American Summit IncDBA Summit Realtors

Re: Revdex.com complaint # [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response did not contain a resolution, it was just a letter from [redacted] saying she received my complaintWhy doesn't [redacted] contact me directly?? I have been in contact with [redacted] and when I spoke to her on Feb she stated that she would have someone send me a CORRECT copy of my February mortgage statementIt's been over a week and I still have not gotten itI called on Feb and spoke with [redacted] requesting that a correct statement be sent and it has been over a monthThis is more than enough time to send a piece of paperI have not made my Feb payment and it is due in a few daysI have already told [redacted] that I will not pay the late fee because they cannot get my account straight and send a simple piece of paperThis is completely unacceptable and unprofessionalI DID NOT choose suntrust, my mortgage was sold to them and I am not satisfied with their handling of my account or their customer service [redacted] ***

SunTrust has responded to our client with a breakdown of the redemption amount for the repossessed vehicleThe client requested a refund of the $fee included in the redemption amountThis amount is NOT a fee and will not be refunded; this amount was a principal balance reduction applied to th e vehicle loan Please close this case on your records

Re : Revdex.com complaint # [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Suntrust has not attempted to return my callI contacted Suntrust regards to the case but I have yet to have a phone call, email, or personnel message sent via online bankingI do not consider this case close, and I am stilling waiting on a resolution from SunTrust Thank you Regards, [redacted] ***

This bank has to be one of the Worst Bank in America! the customer service is horrible every time you call to get help they say you have to go into Branch and when you get to the branch and speak with some one they pull your account up and hand you a phoneafter everything is said and done I will never bank with Suntrust again

We have responded to [redacted] by letter on January 9, 2015.If you have any questions about our response, please contact [redacted] .Sincerely, [redacted] ***

Revdex.com: There is no offer being madeI asked that you (Revdex.com) be kept in the loop and it seems they are locking you outI have therefore attached the file they sentwhich doesn't say anything about resolving or addressing the erroreous bill paymentFurther more I am not in [redacted] at the time so sending any thing to my [redacted] P.OBox does not reach meThat's why I asked that any responses be sent to Revdex.comI am asking Suntrust to share their responses with Revdex.comI am doing so in writing here an authorize this communication I have no knowledge of what the banks response isI will update the mailing address, but I request that the responses be sent here Thank you [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I received the response to my complaint Problem is the answer is incorrect and unacceptable The response from Suntrust states the Taxpayer ID was assigned to the business The name assigned on the Taxpayer ID is not the owner The IRS only issues Taxpayer ID's to a person or a CorporationSince the [redacted] is not a corporation it can not be the owner of the Taxpayer ID As the letter supplied to Suntrust shows the owner of the Taxpayer ID is me The Taxpayer ID is under my Social Security Number and mine alone In addition Suntrust removed my name from the account preventing me the owner of the Taxpayer ID from being able to close the account

We responded to [redacted] by letter on October 24, If you have any questions about our response, please contact [redacted] *** Sincerely, [redacted] Vice President and Manager Executive Services

SunTrust has responded to our client but cannot share the response with Revdex.com as no signed third party authorization was received Please close this case on your records

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI give any authorization for the bank to release my personal information[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

SunTrust was unable and unwilling to assist in verifying a check issued by another financial institution Each time I called for assistance I was told to call another number Even when I provided the contact information to obtain verification the service representative refused to assist me Poor customer service

We have responded to [redacted] by letter on September 5, If you have any questions about our response, please contact [redacted] *** Sincerely, [redacted] Vice President and Manager

Dear [redacted] ***: We have received and reviewed your correspondence forwarded to us by the Revdex.com regarding the status of your above referenced accountYour comments are important to us and were forwarded to the appropriate management areaWe appreciate the opportunity to respond /> You indicated that you had previously tried unsuccessfully to obtain assistance with payments for the accountAfter reviewing your situation, we were able to place your account in a one-year hardship planThe hardship plan will begin in January after the account is brought current through a three month re-age plan, beginning with the October paymentOur representative called you to explain this arrangement, to which you agreed and accepted [redacted] ***, we are pleased that we were able to provide the assistance you requestedIf you have any additional questions, please feel free to contact our Credit Card Services at [redacted] One of our representatives will be glad to assist you Sincerely, [redacted] Officer

