American Summit Inc. DBA Summit Realtors

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was...

received.
 
Please close this case on your records.
 
Sherry ** F[redacted]
Vice President, Client Advocacy Management Office

The company in question Suntrust has caused me pain and suffering and distress as I have health problems but I wanted to inform you that I contacted [redacted] and they told me that Suntrust had never called them to clarify the money orders authenticity. The money orders were originally uploaded via mobile device but was advised it wouldn't be accepted and then went to suntrust.com and noticed that money orders were not accepted via mobile upload so I just assumed the mobile deposit wouldn't go through so I went to the bank branch and deposited them in person.Thanks,[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was...

received.
 
Please close this case on your records.
 
F. Diane E[redacted]
Assistant Vice President - Client Advocacy Office 
SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com.
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There is submission of a communication error in Suntrust banking that should not be made the customers problem.  If there was an issue with endorsement them there should have been information given to the customer before the check was deposited.  This behavior is unacceptable.  There needs to be a resolution that makes this right.  I am still feeling like Suntrust knows they made a problem for our account and is not willing to correct it.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10605659, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[SunTrust Showed a credit to my account in the amount of $600.00 before the cheque cleared, this is not a courtesy I requested. When I saw the credit to my account I assumed the cheque cleared and wrote cheques totaling $403.00. Once the cheque did not clear they closed my account and sent me the attached asking that I pay 439.18. I did some investigation as noone from their customer service was able to explained what happened. On May 18th, I mailed a cheque with the attached document for the amount of $439.18.
It is not right for SunTrust to demand $567.00, they made the error and need to accept some responsibility. Also once the account is closed I have no access why am I being charged additional this is robbery.
Regards,
[redacted]

SunTrust offers the same products as other banks, but the service supporting them is horrible. We have been trying to get an Access 3 Subordination to a new first mortgage for the past 2 months and the Orlando office has yet to process it. Same goes for a request for credit limit reduction of the Access 3. The delays are due to the poorly trained and unresponsive customer service reps at the Consumer Finance Dept. and Subordination Dept. in Orlando, FL. Be forewarned and do not start any process with SunTrust.

Dear Ms. [redacted]: We received your correspondence regarding the above referenced case. However, you did not include a signed...

authorization farm from Ms. [redacted]. Therefore, we are unable to provide you with a copy of our response to Ms. [redacted] dated May 21, 2015. Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office.

Dear Ms. [redacted]: I have received and reviewed your correspondence forwarded to us by the Revdex.com  11px;">regarding the closure of the above referenced account. I appreciate the opportunity to respond . You indicated that when you contacted us to inquire about the account you were unable to obtain correct information. I regret that you were not given accurate information at the time of the call. Our records reflect that a check that was deposited in the amount of $600 was returned to us unpaid. Because of this the business decision was made to close the account. SunTrust accounts are governed by our Rules and Regulations tor Deposit Accounts, a copy of which is provided to our clients at account opening. Detailed information concerning this matter is included on pages 22 and 23 of our Rules and Regulations for Deposit Accounts (enclosed) and on our website suntrust.com (see About Us-+Fee Schedules-+ Deposit Account Disclosures). Ms. [redacted], I understand how frustrating this matter has been. You will need to contact the maker of the check to collect the amount of the check. Please remit $567.68 to our: Restitution Coordinator, P.O. Box 2600, Mail Code VA-NNS-6491, Norfolk, VA 32501-2600. We wish you the best in your future endeavors. Sincerely,  [redacted] Officer Client Advocacy Team

Re: [redacted] BBS Case [redacted] We responded to Ms. [redacted] by letter on January 29, 2015. If you have any questions about our response, please contact Ms. [redacted].

We have responded to [redacted] by letter on January 2, 2015.If you have any questions about our response, please contact [redacted].Sincerely,[redacted]

We have received and reviewed your correspondence forwarded to us from the Revdex.com and the CFPB regarding
Check [redacted] for $135 that was debited from the above referenced account. I appreciate the opportunity to respond.Our
records reflect that, on June 9, 2016, you authorized Check [redacted] for...

$135
payable to [redacted] (copy [redacted]). The check was debited from your
account on June 10, 2016. You stated that you tried to set up a dispute, but no
one would help you. I understand that you were encouraged to contact our Fraud
Assistance Center at [redacted] option ** to dispute the transaction. Your merchant
dispute claim will be considered a courtesy claim because you authorized the
payment. Once they have completed their research, they will notify you of their
findings in writing.Mr.
[redacted], I understand this is not the resolution you were seeking from SunTrust
and regret any difficulty this situation may cause. Should you have any other
questions about your account, please do not hesitate to contact us via your
Online Banking Profile or call us at [redacted] (800.786.8787). A
representative will be glad to assist you.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Suntrust has not attempted to return my call. I contacted Suntrust regards to the case but I have yet to have a phone call, email, or personnel message sent via online banking. I do not consider this case close, and I am stilling waiting on a resolution from SunTrust. 
Thank you.
Regards,
[redacted]

