American Summit Inc. DBA Summit Realtors

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was...

received.
 
Please close this case on your records.
 
Kathy B[redacted]
Officer, Client Advocacy Office
SunTrust Bank

Dear Ms. [redacted]: We received your correspondence regarding the above referenced case. Because you did not include a signed authorization from from the client, we are unable to provide you a copy of our response to the client dated February 25, 2015. Upon receipt of...

the signed authorization form, we will gladly share a copy of our response with your office. Thank you for contacting SunTrust. Sincerely, [redacted] Officer Mortgage Escalations Resolution Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I received the response to my complaint.  Problem is the answer is incorrect and unacceptable.  The response from Suntrust states the Taxpayer ID was assigned to the business.  The name assigned on the Taxpayer ID is not the owner.  The IRS only issues Taxpayer ID's to a person or a Corporation. Since the [redacted] is not a corporation it can not be the owner of the Taxpayer ID.  As the letter supplied to Suntrust shows the owner of the Taxpayer ID is me.  The Taxpayer ID is under my Social Security Number and mine alone.  In addition Suntrust removed my name from the account preventing me the owner of the Taxpayer ID from being able to close the account.

SunTrust has responded to our client but cannot share the response with Revdex.com as no signed third party authorization form was received. 
 Please close this case on your records.

Dear Ms. Damelio: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding SunTrust's decision to decline...

the claim referenced above. I appreciate the opportunity to respond. Our records show that you contacted our Fraud Assistance Center on February 6, 2016 to report an issue with an ATM machine in which you only received $360 from a $400 withdrawal. Claim [redacted] was established, and you received provisional credit of $40.00 on February 8, 2016 (copy enclosed). However, the claim was denied and the $40.00 credit was reversed as indicated in the enclosed letter dated February 17, 2016. You completed a rebuttal form on February 19, 2016 (copy enclosed), and your claim was reviewed a second time. Our previous decision was reversed, and your claim was approved, as stated in the enclosed March 7, 2016 letter from our Fraud Assistance Center. Your account was credited $40.00 on March 4, 2016 (statements enclosed). Ms. [redacted], should you have any additional questions or concerns regarding your claim, please contact our Fraud Assistance Center at 800.449.8774. A representative will be glad to assist you. Thank you for banking with SunTrust. Sincerely, Kathy B[redacted]

Re: Revdex.com complaint #[redacted]
SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.
Please close this case in your records.

This bank has to be one of the Worst Bank in America! the customer service is horrible every time you call to get help they say you have to go into Branch and when you get to the branch and speak with some one they pull your account up and hand you a phone. after everything is said and done I will never bank with Suntrust again

I filed a complaint with the Revdex.com the first of August (ID # [redacted]) and received a message its closed. I...

received a call from the Suntrust Bank in August from an Advocate who said he'll be dealing with me. From that date, he never called me back to resolve the problem. My complaint involves the incorrect charges received from Suntrust from a deposit of 7,500.00. I explained to the Advocate I did not want to deal with their employee, Mark Moran as he is the one who lied to me therefore I request someone at a higher level or comparable level resolving my issue. Mark Moran is trying to charge me extra fees of an attorney and real estate as I was not told any of these fees would be charged to me. There are only two fees I'm to pay for, appraisal and a Phase 1 gas test.

SunTrust has responded to our client but cannot share our response with Revdex.com as we have received no signed third party authorization was received.
Please close this case on your records.

