Re: Revdex.com complaint # [redacted] ***SunTrust has responded to our client but cannot share theresponse with the Revdex.com as no signed third party authorization was received.Please close this case on your records
We resolved this case by phone The client’s subordination agreement was sent by [redacted] *** [redacted] on October 3, Please close this case on your records Sherry RF [redacted] Vice President, Client Advocacy Management Office SunTrust Bank Take a step toward financial confidenceJoin the movement at onUp.com [redacted] LEGAL DISCLAIMER The information transmitted is intended solely for the individual or entity to which it is addressed and may contain confidential and/or privileged materialAny review, retransmission, dissemination or other use of or taking action in reliance upon this information by persons or entities other than the intended recipient is prohibitedIf you have received this email in error please contact the sender and delete the material from any computerBy replying to this e-mail, you consent to SunTrust's monitoring activities of all communication that occurs on SunTrust's systemsSunTrust is a federally registered service mark of SunTrust Banks, Inc
Dear [redacted] : We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the fees assessed to the above referenced accountWe appreciate the opportunity to respond As a courtesy, on June 26, we waived the outstanding late fee of $and reversed the late fee payment of $for a total of $and applied it to the principal balance of the above referenced Account ending in*** We have adjusted the timing of your mailed statement from days to days so it will arrive further in advance of the due date [redacted] , we do offer auto-draft for your account but it can only be for the scheduled payment of $Any additional principal payments would have to be mailed directly to SunTrustIf you would like to enroll in auto-draft please complete the enclosed ACH authorization form and fax it to [redacted] , attention: [redacted] , we hope this information is helpfulIf you have any questions regarding this letter, you may contact me at [redacted] , Monday through Friday from 7:a.mto 4:p.mET Sincerely,
We responded to [redacted] by letter on September 29, If you have any questions about our response, please contact [redacted] *** Sincerely, [redacted] Vice President and Manager
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below THERE IS NO RESPONSE FROM ANYONE!!! What I have is an attachment that is a copy of a FAX sent to the regional office!! It states they cannot give them a copy of their response to me! I have received no phone call, no email from SunTrust, nor an apology! I DID FINALLY receive the letters WITH my ACCOUNT numbers on them, yet I'm still not able to make a successful deposit or transfer!! TALK ABOUT a HARDbTIME from ***!! Your company wouldn't no a great customer or client if it slapped you in the face and called you ***! Tell the ladies at the bank to get some facial fillers and liposuction so that they can be more pleasant to look at and be able to deal with the customers in front if them! Don't hate me because I take care of myself Regards, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I haven't received any information from Suntrust I have also left voicemails for them and haven't gotten any response My third partyauth form is [redacted] Regards, [redacted] ***
Re: [redacted] Revdex.com Case [redacted] We responded to Mr [redacted] by letter on February 12, If you have any questions about our response, please contact Mr [redacted] Sincerely, [redacted] *** [redacted] *** [redacted] Executive Services
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I received the $credit to my account but that did not resolve the fact that a check was returned on 7-and 7-16, (I was charged two overdraft charges and a maintenance fee of $ If the $was in my account timely like it should have it would have paid part of this incoming checkI had an overdraft protection through my savings but upon inquiring about why the check was not paid and returned the representative advised that ( the branch makes the decision to pay checks ) and they decided to not pay it(Even though they had always paid my checks that overdrew me in the past because I had a direct deposit) NOW, Because of the importance of that check (It was payment for a traffic ticket in the amount of $267) I might incur more charges through BREVARD COUNTYI dont know why Suntrust did this maybe out of retaliation because I reported the incident dealing with the $but regardless it was done and I dont know whats going to happenI am requesting the two overdraft charges to be refunded to me along with the maintenance fee of $alsoI would like to have a letter drafted to Brevard County explaining to them Suntrust error in returning the checkThis will resolve the problem Regards, [redacted]
