American Residential Properties

We have spoken with Mr. [redacted] regarding this situation and he has indicated that he is satisfied with our proposed resolution.

[redacted] and [redacted] have consistently been late on their rent and put into court for non-payment and bounced checks.  They were late in Sept., Oct. Nov, and beyond.  We were in contact with her each month in writing and by phone regarding the status of her account.  We even waived...

court fees for one of her filings as a courtesy but due to the fact that we were forced to file so many times, we could not continue to waive the fees that we incurred.  We spoke with [redacted] on 1/31 and 2/25, again on 3/28 and 3/31.  She was provided with all information regarding her delinquent account and what was required to move forward.  Per the lease agreement, the rent is due on the 1st.  After that we file notices required by the state if payments have no been received.  Month after month these  nonpayment issues continued and the residents were made well-aware of them all.  This complaint is truly unfounded.

As a courtesy to this resident, ARP will be waiving the additional demand and late fees accrued, which leaves a balance due of $270.80 for the unpaid utilities. The resident has agreed to pay this amount and has now transferred the utilities into her name effective as of 12/5/14....

The resident has indicated that she is satisfied with this outcome.

So far I have had nothing but a positive experience with this company. My first issue was a roly poly (pill bug) take-over of my rental house. The house is beautiful and in a great neighborhood, but I couldn't live with the hundreds upon hundreds of roly polies that got in. AS SOON AS I submitted my request online, I got a phone call from maintenance saying they received request and would have someone call to come out. The bug company called right away and I set up an appointment. The gentleman who came out was extremely respectful and took care of the problem. Now my issue is the air conditioning. It isn't working properly to cool the house so my fear is an extremely high electric bill from it running constantly. I know the a/c company came out Monday, but there has been no difference. I called maintenance, the lady was VERY nice to me and assured me she would handle the situation right away. I will update once this is resolved (or not) but so far I am hopeful, regardless of the bad reviews I have read.

We have been communicating with [redacted] regarding her account and have agreed to waive all late fees, demand fees, and the attorney bill for the court action we currently have her in. We are currently adjusting her account balance according to a copy of the utility bill she had provided, which she...

has been paying directly to the utility company. The only outstanding payment now is her October rent payment, which she has agreed to pay. We will reach out to her directly with her new account balance shortly.

If you need to move out by breaking a lease you better call this company a dozen times to get a response. And once you do receive a response don't let them off the phone until you've figured out everything you need. I called for over 2 weeks to figure out how to move out early, they didn't call until after the first of the month with the process that was needed, and now are charging me the extra days into the next month. Awful service. No follow up until it's too late.

Avoid renting from ARP! I've spent hours on the phone with their polite but incompetent customer service associates, from so called managers to directors. We have filed numerous requests for maintenance and things are still not in working order after a month and a half. Their local maintenance contractors have been giving me every excuse in the book on the days they are to come for repairs. I've heard my car broke down, car leaking oil, emergency roof repair at another residence for two days, hot water heater flooding another home so they had to go for emergency shut-off, and they have just never called when they said they would to schedule the repairs. ARP maintenance has blamed ARP leasing who points the finger at the contractors . Avoid them all! We moved into the ARP rental and there was no running water for a few days. Once the water got turned on we had no hot water to the master bathroom. The first week in the house the outside temperature rose above 80 degrees inside was in the high seventies. The central air didn't work so we had to leave the home for a few hours to cool off our two and three year old children and ourselves. The ceiling fan never worked, lights don't work, no screens on windows, no towel bars our tissue holders in the bathrooms, dead landscaping, water coming in under doors, and the list could go on and on. Currently there is sewage in the back yard along with standing water.
We were sent rude emails stating our rental is "as-is" and items would not be installed that we may purchase and install them if we so desired. No where in our lease does anything state as-is! They sent a disregard notice after that email and we finally got a towel bar in our bathroom after over a month of showering and keeping our towel on the floor. The irony is we purchased them ourselves when we moved in and were told by maintenance they would be provided so we returned them. We'll the did install the cheapest fixtures they could find. The towel bar is probably a good size for an RV or mobile home. Our lease has an addendum that list like thirty or so items we will be charged for when we vacate if damaged or missing. Apparently we will be charged $30 for damaging this $5.00 towel bar that never existed in the first place until after over an hour on the phone and número use maintenance calls waiting over a month.
I could go on and on about these issues and more. Just know that ARP is an investment company buying homes across the country from all the unfortunate Americans that were scammed by the banks and lost their homes. They, and others like them, intend on buying homes at reduced prices for cash and renting them to people without a clue as to how to provide service to the public or maintain their properties. They are just after a profit and I'm pretty sure their profit margins will decrease soon. They will be stuck with all these homes and angry tenants. Should be interesting to watch them fail.

