American Summit Inc. DBA Summit Realtors

We
have responded to ** *** *** by letter on May 1, If you have any questions about our response, please contact ** ***
Sincerely,
***
* ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Re: Revdex.com complaint# *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed
third party authorization was received. Please close this case on your records

Dear ** ***:This letter is regarding the correspondence that was
forwarded to our office from the Revdex.com (Revdex.com) regarding the
above referenced loanWe appreciate the opportunity to look into the issue
raised and to provide a response to you.Our records show that on March
and May 26, 2915, we
researched your concerns and provided the *** response with ***.We also show that your account was reviewed on several
occasions in and in the beginning of for loss mitigation workout options
On each occasion, no decisions was made on the file because we did not receive
a complaint loss mitigation packageSome of the documents that were missing
were the 710/Uniform Borrower Assistance (UBA) from (signed and dated), the
hardship letter, documentation to support income disclosed on the UBA form as
well as documentation to support the hardship disclosed on UBA form.In September 2014, we received a full mitigation packageOn
October 1, 2014, we completed the review of your fileWe were unable to assist
you with a retention option because we were no able to reduce the payment and
adjust the terms of the loan to make it affordable based on investor
requirementsBut, you were approved for a Conditional Short Sale and a conditional
Deed in Lieu*** is a copy of the Evaluation NoticeWhen you did not
accept the liquidation options offered your loan was removed from loss was
removed from loss mitigation on November 18, 2014.We do not show that your account was active for loss
mitigation review in December The loan was reactivated in the beginning of
January 2015, but after reviewing your file the decision on your file remaining
the same.In our letter dated March 13, 2015, we advised you that the
UBA you completed, on page 4, item stated that “charges associated with the
servicing of my loan may be billed in the form of a corporate advance and will
appear on my periodic billing statement this included the cost for a Broker’s
Price Opinion (BPO)”Since you were advised of the fee, you are responsible
for paying the BPO valuation cost totaling $Thus, this fee cannot be
waived.At this time, your monthly payments consist of interest only
monthly payments in the amount of $On October 1, 2015, your payment
will amortize thus you will be making principal and interesting paymentsAs of
this date of this letter, the new payment amount is not availableOnce the new
payment amount has been calculated and the system updated, you will be notified
by mail.Please understand that based on the last review of your
account you are not eligible for a loan modificationSince the account is current,
you may want to seek refinance optionsFor more information about our
refinance options, you may contact our Consumer Direct Department at ***
Monday through Thursday from 8am to 8pm., Friday from 8am to 6pm, or Saturday from
9am to 1pm ETYou can also consider liquidation options previously offered you
in the last Evaluation NoticeIf your income should increase, you may reapply
for a retention option by contacting the Home Preservation Client Representative
(HPCR) *** *** at *** ex *** Monday through Friday from 8am to pm
or Saturday from 9am to 3pmIf ** *** is not available another representative
will be happy to assist you.If you have any questions regarding this letter, you may
contact our Mortgage Escalation Resolution Team at ***, Monday through
Friday from 8am to 6pmSincerely,*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below
They are saying that they need more time really I just want an apology I already recieved my money but was evicted by the time I got my money back
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I believe that the bank did not process the fees fairly and that at least a portion of the fees should be credited as courtesy.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected],
*** ***

Dear ** *** ** ***:
We have received and reviewed your correspondence forwarded
to us from the Revdex.com about information that we are reporting to the credit bureaus
regarding the above referenced accountWe appreciate the opportunity to
respond
Our
records reflect that we are reporting to the bureaus a
closed date of March Upon further review it was determined that ***,
*** and *** are reporting this date as well
** *** *** ***, we trust this information is helpful to
youIf you have any other questions, please call our Credit Bureau Dispute
Department at ***A representative will be glad to help you
Sincerely,
*** ***

SunTrust has
responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received
Please close this case on your records
FDiane E***

Revdex.com:
I have looked this over and there isn't really any resolutionI cannot afford the payment and it looks like they are not willing to consolidateA month forbearance only is granted and them I am done? They are forcing me into default and that is not fairI am getting harassed by the cosignor and they are not willing to budge on releasing that personWhy can I not consolidate the loans that I have with SunTrust bank with SunTrust bank? They are their loans??!?! This is completely unacceptableTo force someone into default is wrongI am making every undue effort to get them paid, but the payment they are asking for is outrageousI am a single mom who is doing everything on my ownI cannot just pull money out of the air.
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

This is the first time that I, as a yr veteran Real Estate Broker, has ever dealt with Suntrust but my client had already been to them because he banks there, and gotten pre-approvedI must say this was THE LONGEST PROCESS I've experienced with an FHA loanWe went U/C on 5/and are finally closing - or were to close - 6/I know a lot of loans have had extended closing times due to new TRID but it was first one oversight after another coming from the Main Headquarters in VAThe loan originator was arrogant, defensive and constantly keeping my client upsetThere is a "BIG BOARD" in my office that says "THOU SHALT NOT" and Suntrust moved to the very top quicklyI must say, the only person who is understanding and seems to be there to find a way rather than all the excuses I've heard is Jason W***, Sales Mgr over the Originator and the branchBE CAREFUL if you want a mortgage Loan - of ANY KINDTHis is NOT the place to stop!!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowMrM*** explain the agreement on the second paragraph, leaving out the part they had to complete to satisfy the agreementPayment was made to SunTrust, but they fail to comply to changing the due date which was their part SunTrust has betrayed me by changing the rules of the agreement, I'm being con by SunTrustIf they're not going to comply with the agreement, it's only fail that they provide the following:
Return the money they got paidPay my lawyer to reopen the bankruptcy case which I paid
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.
"">Please close this case on your records