Dear [redacted] and [redacted]:This letter is regarding to the correspondence that was
forwarded to our office from the Revdex.com (Revdex.com) regarding the
above referenced loan. We appreciate the opportunity to look into the issues raised
and to provide a response to you.Our records...

reflect the primary borrower ([redacted]) on the
loan did not file bankruptcy; instead, the co-borrower ([redacted]) filed Chapter
7 Bankruptcy. Please understand that when anyone on the loan or deed files
bankruptcy, the loan is set up on our Bankruptcy Department for monitoring. The
chapter 7 bankruptcy case was closed in the bankruptcy court on April 10, 2013
and the account was removed from the Bankruptcy Department on April 16, 2013.On October 1, 2013, the servicing rights of the account were
transferred to [redacted]. When the loan was transferred to the new servicer the
account was not active in bankruptcy. If you should have any questions concerning
your account after October 1, 2013, please call [redacted] at [redacted] Monday
through Friday from 5pm to 8pm Pacific time.ON September 8, 2015, we submitted an update to the four
credit major credit reporting agencies to reflect the loan was current at the
time of the service transfer on October 1, 2013. We also send an update to the credit
reporting agencies to remove any bankruptcy reporting for [redacted] that was
submitted by SunTrust Mortgage, Inc. An update was also submitted to report
[redacted] as Chapter 7 Bankruptcy reaffirmed. If you have any questions regarding this letter, you may
contact our Mortgage Escalations Resolutions team at [redacted] Monday through
Friday from 8am to 6pmET.Sincerely,[redacted]

Dear [redacted],Please accept this letter on behalf of SunTrust Merchants
Services (“STMS”), in response to [redacted], complaint to the RevDex.com, dated August 26, 2015.Following our investigation into this matter, seemingly the
basis of your complaint concerning equipment...

and service fees assessed against
[redacted] STMS account.A review of your account determined that the equipment that
was purchased was not compatible with your cellular device. On July 15, 2015 a
credit got $34.80 was processed to your account. This refund was for shipping
and handling charges billed to April and 3 months of your monthly processing
fees. An additional refund in the amount of $43.50 has been processed and will
be posted to the checking account in file in the next 3-5 business days. This refund
it for the additional shipping charges and taxes assessed when replacements
were sent.To confirm, [redacted] does not wish to continue this
business relationship and the account was closed on June 26, 2015.I trust the foregoing adequately resolves your complaint. As
such we will close out file on this matter. If you should require additional clarification,
and or have questions regarding the above, please contact SunTrust Merchant
Services Customer service at [redacted].Best Regards,[redacted]

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client [redacted] on January 9, 2015 in response to Revdex.com complaint [redacted]. On January 9,2015 SunTrust called our client [redacted] and spoke to [redacted] and informed the client...

have ordered the check copies and will mail them once we receive them on or after 1/21/15. Provided the client an update on the fraud claim and we are waiting for [redacted] to respond to Hold Harmless Agreement. Provided the client with my contact information if he has any questions. Please close this case on your records.

Re: Select Checking Account ending in [redacted] Revdex.com (Revdex.com) Case 11079125 Dear Mr. [redacted]: We have received and...

reviewed your correspondence forwarded to us from the Revdex.com regarding the reward for Sun Trust's 2015 Checking Offer. I appreciate the opportunity to respond. SunTrust strives to provide exceptional service with each and every client interaction and we understand that we did not meet these expectations in this situation. For that we apologize. The information you provided helps us to know where emphasis for future training and process improvement efforts should be placed. We learn how and where we can improve from clients like you, taking the time to share your experiences. Our records reflect that your above referenced account was enrolled for the offer on August 22, 2015. I understand you were advised because the offer was limited to one per household; you did not receive the reward . I had your concerns reviewed again and was informed that as disclosed in the Terms and Conditions (copy enclosed}, the offer is limited to one per household. Therefore, because the reward was paid to Ms. [redacted], you will not receive the reward. Mr. [redacted], although this may not be the answer you expected, I hope that the information provided is helpful to you. Should yo_u have any additional questions or concerns regarding your account, please do not hesitate to contact us via your Online Banking Profile, call us at 800.SUNTRUST (800.786.8787) or visit any SunTrust branch. A representative will be glad to assist you. Sincerely, Diane E[redacted] Assistant Vice President Client Advocacy Office

