American Summit DBA Summit Realtors

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe business has performed this action and, as of today's date, I've made my first payment under the plan in which we were able to come to an agreementI consider this complaint resolved and am very happy with the service that I've receivedThe representatives with whom I had the pleasure of speaking were beyond professional and truly restored my faith in Suntrust If there are any other issues, I will get back to you at: [redacted] Thank you so much for your assistance in this matter Regards, [redacted] ***

Dear [redacted] ***:We have received and review your correspondence forwarded to us from the Revdex.com regarding overdraft protection for your checking account referenced aboveI appreciate the opportunity to respond.Our records indicated that, on October 22, 2015, your checking account became overdrawn and six $overdraft fees were assessed ( [redacted] ***)At that time, your credit card account was linked to your checking account for the purpose of overdraft protectionHowever, your credit card account was over the credit limit, resulting in no available funds for overdraft protection.When you called to inquire about the overdrafts and overdraft protections, you learned that your credit card was the protector account for your checking account rather than your saving accountYou advised us that you authorized your savings account to be used for overdraft protection, not your credit card accountYou advised us that you authorized you saving account to be used for overdraft protection, not your credit card accountAfter reviewing your account and based on the information you provide, we refunded the assessed overdraft fees on November 13, In addition, the protector account for your checking account has been updated to your savings account.SunTrust strives to provide exceptional service with each and every client interaction, and I regret that we did not fully deliver on that this timePlease accept my sincere apology for any inconvenience caused you[redacted] ***, your satisfaction is important to us, and we ask that you allow us the opportunity to regain your confidenceIf you have any questions or concerns regarding your account, please do not hesitate to contact us via your Online Banking Profile, call us at [redacted] or visit any SunTrust branchA representative will be glad to assist youThank you for banking with SunTrust

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received Please close this case on your records Sherry RF [redacted] Vice President, Client Advocacy Management Office SunTrust Bank

We responded to Mr [redacted] by letter on May 19, If you have any questions about our response, please contact Mr*** 11px;">Sincerely, [redacted] *** Vice President and Manager Executive Services

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] they use re sequencing of transaction , specially on weekends as means of reaping vast revenues A bank manager told em last week that even though I closed the account (last week) that any transation would automatically reopen teh account I have edited all account to not use suntrust again and after a direct deposit that will happen next week I will make sure the account is closed permanently I did have overdraft unitl only days ago , if the rep looked , which I closed as the overdraft protection gave more fees than letting an overdraft caused Instead of one hit I would get hits A quick gogle search wil show that there are many who have had outrages overdraft fees and that they manipulate transaction sequences to ro their client I have filed with the FTC about thier thievery I wish this comment stay one the record and not eb deleted as satisfied After some automaic deposits occur this month I Regards, [redacted] ***

Dear Ms [redacted] : We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from the client, we are unable to provide you a copy of our response to the client dated March 23, Upon receipt of the signed authorization form, we will gladly share a copy of our response with your officeThank you for contacting SunTrustSincerely, Kewanna C*** Officer Mortgage Escalations Resolution Team

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I do not think providing this info will resolve the issuesuntrust has the info and look and investigate on their end if they choose to acknowledge the problem

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records

We responded to [redacted] by letter on August 11, If you have any questions about our response, please contact [redacted] *** Sincerely, [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I work crazy hours with of overtime so when I have tried to call them back, they are closed I was charged by another company in May, June and JulyThey issued me a credit for May and then issued me a credit for June and JulyThen they send me an email stating that they made a mistake and I am only issued a credit for May and July? I don't think soThey allowed this company to change my card 3xThey sent my new information to a company to allow them to charge me againI deserve to have all $credited to me, not just $ I don't want to fill out the paperwork to have it sent to the Revdex.comThat is my account and does not need to be shared with anyone If they feel the need to close the complaint without a resolution I will find another way to get this handled and corrected Regards, [redacted]