We have continued to work tirelessly with this resident to resolve the matter even though we have no obligation under the lease agreement to compensate the resident for any personal items. We also have no obligation to provide the resident with a copy of our subcontractor’s brief report on the mildew diagnosed on the property, which cause and length of time on the property was not evaluated.

The first proposed resolution was sent to the resident on Thursday, November 6, 2014 which included a reasonable reimbursement for the cleaning of personal items and requested an inventory of all replaceable items. The deadline to such first proposal and inventory list was Friday, November 14, 2014. The resident did not meet this deadline.

In the interests of time and acting in good faith to resolve this matter, a second proposed resolution was sent to the resident on Monday, November 17, 2014 which included a reasonable reimbursement for all affected items based on the average of the cleaning estimates obtained by the resident (in addition to the $2,650.77 already provided to the resident for reimbursement of personal items and hotel stay), termination of the lease and removal of all items from the property by Friday, November 21, 2014. As of November 19, 2014, the resident has not agreed to the second proposal but notified us that it is under review.

We have been living in our rental from American Residential Properties for 15 months. We called the day we moved in to have the lock box removed from the front door. It is still there slowly ripping the door handle off that I'm sure this mediocre rental place is going to make us fix. On to the more important complaint is our air conditioner quit working in ARIZONA, LAST summer, and after numerous calls over the past 10 months, NOTHING. I have a 4 month old newborn, a 7yo and an 8yo. It has been almost 95 degrees in our house since it started warming up again and a high temperature in the house of 107 last summer and they did nothing, Legal actions are going to commence to fix this issue but I'm sure I will still have to pay for the A/C to be fixed. DONT USE THIS COMPANY!!!!

We spoke with our resident and her issues were addressed and resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you and all I needed was a response. I couldn't get anyone on the line or return a call or email. Being transferred in my last month and not knowing anyone specific the company didn't help me as the customer. I think someone should have taken ownership and helped me. It was a simply resolution. Thanks for responding to the Revdex.com.

We have spoken with Mr. [redacted] regarding this situation and he has indicated that he is satisfied with our proposed resolution.

We have spoken with the customer regarding the situation and she has indicated that she is satisfied with our proposed resolution.

We have reached out to applicants by telephone and e-mail to discuss this matter. As of 9/4/15, we have not heard back from applicants.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have heard nothing from this company until this email. They money order should never have been cashed in the first place. I was told 2-3 buisness days. It is now monday, no check and no phone call. NO FOLLOW UP YET.

Regards,

To Whom it May Concern,

 

We are in receipt of the complaint Id above.  We have worked with the [redacted]’s very well during their residency – we have been in contact with them regarding all issues and have returns their calls.  We have not had...

an issue “mixing them up with another home” the only issue was that their bank’s auto-payment sent, twice, to the wrong address.  Since we were provided documentation from the [redacted]’s and the bank we did not hold them responsible nor did we charge them late fees.  It seems from our experience that their issues should be with their bank not with our company. 

 

Our hope is that baseless complaints will not be held against our organization but please let me know how we need to proceed.

 

Best,

 

[redacted] | Director of Marketing

American Residential Properties, Inc. 

[redacted] E Greenway Parkway, Suite [redacted] | Scottsdale, AZ 85254

Tel ###-###-#### | Fax ###-###-#### 

[redacted].[redacted].com

www.[redacted].com

 

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This e-mail is intended only for use of the individual or entity to which it is addressed and may contain information that is confidential or privileged. If you are not the addressee, any use, distribution or copying of this e-mail is strictly prohibited and we request that you please notify us immediately by e-mail and destroy this e-mail and any back-ups thereof.

I've had several issues of identification of others sent to me 3 times. They also constantly unknowing what is happening in their office. No communication between employees. Also, I have placed several work orders and nothing has been done. I have done some of the work myself. The attitude of the staff is everything is your fault.

they threaten legal action when it is not your fault, they are rude on the phone.

Dear [redacted],

We are aware of the situation regarding your money order and are writing to express our deep apologies as well as to provide you with an update regarding your refund. The check was cut and mailed to you on Friday the 25th. While we absolutely understand your frustration, we sincerely hope you will understand that this situation was simply the result of miscommunication that often accompanies the opening of a new office. Again, we are very sorry for any time wasted and sincerely wish you the best. Please don't hesitate to reach out to us with any questions. 

Thank you,

American Residential Properties

[redacted] and [redacted] have consistently been late on their rent and put into court for non-payment and bounced checks.  They were late in Sept., Oct. Nov, and beyond.  We were in contact with her each month in writing and by phone regarding the status of her account.  We even waived...

court fees for one of her filings as a courtesy but due to the fact that we were forced to file so many times, we could not continue to waive the fees that we incurred.  We spoke with [redacted] on 1/31 and 2/25, again on 3/28 and 3/31.  She was provided with all information regarding her delinquent account and what was required to move forward.  Per the lease agreement, the rent is due on the 1st.  After that we file notices required by the state if payments have no been received.  Month after month these  nonpayment issues continued and the residents were made well-aware of them all.  This complaint is truly unfounded.

