American Transmission Exchange

Complaint[redacted]
I am rejecting this response because: I DO NOT have the means to pay this amount AGAIN. I never received a bill, statement or any other correspondence after I moved out of [redacted]. It is outrageous that because the business failed to communicate with me that I am now saddled with this balance being on my credit report. If I had received any sort of communication prior to seeing this on my credit report I would have worked at paying it down while I had some income. Now I am destitute, I have no income and I am going to be couch surfing as of 4/23/17. I will be seeking legal advice on this situation. This is another case of the BIG company stepping on their lowly customer. I know I'm not the only one since there are so many other complaints against Eversource.
Sincerely,
[redacted]

Eversource is a regulated company by the [redacted].   The meter appeared to be malfunctioning starting in June but the account was only adjusted back to August to adhere to [redacted] Rule.  When the adjustment is calculated there are two methods compared, prior usage and usage on the new replacement meter.  The previous usage for the this customer from 2/23/15 to 8/25/15 averaged monthly 1,318 kWh.  The new meter recorded 989 kWh in 29 days or 1,023 kWh in a 30 day/1 month cycle.  The new meter usage of 1,023 kWh was used for the calculation because it benefited the customer. Eversource would be glad to discuss this adjustment with you further and offer a long term payment arrangement. ###-###-#### M-F 7AM-7PM.

Complaint: [redacted]
I am rejecting this response because: I tried to call those other places and I was told I needed eversources permission to switch because all the equipment is their equipment.  So I would need permission from ecersource to switch companies.  That doesnt sound too fair
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not heard anything from the business!  What are they going to do to resolve this issue?
Sincerely,
[redacted]

A supervisor has left a message for the customer to discuss her concerns.  Please call ###-###-####.

Dear Revdex.com:
Thank you for allowing the opportunity to respond to Benjamin [redacted]’s complaint regarding his bankruptcy filing. The information on the account from June indicate there were promises to pay that were not upheld by the customer. On August 23, 2016, Mr. [redacted] was given...

another exemption while the claim of bankruptcy was reviewed and later that day Eversource contacted the household asking for the customer of record to call Eversource. Mr. [redacted] did not return the call and collection activities proceeded on August 25, 2016. Mr. [redacted] has spoken with our legal collection department regarding the bankruptcy and has been advised to contact his attorney regarding this matter.
The customer has since made a down payment, arranged a payment plan and the service has been restored.
If I can be of additional service, please call me at [redacted]
Very truly yours,
Mary Ellen Molloy
Regulatory Relations Specialist
Eversource
247 Station Drive, SUMSW380
Westwood, MA 02090

The customers usage increased which resulted in the budget billing amount paid to be too low.  The customer has been removed from budget billing and should contact Eversource to set up a winter payment arrangement at ###-###-#### or ###-###-#### Monday-Friday 7am-7pm.

A review of the account shows the representative informed the customer that there would be a fee of $3.50 to process the customer’s payment via credit card however informed it would in fact be waived. Due to the company error, we will be refunding the customer the $3.50. Unfortunately we are...

unable to refund it back to the credit card therefore the fee will be refunded in the form of a check in the mail. The check will take approximately 2-3 weeks to receive. The mailing address on file for the customer is the same as the service address. If the customer wishes to receive the refund check to an alternative mailing address, please have the customer provide the mailing address so our records can be updated.

The deposit of $425 refund check will be expedited however Eversource is unable to credit the funds to the customer’s credit card therefore the refund will be submitted via check. The check will be mailed in 5 business days (on 04/13/16).

Eversource does not check or investigate any internal appliances. Eversource captures monthly meter readings off the gas meter that calculates the amount of gas used with the billing cycle. The January and February billing statements are in line with the gas consumption typically used this time of year at the referenced service address. The amount of your bill is dependent on many different factors and can fluctuate on a monthly basis depending on what appliances are in use (size of appliances, efficiency of appliances and how well insulated the home is), amount of days in the billing period, weather patterns (the colder the temperate is outside, the more often the heating system is in use) change in rates, the amount of people living in the home, appliance upgrades, home renovations, faulty (malfunctioning appliances) and much more. If the customer would like to discuss their usage further and/or schedule an appointment to have their meter checked, please call our Customer Service Department at ###-###-####. Representatives are available Monday-Friday from 7 a.m to 7 p.m.