Dear [redacted] We have received and reviewed your correspondence forwarded to us by the Revdex.com regarding fees on the above referenced accountWe appreciate the opportunity to respond Our records reflect that on October 7th your beginning balance was $874.54, five items totaling $were posted to your account that date and then six debit card transactions were presented for payment against unavailable fundsThese six transactions were all authorized prior to October 7, and when they were presented for payment they were paid with each item receiving a $Overdraft FeeOn October 8, 2014, two debit card transactions were also authorized prior to October 7, and two more $Overdraft Fees were assessed Concerning debit card transactions, once a debit transaction is authorized, a hold is place on the client’s account reducing the available balanceFunds on hold for pending debit card transactions cannot be used for other purposes even though the transaction has not posted against the account Generally it can take between two to five business days for debit card transactions to be presented for payment and permanently post to the accountFor this reason, clients must maintain accurate account records nothing all authorized debit transactions, including pending and credits to determine their available balancesDetailed information concerning this matter is including on page and of our Rules and Regulations for Deposit Accounts ( [redacted] ) provided at account opening and on our website [redacted] ( [redacted] ) Our records further indicate that you accepted Overdraft Coverage for your account on August 17, Information regarding Overdraft Coverage and the related fees are explained on the last page of our fee schedule, a copy of which is *** [redacted] you are a valued client and we hope this information is helpful to youAs a courtesy, we refunded the two Overdraft Fees assessed on October 8, 2014, for a total refund of $You will see this refund on the [redacted] snapshot statement of your accountIf you have any additional questions, please call us at [redacted] One of our representatives will be glad to assist youThank you for banking with SunTrust Sincerely, [redacted]

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed client authorization form was received Please close this case on your records

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received Please close this case on your records William *H [redacted] Group Vice President, Client Advocacy Management Office SunTrust Bank

Dear [redacted] We have received and reviewed your correspondence forwarded to us by the CFPB and the Revdex.com regarding your recent loan application, We appreciate the opportunity to respond Our records reflect that you applied for a line of credit for your business on August 6, As part of our review, we asked for additional business and tax information in support of your applicationYour application for the line of credit was declined on August 24,(copy of decline letter enclosed)The reasons for the decline are noted in the letterWhile we understand your frustration with the decision, we must adhere to underwriting guidelines that are industry standardsWith every loan request, SunTrust tries to find a way in which to provide lending to our clientsWhen applications for credit are received, established guidelines are followed in reviewing the application information and determining the approval or decline of creditThese guidelines are designed to provide fair and equal treatment to all applicants It is SunTrust's policy to offer and extend its banking products and services, including credit products, to any qualified applicant in a fair, responsible, equitable, and nondiscriminatory manner, and in compliance with all applicable Fair Banking and Consumer Protection LawsSunTrust is committed to fairly representing its products and services and honestly and transparently disclosing the costs and fees associated with such productsOur gioal is to provide value ts our clients, protect thejr interests, and assist them in selecting the products or services that meet their needsTo that end, we scrutinize our disclosures to ensure that they are clear and understandable; verify that information provided to our clients is complete, clear, and accurate; and listen to our clients' expressed needs We provide comprehensive training to our employees and we perform ongoing monitoring to ensure compliance with Consumer Protection Laws and RegulationsWe take allegations of unfair, deceptive, or abusive acts and practices seriously and do not tolerate these actions from any employee We regret that you were not satisfied with the seruice you received during your visits to our-Elliot Citi Branch and Enchanted Forest Safeway Branch in AugustPlease be assured your cbmmentg concerning this matterwere forwarded to the appropriate management areaOur records indicate that you closed your Primary Business checking Account on August 29, [redacted] , we regret any frustration caused by this matterShould you have any banking questions, please call us at [redacted] ***One of our representatives will be glad to assist you Sincerely, [redacted] Officer

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAs stated on Page of the response I should have received a check for $36.00, "You will receive under separate cover a check for $for the fee that was assessed." and did not get thatI would like to know where this check is For them to date the letter December 11, I did not receive this letter at allBut if they say they sent it then so be it Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The issue was not addressed I did not authorize two payments be withdrawn from my checking account to be applied to my loan and no one at Suntrust could tell me why or how this was done I made every attempt to have the issue resolved but Suntrust was unable to do anything for two days The dealership did call for a payoff of the loan before the issue was resolved I can provide the name and date of the Suntrust representative if needed Suntrust has cost me out of pocket money and I would like reimbursement Had Suntrust not taken it upon itself to take an unauthorized installment from my account this would have never been an issue Regards, [redacted] ***

Re: Revdex.com complaint# [redacted] { [redacted] ) SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records

Re: BBB complaint# [redacted] *** SunTrust has responded to our client but cannot share the response with the BBB as no signed... third party authorization was re~elved. Please close this case on your records.