American Summit IncDBA Summit Realtors

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear SunTrust said they contacted me, but I received nothing from themThey asked the Revdex.com to remove the complaint, I ask the Revdex.com to keep the complaintThank you Regards, [redacted]

Re: Select Checking Account ending in *** Revdex.com (Revdex.com) Case Dear Mr [redacted] : We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the reward for Sun Trust's Checking OfferI appreciate the opportunity to respondSunTrust strives to provide exceptional service with each and every client interaction and we understand that we did not meet these expectations in this situationFor that we apologizeThe information you provided helps us to know where emphasis for future training and process improvement efforts should be placedWe learn how and where we can improve from clients like you, taking the time to share your experiencesOur records reflect that your above referenced account was enrolled for the offer on August 22, I understand you were advised because the offer was limited to one per household; you did not receive the reward I had your concerns reviewed again and was informed that as disclosed in the Terms and Conditions (copy enclosed}, the offer is limited to one per householdTherefore, because the reward was paid to Ms [redacted] , you will not receive the rewardMr [redacted] , although this may not be the answer you expected, I hope that the information provided is helpful to youShould yo_u have any additional questions or concerns regarding your account, please do not hesitate to contact us via your Online Banking Profile, call us at 800.SUNTRUST (800.786.8787) or visit any SunTrust branchA representative will be glad to assist youSincerely, Diane E*** Assistant Vice President Client Advocacy Office

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I was told my money was being held until may Was still not given explanation as to why ., call customer service to see if it would be available sooner was told no may still no explation as to why I want my money released immediately Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received Please close this case on your records FDiane E [redacted] Assistant Vice President - Client Advocacy Office SunTrust Bank | Take a step toward financial confidenceJoin the movement at onUp.com [redacted] [redacted] [redacted] [redacted] *** [redacted]

Re: Revdex.com complaint# [redacted] SunTrust has responded to our cllent but cannot share tho response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] The reason I'm not satisfied, when I'm late with my payment, I get charged late fees, but when the bank is late I'm supposed to take the results and accept it Sun Trust representatives repeated to me, the process would take to daysI received the title June 23, 2015, that was daysWhile waiting for this title, I was being charged dollars a day storage fee because I didn't have the title to get the car registrationThere are also the late fees Sun Trust charged on the accountI repeat, I get charged when I'm late but Sun Trust pays no penalty for being late Regards, [redacted]

October 14, [redacted] [redacted] *** [redacted] [redacted] Re: Revdex.com serving Central Virginia (Revdex.com) Case [redacted] Dear Ms [redacted] : We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the quality of service you recently received when you contacted our Loan Recovery Department about a vehicle abandoned at your place of businessYour comments are very important to us and were shared with the appropriate management teamSunTrust strives to provide exceptional service with each and every interaction, and we understand that we did not meet these expectations in this situationFor that we apologizeAs referenced in our August 4, letter (copy enclosed), we are unable to release the vehicle title without a claim of lien being filed with the [redacted] [redacted] (***)Our records do not show that we have been notified by the *** [redacted] that a claim of lien has been filedBecause of this, you will need to contact the [redacted] at [redacted] to inquire about the filing proceduresOnce we receive the notice of the claim from the ***, we will review the matter and respond accordinglyMs [redacted] , should you have any further questions, please feel free to contact our Loan Recovery Department at [redacted] A representative will be glad to assist youSincerely, Seth AM***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed the cover sheet explaining the offer was sent to me, the "client" of this caseI have received no such reply or offer from SunTrust and will continue to pursue the case pending the desired outcome of this caseThis in no means supports the objectives within this case and has not satisfied the resolve within this problemI expect a better response and resolution from SunTrust's executive teamThank you Regards, [redacted]

Re: Revdex.com complaint# [redacted] SunTtust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowOver draft fees are charged for items that cause your account to go into the negativeMy account at that time was not ever shown as being in a negative state If that was the case then when the item in question was presented for payment why was the bank showing my account as having a positive balanceAlthough the items they quoted were on hold previously it appears that the hold was release and I'm still charged an over draft feeNever once did my account show unavailable funds Regards, [redacted]

