American Summit DBA Summit Realtors

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I will forward you the third party authorization they asked for ASAP Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My account was positive until the one transaction from [redacted] came through and made the account in negativeLike I said, I am fully aware of this and I have no issues making a payment to cover the [redacted] transaction and one overdraft transactionIf Suntrust does not approve my transaction once the account is negative I see no reason why Suntrust kept accepting additional transactions, while the account is severely negative, to cover other payments if the account is on negativeOnce again, these are ill practices that are wrongly done by Suntrust in order to gain financial advantage from their clientsThere is transaction that I will pay and that is [redacted] and one overdraft fee Regards, [redacted]

My husband and I have had Suntrust for a few years now and haven't really had many issues until this year. They have continuously charged us overdraft fees when we were never in the negative to start with (and that was after everything was posted). We have had success sometimes with them refunding THEIR mistakes however today they charged us 5 overdraft fees when we were positive and have stated that "since we gifted you overdrafts fees from your last call, we are not willing to fix this problem." Excuse me? You, SUNTRUST, are charging me over draft fees when I AM NOT IN THE NEGATIVE AT ALL, THEREFORE YOU SHOULD BE REFUNDING ME FOR YOUR MISTAKES!!!!! Because of YOUR mistake Suntrust, I am in the negative almost $400 when I shouldn't be negative at all!!!! I hope you get sued just like BOA and Wells Fargo for the fraud you are committing! I'm done with your thieving company.

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I submitted the authorization weeks ago I attempted to follow up by emailing the Revdex.com to let them know that my family member made good on the unauthorized purchases, but I still wish to pursue the complaint because frankly I am appalled that SunTrust would actually call me a liar and a thief I never received a response Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The reason why I am declining is because I received a call within a week prior and was told that I would receive a call from Kathy B [redacted] with Suntrust by today (May 6th) I have still yet to receive that call from that individual I did attempt to contact her, went to voicemail and left her a voice message Regards, [redacted] ***

Re: BBB complaint # [redacted] SunTrust has responded to our client but cannot share the response with the BBB as no signed third party authorization was received.Please close this case in your records.

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received Please close this case on your records Sherry RF [redacted] Vice President, Client Advocacy Management Office

We responded to Ms [redacted] by letter on April 15, If you have any questions about our response, please contact Ms***·

Re: Revdex.com complaint# [redacted] *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records

Dear [redacted] : We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding overdraft fees assessed to the above referenced accountWe appreciate the opportunity to respond Our records for Account ending in *** show you incurred overdraft fees ($total) and two return item fees ($total) for a total of $in fees due to items presented for payment against insufficient funds for the period of July 22,through August 21,As a coultesy, we waived ten fees ($total)Based on this information and that items were presented for payment against insufficient balances, we have determined that the assessed overdraft fees are valid and will remain Beginning on August 22,this account had an available balance of $We paid an item of $229.69, a check card purchase for [redacted] *** of $and a closing debit of $67,which left your balance a negative $On August 25,we paid a check card purchase to [redacted] of $bringing the balarrce lo a negative $You deposited $33'to the account on August 26, and closed the account You mention that you believe you had a joint account as an overdraft protector account to cover insufficient funds for the Account ending in ***Our records do not reflect a joint account or an overdraft protector account for youDuring a phone call with us on May 28,we explained that you had a Personal Savings Account ending in ***The account originally opened as a custodial Minor By Account (MBA) and w-as incorrectly set it up for overdraft protection as the protector account for the account ending in *** [redacted] cannot be used as an overdraft protector account because the funds are meant for the minor and not the custodial parentThis account was closed on November 13, and the balance of $was given to you in cash during your visit to a branchThe overdraft fees that you wrote to us about were incurred well after we reminded you in May that the account you thought was a protector account (Account ending in ***) was closed Our records show you opened the Account ending in *** on August 18, with a deposit of $2,and set up the Account ending in *** as the overdraft protector account We want to be sure that you are aware of our website suntrust.com, which corrtains helpful information on how to manage your account and avoid fees (see Banking--Personal checking+overdraft services+Facts About Banking)You will also find useful information about our overdraft services and how to monitor your account activity when the balance gets too low or becomes overdrawn by setting up Email or Mobile Alerts It is important that collected funds be in your account before authorizing debit itemsOverdrafts may be prevented by keeping accurate account records, noting all deposits, checks, purchases and electronic transactions and having funds in your account to cover all items presented for paymentFor example, the account balance shown on your ATM receipt, Online Banking Profile and mobile device or balances obtained by utilizing our telephone banking service may not include all outstanding items you issued on the account, such as checks and other pre-authorized debits, [redacted] , we hope the information provided is helpful to youIf we may be of further assistance, please don't hesitate to call [redacted] ( [redacted] ) or visit any SunTrust branch, Our representatives wilt be glad to help youThank you for banking with SunTrust Sincerely, [redacted] Officer

SunTrust has responded to our client but cannot share our response with the Revdex.com as no authorization form was received Please close this case on your records

We responded to [redacted] be letter on May 23, If you have any questions about out response, please contact [redacted] *** Sincerely, [redacted] ***

They have refunded me the $ How can I update the complaint as resolvedThey have refunded me the $ How can I update the complaint as resolved