Dear [redacted] We have received your call and reviewed correspondence from [redacted] forwarded to us from the Revdex.com regarding the claim to the above referenced account We appreciate the opportunity to respondOur records show that a charge was made on June 6,in the amount of $with the merchant, [redacted] [redacted] On July 2014, you disputed the $merchant transaction and Case [redacted] was established on your behalfOn August 13, 2014, we provided you with provisional credit to your Account ending in and attempted to charge back the $from the merchantThe merchant provided us documentation that you agreed to the terms of installation which wasattempted multiple timesThe merchant has offered to store the materials purchased after no agreement was reached regarding the $service fee for installationOn November 12,the provisional credit in the amount of $was reversed against your account [redacted] Is a copy of your August and November statements showing the credit and debit to your accountAlso [redacted] is a copy of the November 5,denial letter for you to reviewBased on our investigation and reviewthere were no errors on the merchant transactionTherefore, we are unable to honor your claim and SunTrust has no formal recourse in this matterWe suggest that you continue your attempt to resolve this dispute with the merchant [redacted] is a copy of the merchant's rebuttal for you to reviewIn your complaint you indicated you were informed the merchant has days to respond from the receipt receiving all completed forms or SunTrust will provide the credit to your accountPlease note the merchant has days to respond then SunTrust has days to further investigate and resolve the caseWe apologize for any confusion due to any incorrect information provided and inconvenience this matter may have causedWe certainly understand the frustration you experienced in contacting SunTrust multiple times for a status and to get this matter resolvedSunTrust strives to provide all of our clients with first-rate service, and we understand that we did not meet your expectationsPlease be assured that your comments about your experiences have been shared with the appropriatemanagement areas for: review [redacted] , we hope this information is helpfulShould you have any questions, please do not hesitate to contact us via your Online Banking Profile, call us at [redacted] ) or visit any SunTrust branchA representative will gladly assist youSincerely, [redacted] ***
Dear [redacted] ***We have received and reviewed your correspondence forwardedto us from the Revdex.com regarding the closing of your above referenced accountWe understandthat we did not meet your expectations in this situation and regret anyinconvenience causedWe appreciate the opportunity to respond.We have requested that [redacted] remove thereporting from their recordsPlease be assured that our comments were shared withthe appropriate managementIn addition, we refunded $in feesYou will receive underseparate cover a check for that amount[redacted] ***, we apologize for the concern this matter may havecausedShould you have any questions, please contact our Demand Deposit AccountRecovery and Retention Department at [redacted] A representative will be gladto assist you.Sincerely, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The bank is keeping the inquiry on my credit report, even though I have clearly state that it is not mine and that there was a fraud alert on my account at the time The inquiry was not mine The bank states that the fraudster used my details to make the inquiry and seems to think that absolves the bank of further responsibility It does not Of course the fraudster used my details - that is how the inquiry shows up on my credit report Keeping the inquiry on my credit report damages my credit rating SunTrust is behaving outrageously Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe information Sun Trust Bank offered was not an actual response to the above mentioned claim but only asking for third party authorization to respond? I am consenting that Sun Trust Bank provide a response to this complaint to the Revdex.com on my behalf to resolve overdraft fees charged to my account for the month of April Regards, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThey have already honored my claim and placed the money I was owed back into my accountI appreciate your help and I'm pleased with the client advocacy team at Suntrust for their speedy response on the matterI do have the contact info for the Revdex.com saved in my records : [redacted] Regards, [redacted]
Dear Ms [redacted] : We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the closure of the above referenced accounts and our reporting of your checking account to Early Warning SystemsWe appreciate the opportunity to respondOur records reftect that your checking account was opened via our website suntrust.com on January 31, On February 2, 2015, we received a $draft from your account at JPMorgan Chase to fund the SunTrust account However, on February 5, the item was returned "refer to maker" and a $deposited item returned fee was assessedThis left an account balance of negative $On February 6, 2015, your savings account had a balance of $The balance was transferred from your savings account to your checking account, and the savings account was closedThls transfer reduced the checking account balance to negative $On February 9, the checking account was closed with an amount owed to SunTrust of $11.50.The decision to close the account was a business decision made by SunTrustWe reviewed your case again and based on the information provided, the closure of your accounts and our reporting of the checking account to Early Warning Systems will remain [redacted] , should you have any questions, please call our Fraud Assistance Center at [redacted] A representative will be glad to help youSincerely, [redacted] *** Assistant Vice President Client Advocacy Tearn