November 22, 2016 [redacted] 
[redacted] 
[redacted]  11px;">Re: Everyday Checking Account ending in [redacted] Revdex.com (Revdex.com) Case [redacted] Dear Ms. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding an unauthorized transaction on your above referenced account. We appreciate the opportunity to respond. Our records show that you contacted us on October 31, 2016 concerning an unauthorized debit for $238.08 from [redacted]. Fraud Case [redacted] was established at that time. On November 7, 2016, we approved your claim and credited your account $238.08. Also on that day, [redacted] reversed their transaction, and the account was credited an additional $238.08. For this reason, on November 9, 2016, we processed a dispute reversal for $238.08 (letter copies enclosed). We also show that a payment was presented by [redacted] on November 10, 2016 for $200.08. Because there were not sufficient funds in the account to cover the transaction, a $36.00 overdraft item fee was charged to the account. We have determined that this fee is valid. However, as a courtesy, the $36.00 overdraft item fee was refunded on November 15, 2016 (statement copy enclosed). If you have additional questions regarding payments processed by [redacted], we recommend you contact them directly. Ms. [redacted], I hope this information is helpful to you. If we may be of further assistance, please don't hesitate to contact us via your Online Banking Profile or call us at 800.SUNTRUST (800.786.8787). Our representatives will be glad to help you. Thank you for banking with SunTrust. 
Sincerely, Sherry R. F[redacted] Vice President Client Advocacy Management Office

We resolved Mr. [redacted] concerns by speaking with him on the phone on November 14, 2016.  We explained the reason for the overdraft fee but did credit the overdraft fee of $36.00 to the account.  We...

confirmed that his account was closed.  We also apologized for the inconvenience this matter may have caused. 
Should you have any questions, please feel free to let me know.
 
Please close this case on your records.
 
 
Chris L[redacted] – Officer – Client Advocacy Management Office

Revdex.com:
I have reviewed the offer made by the business in reference to complaint...

ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Suntrust has yet to provide a response, only a document in which it  would like us to sign. We agree to have suntrust release their response you the Revdex.com but I will not sign a document from suntrust that says I will hold them harmless. Furthermore suntrust contact me via phone and informed me they would look into the matter and get back to me within 13 days. No response has been issued from them as of yet.
Again, I authorize suntrust to release their response to the Revdex.com.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that...

this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].Dear Revdex.com,
 
Thank You so very much.  Suntrust Bank has contacted me and this problem has been resolved as of August 8, 2014.
 
Thank You,
[redacted]
[redacted]
[redacted]
[redacted]

Dear [redacted]:We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding the status of your above referenced loan. I
appreciate the opportunity to respond.Our records indicate that you requested an extension for
your monthly payment due for June and July....

The agreement was not processed due
to an internal error. Due to this error your account appeared to be late for the
June and July payments. I realize this was a frustrating experience from you
and I am sorry for any confusion caused by this error.In addition, your scheduled payments for the months of
August and September were not made. Because if this, your account was assigned
to our repossession Department.After receipt of your correspondence, I was able to reach
out to our internal department as well as the branch manager at our [redacted]
[redacted] office to determine what resolution could be reached. We were able to
process the two month extension agreement, waive the late charges and the
repossession fees.You were advised that you would need to pay $772.93 in order
to bring your account current and to remove the account from repossession.
Records show a payment was made on September 28, 2015 and your account is now
current. Your next scheduled payment is due on November 9, 2015.[redacted], I apologize that you did not have a positive experience
and hope you will allow us the opportunity to regain your confidence. If you
have any questions or concerns regarding your account, please do not hesitate
to contact us via your Online Banking Profile, call us at [redacted] or visit any
SunTrust branch. A representative will be glad to assist you. Thank you for
banking with SunTrust.Sincerely,[redacted]

SunTrust has responded to our client but cannot share the...

response with the Revdex.com as no signed third party authorization was received.
 
Please close this case on your records.
 
Sherry R. F[redacted]
Vice President, Client Advocacy Management Office
SunTrust Bank
Take a step toward financial confidence.
Join the movement at onUp.com.
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
 
LEGAL DISCLAIMER The information transmitted is intended solely for the individual or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of or taking action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you have received this email in error please contact the sender and delete the material from any computer. By replying to this e-mail, you consent to SunTrust's monitoring activities of all communication that occurs on SunTrust's systems. SunTrust is a federally registered service mark of SunTrust Banks, Inc.

SunTrust has responded to our client with a breakdown of the
overdraft fees and method as to avoid such fees in the future. We waived $252
of the overdraft fees.
Please close this case on your records.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] While the specific incident with SunTrust has been "resolved" and funds returned the underlying problem still exists. [redacted] has a processing issue where an incorrect credit card number with a different expiration date and name srtill processed. I whote to [redacted] and have yet to receive a rely.
 
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