet to receive that number, or get paid for the 50,board feet taken above the estimate
We wrongly assumed that a local company would take care of it's neighbors, this is not the caseIf you decide to enter into a business transaction with this company make sure you do your research on what your timber is worthThey (and any "wood sheeny's" they wor

American Residential Properties (ARP) is the most crookedly ran leasing company I have ever seen!!!! My experience with them is a long read, but probably worth it if you are considering renting property through this horrible companyOn Jan my wife and I received a Notice to Vacate form that we requested from ARP that we immediately filled out, signed, and faxed it back saying we were in the process of buying a new home, and we indicated that we would be out of the property by the end of Jan When we first moved into the property, it was owned by a different leasing cocalled *** *** *** ***, and we signed two months leases, performed an inspection, filled out the checklist, and turned it in along with the signed leasesWe paid a $1,deposit, the first month’s rent of the same amount, and a pet deposit of $for a total deposit of $2,According to the Pet Agreement that we signed, the pet deposit becomes a part of the security deposit for all purposesBefore we made the move out notification in early Jan 14, we received a letter back on Sep with ARP’s letterhead informing us that the property and the lease had been turned over to themOur lease expired Oct 2013, and at this point, we should have been asked if we wanted to go month-to-month or renew our leaseARP seemed to be unaware of this, so we simply paid our rent as because we had decided to purchase our own homeAfter we told ARP we were moving, they sent us a lease renewal form anyway, but we declined to fill it out saying whether or not we wanted another lease agreement after we noticed that ARP had the new lease start and end dates completely wrongAt this point, we knew we were going to have a major problem because ARP didn’t know what was going on!! We told ARP again we would not be renewing the lease because we were moving, so a reptold us that someone from the inspections team will contact us to schedule a move out inspectionThis never happened, and ARP claimed an inspector came out to the property twice, and the second time was not until we had already moved out according to the date on the move out inspection sheet that their inspector filled out which was forwarded to us at our new addressARP claim that an inspector came out to the property on or sometime shortly after Jan but the property was still occupiedWe never heard from any move out inspection person who came out to the property, and had we been notified beforehand, we would have gladly accommodated the inspectionWe actually experienced delays with our move, so we told ARP, paid the rent for Feb since we were still there for the entire month ofAfter failed attempts to contact them, we finally got an e-mail from ARP leasing repon Mar (after we had already vacated the property), and it stated that the notice to vacate by the end of Jan had been received, and so they were confused by us paying rent for the month of Feb The email also stated “If we do not hear back from you no later than Monday March 10th, we will cancel your notice to vacate and will require a New day notice to vacate in writing prior to your vacating your current home, as you will be considered on a month to month statusWe promptly responded on Mar saying we had moved out on Feb and we asked that they forward us our depositsThe move out inspection that was done on now unoccupied ARP property was dated Mar 2014, and all of the issues noted were previously identified when we moved into the propertyWe asked ARP to compare the two inspection sheets, but they obviously didn’t have the one that we filled out prior to moving in because ARP failed to produce the pre-moinspection check sheet later on in courtLuckily, we kept a copy and took photosARP made up a phony billing statement dated Apr 2014, insisting that we owe them a total of $1,which includes a balance brought forward, rent for the entire month of Mar (we were not living there!) including late fees, an incomprehensible $damage charge for a broken kitchen drawer, plus demand fees and rent for 1-Apr 2014!! We refuse to pay ARP because the charges were bogus and they mishandled their entire move out process by not following their own proceduresAfter we told ARP that we will not pay their bogus rent, fees, and for pre-existing damages, they turned the matter over to a collection agency called National Credit systems, Inc A person representing the collection agency told us that ARP was adamantly saying that they followed their move out procedures correctly and we are at fault because we failed to contact them to let them know of our intentions, and we breeched the lease agreement; therefore, they insisted that we pay themWe told the collection agency that we will absolutely not pay ARP for the mistakes they made and nor will we pay the ridiculous charges on their “made up” billing statementThe Collection Agency reported this none payment to the three major credit bureaus, which has created a negative impact on our credit reports at the time we were looking to make a major purchaseThe collection prevented us from obtaining credit!!!! We attempted to dispute this with the credit bureaus to no avail because the collection agency and ARP believed their claim was correctWe ended up dragging ARP to court and won the judgment, so ARP had to pay us!! But this process took more than a year, and we are still trying to get the collection taken off of our credit reports!! We won the case, but looking at all the time and money we have wasted fighting ARP and the ugly stain that this has put on our credit, we still feel a significant lossThe morale of this story is, DON’T DO BUSINESS WITH AMERICAN RESIDENTIAL PROPERTIES!!! THEY ARE A BUNCH OF CLUELESS CROOKS!!!

Dear ***,
We are aware of the situation regarding your money order and are writing to express our deep apologies as well as to provide you with an update regarding your refundThe check was cut and mailed to you on Friday the 25thWhile we absolutely understand your frustration, we sincerely hope you will understand that this situation was simply the result of miscommunication that often accompanies the opening of a new officeAgain, we are very sorry for any time wasted and sincerely wish you the bestPlease don't hesitate to reach out to us with any questions.
Thank you,
American Residential Properties

I've had several issues of identification of others sent to me timesThey also constantly unknowing what is happening in their officeNo communication between employeesAlso, I have placed several work orders and nothing has been doneI have done some of the work myselfThe attitude of the staff is everything is your fault
they threaten legal action when it is not your fault, they are rude on the phone

I am not SURPRISED that this property is not BBC accreditedThey employ inefficient and unprofessional employees that do not perform their jobs as they shouldI have been in a financial dispute with American Residential Properties since May and to this day, it is STILL unresolvedI get prompt assistance from their employed attorney with return emails and he ALWAYS takes my calls UNLIKE Jennifer C*** a joke of the American Residential PropertiesLearn the skill of professionalism Jennifer C***!!!