American Summit IncDBA Summit Realtors

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.12/09/- Still awaiting decision on the credit accountOne call was made by rep telling me they needed more timeAfter a response from a [redacted] post, they clarified their procedures but this still doesn't account for why it has taken months to get a response from themStill highly unsatisfied with this bankIn Feb it will be two years that we've held this accountUntil I get a decision this case should remain openRegards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Dear [redacted] We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding payments made using out Online Banking with Bill Pay services and the fees assessed to your above referenced accountWe appreciate the opportunity to respond /> ON July 9, 2014, you scheduled two payments to [redacted] for $and $to be paid July 10, The payments are submitted to the merchant on the day designated by the clientIn this instance, the payments were submitted to [redacted] on July 10, We do not place holds on your account for the payment amounts, and the payments are not shown as pending items on the accountPayments are deducted (or returned) from your account at the time the merchant presents them to the bank for payment Our records show that, on July 10, 2014, your beginning available balance was $1,During processing, an electronic/ACH debit from [redacted] for $1,was paid, leaving an available balance of $Six more items were presented for payment against insufficient funds Two online payments presented from [redacted] cards as Electronic/ACH debits for $and $were returned due to an insufficient balance with two $ returned item fees assessedIn addition, four debit card purchases ( [redacted] for $and $6.30, [redacted] for $and [redacted] for $6.56) were paid with four $overdraft item fees assessedYour end-of-day available balance was negative $The account balance became positive on July 11, when a Direct Deposit was credited to the account On July 15, 2014, your beginning available balance was $Returned items from [redacted] were presented for payment againThe $payment was returned for non-sufficient funds; however, the $payment was paid, making your available balance $Six additional debit card items were presented and paid ( [redacted] for $62.98, [redacted] for $40.000, [redacted] for $and $1.27, [redacted] for $and [redacted] for $7.25)You incurred on returned item fee and two overdraft item fees, for a total of $ in fees on July 15, The end-of-day available balance was negative $ On July 16, 2014, your deposit of $brought the account to a positive balance Based on this information and that items were presented against insufficient balance, we have determined that the assessed overdraft fess are validON July 16, 2014, you were provided with a refund of As a courtesy, we have refunded an additional $in overdraft feesThe other fees will remain As a suggestion, you may want to set up Overdraft Protection, Where by a protector account is linked to your transition account to cover any shortfallsDetailed information, including any fees, about this service is found on our website Suntrust.com (see banking-personal checking-account features-overdraft services)You may also monitor your account by using our Online Banking services and receive Email or mobile Alerts when the balance gets too low or becomes overdrawnInstructions for signing up for these services are also found on our website and when using our Online Banking service [redacted] ***,we hope this information is helpful to youIf you have any questions or concerns regarding your account, please do not hesitate to contact us via your Online Banking Profile, call us at [redacted] or visit any SunTrust BranchA representative will be glad to assist youThank you for banking with SunTrust Sincerely, [redacted] ***

The company in question Suntrust has caused me pain and suffering and distress as I have health problems but I wanted to inform you that I contacted [redacted] and they told me that Suntrust had never called them to clarify the money orders authenticityThe money orders were originally uploaded via mobile device but was advised it wouldn't be accepted and then went to suntrust.com and noticed that money orders were not accepted via mobile upload so I just assumed the mobile deposit wouldn't go through so I went to the bank branch and deposited them in person.Thanks, [redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received Please close this case on your records William * H***, Group Vice President, Client Advocacy Management Office SunTrust Bank

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received Please close this case on your records Sherry RF [redacted] Vice President, Client Advocacy Management Office SunTrust Bank Take a step toward financial confidenceJoin the movement at onUp.com [redacted] LEGAL DISCLAIMER The information transmitted is intended solely for the individual or entity to which it is addressed and may contain confidential and/or privileged materialAny review, retransmission, dissemination or other use of or taking action in reliance upon this information by persons or entities other than the intended recipient is prohibitedIf you have received this email in error please contact the sender and delete the material from any computerBy replying to this e-mail, you consent to SunTrust's monitoring activities of all communication that occurs on SunTrust's systemsSunTrust is a federally registered service mark of SunTrust Banks, Inc

