American Summit DBA Summit Realtors

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received Please close this case on your records Sherry [redacted] F [redacted] Vice President, Client Advocacy Management Office

We responded to [redacted] by letter on September 24, If you have any questions about our response, please contact [redacted] Sincerely, [redacted] Vice President and Manager

Dear Mr. [redacted] : We have received and reviewed your correspondence forwarded to us from the BBB regarding the allocation of monthly... payments to your above referenced account. We appreciate the opportunity to respond . We regret you were not satisfied with the service you received when you contacted us about the extra payments not being applied to principal as you requested. Please be assured your comments concerning this matter were forwarded to the appropriate management area . The information you have provided helps us to know where the emphasis tor future training and process improvement efforts should be placed . Your account has been reviewed, and all payments have been corrected (copy of payment history enclosed). In addition, we have notated your records to apply all extra payments as principal. Mr. [redacted] , we hope the information contained in this letter will alleviate any further concerns. If you have any questions or need further assistance, please contact us via your Online Banking Profile or call us at 800.SUNTRUST (800.786-8787) . A representative will be glad to help you. Sincerely, [redacted] *** Assistant Vice President Client Advocacy Team

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received'Please close this case on your records

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Dear [redacted] ***: We have received your correspondence regarding the above referenced caseHowever, you did not include a signed authorization form from [redacted] Therefore, we are unable to provide you with a copy of our response to [redacted] dated March 20, Upon receipt of the signed authorization form, we will gladly share a copy of our response you’re your office [redacted] if you have any additional questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at [redacted] , Monday through Friday from 8am to 6pmSincerely, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

November 16, [redacted] *** [redacted] *** [redacted] 11px;">Re: Essential Checking Account ending in Revdex.com (Revdex.com) Case [redacted] Dear Mrs***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding our August Checking Offer promotionWe appreciate the opportunity to respondOur records show that the account was opened on line on August 23, (statement copy enclosed)You were enrolled in our [redacted] promotionUnfortunately, only accounts opened at a SunTrust branch are eligible for that promotionWe were also offering an online promotional reward In August ( [redacted] )However, in order to qualify for that reward, a promo code was required at the time of account openingFor these reasons, your account ending in is not eligible for the $rewardBecause you did not qualify for the first reward, the account is also ineligible to receive the second $reward (continuing to maintain at least $in monthly Direct Deposits until December 31, 2016)We have reviewed this matter again, and our position remains the sameYour comments regarding this matter are important to us and were shared with the appropriate managementSunTrust strives to provide exceptional service with each and every client interaction, and we regret that we did not meet your expectations, Mrs***, should you have any new concerns or questions regarding your account, please do not hesitate to contact us via your Online Banking Profile or call us at 800.SUNTRUST (800.786.8787)A representative will be glad to assist youSincerely, Sherry RF*

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] .Dear Revdex.com, Thank You so very much Suntrust Bank has contacted me and this problem has been resolved as of August 8, Thank You, [redacted]

Re: Revdex.com complaint # [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received Please close this case on your records Sherry *F [redacted] Vice President, Client Advocacy Management Office

Dear Ms***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the level of service you received when you notified us that your above referenced check card had been lostWe apologize for the lack of communication that occurred in this situation and regret any inconvenience you experiencedPlease be assured your comments are important to us and were forwarded to the appropriate management areaThe information you provided us helps us to know where the emphasis for future training and process improvement efforts should be placedWe learn how we can improve from clients like you who choose to share their experiencesIf you incurred a fee for having your new check card shipped to your sister's house in Michigan, please send a copy of the receipt to my attention at the address on this letterheadWe will reimburse you for this feeWe show the address we have on file for you is different than the one you provided to the Revdex.comTo update your address, you may access your Online Banking Profile, call 800.SUNTRUST [redacted] or visit any SunTrust officeOur representatives will be glad to help youMs***, we appreciate your loyalty over the past years and ask that you allow us the opportunity to regain your confidenceWhen you have questions or concerns about your accounts, please do not hesitate to contact us_ Sincerely, [redacted] *** Officer Client Advocacy Team Copy to: Revdex.com

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received Please close this case on your records FDiane E [redacted] Assistant Vice President - Client Advocacy Office SunTrust Bank | Take a step toward financial confidenceJoin the movement at onUp.com [redacted] [redacted] *** [redacted]

Re: BBS complaint# [redacted] Sunlrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While I am glad SunTrust got back to me, the issue is they still owe me moneyThere were two opened claims they never resolved and I never asked for any claims to be cancelledOne for $1500+ for Apple Store, and one for ASOS for $Please send me a check for those claimsThank you! Regards, [redacted]

Dear [redacted] ***Thank you for your inquiry concerning your account with SunTrust Bank.According to our research, the transaction(S) in the amount of $1,conducted on 2/24/was complete and validThere were no errors in the transactions(s).Based on this information, we are unable to honor your claim for the transaction(s).Should you have any questions or require additional information, please contact our office at [redacted] .You may wish to review the Rules and Regulations for Deposit Accounts as applicable to regulation Eincluding provisions about your rights to obtain records on which this decision was based

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was contacted, told information would be reviewed and a I would get a call backI still have not received a call back Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Re: Revdex.com complaint# [redacted] *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records

I've been with Suntrust for my commercial banking now for the past six years and have never had a problem until todayI have been on the phone with them for the past hour trying to get them to reverse two $overdraft fees for my bank account going in the negative last weekI have a Suntrust Mastercard credit card to protect me from these mishaps and for some reason (they can't tell me) it didn't work and they refuse to reverse both chargesSo for a small $fee, I'm saying goodbye to Suntrust and hello to [redacted] tomorrow at 9AMExtremely disappointed in my experience with Suntrust and I will share my story often