American Summit Inc. DBA Summit Realtors

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Suntrust has not attempted to return my call. I contacted Suntrust regards to the case but I have yet to have a phone call, email, or personnel message sent via online banking. I do not consider this case close, and I am stilling waiting on a resolution from SunTrust. 
Thank you.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Dear Ms. [redacted]: I have received and reviewed your correspondence forwarded to us by the Revdex.com  11px;">regarding the closure of the above referenced account. I appreciate the opportunity to respond . You indicated that when you contacted us to inquire about the account you were unable to obtain correct information. I regret that you were not given accurate information at the time of the call. Our records reflect that a check that was deposited in the amount of $600 was returned to us unpaid. Because of this the business decision was made to close the account. SunTrust accounts are governed by our Rules and Regulations tor Deposit Accounts, a copy of which is provided to our clients at account opening. Detailed information concerning this matter is included on pages 22 and 23 of our Rules and Regulations for Deposit Accounts (enclosed) and on our website suntrust.com (see About Us-+Fee Schedules-+ Deposit Account Disclosures). Ms. [redacted], I understand how frustrating this matter has been. You will need to contact the maker of the check to collect the amount of the check. Please remit $567.68 to our: Restitution Coordinator, P.O. Box 2600, Mail Code VA-NNS-6491, Norfolk, VA 32501-2600. We wish you the best in your future endeavors. Sincerely,  [redacted] Officer Client Advocacy Team

Re: Revdex.com complaint# [redacted]. SunTrust has responded to our cllent but cannot share tho response with the Revdex.com as no signed...

third party authorization was received. Please close this case on your records.

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was...

received.
 
Please close this case on your records.
 
F. Diane E[redacted]
Assistant Vice President - Client Advocacy Office 
SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com.
[redacted]

The company in question Suntrust has caused me pain and suffering and distress as I have health problems but I wanted to inform you that I contacted [redacted] and they told me that Suntrust had never called them to clarify the money orders authenticity. The money orders were originally uploaded via mobile device but was advised it wouldn't be accepted and then went to suntrust.com and noticed that money orders were not accepted via mobile upload so I just assumed the mobile deposit wouldn't go through so I went to the bank branch and deposited them in person.Thanks,[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint...

ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Suntrust has yet to provide a response, only a document in which it  would like us to sign. We agree to have suntrust release their response you the Revdex.com but I will not sign a document from suntrust that says I will hold them harmless. Furthermore suntrust contact me via phone and informed me they would look into the matter and get back to me within 13 days. No response has been issued from them as of yet.
Again, I authorize suntrust to release their response to the Revdex.com.
Regards,
[redacted]

Dear Ms. [redacted]: We received your correspondence regarding the above referenced case. However, you did not include a signed...

authorization farm from Ms. [redacted]. Therefore, we are unable to provide you with a copy of our response to Ms. [redacted] dated May 21, 2015. Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office.

We resolved Mr. [redacted] concerns by speaking with him on the phone on November 14, 2016.  We explained the reason for the overdraft fee but did credit the overdraft fee of $36.00 to the account.  We...

confirmed that his account was closed.  We also apologized for the inconvenience this matter may have caused. 
Should you have any questions, please feel free to let me know.
 
Please close this case on your records.
 
 
Chris L[redacted] – Officer – Client Advocacy Management Office

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that...

this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].Dear Revdex.com,
 
Thank You so very much.  Suntrust Bank has contacted me and this problem has been resolved as of August 8, 2014.
 
Thank You,
[redacted]
[redacted]
[redacted]
[redacted]

November 22, 2016 [redacted] 
[redacted] 
[redacted]  11px;">Re: Everyday Checking Account ending in [redacted] Revdex.com (Revdex.com) Case [redacted] Dear Ms. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding an unauthorized transaction on your above referenced account. We appreciate the opportunity to respond. Our records show that you contacted us on October 31, 2016 concerning an unauthorized debit for $238.08 from [redacted]. Fraud Case [redacted] was established at that time. On November 7, 2016, we approved your claim and credited your account $238.08. Also on that day, [redacted] reversed their transaction, and the account was credited an additional $238.08. For this reason, on November 9, 2016, we processed a dispute reversal for $238.08 (letter copies enclosed). We also show that a payment was presented by [redacted] on November 10, 2016 for $200.08. Because there were not sufficient funds in the account to cover the transaction, a $36.00 overdraft item fee was charged to the account. We have determined that this fee is valid. However, as a courtesy, the $36.00 overdraft item fee was refunded on November 15, 2016 (statement copy enclosed). If you have additional questions regarding payments processed by [redacted], we recommend you contact them directly. Ms. [redacted], I hope this information is helpful to you. If we may be of further assistance, please don't hesitate to contact us via your Online Banking Profile or call us at 800.SUNTRUST (800.786.8787). Our representatives will be glad to help you. Thank you for banking with SunTrust. 
Sincerely, Sherry R. F[redacted] Vice President Client Advocacy Management Office

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was...

received.
 
Please close this case on your records.
 