Re: Revdex.com complaint # [redacted] [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records
SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received Please close this case on your records Kathy B [redacted] Officer, Client Advocacy Office SunTrust Bank
Dear [redacted] ***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding overdraft fees charged to the account referenced aboveI appreciate the opportunity to respond.Our records show that, on June 10, 2016, the overdraft fees were caused by an electronic transfer to [redacted] for $that was debited against a balance of $Because you did not bring the account to a positive balance within five business days, the account was assessed an extended overdraft fee on June 16, Based on this information, we have determined that the overdraft fees charged are validHowever, as a courtesy, we refunded the [redacted] to your account on June 30, This is in addition to the [redacted] refunded to your account on April 28, Your statement is enclosed for your review.In order to decrease the chance of this happening again, please visit suntrust.com, where you will find helpful tips on how to manage your account and avoid fees (see facts about banking)You will also find useful information about our overdraft services and how to monitor your account activity when the balance gets too low or becomes overdrawn by setting up email or mobile alerts.Currently, there is no overdraft protection set up for your saving accountYou may want to set up Overdraft Protection, whereby a protector account is linked to your transaction account to cover any potential shortfallsDetailed information about this service is found on our website Instructions for signing up for Overdraft Protection and setting up email or mobile alerts are also found on our website.The account is currently overdrawnBecause of this, we ask that you please make a deposit as soon as possible to bring the account to a positive or zero balanceDoing so may prevent the account from being closed with an owed balance and reported to various consumers reporting agencies[redacted] ***, I hope this information is helpful to youShould you have any additional questions regarding your account, please do not hesitate to contact us via your Online Banking Profile or call us at [redacted] A representative will be glad to assist youThank you for choosing SunTrust for your financial needs.Sincerely,Kathy B***
Re : Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have not received any response from the company
Re: Revdex.com complaint # [redacted] ***SunTrust has responded to our client but cannot share theresponse with the Revdex.com as no signed third party authorization was received.Please close this case on your records
We resolved this case by phone The client’s subordination agreement was sent by [redacted] *** [redacted] on October 3, Please close this case on your records Sherry RF [redacted] Vice President, Client Advocacy Management Office SunTrust Bank Take a step toward financial confidenceJoin the movement at onUp.com [redacted] LEGAL DISCLAIMER The information transmitted is intended solely for the individual or entity to which it is addressed and may contain confidential and/or privileged materialAny review, retransmission, dissemination or other use of or taking action in reliance upon this information by persons or entities other than the intended recipient is prohibitedIf you have received this email in error please contact the sender and delete the material from any computerBy replying to this e-mail, you consent to SunTrust's monitoring activities of all communication that occurs on SunTrust's systemsSunTrust is a federally registered service mark of SunTrust Banks, Inc
Dear [redacted] : We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the fees assessed to the above referenced accountWe appreciate the opportunity to respond As a courtesy, on June 26, we waived the outstanding late fee of $and reversed the late fee payment of $for a total of $and applied it to the principal balance of the above referenced Account ending in*** We have adjusted the timing of your mailed statement from days to days so it will arrive further in advance of the due date [redacted] , we do offer auto-draft for your account but it can only be for the scheduled payment of $Any additional principal payments would have to be mailed directly to SunTrustIf you would like to enroll in auto-draft please complete the enclosed ACH authorization form and fax it to [redacted] , attention: [redacted] , we hope this information is helpfulIf you have any questions regarding this letter, you may contact me at [redacted] , Monday through Friday from 7:a.mto 4:p.mET Sincerely,
SunTrust responded to the complainant (non client) by telephone on May 21, and resolved the disputePlease close this case on your records
We responded to [redacted] by letter on September 29, If you have any questions about our response, please contact [redacted] *** Sincerely, [redacted] Vice President and Manager
