American Summit Inc. DBA Summit Realtors

We resolved this case by phone.  I spoke to the client and refunded $200.00 in overdraft fees.
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Please close this case on your records.
 
 
Sherry R. F[redacted]
Vice President, Client Advocacy Management Office
SunTrust Bank
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Dear [redacted]:
We have received your correspondence regarding the above referenced case. However, you did not include a signed authorization form from [redacted]. Therefore, we are unable to provide you with a copy of our response to [redacted] dated March 20, 2014. Upon receipt of the signed...

authorization form, we will gladly share a copy of our response you’re your office.
[redacted] if you have any additional questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at [redacted], Monday through Friday from 8am to 6pm.
Sincerely,
[redacted]

Dear [redacted]:
We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding our prior wire transfer and your request that we transfer $[redacted] to you. We appreciate the opportunity to respond, We regret that we incorrectly addressed your mother...

in our previous letter.
[redacted] of [redacted]. asked that we wire funds from your mother's estate to you, As stated in our letter to you dated March 28,2014 the funds were wired to you converted to Euros as you requested. We have no record of written instructions from you asking that we send the wire at a certain rate. As you are well aware, rates are subject to change daily.
[redacted], we stand by the $[redacted] that was offered to you. Please know that the offer was not an admission of an error, but a courtesy. If you have any other questions, please call [redacted] at [redacted]. she will be happy to assist you.
Sincerely,
[redacted]

Dear [redacted]:
We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding the status of your above referenced account. We
appreciate the opportunity to respond.
As you stated in your correspondence, you moved out of state
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for an extended period of time. Our records do not reflect you contacting us to
request an update to your address or telephone number. As we did not have
updated information, all statements and correspondence were sent to the address
of record:[redacted], [redacted], [redacted]. We have no record
that the mail was returned as undeliverable. Attempts to reach you by telephone
at [redacted] were unsuccessful. In additional, we have no record of you
contacting our Demand Deposit Account Recovery and Retention Department to make
payments arrangements regarding the negative balance.
A review of your statements for the period of November 19,
2010 through February 14, 2011 reflects that the transactions that were
presented for payment and returned, for which your account was assessed a
$36.00 returned item fee for each item, were recurring transactions. The transactions
were from [redacted], [redacted], [redacted], [redacted], [redacted], [redacted] and
[redacted]. Since you do not place stop payment orders or cancel the transactions
with the merchants, they continued to submit the items for payment. If you are
disputing any of the transactions, we encourage you to contact our Fraud Rick
Management Department at [redacted] to establish a fraud case.
On February 3, 2011, due to a negative balance for an
extended period of time, the account was closed with an amount owned to SunTrust
of $1,054.59, which represents $88.59 for purchases, $966.00 in fees and a
$30.00 administrative fee. As a onetime courtesy, we refunded the $30.00
administrative fee.
Your account is currently with CCS Co. We encourage you to
contact them at [redacted] to discuss payment or settlement options.
We show the address we have on file for is different than
the one you provided to the Revdex.com. To update your address, you may call
[redacted] ([redacted]) or visit any SunTrust office. Our representatives will
be glad to help you.
Sincerely,
[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was...

received.
 
Please close this case on your records.
 
Sherry *. F[redacted]
Vice President, Client Advocacy Management Office

Revdex.com:
I have reviewed the offer...

made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
ps dont  tell me refund 141.00 closed ACCT
Regards,
[redacted]

We have responded to [redacted] by letter on May 6, 2014.
If you have any questions about our response, please contact [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the offer...

made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Re: Revdex.com complaint #[redacted]
SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. 
Please close this case on your records.

Re: Revdex.com complaint #[redacted]
SunTrust has responded to our client but cannot share the
response with the Revdex.com as no signed third party authorization was received.

Please see attached.

We responded to [redacted] by letter on September 19, 2014. If you have any questions about our response, please contact [redacted].
Sincerely,
[redacted]
President and Manager

Re: Revdex.com complaint [redacted]
We have responded to [redacted] by telephone and all issues were resolved:
As he requested, we reset his minimum monthly payment amount to $66.00.Late fees were refunded.We reset and activated his Online Banking Profile.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
the way you count it is just a total, but when my cash flow is tight, it's all about timing. $421 - [redacted], $35.42 - [redacted], $32.00 - [redacted], $19.15 - [redacted] and $7.99 - [redacted] these four transactions were shown as clear on my end on July 25th. but it wasn't cleared until the midnight of the 25th. That mislead me that these trasactions are cleared.
AND if I have $1,003.06 available balance for eight transactions total as $1,361.34, why would you charge me overdraft fee on six out of eight? the worst situation would be one check (the $400 one) cannot be covered. there would only be one overdraft fee. Instead, the way Suntrust manage transactions make your customers pay more fees. I don't want a courtesy refund for $38. I want my rightful refund for $190. Thanks
Regards,
[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was...

received.
 
Please close this case on your records.
 
William * H[redacted], Group Vice President, Client Advocacy Management Office
SunTrust Bank

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party authorization was received. 
Please close this case on your records.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Re: Revdex.com complaint [redacted] SunTrust has responded to our client by telephone but cannot share the response with the Revdex.com as no signed...

third party authorization was received. Please close this case on your records.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see attached letter.
Regards,
[redacted]