American Residential Properties

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received notification that this complaint is closed and no it is not resolved. Furthermore the representative from American Residential Properties erroneously stated information in the response to you. The company made commitments multiple times but has failed to fulfill those commitments. A reimbursement for security deposits at a new resident was the only thing provided since the structure owned by American Residential Properties has whole house mold and is uninhabitable at this time. ALL of our personal belongings remain in the home gathering more mold although the company provided statements to myself and vendors that they would cover the cost to clean our textiles and furniture. The company has offered an amount far below what is necessary and although I have statements committing they secured a company who would clean and rid our items of the mold it has never occurred.

The business practices of American Residential Properties are becoming more suspect since they repeatedly make commitments they never intend to honor.

10/17/2014 Received information on two alternate residents due to the mold at current resident. Explained more options were needed since neither suited my families requirements and never received more options or follow up.

10/23/2014 This statement was provided by company and  despite receiving multiple estimates for cleaning as of today, 11/7/2014  personal property has not been cleaned.  We are also going to cover the costs for the cleaning services of your personal belonging provided by [redacted] or whichever company is able to respond the fastest. In addition, we will be waiving all fees/penalties for terminating the lease and I will have all of this outlined on the termination agreement that I will be sending over.

10/25/2014 Moved myself and infant into an alternative resident after never receiving alternatives from American Residential Properties. Received a commitment to reimburse immediately for hotel expenses incurred.

11/6/2014 I received a proposal from American Residential Properties offering to clean a small portion of our personal belongings and stated they are not to be held responsible...." for any health hazard" although this statement is contrary to all Landlord/Tenant laws. Furthermore, the landlord/owner becomes responsible for ALL mold related issues including health.

American Residential Properties has not been honest or forthright in their commitments or promises regarding this situation and are attempting to avoid their responsibilities. Their continual delay to correct the problem has created additional hardships for my families.

Although multiple requests have been made for a copy of the mold assessment on the home completed by a subcontractor of their choice, American Residential Properties has refused to provide.

I am most appalled at the erroneous statements included in their response and the lack of concern for my families well being. There has not been a resolution provided and the company continues to be unresponsive and uncooperative in settling this dispute although multiple Vice Presidents have been engaged.

Regards,

We have reached out to Customer by e-mail to address issues and concerns identified in this complaint.

TERRIBLE BUSINESS TO DEAL WITH!!!! THEY DON'T FOLLOW GUIDELINES WITHIN "THERE" LEASE. WILL COME UP WITH EVERY EXCUSE TO WHY THEY DIDN'T DO THERE JOB AND HOLD TENANTS RESPONSIBLE FOR THERE LACK OF DUTIES. PLACE BLAME ON BROKERS/AGENTS AND SAY IF YOU CAN'T PROVIDE PROOF YOU COMPLAINED ABOUT OR MADE IT AN ISSUE, YOU'RE HELD LIABLE FOR.... SLOW TO CORRECT OR EVEN GET TO PROBLEMS BY JUST WAY OF SUBMITTING WORK ORDERS.

We did take an application and fee, however, at our other office location we were also taking an application.  We take apps on a first-come, first-serve basis.  Unfortunately the other app came in just before this one.  We did tell her that we would refund the check due to the issue,...

we just weren't able to cut it while she was waiting.  The check had been given to accounting and posted so there was more to it than just returning the check.  We have followed up and attempted to discuss.

[redacted]:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I have made contact with the business and the errors on their behalf have finally been fixed and we can all move forward now.

Regards,[redacted]

This matter has been resolved.**. [redacted] could not recall her password for our on-line payment provider's website and claimed that the “reset password” feature did not work and that no one from the on-line payment provider was available to assist her with her issue during...

the weekend. One of our accounting representatives has since spoken with her and the fee mentioned in the complaint has been waived.

American residential properties is a rip off. Normal wear and tear in a house ,I was charged for. I called these people for 3 weeks in reference to the final walk through I was unable to attend. For 3 weeks they claimed they had no results. The last time I spoke to them on 5/20/2015 they told me they had no documentation. But mysterious on 5/26/2015,I had a final deposition letter with all kind of charges. They charged me for normal wear and tear on my carpet (VERY SMALL STAINS), and some other petty things. Called to ask about these charges and you can tell they are all about money. We didn't do an initial walk though. I'm told it's my responsibility to do my own walk through form (move-in/move-out). I was never informed of this neither is it in writing. Reading my lease I was supposed to get notification of the final walk through within 5 business day....verbally they say 30 days. I've never heard of any mess like this. They are a horrible company that is money hungry and clearly after speaking to 2 different people they make it known that the charges are going to stick. But I made Ithe known to them I will be contacting a lawyer.

I am not SURPRISED that this property is not BBC accredited. They employ inefficient and unprofessional employees that do not perform their jobs as they should. I have been in a financial dispute with American Residential Properties since May and to this day, it is STILL unresolved. I get prompt assistance from their employed attorney with return emails and he ALWAYS takes my calls UNLIKE Jennifer C[redacted] a joke of the American Residential Properties. Learn the skill of professionalism Jennifer C[redacted]!!!

American residental has made my life a living hell, save yourself the trouble and don't rent from this company. The worst part, I rented from the company on a month to month program, left the property with notice and returned keys. Eights months later I receoived a notice from a collection agency, stating I owe American Residental eight months of past due rent. I had to hire an attorney to void this from my credit. What a nightmare, this company is horrible,unorganized and inefficient. American Residental never return calls or emails, I requested a manager various times and never received a call back. [redacted]Don't rent from this company!!!!!!!!!!!! You will regret it!!!!!!!!!!!!!!!!!!!!!

We have been communicating with [redacted] regarding her account and have agreed to waive all late fees, demand fees, and the attorney bill for the court action we currently have her in. We are currently adjusting her account balance according to a copy of the utility bill she had provided, which she...

has been paying directly to the utility company. The only outstanding payment now is her October rent payment, which she has agreed to pay. We will reach out to her directly with her new account balance shortly.

So far I have had nothing but a positive experience with this company. My first issue was a roly poly (pill bug) take-over of my rental house. The house is beautiful and in a great neighborhood, but I couldn't live with the hundreds upon hundreds of roly polies that got in. AS SOON AS I submitted my request online, I got a phone call from maintenance saying they received request and would have someone call to come out. The bug company called right away and I set up an appointment. The gentleman who came out was extremely respectful and took care of the problem. Now my issue is the air conditioning. It isn't working properly to cool the house so my fear is an extremely high electric bill from it running constantly. I know the a/c company came out Monday, but there has been no difference. I called maintenance, the lady was VERY nice to me and assured me she would handle the situation right away. I will update once this is resolved (or not) but so far I am hopeful, regardless of the bad reviews I have read.