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below THERE IS NO RESPONSE FROM ANYONE!!! What I have is an attachment that is a copy of a FAX sent to the regional office!! It states they cannot give them a copy of their response to me! I have received no phone call, no email from SunTrust, nor an apology! I DID FINALLY receive the letters WITH my ACCOUNT numbers on them, yet I'm still not able to make a successful deposit or transfer!! TALK ABOUT a HARDbTIME from ***!! Your company wouldn't no a great customer or client if it slapped you in the face and called you ***! Tell the ladies at the bank to get some facial fillers and liposuction so that they can be more pleasant to look at and be able to deal with the customers in front if them! Don't hate me because I take care of myself Regards, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I haven't received any information from Suntrust I have also left voicemails for them and haven't gotten any response My third partyauth form is [redacted] Regards, [redacted] ***
Re: [redacted] Revdex.com Case [redacted] We responded to Mr [redacted] by letter on February 12, If you have any questions about our response, please contact Mr [redacted] Sincerely, [redacted] *** [redacted] *** [redacted] Executive Services
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I received the $credit to my account but that did not resolve the fact that a check was returned on 7-and 7-16, (I was charged two overdraft charges and a maintenance fee of $ If the $was in my account timely like it should have it would have paid part of this incoming checkI had an overdraft protection through my savings but upon inquiring about why the check was not paid and returned the representative advised that ( the branch makes the decision to pay checks ) and they decided to not pay it(Even though they had always paid my checks that overdrew me in the past because I had a direct deposit) NOW, Because of the importance of that check (It was payment for a traffic ticket in the amount of $267) I might incur more charges through BREVARD COUNTYI dont know why Suntrust did this maybe out of retaliation because I reported the incident dealing with the $but regardless it was done and I dont know whats going to happenI am requesting the two overdraft charges to be refunded to me along with the maintenance fee of $alsoI would like to have a letter drafted to Brevard County explaining to them Suntrust error in returning the checkThis will resolve the problem Regards, [redacted]
Dear [redacted] We have received your call and reviewed correspondence from [redacted] forwarded to us from the Revdex.com regarding the claim to the above referenced account We appreciate the opportunity to respondOur records show that a charge was made on June 6,in the amount of $with the merchant, [redacted] [redacted] On July 2014, you disputed the $merchant transaction and Case [redacted] was established on your behalfOn August 13, 2014, we provided you with provisional credit to your Account ending in and attempted to charge back the $from the merchantThe merchant provided us documentation that you agreed to the terms of installation which wasattempted multiple timesThe merchant has offered to store the materials purchased after no agreement was reached regarding the $service fee for installationOn November 12,the provisional credit in the amount of $was reversed against your account [redacted] Is a copy of your August and November statements showing the credit and debit to your accountAlso [redacted] is a copy of the November 5,denial letter for you to reviewBased on our investigation and reviewthere were no errors on the merchant transactionTherefore, we are unable to honor your claim and SunTrust has no formal recourse in this matterWe suggest that you continue your attempt to resolve this dispute with the merchant [redacted] is a copy of the merchant's rebuttal for you to reviewIn your complaint you indicated you were informed the merchant has days to respond from the receipt receiving all completed forms or SunTrust will provide the credit to your accountPlease note the merchant has days to respond then SunTrust has days to further investigate and resolve the caseWe apologize for any confusion due to any incorrect information provided and inconvenience this matter may have causedWe certainly understand the frustration you experienced in contacting SunTrust multiple times for a status and to get this matter resolvedSunTrust strives to provide all of our clients with first-rate service, and we understand that we did not meet your expectationsPlease be assured that your comments about your experiences have been shared with the appropriatemanagement areas for: review [redacted] , we hope this information is helpfulShould you have any questions, please do not hesitate to contact us via your Online Banking Profile, call us at [redacted] ) or visit any SunTrust branchA representative will gladly assist youSincerely, [redacted] ***