We responded to [redacted] by letter on September 19, If you have any questions about our response, please contact [redacted] Sincerely, [redacted] President and Manager

Dear [redacted] : We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding fees assessed to your above referenced accountWe appreciate the opportunity to respond It is important that collected funds be in your account before authorizing debit items Overdrafts may be prevented by keeping accurate account records, noting all deposits, checks, purchases and electronic transactions and having funds in your account to cover all items presented for paymentFor example, the account balance shown on your ATM receipt, Online Banking Profile or mobile device may not include all outstanding items you issued on the account, such as checks and other preauthorized debitsIn reviewing your account activity, your available balance on March 11, 2014, was $Three previously authorized payments for $(Prog Advanced Ins Pram), $( [redacted] ) and $( [redacted] ) postedRespectively to your account and were paid against an insufficient funds balanceTherefore, in accordance with our current fee schedule, you were assessed three $overdraft fees for a total of $On our website suntrust.com we have helpful information on how to manage your account and avoid fees (see Banking-Personal Checking-Overdraft Services)You will also find useful information about our overdraft services and how to monitor your account activity when the balance gets too low or becomes overdrawn by setting up Email or Mobile AlertsBy establishing Overdraft Protection, a service which allows clients to link a deposit account, credit card or line of credit to their transaction account, you can help avoid the assessment of overdraft or return item feesWe understand that we did not meet your expectations in this situation when you called and spoke with our customer service representatives and regret any inconvenience causedAs a courtesy, we have waived two of the fees totaling $You will see these transactions on your next monthly statement [redacted] , we trust that the aforementioned information is helpful and that you will make a concerted effort to avoid fee assessment in the futureShould you have any questions, please do not hesitate to call [redacted] ( [redacted] ) or visit any of our convenient officesThank you for banking with SunTrustSincerely, [redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received Please close this case on your records Kathy B [redacted] Officer, Client Advocacy Office

Timeline Regarding [redacted] I • On 10/29/13, our business banker (***) met with the client (*** [redacted] ) for the first time to discuss the upcoming renewalHe also gave I the client a list of preliminary financials needed to facilit~te the requestI • On 12/5/13, [redacted] had a follmeeting with the client to discuss the financials needed that had not been received for the renewal• In January of 2014, client is no longer assigned to ***although *** was available to make introductions as a financiaI package became available• In early 2014, upon not receiving updated financials from the client, Jamie instructed him to work with our Portfolio Manager (PM) in Orlando• In May 2014, the client reached back out to [redacted] indicating he was unsure as to where his loan stood in the process, although he had several conversations with the PM• On 6/11/2014, [redacted] was advised a new PM would be assigned• On 7/22/2014, client had not heard from the new PM [redacted] )*** contacted the client• On 7/30/2014, [redacted] and his manager met with the client who indicated his frustrations, and they assured him we would get someone working on the request• On 8/7/2014, we provided the client with ***'s contact information and let him know that [redacted] would work with him to facilitate the renewal request• [redacted] advised year renewal was approved to allow client time to shop elsewhereAt that time, the client stated that he had three banks to go to• The amortization on the loans was approved as requested by the client• It was recommended a term out of a related line of credit, which was on "Interest Only" for yearsClient stated that he was selling the property securing the line for at least four years based on previous credit memos• The loans had title issues, which [redacted] in our closing department and the attorney worked to resolve• Additional "hard" cost to third party venders, evaluation, title, attorney's fees, recording, and R/E tax monitoring were incurred.• Closing costs were conveyed to the client via email on November 6, for which the client responded, "Ok [redacted] when can we settle" • On 11/24/2014, [redacted] spoke with client and went over the hard costs that we cannot waive/reduce (evaluation, title, attorney's fees, recording)Client was advised that we are not changing any origination/bank fee at this timeHe is still upset thinking that he is losing money on the refi since his rate is still higher now and he has been paying on it since the renewal f period• The loan closing occurred on December 19, as scheduled

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] ***