The total charges include both supplier and delivery charges. The customer is billed based on the amount of kilowatt hours (kWh) used within the billing period.  A review of the account shows the most recent billing statement dated 02/22/17 was for $240.57 of which was based on an actual meter...

reading. These charges include electricity supply services of $97.00 and delivery charges of $142.31. Supply Services (generation charges) are the charges associated with the amount of electricity the customer uses. The customer has chosen a third party supplier, [redacted] Energy LLC therefore the rate is the flat rate of $0.06590 multiplied by the amount of kWh. The delivery charges include the price for the delivery of electricity from the generating station (supplier) through the distribution system (substations, transmission lines, distribution lines) to the customer. These charges are also multiplied by the amount of kWh the customer uses within the billing period. The most recent billing statement (dated 02/22/17) was for the billing period of 01/24/17 to 02/22/17. The customer used 1472 kWh compared to the prior billing statement dated 01/24/2017 of 1715 kWh therefore the customer’s bill has gone down from their highest peak of the 1715 kWh. A review of the usage history for the referenced address shows usage typically increases in the month of November through April as a result of an increase in electric heat.
The customer may find a description of the individual line item charges below found under the delivery services charges detail on the bill.
Transmission Charge: The charge for delivery of electricity over the high-voltage power lines from the generation company to Eversource.
Distribution Customer Service Charge: The basic cost of providing service, such as metering, meter reading and billing.
Distribution Charge per kWh: Eversource charges for delivery of electricity over poles and wires to homes and businesses.
Revenue Adjustment Mechanism: This adjustment balances the difference between the amount Eversource is allowed to collect for energy delivery during a specific period for its operating costs, and how much it actually collected at the end of that period.
Note: This adjustment can appear as a credit if the company collected more, or as a charge if Eversource collected less than the amount set by regulators.
Competitive Transition Assessment (CTA): The part of a consumer's electric bill that lets the electric distribution company recover stranded costs.  This was established in the statutes of CT deregulation.
Combined Public Benefits: Represents a combination of the Conservation and Load Management charge, Renewable Energy Investment Charge and Systems Benefits Charge.
1.Conservation & Load Management Charge – funds cost-effective energy conservation programs.
2.Renewable Energy Investment Charge – funds activities that promote the growth, development and sale of renewable energy resources; and renewable energy investment activities.
3.Systems Benefit Charge -  recovers costs associated with public education, low-income protection, and special needs customers; NUStart forgiveness recovery.
Federally Mandated Congestion Charge (FMCC): A federally mandated charge related to the reliability of supply delivered by the electric system. Eversource collects the charges imposed by ISO New England (ISO) to maintain a stable electric distribution system in New England.  State and federal laws require electric customers to pay for FMCC.
Distribution Adjustment: Will be collected over 24 months beginning December 1, 2015, as a result of an accumulated deferred income tax adjustment
 Eversource is mandated by state regulators therefore both supplier and delivery charges have the approval of the Public Regulatory Utilities Authority. To learn more about our energy rates and fluctuations, the customer may visit http://www.eversource-energyrates.com/. The website will help the customer understand how and why energy costs change and even more important, the work we are doing to being these costs down.

AFTER REVIEW OF THE SITUATION, THE REPRESENTATIVES INFORMED THE CUSTOMER OF THE CORRECT INFORMATION.  FOR GAS ACCOUNTS, WE CAN NOT GIVE A TIME FRAME AS TO WHEN THE TECHNICIAN WILL BE THERE.  THE TECHICIANS HAVE A SCHEDULE PER DAY AND WILL NOT KNOW THE TIME TO BE AT EACH LOCATION UNTIL THEY...