Dear [redacted] ***We have received and reviewed your correspondence forwardedto us from the Revdex.com regarding the closing of your above referenced accountWe understandthat we did not meet your expectations in this situation and regret anyinconvenience causedWe appreciate the opportunity to respond.We have requested that [redacted] remove thereporting from their recordsPlease be assured that our comments were shared withthe appropriate managementIn addition, we refunded $in feesYou will receive underseparate cover a check for that amount[redacted] ***, we apologize for the concern this matter may havecausedShould you have any questions, please contact our Demand Deposit AccountRecovery and Retention Department at [redacted] A representative will be gladto assist you.Sincerely, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The bank is keeping the inquiry on my credit report, even though I have clearly state that it is not mine and that there was a fraud alert on my account at the time The inquiry was not mine The bank states that the fraudster used my details to make the inquiry and seems to think that absolves the bank of further responsibility It does not Of course the fraudster used my details - that is how the inquiry shows up on my credit report Keeping the inquiry on my credit report damages my credit rating SunTrust is behaving outrageously Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe information Sun Trust Bank offered was not an actual response to the above mentioned claim but only asking for third party authorization to respond? I am consenting that Sun Trust Bank provide a response to this complaint to the Revdex.com on my behalf to resolve overdraft fees charged to my account for the month of April Regards, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThey have already honored my claim and placed the money I was owed back into my accountI appreciate your help and I'm pleased with the client advocacy team at Suntrust for their speedy response on the matterI do have the contact info for the Revdex.com saved in my records : [redacted] Regards, [redacted]
Dear Ms [redacted] : We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the closure of the above referenced accounts and our reporting of your checking account to Early Warning SystemsWe appreciate the opportunity to respondOur records reftect that your checking account was opened via our website suntrust.com on January 31, On February 2, 2015, we received a $draft from your account at JPMorgan Chase to fund the SunTrust account However, on February 5, the item was returned "refer to maker" and a $deposited item returned fee was assessedThis left an account balance of negative $On February 6, 2015, your savings account had a balance of $The balance was transferred from your savings account to your checking account, and the savings account was closedThls transfer reduced the checking account balance to negative $On February 9, the checking account was closed with an amount owed to SunTrust of $11.50.The decision to close the account was a business decision made by SunTrustWe reviewed your case again and based on the information provided, the closure of your accounts and our reporting of the checking account to Early Warning Systems will remain [redacted] , should you have any questions, please call our Fraud Assistance Center at [redacted] A representative will be glad to help youSincerely, [redacted] *** Assistant Vice President Client Advocacy Tearn
Re: Revdex.com complaint # [redacted] [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records
SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received Please close this case on your records Kathy B [redacted] Officer, Client Advocacy Office SunTrust Bank
Dear [redacted] ***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding overdraft fees charged to the account referenced aboveI appreciate the opportunity to respond.Our records show that, on June 10, 2016, the overdraft fees were caused by an electronic transfer to [redacted] for $that was debited against a balance of $Because you did not bring the account to a positive balance within five business days, the account was assessed an extended overdraft fee on June 16, Based on this information, we have determined that the overdraft fees charged are validHowever, as a courtesy, we refunded the [redacted] to your account on June 30, This is in addition to the [redacted] refunded to your account on April 28, Your statement is enclosed for your review.In order to decrease the chance of this happening again, please visit suntrust.com, where you will find helpful tips on how to manage your account and avoid fees (see facts about banking)You will also find useful information about our overdraft services and how to monitor your account activity when the balance gets too low or becomes overdrawn by setting up email or mobile alerts.Currently, there is no overdraft protection set up for your saving accountYou may want to set up Overdraft Protection, whereby a protector account is linked to your transaction account to cover any potential shortfallsDetailed information about this service is found on our website Instructions for signing up for Overdraft Protection and setting up email or mobile alerts are also found on our website.The account is currently overdrawnBecause of this, we ask that you please make a deposit as soon as possible to bring the account to a positive or zero balanceDoing so may prevent the account from being closed with an owed balance and reported to various consumers reporting agencies[redacted] ***, I hope this information is helpful to youShould you have any additional questions regarding your account, please do not hesitate to contact us via your Online Banking Profile or call us at [redacted] A representative will be glad to assist youThank you for choosing SunTrust for your financial needs.Sincerely,Kathy B***
Re : Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have not received any response from the company