American Residential Properties

We have spoken with Mr. [redacted] regarding this situation and he has indicated that he is satisfied with our proposed resolution.

The following message was sent to the consumer on 5/13/14 via email. The consumer then called us to confirm that the check should be mailed to the address provided below. We will be sending out her check immediately. [redacted], In response to your complaint with the...

Revdex.com, we would like to clarify a few things:Our records indicate a conversation with you in January regarding a payment that we rejected by mistake. We sent you a demand for payment in December on 12/17/13 and you made your Dec rent payment on 12/18/13. Your balance on the account after the Dec payment was $495.00, then in Jan you paid your rent on 1/3/14 but still didn’t pay any of your late fees that had been adding up on your account. You were late in Oct, Nov, Dec and never paid Feb rent. You then gave notice on 1/22/14 with a move out date of 2/28/14. We processed your final disposition on 3/29/14.  In Texas we have 30 days to process the final disposition. We show the check went to [redacted]. Your refund check was returned to us on 4/10/14 as “insufficient address/unable to forward” from the post office. Would you like us to send the check to the following address? Please confirm and we will be happy to do so. [redacted] 

[redacted]Thank you, American Residential Properties

ARP is not capable of effective property management. In the 14 months that I have resided in the home. The company has not returned any phone calls, emails, or mail correspondence.
I have received numerous ominous letters threatening eviction from them and a legal representative. I assumed the first time that there was a simple clerical error in processing my monthly payment. I sent documentation of who in their office signed for it and when the MO was cashed. They did not call to say all was cleared they simply ceased communicating.
Since that time I have tried to set up an online payment portal to no avail, more non payment of rent letters, a renewal lease has arrived, I have changed the names on the lease using their doc, they also increased the rent, and I sent additional cashier checks for the rent. The rent has always been paid on time each and every month. Their email and phone system do not have live people answering or returning messages.
It is a poor business practice that they are utilizing clearing up matters through the Revdex.com instead of their accounting/ leasing department.
My questions are why are you accepting my rent payment?
Why have you not returned my calls, emails, or mail correspondence?

?As the previous applicant is aware, we were in no way obligated to return her earnest deposit. The applicant was unable to perform on a lease and therefore forfeited all rights to the earnest deposit. In an effort to help her and relieve her situation, we agreed to release the earnest deposit. It...

is unfortunate that the applicant has entered a complaint about an earnest deposit that was generously returned to her by American Residential Properties.

 

Conclusion: Earnest deposit generously returned to this person when we were not obligated to do so.

The timeline below outlines all events associated with this resident as well as the situation described in this complaint. We have been working with this resident with regard to this matter and will provide the resident with a plan of action by the end of this week. 

Lease #1 – Signed with...

[redacted] – 09/01/2013 – 08/31/2014

Renewed Lease – Signed with [redacted] – 09/01/2014 – 02/28/2015

Work Orders

865795 – [redacted] - $1600 Work was never completed for requested Handyman items from [redacted].  At this time we had no contact with the Resident.

866214 – Vivid Services - $150 – 01/23/2014 HVAC Filter/Service.  No other issues reported.

1042654 – The Renovation CO - $275.00 – 08/11/2014 Pipe was replaced under the guest bathroom sink.  No other issues reported. 

1057869 – The Renovation CO - $750.00 – 10/08/2014 Clogged sink in bath, removed shower door, gutters, documented personal belongings with potential damage, removed trash and debris in crawl space, fixed insulation (believed to be cause of moisture), cleaned gutter.  This was the first report of moisture issues in the home, and Vendor suggested that we offer the Resident a new location.  Pictures are loaded in to the spine, but are inconclusive.

10/9/14 – Leasing notified to contact resident to provide options. 

10/15/2014 – Resident called [redacted] and requested that leasing call them to discuss options.

10/16/2014 – [redacted] was notified to call Resident to discuss options that were sent to her for review.

10/16/2014 – [redacted] emailed a list of current available homes to her that were in the same area and price range.

10/17/2014 – [redacted] received an email response stating she was not interested in any of the homes that were provided to her.

10/18/2014 – Resident located property to relocate to.

10/21/2014 – [redacted] returned from being out of the office, and immediately notified Resident to discuss the options that were submitted to her.  She requested reimbursement for hotel stay, and notified us that she had contacted an outside resource to view personal property in the home.  [redacted] confirmed that she should contact him directly to work through this with him, and indicated that he would be a reliable resource to facilitate.  As of this date Resident was still in a hotel, and found a new home that she would be relocating to on 10/25/2014.  The two options that were sent to her from [redacted] did not work, and she stated that she found a property on her own on October 18th.

10/24/2014 – Resident submitted estimate for textile cleaning.

10/24/2014- Senior Management notified of estimates provided by Resident, and given timeline.

10/24/2014 – Senior Management requested time to meet on Monday October 27th to review.

10/27/2014 – Resident contacted [redacted] via email for an update.

10/28/2014 – [redacted] provided an outline of all estimates submitted, indicating that one more receipt was still outstanding.  He indicated that he had been in regular contact with Resident, and emailed all parties involved in review.