ARE ON THEIR WAY THERE. WE CAN LOOK INTO OUR POLICY TO SEE IF THIS CAN BE IMPROVED.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: From November to March of 2016 no one from...

eversource ever came out to read my meter I have cameras in my yard not one person went behind to read the meter what so ever when I called and started questioning it I got told it was estimated witch is wrong because the family that lived in the house before me was much bigger and they had a washer and dryer and much more I know foe only 2 people no kids work 40+ hours a week no washer dryer dishwasher there is no way my lights would b that much, we got told to test our meter to see if we had a faulty water pump and to see what is pushing more useage to figure out why my hill was so high, well that couldn't b done because eversource changed out the meter before anything could be test witch is wrong we should of had all rights to figure out why our light bill was so high, like I said its because it was estimated not actually read like it should of been we shovled a path to the meter ever storm and there was never any foot prints going behind the house to the meter, I feel eversource is in wrong I have called multiple times and argued with many people over this I have been hung up on I get told everything is documented but when you get told one thing call back theres no records of that call eversource needs to take the 1st 4 months off my bill its not fair im getting charged for a incorrect readings. I have stopped paying eversource because I know I have been ripped off and over charged, I have all my paper work and dates I'm gonna get a lawyer to handle this situation..
Sincerely,
[redacted]

We apologize for any inconvenience this has caused the customer. Our Program Manager, Jeanne M[redacted] will be in touch with the customer as soon as possible to further discuss the customers concerns.

A review of the account shows that a disconnect notice went out on 12/21/2017. Without payment or payment arrangements on the account, the disconnect notice is still valid. There were no arrangements set on the account. There will be no adjustments or credits at this time

Complaint: [redacted]
I am rejecting this response because:Date Sent: 9/16/2015 9:21:53 PM  Complaint: [redacted] I am rejecting this response because: I don't know what police report they are reading but the one I have states my estranged mother used my identification without my permission (for which she stole) and there is no mention of me moving or intending on moving at this address.  Just because she is my biological mother does not mean that she automatically has a right to use my information.  We do not speak due to her substance abuse.   I would prosecute if I could find her.  She has no address and has basically disappeared.  If they wish to hire a PI to locate her by all means.  Also I am still waiting for the copy of the recording when services were ordered.  I know for a fact that all calls are recorded.  If I need to subpoena this information than please advise.   Sincerely, Christopher F[redacted]
Sincerely,
Christopher F[redacted]

Complaint: [redacted]
I am rejecting this response because:
Their response is fraudulent.  I never contacted the business to order service.  I never provided documents showing that I intended on moving to this address.  It doesn't make sense.  If I intended on moving to the address but never moved there, how does utilities run up to over $900.  In fact, the documents that I provided was my request for their documentation showing proof of my signature ordering service and or recorded call proving that it was me that had actually called.  I provided them with a police report and notification that my identity had been stolen.  They failed to provide any proof that I had called to order services.  Instead they sent me to collections.  I have never lived at this address in CT and in fact resided in [redacted] at the time so called services were ordered.  I am not paying this bill and have contacted an attorney.  I have already called this business twice for them to be very rude and insist that I need to pay and sue the person in court that stole my identity, which is ridiculous.  I also find it interesting that their story has changed since the last time I spoke with their customer service department.  I am not calling again.  They can deal with my attorney. 
Sincerely,
Christopher F[redacted]

From: [redacted] [mailto:[redacted]] Sent: Monday, September 25, 2017 10:34 AM To: [redacted] Subject: Complaint [redacted]      Prior to your processing of my complaint [redacted] about the Eversource [redacted] program I was contacted by the business to...

let me know that a check for the $25 enrollment incentive would be sent out at the end of October. I had hoped to contact you before you forwarded the complaint to the business because they are now trying to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I contacted you ( Revdex.com) about this resolution shortly after I got off of the phone with [redacted]  I see no mention of this, but a effort was made and sent.
Sincerely,
[redacted]