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. They have already honored my claim and placed the money I was owed back into my account. I appreciate your help and I'm pleased with the client advocacy team at Suntrust for their speedy response on the matter. I do have the contact info for the Revdex.com saved in my records : [redacted].
Regards,
[redacted]

Dear [redacted]:
We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding our credit reporting of your above referenced account. We appreciate the opportunity to respond.
Our records reflect the account was updated on March 6, 2014 to request that all...

delinquencies be removed. In our letter to you dated march 4, 2014 ([redacted]) we stated it may take between 30 to 60 days for the credit bureaus to which we report to update your records.
[redacted], we hope the information contained in this letter will alleviate any further concerns. If you have any questions or need further assistance, please contact our Credit Bureau Dispute Department at [redacted]. A representative will be glad to help you.
Sincerely,
[redacted]
[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.
Please close this case on your records.

Dear [redacted]:
We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the fees assessed to the above referenced account. We appreciate the opportunity to respond.
As a courtesy, on June 26, 2014 we waived the outstanding late fee of $25.29 and...

reversed the late fee payment of $7.98 for a total of $33.27 and applied it to the principal balance of the above referenced Account ending in[redacted].
We have adjusted the timing of your mailed statement from 15 days to 20 days so it will arrive further in advance of the due date.
[redacted], we do offer auto-draft for your account but it can only be for the scheduled payment of $665.51. Any additional principal payments would have to be mailed directly to SunTrust. If you would like to enroll in auto-draft please complete the enclosed ACH authorization form and fax it to [redacted], attention: [redacted], we hope this information is helpful. If you have any questions regarding this letter, you may contact me at [redacted], Monday through Friday from 7:30 a.m. to 4:30 p.m. ET.
Sincerely,

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear [redacted],
I have received the response from SunTrust Bank. The Response from the SunTrust personnel was nothen less than Suntrust employees attempting to cover up illegible activities arising from the activities that I have fued this complaint. The Suntrust respondent side stepped every issue lodged against the bank to the extent of perjuring Himself. To categorize the issues: One -The tenns and conditions of the account in question where verbaly conveyed to me by the Customer Service Representative present at the time the account was opened. The piles of paperwork tendered by The Suntrust respondent where never entered in to the verbal
convenience of the tens of the account.
Such excessive amounts of legal jargon are for Attorneys and not Customers opening a Direct Deposit social Security Account. Additionally, no person would ever
agree to pay a fee of $ 72.00 dollars for a ten day loan of $ five Dollar's or more. Two -The issue that Suntrust Representatives offered a dual debit/credit card as offered to provide overdraft protection has never been addressed. This protection was for the purposes of preventing any overdraft whatsoever.
Issue number three: The accounts are routinely manipulated to generate the maxim number of overdrafts. It is the admitant design of SunTrust checking accounts to take a posted transaction out of post and then reapply the same transaction at a date in the future that will cause maximum overdrafts. The SunTrust Respondent has denied this accusation and asked for proof. I have enclosed the email correspondence between myself and suntrust representatives whereby said Rep. Has stated that the process is to pay the largest posts first. The bank is not paying and posting items as they are presented and dated but on the contrary, are decisively causing maximum number of overdrafts for the purposes of methodically stealing from the most in need by posting and withdrawing and then re-posting again the same item at a time when it is to the greatest advantage of the banks bottom line.. [redacted]
It is my intention to post this complaint everywhere that it will do the most good. So it is my request that this complaint be entered as unresolved and criminal issues are entering into the options at this point. I would like to thank the Revdex.com for giving me the opportunity to air this complaint as this is not by any means the first time that I have read about this complaint stemming from a SunTrust account. My own Mother-in-law had a very similar problem with SunTrust and it greatly added stress to Her life at the end. She is now deceased, have endless copy's of the end of the year statements that show how much that they have stolen from my checking account since 2011. To date that amount exceeds $3,600 dollars. So by that amount you can get an idea of what levels SunTrust Bank will go to line there pockets with stolen money. Thank You B.B.B, [redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]