Dear [redacted] ***:We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the assessed annual fee from your [redacted] World Debit Card referenced above and an ATM deposit that occurred in I appreciate the opportunity to speak with you and am glad to provide this written follow up.On August 12, 2014, our records show that you called us to report that your [redacted] World Debit Card has been compromisedA new [redacted] card was opened on that day with notations that the annual fee was waived for the new anniversary date of August.We also show that on December 4, 2014, you visited our [redacted] and updated were made to your checking accountThe [redacted] card is not offered with our Essential Checking productFor the reason, you were automatically sent a Classic Debit CardWhen you received the Classic Debit card, you contacted us stating you wanted to keep your [redacted] cardTherefore, on December 11, 2014, a [redacted] debit card was reissued to you with notes indicating that the annual fee would be waivedUnfortunately, on August 12, 12015, we assessed the $annual fee to your checking accountTo correct this error, we issued a $credit to your account on August 26, 2015.The annual fee for the [redacted] World Debit Card is disclosed in the [redacted] Terms and Conditions for [redacted] ***Debit CardsThe terms and Conditions are provided at account opening and available at suntrust.com In addition, these Terms and Conditions were provided to existing clients by direct mail dated May 15, Since your card was opened before July 25, and is not associated with a Signature Advantage Account, the current annual fee is $Going forward, an annual fee will be assessed.We also discussed an ATM deposit made on April 13, to now closed Account ending in [redacted] in which you received a credit of $for a cash deposit of $On September 21, 2015, we issued a credit to your account ending in [redacted] for $I apologize for the untimely credit of this deposit.Your comments regarding these matters were shared with the appropriate management areasWe understand that we did not meet your expectations, and we are sorry for any inconvenience caused[redacted] your satisfaction is important to us, and we ask that you allow us the opportunity to regain your confidenceIf you have any questions or concerns regarding your accounts, please do not hesitate to contact us via your Online Banking Profile, call us at [redacted] or visit any SunTrust BranchA representative will be glad to assist youThank you for banking with SunTrust.Sincerely, [redacted] ***

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party authorization was received Please close this case on your records

We have received your correspondence forwarded to us by the Revdex.com in regards to the response we sent to you on May 6, We appreciate the opportunity to respond We believe that we have fully addressed the issues you presented with regards to our decision to close you accounts in that response ( [redacted] ***)We understand your frustration; however, based on our Rules and Regulations, which were noted in our response, we found that the case was handled properly[redacted] ***, we regret that you were not satisfied with the response, however, the decision to close the above referenced accounts remain the sameIf you have any other questions, please call out Fraud Assistance Center at [redacted] *** Our representatives would be glad to speak with you

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.How is possible for a bank to block a business debit card every other day for a month and not care about a customer complaining about this? Also how is possible for Mr B working at this bank not to see all the blocks placed on this card? There was another block on our card yesterday! This is unacceptable and I wanted this publicly posted for all suntrust customers to know what can expectSure suntrust doesn't pay for his mistakes it's the cusomer paying all the time (in this case my time wasted every other day with a long wait in line for customer service) [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Dear [redacted] ***: We have received and reviewed your correspondence forwarded to us from the Revdex.com and the [redacted] regarding unauthorized transactions on the above referenced accountWe appreciate the opportunity to respondOur records show that you contacted us on February 25, to dispute several unauthorized transactions on your accountA claim, Case [redacted] , was established for you at that timeWe received your completed affidavit and began our investigationOur Fraud Assistance Center informed you that your claim was denied on March 10, · After reviewing your case again, you stated you were in Dallas, Texas from February to February 17, 2015, and the transactions in question were negotiated after you left TexasWe determined that errors occurred in setting up your case that resulted in incorrect conclusions in our first investigationThe case was corrected, and your claim was honored on April 14, On that day $was credited to your account, as indicated in our April 15, letter to you from our Fraud Assistance Center (copy enclosed)In addition, enclosed is a copy of your April 20, statement showing this creditWe regret the delay in the resolution of your claimYou are a valued client, and we hope this information is helpful to youIf you have any questions regarding your accounts, please contact us via your Online Banking Profile or call us at 800.SUNTRUST (800.786.8787)One of our representatives will be glad to assist youThank you for banking with SunTrustSincerely, [redacted] Officer Client Advocacy T earn

Dear MsStevensWe received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from the client, we are unable to provide you a copy of our response to the client dated February 19, Upon receipt of the signed authorization form, we will gladly share a copy of our response with you"r officeThank you for contacting SunTrustSincerely, Kewanna [redacted] Officer Mortgage Escalations Resolution Team

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below the way you count it is just a total, but when my cash flow is tight, it's all about timing$- [redacted] , $- [redacted] , $- ***, $- [redacted] and $- [redacted] these four transactions were shown as clear on my end on July 25thbut it wasn't cleared until the midnight of the 25thThat mislead me that these trasactions are cleared AND if I have $1,available balance for eight transactions total as $1,361.34, why would you charge me overdraft fee on six out of eight? the worst situation would be one check (the $one) cannot be coveredthere would only be one overdraft feeInstead, the way Suntrust manage transactions make your customers pay more feesI don't want a courtesy refund for $I want my rightful refund for $Thanks Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have gotten a response from Suntrust Though I continued to experience several situations of miscommunication between their own employees, I was finally able to receive my debit card for my checking account Also, I found out the reason for my card being canceled initially What I still haven't received is the reason for all the miscommunication between their own employees and why they aren't on the same page as far as the process for dealing with my kind of situation I have also not received an apology Regardless, I am satisfied with their response and I would like to close this case with Revdex.com Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***