American Summit IncDBA Summit Realtors

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Item in questioned is Oct11th inquiry on my credit reportI did NOT authorize Suntrust to check my creditI will NOT allow Suntrust to access my credit report againRemove the inquiry

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] As I mentioned earlier, the whole point of the account is wrong info put in my account so that I forfeit the regulationsFor instance, if I am US citizen, then you declare I am a british so that I could not get the offer, don't you find it hilarious? Now though the fact is by internal resolution center, I got promo back, but for my wrong info under my account, withhold my tax in error and not be able to return mePutting so much difficulties on me, I feel shameful with SunTrust ServiceI feel bad and frustrated about Suntrust Survey & SolutionHopefully Suntrust has some sincere to make a composentationI feel so disappointed on this huge financial institution Regards, [redacted] ***

Dear [redacted] and [redacted] :This letter is regarding to the correspondence that was forwarded to our office from the Revdex.com (Revdex.com) regarding the above referenced loanWe appreciate the opportunity to look into the issues raised and to provide a response to you.Our records reflect the primary borrower ( [redacted] ***) on the loan did not file bankruptcy; instead, the co-borrower ( [redacted] ***) filed Chapter BankruptcyPlease understand that when anyone on the loan or deed files bankruptcy, the loan is set up on our Bankruptcy Department for monitoringThe chapter bankruptcy case was closed in the bankruptcy court on April 10, and the account was removed from the Bankruptcy Department on April 16, 2013.On October 1, 2013, the servicing rights of the account were transferred to [redacted] ***When the loan was transferred to the new servicer the account was not active in bankruptcyIf you should have any questions concerning your account after October 1, 2013, please call [redacted] at [redacted] Monday through Friday from 5pm to 8pm Pacific time.ON September 8, 2015, we submitted an update to the four credit major credit reporting agencies to reflect the loan was current at the time of the service transfer on October 1, We also send an update to the credit reporting agencies to remove any bankruptcy reporting for [redacted] that was submitted by SunTrust Mortgage, IncAn update was also submitted to report [redacted] as Chapter Bankruptcy reaffirmedIf you have any questions regarding this letter, you may contact our Mortgage Escalations Resolutions team at [redacted] Monday through Friday from 8am to 6pmET.Sincerely, [redacted] ***

We have received and reviewed your correspondence forwarded to us from the Revdex.comregarding our decision to close your above referenced accountI appreciate theopportunity to respond.According to our Rules and Regulations For Deposit Accounts, which is provided ataccount opening and is available on our website suntrust.com (see About Us--+FeeSchedules--+Deposit Account Disclosures), "the Bank may close your Account at any timeand for any reason or for no reason without advance notice." [redacted] are pages andof our Rules for your review.Your account was placed in a "no debit" status and in the process of being closed afteryou deposited a check for $9,that was credited to the account on July 7, 2015.1understand that, after you discussed your account with Ms [redacted] manager of the [redacted] , she was able to assist you with keeping the accountopened.When you spoke with Ms [redacted] on July 16, 2015, she confirmed your accountwas activeIn addition, she was able to reset your online banking and verified that yourdebit card was working.Mr***, we are pleased that we were able to assist youIf you have any questions, donot hesitate to contact us via your Online Banking Profile, call 800.SUNTRUST [redacted] or visit any SunTrust branchOur representatives will be glad to help you.Thank you for banking with SunTrust

Dear Ms [redacted] :We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding SunTrust’s decision to decline the claim referenced aboveI appreciate the opportunity to respond.We have researched your case again based on the information you provided Following this review, our decision to decline the case will remain, as explained in the letter from our Fraud Assistance Center (copy enclosed)However, our records reflect that, on July 26, 2016, a transaction from [redacted] for [redacted] was credited to your account ( [redacted] ).Ms [redacted] , should you have any other questions regarding this case, please call our Fraud Assistance Center at [redacted] A representative will be glad to speak with you