10/28/2014- Senior Management approved a reimbursement check for the Resident for $3000 to cover initial moving costs and short term expenses.

10/30/2014 – [redacted] engaged approved Vendor to review property.

10/29/2014 – Resident emailed Senior management to confirm that [redacted] and [redacted] staff had been in regular contact with her, apologizing , and thanking [redacted].

10/31/2014 – Check request completed, and accounting notified of urgent request, and that the check should be scheduled for Saturday delivery via [redacted].

10/31/2014 – Engagement Letter signed by Vendor.

10/31/2014 – Vendor called Resident to schedule review.

10/31/2014 – [redacted] – Timberline – Evaluation work order created and submitted to licensed and insured Vendor

11/02/2014 – Vendor confirmed appointment scheduled with Resident.

11/03/2014 – Tracking information provided to Resident.  Approved reimbursement check scheduled to arrive.  Requested that Resident notify [redacted] immediately upon receipt.

11/03/2014 – Vendor completed review of property, and is scheduled to submit formal documentation to [redacted] immediately.

11/03/2014 – Resident provided confirmation that reimbursement check has been received.

The Resident’s concerns will be immediately addressed, and we will communicate the course of action with the Resident. We will work with the Resident until all items have been addressed to their reasonable satisfaction.

As disclosed in a letter to the husband of Ms. [redacted] dated March 17, 2015, the decision to deny the rental application submitted by Ms. [redacted] and her two co-applicants was based on more than the one incident Ms. [redacted] had disclosed to our leasing agent, Mr. [redacted].

The worst leasing experience ever!!! They have tons of outrageous fees and horrible maintenance. I am 8 months and I've been without air conditioning for a week. I have put in several maintenance request and the problem had not been resolved. They say it's not an emergency because it's not 100 degrees outside. The house is literally falling apart and they do not care. The customer service is terrible. I have had issues with every department including leasing, maintenance,and payment. They do not care about the tenants!!!!

We are first time renters with ARP and will be last time renters with them as well. We have only lived in the home 3 weeks and the microwave and dishwasher were not installed just left on the cabinets and in place with the hoses inside the dishwasher. The vents in the home had Styrofoam and cardboard shoved in them, the toilet was improperly installed and both sides moved, it continuously ran as well. On Thanksgiving night we tried to dish in the sink since they had not returned or 2 work request to hook up our dishwasher and the plumbing in the kitchen was improperly hooked up and water flooded the kitchen. I called the "emergency maintenance" and was told this was not an emergency and we could just shut water off to our home and they would call us back in 5 - 7 days when they returned from the holiday. Our daughters bedroom window was also busted and we are unable to keep her room nor the entire upstairs warm as the heat escapes from the whole in the window the refuse to let us even duct tape to help keep the heat in. I registered our home for trash pick up with the neighborhood disposal company and the prior homeowners have an outstanding balance and now I am stuck dealing with this balance and trying to fight to have it removed. I was never contacted by the company to discuss our issues and had to contact them in which I was on hold for 15 minutes and then hung up on by [redacted] when I asked for the name and number of the supervisor for reimbursement for all our troubles, I called back and was given an email to contact the company. Of course they will not reimburse anything and say we had full function of the home. How is this possible when we can't use our daughters bedroom, the master bath as the water continues to run and wont flush as it is never full and the kitchen had no working plumbing, dishwasher or microwave. I of course missed the "managers" phone call and was not given a direct number to reach her again to contact her about the horrible customer service which she as a manager never addresses or apologized for and how we have had a functioning home. I would not recommend this company to my worst enemy. They do not care about their renters, even though we pay far too much for this home, nor do they care that their homes are not safe with debris shoved in the heat units that could catch fire at anytime. If you are thinking of renting from this company I would keep looking we have lived here less than 3 weeks and have had a fully functioning kitchen for 2 days of that and yet they cant discount the rent for any of the many issues or the high heat and water bill we will have due to their neglect. We were in a bind and had to move quickly at this point being homeless may have been a better option, keep looking you will have nothing but headaches with their home and no customer service!!!!

This company is not professional at all, they never send me back the lease contract signed by them, and then changed it after the contract was finished ate their convenience.

They never respond to emails, neither phone calls. And do not return phone calls.

We have spoken with Mr. [redacted] regarding this situation and he has indicated that he is satisfied with our proposed resolution.

American Residential Properties has been nothing but a hassle. We had to resign our lease 6 times because they kept putting in the information incorrectly. We moved in to a filthy apartment (mold, dirty, nails on the floor, etc), no functioning water heater, a broken washer, and leaky kitchen sink. They compensated us for not having working water for 3 days and fixed the hot water heater and sink. It has now been 3 weeks and we still have not received a washer and our air conditioner is now broken. They are forcing us to get our air conditioner replaced on Sunday with only 3 days notice. However, this is Labor Day weekend and we have to cancel our plan for going out of town to be here for maintenance to enter the apartment.

