American Summit Inc. DBA Summit Realtors

Revdex.com:
I have reviewed the offer made by the business in reference to...

complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I do not think providing this info will resolve the issue. suntrust has the info and look and investigate on their end if they choose to acknowledge the problem.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

SunTrust has responded to our client but cannot share our response with the Revdex.com as no authorization form was received.
Please close this case on your records.

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. 
Please close this case on your records.

Re: Revdex.com complaint# ·[redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed...

third party authorization was received. Please close this case on your records.

This bank in HARRISBURG, NC has given us the worst mortgage experience ever. Took over 6 months,when it should have been 30 days. Over 8 people involved and the DECEAT IN THE CONTRACT. Adding money to our contract we didn't sign off on, at the end of this mess. WATCH THEM/ READ IT CLOSE/ BRING ALL PAPER WORK WITH YOU. The bank uses a third party and the communications between third party and bank is HORRIBLE. We would have gone somewhere else but we paid for the appraisal and other charges. [redacted] and [redacted], Revdex.com, [redacted] will help you in your banking decisions. I do not recommend SunTrust.

Dear [redacted]
We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding the status of our report to the Early Warning
System (EWS) of your fraud claim for the above referenced account. We appreciate
the opportunity to respond.
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Our records show that the above accounts were only reported
internally and we removed that information on November 14, 2014. It takes 72
hours before EWS is updated. EWS records were updated November 18, 2014. Please
understand that while we are not aware of any, other external negative
reporting could have been made from another financial institution within the
EWS network.
[redacted], re regret that you were not satisfied with the
service you received when you contacted us about the status of this matter. Please
be assured your comments were forwarded to the appropriate management area. If
we may be further assistance, please don’t hesitate to call [redacted]
or visit any SunTrust branch. Our representative will be glad to help you.
Sincerely,
[redacted]

SunTrust has responded to our client but cannot share the response with Revdex.com as no third party authorization form was received.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no...

signed third party authorization was received. Please close this case on your records.

SunTrust has responded to our client [redacted] on September
9, 2014 in response to Revdex.com complaint [redacted]. Below is our response.
9/9/ 14- spoke to the client at [redacted] and immediately
apologized for the  inconvenience he may
have encountered at the...

branch. I informed his that this was sent to senior
management (area manager) and that [redacted] will be coached on telephone etiquette.
[redacted] demanded that [redacted] be moved to another branch. I informed [redacted]
that I cannot discuss disciplinary actions as they are internal so I cannot
guarantee him his suggest will be honored but it has been received and reviewed
by management. [redacted] understood my position but it not happy and will be
closing his accounts.

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed...

thirq party authorization was received. Please close this case on your records.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
the response said they have made contact with me and cannot share with Revdex.com, this is not true only response was an email asking me to phone them which I have not as I want something in writing,  I hereby authorise Suntrust to share the data sent to me with Revdex.com

Thank you for resolving this issue
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

October 5, 2016 [redacted] 
[redacted] 
[redacted] 
[redacted] Re: Loan Number: Property Address: [redacted] Case Number: [redacted] Revdex.com Case Number: [redacted] Dear Mr. and Mrs. [redacted]: This letter is in response to correspondence that was forwarded to our office from the Revdex.com (Revdex.com) regarding the above referenced. Thank you for the opportunity to address your concerns. Enclosed is a copy of the Initial Escrow Account Disclosure Statement dated July 26, 2016 for your review. Please notice your overage check number [redacted] in the amount of $493.56 was attached to the bottom of the first page of the escrow statement. On October 3, 2016, you spoke with a manager in the Client Services Department and advised that you had not received the escrow overage check in the amount of $493.56. At that time, the manager placed a stop payment on the check ([redacted]) and requested the check to be reissued. A replacement check was created on October 4, 2016; check number [redacted] in the amount of $493.56. Renee R[redacted] contacted you and advised that the replacement check was mailed and to allow seven to ten business days for the check to be received. Mr. and Mrs. [redacted], we apologize for the delay in reissuing your escrow overage check. If you have any questions concerning the servicing of your account, you may contact the Client Services Department at 800.634.7928, Monday through Friday from 8 a.m. to 8 p.m. or Saturday from 9 a.m. to 3 p.m., ET. If you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monday through Friday from 8 a.m. to 6 p.m., ET. Sincerely, Wanda H[redacted]
Officer Mortgage Escalations Resolution Team

September 30, 2016 [redacted] 
[redacted] 
[redacted] Re: Essential Checking Account ending in Fraud Claim [redacted] Revdex.com (Revdex.com) Case [redacted]) Cases [redacted] and [redacted]
 Dear Mr. [redacted]: We have received and reviewed your correspondences forwarded to us from the Revdex.com and the [redacted] regarding SunTrust's decision to decline the claim referenced above. Thank you for speaking with me about the claim process. I appreciate the opportunity to respond. We have researched your case again based on the information you provided. Following this review, our decision to decline the case will remain, as explained in the August 5 and September 19, 2016 letters from our Fraud Assistance Center (copies enclosed). As you requested, our Registered Agent in [redacted] is: [redacted] They can be reached at [redacted]. Mr. [redacted], I understand this is not the resolution you were seeking from SunTrust and regret any difficulty this situation may cause. Should you have any questions or new information regarding this case, please call our Fraud Assistance Center at 800.447.8994. A representative will be glad to speak with you. 
Sincerely, Kathy B[redacted]

Dear [redacted]We have received and reviewed your correspondence forwardedto us from the Revdex.com regarding the closing of your above referenced account. We understandthat we did not meet your expectations in this situation and regret anyinconvenience caused. We appreciate the...

opportunity to respond.We have requested that [redacted] remove thereporting from their records. Please be assured that our comments were shared withthe appropriate management. In addition, we refunded  $84.20 in fees. You will receive underseparate cover a check for that amount.[redacted], we apologize for the concern this matter may havecaused. Should you have any questions, please contact our Demand Deposit AccountRecovery and Retention Department at [redacted]. A representative will be gladto assist you.Sincerely,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The reason why I am declining is because I received a call within a week prior and was told that I would receive a call from Kathy B[redacted] with Suntrust by today (May 6th) I have still yet to receive that call from that individual.  I did attempt to contact her, went to voicemail and left her a voice message.
Regards,
[redacted]

My husband and I have had Suntrust for a few years now and haven't really had many issues until this year. They have continuously charged us overdraft fees when we were never in the negative to start with (and that was after everything was posted). We have had success sometimes with them refunding THEIR mistakes however today they charged us 5 overdraft fees when we were positive and have stated that "since we gifted you overdrafts fees from your last call, we are not willing to fix this problem."
Excuse me? You, SUNTRUST, are charging me over draft fees when I AM NOT IN THE NEGATIVE AT ALL, THEREFORE YOU SHOULD BE REFUNDING ME FOR YOUR MISTAKES!!!!! Because of YOUR mistake Suntrust, I am in the negative almost $400 when I shouldn't be negative at all!!!! I hope you get sued just like BOA and Wells Fargo for the fraud you are committing! I'm done with your thieving company.

Re: Revdex.com complaint #[redacted]
SunTrust has responded to our client( [redacted]) but cannot share the response with the Revdex.com as no signed third party authorization was received.
Please close this case in your records.