SunTrust has responded to our client [redacted] on September 9, in response to Revdex.com complaint [redacted] Below is our response 9/9/ 14- spoke to the client at [redacted] and immediately apologized for the inconvenience he may have encountered at the branchI informed his that this was sent to senior management (area manager) and that [redacted] will be coached on telephone etiquette [redacted] demanded that [redacted] be moved to another branchI informed [redacted] that I cannot discuss disciplinary actions as they are internal so I cannot guarantee him his suggest will be honored but it has been received and reviewed by management [redacted] understood my position but it not happy and will be closing his accounts

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe representative is incorrect, my promotion that I signed up for had nothing to do with the [redacted] I Have know idea about this informationThis was not what I signed up forRepresentative has given informationShe hasn't even given the correct information for what I signed up forSun trust needs to honor the promotion Regards, [redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received 11px;">Please close this case on your records

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.SunTrust bank has failed again! They did not contact me in a timely manner they did not contact me at all! they sent a reply to Revdex.com, stating they could not share the details of my case and that was a lieIn regards to my case, they never did contact me back or attempt to resolve my issueI contacted Diane Evans the person who was assigned to my case and attempted to reach her direct and was unable to elicit a response from her at this timeI am very frustrated and unhappy with their attempt to resolve this issueThis needs to be resolved or I will find a lawyer to handle my case Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedThis business had my information since they mailed me a solicitation, yet refuse to tell me if they have removed me from their contact info, so thanks for that, and I will never do business with this company Regards, [redacted]

Revdex.com: There was NO response from Suntrust in reference to complaint ID [redacted] In addition, the account was closed on 11/16/16, and I was informed that I should be receiving the check of the remaining fund within business days from the account was closedI have not received the check yet Regards, [redacted] ***

Dear [redacted] ***:We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding a payment made with a posted check from your above referenced accountI appreciate the opportunity to respond.Our record shows that, on October 19, Check [redacted] for $was presented and paid form your accountYou stated the check was postdated October 20, and you would not have the funds to pay the check until the dateIn accordance with our Rules and Regulations for Deposit Accounts, provided at account opening on our website suntrust.com posted items are treated as demand items and payments at presentmentYou request a refund of all the overdraft fees assessed due to the payment of the postdated checkWe have refunded three of the five $ overdraft fees, totaling $108, as a one-time courtesyThe other two fees will remain [redacted] is your October 23, statement reflecting these credits[redacted] ***, I hope the information provided is helpful to youIf we may be of further assistance, please do not hesitate to contact us via your Online Banking Profile or call us at [redacted] Our representatives will be glad to help youThank you for banking with SunTrust.Sincerely, [redacted] ***

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received Please close this case on your records Kathy B [redacted] Officer, Client Advocacy Office SunTrust Bank Take a step toward financial confidenceJoin the movement at onUp.com [redacted] [redacted] [redacted] ** [redacted] LEGAL DISCLAIMER The information transmitted is intended solely for the individual or entity to which it is addressed and may contain confidential and/or privileged materialAny review, retransmission, dissemination or other use of or taking action in reliance upon this information by persons or entities other than the intended recipient is prohibitedIf you have received this email in error please contact the sender and delete the material from any computerBy replying to this e-mail, you consent to SunTrust's monitoring activities of all communication that occurs on SunTrust's systemsSunTrust is a federally registered service mark of SunTrust Banks, Inc

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] **

Dear [redacted] : We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding our denial of your above referenced casesWe appreciate the opportunity to respond Our records show we set up Case [redacted] on July and Case [redacted] on July 12, when you contacted us to dispute the charges from [redacted] ($602.56) We reviewed your case again and based on the information you provided, your case was declined, as explained in the July 24, letter from our Fraud Assistance Center (copy enclosed) According to the merchant, [redacted] ***, the purchase_was authorized by the joint account holder, [redacted] , on January 24,for travel from Tampa, Florida to England on February 1, During an audit by the merchant in July, it was noticed that they had not submitted the item for paymentUpon receipt of the transaction from the merchant, on July 7,we debited your account $ On September 5, due to a negative balance for an extended period, the account was closed with an amount owed of $The total amount due is $which includes a $fee assessed to accounts closed in overdraft Regarding your concern about credit inquiries, our records do not reflect any information about LTD Financial Services, and thus you may want to contact that company directly [redacted] , we hope the information contained in this letter will alleviate any further concernsIf you have any questions or need further assistance about the case, please contact our Fraud Assistance Center at [redacted] For questions about the closed account, please contact our Demand Deposit Account Recovery and Retention Department at [redacted] Representatives will be glad to help you Sincerely, [redacted] Assistant Vice President