American Residential Properties (ARP) is the most crookedly ran leasing company I have ever seen!!!! My experience with them is a long read, but probably worth it if you are considering renting property through this horrible company. On Jan 7 2014 my wife and I received a Notice to Vacate form that we requested from ARP that we immediately filled out, signed, and faxed it back saying we were in the process of buying a new home, and we indicated that we would be out of the property by the end of Jan 14. When we first moved into the property, it was owned by a different leasing co. called [redacted], and we signed two 6 months leases, performed an inspection, filled out the checklist, and turned it in along with the signed leases. We paid a $1,745.00 deposit, the first month’s rent of the same amount, and a pet deposit of $350.00 for a total deposit of $2,095.00. According to the Pet Agreement that we signed, the pet deposit becomes a part of the security deposit for all purposes. Before we made the move out notification in early Jan 14, we received a letter back on Sep 24. 2013 with ARP’s letterhead informing us that the property and the lease had been turned over to them. Our lease expired Oct 31. 2013, and at this point, we should have been asked if we wanted to go month-to-month or renew our lease. ARP seemed to be unaware of this, so we simply paid our rent as normal because we had decided to purchase our own home. After we told ARP we were moving, they sent us a lease renewal form anyway, but we declined to fill it out saying whether or not we wanted another lease agreement after we noticed that ARP had the new lease start and end dates completely wrong. At this point, we knew we were going to have a major problem because ARP didn’t know what was going on!! We told ARP again we would not be renewing the lease because we were moving, so a rep. told us that someone from the inspections team will contact us to schedule a move out inspection. This never happened, and ARP claimed an inspector came out to the property twice, and the second time was not until we had already moved out according to the date on the move out inspection sheet that their inspector filled out which was forwarded to us at our new address. ARP claim that an inspector came out to the property on or sometime shortly after Jan 31. 2014 but the property was still occupied. We never heard from any move out inspection person who came out to the property, and had we been notified beforehand, we would have gladly accommodated the inspection. We actually experienced delays with our move, so we told ARP, paid the rent for Feb 2014 since we were still there for the entire month of. After failed attempts to contact them, we finally got an e-mail from ARP leasing rep. on Mar 8. 2014 (after we had already vacated the property), and it stated that the notice to vacate by the end of Jan 2014 had been received, and so they were confused by us paying rent for the month of Feb 2014. The email also stated “If we do not hear back from you no later than Monday March 10th, 2014 we will cancel your notice to vacate and will require a New 30 day notice to vacate in writing prior to your vacating your current home, as you will be considered on a month to month status. We promptly responded on Mar 8 saying we had moved out on Feb 28 and we asked that they forward us our deposits. The move out inspection that was done on now unoccupied ARP property was dated Mar 25. 2014, and all of the issues noted were previously identified when we moved into the property. We asked ARP to compare the two inspection sheets, but they obviously didn’t have the one that we filled out prior to moving in because ARP failed to produce the pre-move-in inspection check sheet later on in court. Luckily, we kept a copy and took photos. ARP made up a phony billing statement dated Apr 1. 2014, insisting that we owe them a total of $1,517.55 which includes a balance brought forward, rent for the entire month of Mar 14 (we were not living there!) including late fees, an incomprehensible $550 damage charge for a broken kitchen drawer, plus demand fees and rent for 1-15 Apr 2014!! We refuse to pay ARP because the charges were bogus and they mishandled their entire move out process by not following their own procedures. After we told ARP that we will not pay their bogus rent, fees, and for pre-existing damages, they turned the matter over to a collection agency called National Credit systems, Inc. A person representing the collection agency told us that ARP was adamantly saying that they followed their move out procedures correctly and we are at fault because we failed to contact them to let them know of our intentions, and we breeched the lease agreement; therefore, they insisted that we pay them. We told the collection agency that we will absolutely not pay ARP for the mistakes they made and nor will we pay the ridiculous charges on their “made up” billing statement. The Collection Agency reported this none payment to the three major credit bureaus, which has created a negative impact on our credit reports at the time we were looking to make a major purchase. The collection prevented us from obtaining credit!!!! We attempted to dispute this with the credit bureaus to no avail because the collection agency and ARP believed their claim was correct. We ended up dragging ARP to court and won the judgment, so ARP had to pay us!! But this process took more than a year, and we are still trying to get the collection taken off of our credit reports!! We won the case, but looking at all the time and money we have wasted fighting ARP and the ugly stain that this has put on our credit, we still feel a significant loss. The morale of this story is, DON’T DO BUSINESS WITH AMERICAN RESIDENTIAL PROPERTIES!!! THEY ARE A BUNCH OF CLUELESS CROOKS!!!