Sherry ** F[redacted]
Vice President, Client Advocacy Management Office

December 15, 2016 [redacted] 
[redacted] 
[redacted]  font-size: 11px;">Re: Everyday Checking Account ending in Revdex.com serving Central Virginia (Revdex.com) Case [redacted] Dear Mrs. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding pending debit card transactions and an overdraft fee assessed to the above referenced account. We appreciate the opportunity to respond. Once a debit card transaction (ATM withdrawal or purchase) is authorized, a hold is placed on the client’s account reducing the available balance. Funds on hold for pending debit card transactions generally cannot be used for other purposes, even though the transaction has not posted against the account. Typically, it can take between two to five business days for debit card transactions to be presented for payment and permanently post to the account. For this reason, clients must maintain accurate account records noting all authorized transactions, including pending debits and credits, to determine their available balances. Detailed information concerning this matter is included on pages 18 and 19 of our Rules and Regulations for Deposit Accounts (enclosed). The Rules are provided at account opening and also found on suntrust.com (see Menu -> Personal Checking Accounts -> Features and Benefits -> Overview Guides and Disclosures-> Deposit Account Disclosures). Our records show that, on November 23, 2016, your account balance was [redacted]. Three pending items totaling [redacted] reduced your available balance to [redacted]. It was against this available balance that one transaction of [redacted] from [redacted] was presented and paid from your account. Because this item paid against insufficient funds, one [redacted] overdraft fee was assessed to the account (statement enclosed). Based on this information, we have determined that the assessed overdraft fee is valid and will remain. In order to decrease the chances of overdrafts happening again, please visit suntrust.com, where you will find helpful tips on how to manage your account and avoid fees (see Facts About Banking). You will also find useful information about our overdraft services and how to monitor your account activity when the balance gets too low or becomes overdrawn by setting up email or mobile alerts. You may also want to set up Overdraft Protection, whereby a protector account is linked to your transaction account to cover any potential shortfalls. Detailed information about this service is found on our website (see Menu -> Personal Checking Accounts -> Features and Benefits -> Overdraft Services). Instructions for signing up for Overdraft Protection and setting up email or mobile alerts are also found on our website. Mrs. [redacted], although this may not be the answer you expected, I hope the information about avoiding overdraft fees is helpful to you. If you have any questions regarding your account, please do not hesitate to contact us via your Online Banking Profile or call us at 800.SUNTRUST (800.786.8787). A representative will be glad to assist you. Sincerely, Seth *. M[redacted] Officer Client Advocacy Management Office

I've been with Suntrust for my commercial banking now for the past six years and have never had a problem until today. I have been on the phone with them for the past hour trying to get them to reverse two $38 overdraft fees for my bank account going in the negative last week. I have a Suntrust Mastercard credit card to protect me from these mishaps and for some reason (they can't tell me) it didn't work and they refuse to reverse both charges. So for a small $38 fee, I'm saying goodbye to Suntrust and hello to [redacted] tomorrow at 9AM. Extremely disappointed in my experience with Suntrust and I will share my story often.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10605659, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[SunTrust Showed a credit to my account in the amount of $600.00 before the cheque cleared, this is not a courtesy I requested. When I saw the credit to my account I assumed the cheque cleared and wrote cheques totaling $403.00. Once the cheque did not clear they closed my account and sent me the attached asking that I pay 439.18. I did some investigation as noone from their customer service was able to explained what happened. On May 18th, I mailed a cheque with the attached document for the amount of $439.18.
It is not right for SunTrust to demand $567.00, they made the error and need to accept some responsibility. Also once the account is closed I have no access why am I being charged additional this is robbery.
Regards,
[redacted]

SunTrust offers the same products as other banks, but the service supporting them is horrible. We have been trying to get an Access 3 Subordination to a new first mortgage for the past 2 months and the Orlando office has yet to process it. Same goes for a request for credit limit reduction of the Access 3. The delays are due to the poorly trained and unresponsive customer service reps at the Consumer Finance Dept. and Subordination Dept. in Orlando, FL. Be forewarned and do not start any process with SunTrust.

I have been a customer with this bank for 19 plus years and I have never been so upset. I setup my business and I came to Suntrust back in November. The lady at the SunTrust Bank Linda did not know enough about the business account setup to do it correctly or give me the correct information. I asked her if I could transfer funds from my business account to my personal account and if I could view all my accounts in one spot she tells me yes. I go back to see her at the branch in Western Branch and she tells me she never said that so now I'm pretty upset because I could have gone to [redacted] As I am prior military retired. So then I decide to go to the branch on general booth Boulevard and speak with Mr H[redacted] which tells me that you can view it and he sets up the account. However today is December 28th it is been one full month and I still can't view my account. Now as I'm told by that branch mr H[redacted] is on vacation today and he set it up correctly however, the online department never let me know that there was an issue so I've been waiting seven straight days longer before I finally decided to call and ask what was up with my accounts. I was then told to call the online service and answer a few questions for them however by this point I am pulling all of my funds out of the account from my business and from my personal. If this is the type of business you guys have then I don't want any part of it!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] While the specific incident with SunTrust has been "resolved" and funds returned the underlying problem still exists. [redacted] has a processing issue where an incorrect credit card number with a different expiration date and name srtill processed. I whote to [redacted] and have yet to receive a rely.
 
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SunTrust has responded to our client but cannot share the...

response with the Revdex.com as no signed third party authorization was received.
 
Please close this case on your records.
 
Sherry R. F[redacted]
Vice President, Client Advocacy Management Office
SunTrust Bank
Take a step toward financial confidence.
Join the movement at onUp.com.
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
 
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Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't know why [redacted] is even replying back, I was told on 3/13 that Sandy has taken over this complaint. [redacted] contact number is [redacted]. It amazed me that Suntrust is asking me to deposit any money into that account after the lies they have told me. My account wont have been overdrawn if you didn't take the word of another merchant to charge my card.  I didn't authorized [redacted] or [redacted] to change me card to any amount.
 
You would think to keep a customer- they wont put them through the ** they have put me and my family through. I am currently driving a vehicle that doesn't work- since [redacted] never fixed the issue when I took my vehicle to get fixed months ago. My family and I are in the process to be homeless due to this.  I don't understand how Suntrust can stand as a company.
 
Like I told [redacted] its not even about the [redacted] charge its about the bad communication and poor training of people that work for suntrust. You would think after all the ** I been through they would atleast credit my account something just to show they are noticing there employee mistakes.
 
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]