We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding SunTrust’s decision to decline the claim referenced aboveI appreciate the opportunity to respond.We have researched your case again based on the information you providedFollowing this review, our decision to decline the case will remain, as explained in the May 31, 2016, letter from our Fraud Assistance Center (copy [redacted] )The rebuttal was also received and reviewed and as no additional information was provided, the case remains denied as stated in the August 18, letter sent to you (copy [redacted] )In reference to funds that were transferred from the checking account to the savings account, this was done to cover the negative balance of $(see statements [redacted] )The ability to collect these funds is in accordance with our Rules and Regulations For Deposit Accounts [redacted] are pages and of our Rules for your reviewOur Rules are provided at account opening and on suntrust.com (see Menu?Personal Checking Accounts?Features and Benefits?Overview Guides and Disclosures?Deposit Account Disclosures).In addition, on August 23, 2016, [redacted] overdraft and [redacted] extended overdraft fees were refunded as a courtesy to your account ending in (see statement [redacted] ) SunTrust acts in accordance with all State and Federal laws and regulations and denies the allegations of wrong doing.Ms [redacted] I understand this is not the resolution you were seeking from SunTrust and regret any difficulty this situation may causeShould you have any questions or new information regarding this case, please call our Fraud Assistance Center at [redacted] A representative will be glad to speak with you

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Suntrust did not try to resolve this issue in any way At the time they sent the response to you, (1/26/16), they had not even contacted me yet I did however, receive a letter from them a few days later that basically states they are not and have no intention to resolve this issue It remains unresolved Regards, [redacted] ***

Re: Revdex.com complaint# [redacted] *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do see it is legal for you to charge nsf fees on pending chargesMy argument is thisI do an online order with [redacted] each month that takes days to arriveThey never charge until I receive the orderI place it so that my automatic deposit goes in before the charge clearsI did it last month and was not chargedI was charged this month which resulted in the other chargesI won't do it again but this charge did not clear until after my deposit so it didn't cost you a thing and yet you still charge me for itAlso yes you did refund a charge and then turned around and took it away again siting pending investigation or some crapSo you have refunded nothing [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The amounts that were charged and the duel balance system that the bank operates, one online and one behind the scenes, seems to be designed to generate overdraft fees to benefit the bank The fees charged are $each, even one when the account was overdrawn for seven days The only resolution to my complaint to the Revdex.com is that all of the overdrafts be refunded to me I cleared up the overdrawnbalance condition as soon I was able The bank has mistreated me as a customer and instead of protecting my deposited funds stole them from me using a cycle of overdraft charges Information provided by the customer service people, documented by the online messages between us, led me to believe I needed to pay the initial returned check It was that ATM withdrawal that set the stage for the continuous overdraft charges Obviously, since the bank is more interested in earning overdraft fees than it is in providing quality banking services, soon many more of their customers will endure a similar treatment as I have I surely will share my experiences with Sunbank with many others Today, the economy is extremely poor, one exception is the earnings of big banks like Suntrust Even with those earnings and the bailouts received from the people, they lust for fee income from those who can least afford to be taken advantage of I live on retirement and the money this bank took from me is significant to my budget and survival I'm disappointed in the offer; and if this is a norm for Suntrust then for sure, its A+ rating is destined to drop Possibly in these times the bank isn't as concerned about its rating with the Revdex.com as it is in taking money from its customers I respect the Revdex.com and its efforts to foster a wholesome business environment Prior to retiring, I worked with the Revdex.com in [redacted] at my company and respected its work Regards, [redacted] ***