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received a voicemail on April 28th stating who my case was assigned to and that I would receive a call from that individual, but never received a call from anyoneTechnically Suntrust has not responded to "their client" since there was no contact made to discuss this matter Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] The letter indicates they responded to my attorney on June 23, after the bankruptcy was filedNot once was any contact made to me in writing indicating they had not heard from me or my Attorney to see if I was in fact interest in the reaffirmationThey also show an email that was dated on May 26, concerning me having difficulties with my payments if my payments were voluntarily why are you asking for a payment on a vehicle that was paid off or forgiven in bankruptcyAlso I turned over the vehicle because I found out that it was included in the bankruptcy when I was not aware of because my payments were current at the time I filed bankruptcy once I found out a week or two prior to me receiving the notice to cure I contacted SunTrust and asked the question concerning not receiving an offer of reaffirmation and the SunTrust employee never once indicated that an offer was sent to my bankruptcy attorneyShe could not provide me a response Regards, [redacted]

December 12, [redacted] *** [redacted] *** [redacted] Re: Checking Account ending in Claim [redacted] Revdex.com (Revdex.com) Case [redacted] Dear Ms***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding your above referenced claimWe appreciate the opportunity to respondOur records show that, on July 6, 2016, you contacted us to dispute twenty-three checks totaling [redacted] that posted to your account from June through July 5, (statement enclosed)Claim [redacted] was established at that timeOn July 8, 2016, a member of our Corporate Security team met with you to discuss your concernsAt that time, we advised you that we would not compensate you for the disputed checksWe recommended that you pursue action through the court system where you may be able to seek restitutionYour concerns have been thoroughly reviewed and our position remains the sameMs***, should you have any other questions regarding this matter, please call our Fraud Assistance Center at A representative will be glad to speak with youSincerely, Chris L*** Officer Client Advocacy Management Office

October 5, [redacted] [redacted] [redacted] [redacted] *** Re: Loan Number: Property Address: [redacted] *** Case Number: [redacted] Revdex.com Case Number: [redacted] Dear Mrand Mrs [redacted] : This letter is in response to correspondence that was forwarded to our office from the Revdex.com (Revdex.com) regarding the above referencedThank you for the opportunity to address your concernsEnclosed is a copy of the Initial Escrow Account Disclosure Statement dated July 26, for your reviewPlease notice your overage check number [redacted] in the amount of $was attached to the bottom of the first page of the escrow statementOn October 3, 2016, you spoke with a manager in the Client Services Department and advised that you had not received the escrow overage check in the amount of $At that time, the manager placed a stop payment on the check ( [redacted] ) and requested the check to be reissuedA replacement check was created on October 4, 2016; check number [redacted] in the amount of $Renee R [redacted] contacted you and advised that the replacement check was mailed and to allow seven to ten business days for the check to be receivedMrand Mrs [redacted] , we apologize for the delay in reissuing your escrow overage checkIf you have any questions concerning the servicing of your account, you may contact the Client Services Department at 800.634.7928, Monday through Friday from a.mto p.mor Saturday from a.mto p.m., ETIf you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monday through Friday from a.mto p.m., ETSincerely, Wanda H [redacted] Officer Mortgage Escalations Resolution Team

Re: Revdex.com complaint [redacted] We have responded to [redacted] by telephone and all issues were resolved: As he requested, we reset his minimum monthly payment amount to $66.00.Late fees were refunded.We reset and activated his Online Banking Profile

worst customer service, in branch and on phone in leesburg va fort evans rd location, doesnt return phone calls!!! No manager on duty, tellers are rude!

Re: [redacted] Revdex.com Case [redacted] We responded to Ms [redacted] by letter on March 18, If you have any questions about our response, please contact Ms [redacted] Sincerely, [redacted] *** Vice President and Manager Executive Services

Dear Mr [redacted] : We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding your above referenced merchant dispute caseWe appreciate the opportunity to respond Our records show that your debit card purchased was declined wtih the merchant on January 10th, because the transaction was outside of your spending patternThe transaction caused an immediate security block to be placed on your debit cardPlease note that this transaction was not declined based on services provided by the merchantOn January 18, 2015, the merchant presented an item for $that did not trigger any security flagsWhile this item was allowed to post to the account on January 21, 2015, it was credited back to the account by the merchant on January 22, On January 20, 2015, the merchant presented an item for $that also did not trigger a security flag and was allowed to post on January 23, During our review of your claim against this transaction, the merchant provided multiple types of evidence that indicated the payment was authorized by you However, because you were able to provide further evidence of your claim to MsCrystal Cushenbery, Loss Prevention Manager, on May 8, 2015, the decision was made to honor your claimFor this reason, a credit of $was made to your account on May 8, Mr [redacted] , we hope the information provided is helpful to youWhen you have questions or concerns regarding your accounrs, please do not hesitate to contact us via your Online Banking Profile, call us at 800.SUNTRUST, or visit any SunTrust branchA representative will be glad to assist youThank you for banking with SunTrust Sincerely, [redacted] Officer Client Advocacy Team

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed authorization was received Please close this case on your records