American Transmission Exchange

Complaint: [redacted]
I am rejecting this response because:Date Sent: 9/16/2015 9:21:53 PM  Complaint: [redacted] I am rejecting this response because: I don't know what police report they are reading but the one I have states my estranged mother used my identification without my permission (for which she stole) and there is no mention of me moving or intending on moving at this address.  Just because she is my biological mother does not mean that she automatically has a right to use my information.  We do not speak due to her substance abuse.   I would prosecute if I could find her.  She has no address and has basically disappeared.  If they wish to hire a PI to locate her by all means.  Also I am still waiting for the copy of the recording when services were ordered.  I know for a fact that all calls are recorded.  If I need to subpoena this information than please advise.   Sincerely, Christopher F[redacted]
Sincerely,
Christopher F[redacted]

Disconnect notices are mailed to the mailing address per the NH Public Utilities Commission (PUC) rules.  The disconnect notices have not been returned from the post office.  The customer should contact the post office.  The customer already spoke with a meter foreman and a...

supervisor.  As a courtesy the collection fee's were waived but the reconnect fee's will not be waived.  There are no guarntees that a particular employee is not going to be collecting for this location.  The disconnections are valid without a payment arrangement or a payment on file.  The deposit is based on credit history.  If the customers received state or government assistance she can provide documentation to have the deposit waived.

A review of the account shows that the balance is correct. The current balance on the account is the reconnect fee. The security deposit was required due to the service being shut off for nonpayment.

There will be no additional adjustments on the account. The customer is responsible for the reconnection charges as there are fees associated with reconnecting service.

Our records indicate the service at the referenced service address was in the customer’s name from 03/18/14 to 05/05/15 and there is an outstanding balance of $2569.31. All monthly billing statements during that time period were based on actual meter readings therefore no adjustment will be applied...

to the account. Due to the outstanding balance, the account has been referred to the collection agency, [redacted]. If the customer would like to discuss payment arrangement options she may call the collection agency at ###-###-####.

Previously, when...

dealing with PSNH, when my budget billing was not sufficient enough to cover the balance, the monthly amount was adjusted by PSNH, therefore allowing the balance to be paid in a timely and efficient manner. This was not the case in the past 12 months with Eversource.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

A review of the account shows that a disconnect notice went out on 02/26/2018. Without payment or payment arrangements the service as disconnected.  It is sheduled for reconnection

Eversource is unable to disconnect the service at the service address due to a landlord agreement on file. Therefore service was cancelled from your name and the billing was discontinued from your name as of the date requested. If the customer has any discrepancy with the service not being disconnected then the customer would need to discuss this with the landlord as Eversource was abiding by the agreement set forth with the landlord.

[redacted]
Complaint: [redacted]
I am rejecting this response because: the complaint I made was not in regards to the lack of a call back. The call back option wasn't working because every time I chose that method my call was disconnected. I tried several times to set up a call back and each time I chose the prompt to do so my phone call was disconnected. There was something not working with the system that day and made it impossible to speak to a person to resolve my issue unless I wanted to wait on hold for the 45 minute wait time. Due to not being able to speak with a real person or set up a call back I was not able to make an arrangement. 
Sincerely,
Deanna [redacted]

Complaint: [redacted]
I am rejecting this response...

because:When I spoke with the representative from the company, she told me the alert was sent via phone call and now it's said it was sent via text, neither of which is true. The only text I received was sent to me after the power had gone out and my husband went online to report an outage. In fact, when he called the business he offered to send them his itemized phone bill to show that no call or message had been sent or received prior to the outage, despite the company having knowledge the day before; they declined his offer.
Sincerely,
[redacted]

Complain[redacted]
I am rejecting this response because:
Sincerely,
[redacted]

A review of the account shows the customer’s meter readings are based on actual readings every month therefore we are not estimating the customer’s usage. 
 
Many factors can account for an increase in energy use as it dependent upon what appliances are in use, the amount of days and...

the average temperature within the billing period to name a few. The account shows an increase in electricity beginning with the 07/11/16 billing statement (710 kWh used) thru 09/09/16 (775 kWh used). The 06/09/16 billing statement the customer used 448 kWh. The billing statement dated 10/07/16 shows the customer’s usage has decreased (517 kWh were used). Since the increase in electricity is very specific to the summer months when the temperature is warmer it is likely additional (seasonal) appliances were in use. Was the customer using fans, air conditioners or dehumifier etc.?
 
The customer is encouraged to call our Customer Service Department so our energy experts can further discuss and assist the customer with pin pointing what may have generated the increase of electricity.  Our energy experts can provide the customer additional options, energy saving tips and schedule an appointment to further investigate if desired. Our Customer Service Representatives can be reached Monday-Friday from 7 a.m to 7 p.m at [redacted] and are happy to assist the customer with their energy questions and concerns.

Complaint: [redacted]
I am rejecting this response because: I have two confirmation emails with different  confirmation numbers stating I made 2 seperate payments. Its not my problem their bilking services are flawed.
Sincerely,
R[redacted]

A review of the account shows that Eversource billed you for the actual use on the meter.  There were no estimated bills. There will be no credits or adjustments.

Deposit demands are based on the NH Public Utilities Commission rules that can be viewed at [redacted].  A deposit is demanded after a customer received 4 or more disconnect notices in a 12 month history and/or is disconnected.  Each disconnect notice also contains a warning that the...

current payment practices could result in a deposit demand. The customer can view energy suppliers on the [redacted]

Your payment has posted.  If you would like to enroll in Budget Billing pleaes contact Customer Service ###-###-#### Mon-Fri from 7Am-7 PM.

After a review of the customer’s account, the customer’s request for tree trimming was submitted to our Eversource Vegetation Department for further assessment.   On 09/23/15 an Eversource Arborist spoke with the customer and arranged a meeting for Friday 09/25/15. The arborist will meet...

the customer on site to review her concerns and determine a resolution.

A review of the account shows the disconnect order was cancelled and the customer's account has been enrolled on our new start program. Please accept our apologies for any inconvenience, however in most cases, we are unable to establish a payment agreement once a disconnect date has expired and a...

disconnect order is in a pending status.

AFTER REVIEW OF THE ACCOUNT, IT WAS EXPLAINED TO THE CUSTOMER THAT HER NUMBER COULD BE PLACED ON THE ORDER, BUT THERE WAS NO GUARANTEE THAT THE TECH WOULD CALL BEFORE HE CAME.  TECHNICIAN'S DO NOT CALL WHEN IT IS RECONNECT ON  A SHUT OFF FOR NON PAYMENT. IT IS EVERSOURCE'S POLICY TO CHARGE...

WHEN A TECH IS ROUTED TO THE CUSTOMER'S HOME.  THERE WILL BE NO CREDIT OF THE RECONNECT FEE.

AFTER REVIEW OF THE ACCOUNT, PAYMENT CAME BACK TWICE.  THE FIRST TIME THE RETURNED CHECK FEE WAS WAIVED.  THERE WILL BE NO MORE CREDITS OF THE RETURNED CHECK FEE.