American Residential Properties owns thousands of properties across the United States. I would NOT recommend them and I certainly will never rent from them again.

I have rented a home from American Residential Properties for the past year and I could not be more happy. They have always responded to request in a timely fashion and have went out of their way to accommodate my family. I would highly recommend them to anyone looking to rent a place

As a courtesy to this resident, ARP will be waiving the additional demand and late fees accrued, which leaves a balance due of $270.80 for the unpaid utilities. The resident has agreed to pay this amount and has now transferred the utilities into her name effective as of 12/5/14....

The resident has indicated that she is satisfied with this outcome.

American Residential Properties has the worst accounting dept. I receive threatening letters from them on a regular basis. My money orders have been cashed every month and yet just about every month they send me a new 13 day notice to evict me. Im not sure if the person or persons responsible for posting payments received is overwhelmed with work or not working at all. I have called the accounting department repeatedly and can't get them on the phone. But yet I can guarantee that Amy Wimbish will send me a threatening letter. I am convinced that they are trying to evict all the residents of the Lehigh Acres, FL area due to the fact that I am not the only tenant in the area that has the same complaint. I truly feel at this point that American Residential Properties is racially profiling the residents. It is sad that the hard working residents in the area that do pay their rent on time as required have to deal with such horrible behavior from such a huge company. I would like to know if American Residential Properties is willing to pay me the $100 late fee that is assessed if you don't pay your rent on time for the time and aggravation that I have to go thru every time that they send me one of these letters.

If you need to move out by breaking a lease you better call this company a dozen times to get a response. And once you do receive a response don't let them off the phone until you've figured out everything you need. I called for over 2 weeks to figure out how to move out early, they didn't call until after the first of the month with the process that was needed, and now are charging me the extra days into the next month. Awful service. No follow up until it's too late.

Avoid renting from ARP! I've spent hours on the phone with their polite but incompetent customer service associates, from so called managers to directors. We have filed numerous requests for maintenance and things are still not in working order after a month and a half. Their local maintenance contractors have been giving me every excuse in the book on the days they are to come for repairs. I've heard my car broke down, car leaking oil, emergency roof repair at another residence for two days, hot water heater flooding another home so they had to go for emergency shut-off, and they have just never called when they said they would to schedule the repairs. ARP maintenance has blamed ARP leasing who points the finger at the contractors . Avoid them all! We moved into the ARP rental and there was no running water for a few days. Once the water got turned on we had no hot water to the master bathroom. The first week in the house the outside temperature rose above 80 degrees inside was in the high seventies. The central air didn't work so we had to leave the home for a few hours to cool off our two and three year old children and ourselves. The ceiling fan never worked, lights don't work, no screens on windows, no towel bars our tissue holders in the bathrooms, dead landscaping, water coming in under doors, and the list could go on and on. Currently there is sewage in the back yard along with standing water.

We were sent rude emails stating our rental is "as-is" and items would not be installed that we may purchase and install them if we so desired. No where in our lease does anything state as-is! They sent a disregard notice after that email and we finally got a towel bar in our bathroom after over a month of showering and keeping our towel on the floor. The irony is we purchased them ourselves when we moved in and were told by maintenance they would be provided so we returned them. We'll the did install the cheapest fixtures they could find. The towel bar is probably a good size for an RV or mobile home. Our lease has an addendum that list like thirty or so items we will be charged for when we vacate if damaged or missing. Apparently we will be charged $30 for damaging this $5.00 towel bar that never existed in the first place until after over an hour on the phone and número use maintenance calls waiting over a month.

I could go on and on about these issues and more. Just know that ARP is an investment company buying homes across the country from all the unfortunate Americans that were scammed by the banks and lost their homes. They, and others like them, intend on buying homes at reduced prices for cash and renting them to people without a clue as to how to provide service to the public or maintain their properties. They are just after a profit and I'm pretty sure their profit margins will decrease soon. They will be stuck with all these homes and angry tenants. Should be interesting to watch them fail.

American Residential Properties does not care about the tenants in their homes. American Residential has a mission to buy up as many properties as they can in certain locations so they can be the largest property management group out there and be put on wallstreet.

I would not recommend moving into one or their properties, if you have any issues it is almost impossible to get in contact with anyone to assist you. The people in charge of your property more than likely have never stepped foot on the property to know what the situation is. It is a very impersonable place to rent from. We have worked with a lady named [redacted] (after weeks of trying to find OUR contact) and she has been very unwilling to help or responds in a condesending tone and she takes weeks or months to respond. There is absoutley no human relations in their business model. If you are looking for a place to rent and feel like you are being taken care of, feel like you are at home, rent somewhere else.

We took over management from Excalibur and inherited this property's notice.  As soon as we received the deposits from Excalibur and the resident moved out, we processed the disposition.  We returned the refund in full to the resident on 3/15/14, after we'd received the deposit to return...

and confirmed the property had been vacated.  At this point the disposition should have been received.

We have spoken with the applicant regarding the situation and he has indicated that he is satisfied with our proposed resolution.