Dear Ms [redacted] : We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the assessment of overdraft fees on our personal deposit accountsWe appreciate the opportunity to respond In your correspondence, you questioned why you incurred a $overdraft fee for a $purchase that posted to your account on May 8, Our records show on that day, seven items were presented for payment against an overdrawn balanceNo overdraft fees were assessed on the six items under $5.00; however, one $overdraft fee was assessed on the item for $(Goodwill)This fee was assessed in accordance with our Personal Deposit Accounts Fee Schedule (enclosed), which states on page that SunTrust will waive overdraft/returned item fees on transactions that are less than $For this reason, an item in the amount of $or less would not be subject to this fee while an item in the amount of $or more would be subject to the fee of $The fee schedule is provided at account opening and also found on our website suntrust.com (see About Us~Fee Schedules)On May 22, 2015, as a courtesy, we refunded the $overdraft fee that was assessed on May 8, You will see this credit on the enclosed statementWe want to be sure that you are aware that our website also contains helpful information on how to manage your account and avoid fees (see Banking..,.,.Personal Checking ~Account Features~overdraft Services....-.Facts About Banking)You will also find useful information about our overdraft services and how to monitor your account activity when the balance gets too low or becomes overdrawn by setting up Email or Mobile AlertsInstructions for signing up for these services are also found on our website and when using our Online Banking service As a suggestion, you may want to set up Overdraft Protection, whereby a protector account is linked to your transaction account to cover any shortfallsDetailed information, including any fees, about this service is found on our website (see Banking-Personal Checking-+Account Features---+Overdraft Services)We show your account is set up to accept Overdraft Coverage, which may allow you to make an everyday debit card transaction or ATM withdrawal even when your available balance is not sufficient to cover the transaction; however, you may be charged up to $for each overdrawn itemAs a suggestion, you may want to decline Overdraft Coverage on your accountThe account is currently overdrawnBecause of this, we ask that you please make a deposit as soon as possible to bring the account to a positive or zero balanceDoing so may prevent the account from being closed with an owed balance and reported to various consumer reporting agenciesMs [redacted] , we hope this information is helpful to youIf you have any other questions or concerns, please contact us via your Online Banking Profile, call us at 800.SUNTRUST ( [redacted] ) or visit any SunTrust branchA representative will be glad to assist youThank you for banking with SunTrustSincerely, [redacted] Officer Client Advocacy Tea

Wanda H [redacted] SunTrust Mortgage, Inc [redacted] [redacted] *** [redacted] [redacted] October 26, [redacted] *** [redacted] *** [redacted] *** Re: Loan Number: Property Address: [redacted] *** Case Number: [redacted] Revdex.com Case Number: [redacted] Dear Ms*** We have received and reviewed the letter that was forwarded to our office from the Revdex.com regarding the above referenced accountWe appreciate the opportunity to look into the issue raised and to provide a responseCongratulations in paying your loan in fullOur records reflect that on August 18, we received $329,079.93, which satisfied the total amount dueIn accordance with state compliance deadlines, SunTrust Mortgage, Inchas (days) until November 17, 2016, to send the release of the lien to the county courthouseOnce processed, the release will be part of the official land records and available for future real estate transactionsYour letter indicated that you were unable to close on your Equity Loan until the lien has been releasedTo assist you in closing the Equity loan, we have enclosed a copy of the executed release document that may be presented to your closing agent showing that the lien will be releasedIf you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monday through Friday from a.mto p.m., ETSincerely, Wanda H*** Officer Mortgage Escalations Resolution Team Enclosures: Including State and Federal Disclosures STMHB cc: [redacted] ***, Revdex.com SunTrust Bank, Member FDIC© SunTrust Banks, IncSunTrust is a federally registered service mark of SunTrust Banks, Inc

We have responded to [redacted] by letter on August 26, If you have any questions about our response, please contact [redacted] Sincerely, [redacted] Vice President and Manager Executive Services

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received Please close this case on your records Seth *M [redacted] **

We have received and reviewed you correspondence forwarded to us from the Revdex.com regarding overdraft fess assessed to your above referenced accountWe appreciate the opportunity to respond.You stated that, due to a personal event, you were assessed $in overdraft fees between June and July 7, 2015, and you requested a refund of all or part of these feesWe reviewed your account and verified there were no bank errors that occurred when assessing fees to your account Based on this information and that items were presented for payment against insufficient balances, we have determined that the assessed overdraft fess are valid will remain.Your August 28, statement ( [redacted] ***) shows that since the beginning of 2015, we have assessed a total of $1,in overdraft fees and a total of $in returned item feesAs a courtesy, this year we have refunded a total of $in overdraft fees and total overdraft and returned item fee waivers of $Please note that no overdraft fess are assessed for paid items under $for your review, enclosed is our Personal Deposit Accounts Fee Schedule which is provided at account opening and on our website suntrust.comWe understand how frustrating it can be when a personal event impact your account and cause overdraftAs a suggestion, you may want to set up Overdraft Protection, whereby a protector account is linked to your transaction account to cover any shortfallsDetailed information, including any fees, about this service is found on our website suntrsut.comYou may also monitor your account by using our Online Banking service and received Email or Mobile Alerts when the balance gets too low or becomes overdrawnInstructions for signing up for these services are also found on our website and when using our Online Banking service

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Good morning, My complain t has not been resolvedSuntrust Bank keeps insisting they reported accurately that I am late while it is their fault for not advising me that ny auto pay was short and the on line auto pay for an additional $for principal deduction( [redacted] ) did not go throughThere was no correspondence whatsoever from April to end of August and they admitted so and they waived the late feeMy credit should be restored Thank you [redacted]