*** ** *** *** ** *** *** *** *** *** ** *** Verdana">Re: Everyday Checking Account ending in *** Case *** Revdex.com (Revdex.com) Case *** Dear Ms***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding your above referenced caseWe appreciate the opportunity to respond. Our records reflect that on August 4, 2015, Case *** was set up for you Since you participated with the merchant, but for a different amount, this is not considered a fraudulent transaction but a merchant disputeCases of this nature can take up to days to resolveOn September 21, 2015, you were sent a request for additional informationOn October 12, 2015, we had not received the requested information and sent another letter (copy enclosed). We show that on July 31, 2015, a check card purchase from *** *** for $was debited from your accountOn July 31, we received credit from *** *** in the amount of $which was credited to your account on August 3, (statement copy enclosed). On September 25, 2015, the account was closed in overdraft in the amount of $177.27. This amount represents $in charges, $in fees and a $account closed in overdraft feeOn December 9, we credited $and $in fees to the accountThere is no money owed to SunTrust for this account. Ms***, I hope this information is helpful to youShould you have any additional questions regarding your account, please do not hesitate to call us at 800.SUNTRUST {800.786.8787) or visit any SunTrust branchA representative will be glad to assist you . Sincerely, Diane E*** Assistant Vice President Client Advocacy Team

Dear Mr***: We have been notified of your concern that you brought to the Revdex.com's attention regarding your
attempts to opt out of mailingsWe were unaware that you had made attempts to unsubscribe, and have now removed you from our E-comrnunications so you should not be receiving any more emails from our Financial AdvisorWe arc also looking internally to see if there is an issue with the ability to "unsubscribe" and appreciate your bringing this matter to our attention so that it can be addressedThank you again and we apologize for any inconvenience this matter has caused. If you should have any further questions please feel free to contact me. Sincerely,*** ** *** Senior Vice President FA Regional Munuger

Revdex.com:
I have reviewed the offer made by the business in reference to
complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Suntrust took $ from my "totally free checking" and offered me a check for $** Suntrust stated that they have the right to change their policies and that justifies them from removing all of the monies from my account I find their actions unacceptable.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRejection 10/7/2016: Here is correspondence I have regarding this claim. The bank did absolutely nothing. I requested the documents that they used to decision the claim and was told they didn’t use any claims. I offered to file a police report as well and was told that I did not need to file one by Kathy B***. I also filed a detailed rebuttal like they asked. I offered to even supply proof that I was in a doctors office at the time some of the charges were made on my account and they refused to take the documentation. MsB*** did not supply any help as she kept dealing with the Fraud department who denied the original claim and then again my rebuttal. They used no real documentation to deny my claim and had no real foundation to deny my claim. I asked them to supply me with copies of the documents they used to deny my claim and they told me there was none and just sent me copies of the denial letters. They had no reason to deny my claim other than pure spite and denied my claim with no evidence. They had evidence to show that I didn’t do this and would not accept it and will not give me back my money. I have done everything they have asked and then some. I did not participate in this or have anything to do with it and they had evidence showing that I didn’t do this and yet they still denied me. Their response to the Revdex.com saying that they had no signed third party authorization form and asked the Revdex.com to close the case is another way they are trying to blatantly trying to sweep my issue under the rug in an attempt to make it go away because they know they did me wrong and are trying not to be held accountable. I have completed the form and mailed it back and have attached it in this email and have also faxed it, I did not know I needed to sign it and they didn’t tell me either, and are asking the Revdex.com to close the case. Once again more evidence they are trying to sweep this under the rug
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received the card, it didn't even come with enough time to be shipped to my sistersIt was not shipped to my sistersI had to make my sister drive me with her year old and week old in the snow hours to the airport and hours back because I could not rent a car because I did not have my card.
I recently changed my address after I had requested this card, it is now updated with Suntrust, although I did have issues with that tooI changed it with Suntrust the day I movedI even got a letter saying that my address had been updatedBut I was getting declined for all online purchases I tried to make, also getting declined at gas pumps that ask for zip codes because Suntrust apparently didn't really actually update my addressI guess they just sent the letter for fun.
Regards,
*** ***

Revdex.com:Sun Trust contacted my mother, and VERY rudely told her that she signed
the papers willingly, and they did nothing wrong, however, they did close the account without charging her anything Interesting note just last week, well after the account was closed, and she received written conformation of such she received the VERY FIRST monthly statement for that account They were deliberatly not sending out statements in effort to conceal this account from her These people are TOTAL snakes, and will stop at nothing to rip off seniors
Regards,
*** ***