American Transmission Exchange

The notice was sent out on 06/15/2017 and was not returned to the company undeliverable. The security deposit will be refunded with 12 months of good payment history. There will be no credits or adjustments at this time.

A review of the customer’s account shows on 08/03/15, an adjustment was processed to the customer’s account to reflect the service start date of 08/03/15. The customer is not responsible for any usage prior to 08/03/15. We apologize for any inconvenience this may have caused.

A review of the account shows, that the customer was directed on 07/10/15 to call our Receivables Recovery Department to discuss his concerns further.  As of today, 07/17/15, our records show no contact made by the customer therefore a representative from our Receivables Recovery Team left the customer a phone message outlining the status of his fraudulent claim. If the customer has additional concerns, he will need to respond to our phone message by calling our Receivables Recovery Team at [redacted]. Representatives are available Monday through Friday, from 8 A.M to 4:30 P.M.

Complaint: [redacted]
I am rejecting this response because: No bill, or notice was received at either address. A utility should make a greater effort to inform there customers of power termination ,they could 
use mail, phone,and e-mail. Loss of power is a major problem for a restaurant and should never happen,it is callous to shut off power without any attempt to notify a customer who has given them thousands of dollars.Sincerely,
[redacted]

From: [redacted]
[redacted] To: [redacted]0)   Please disregard this complain as I have sent a letter to the business...

directly, seeking a resolution.   [redacted] ty

A review of the account, shows that the customer called to make a payment and her account was protected from the shut off.  The agent informed the customer that she needed to make the payment. Services can be restored once a payment of $422.57 has been made.

Our records indicate the customer’s service was reconnected at 1:45 PM today (09/13/16). The customer’s feedback will be reviewed and the necessary corrective actions will be taken to better serve our customer’s in the future.

I am glad to hear the streetlights have been restored. We apologize for any inconvenience this may have caused you.

The customer's account has been forwarded to our credit and collection department for further review. A credit supervisor has made two attempts to reach the customer by phone to discuss the customer's concerns however both attempts have been unsuccessful. The credit supervisor will...

make an additional attempt to reach the customer today.

A review of the account shows termination notices were sent to the customer on April 27, 2016 and May 5, 2016.  We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 05/12/2016....

Once our mechanic is dispatched to the service address there instructions are to disconnect service. As a courtesy the mechanic did allow the customer to call our Credit & Collection however when our mechanic called to confirm payment, the payment was not made yet since the customer’s original payment was rejected. Due to other scheduled appointments, our mechanic had to disconnect service and continue on to his other appointments. In the event service is terminated, the reconnection of service is scheduled for the next business day. Unfortunately we do not have availability to honor same day appointments. The reconnection of service is scheduled for today 05/13/16.

Complaint: 1[redacted]
I am rejecting this response because:no matter what their files indicate I was never sent a bill from them.  The fact that you are backing them just gives them more power to treat people however they want,  my children have no been in the cold with no hot water for three days, and that is ridiculous. People may not pay because they have no money not because they don't want to but because they have no money, and the way they extort people is ridiculous. I paid more  on the insurance than I did for my whole payment.  I thought The Revdex.com was to protect the consumer not the company itself, just shows how corporate America really is it's funny that they have more negative comments the good comments but still there A+! And I thought monopolies were illegal it's funny how I can't even go with a different gas company, this is why they're allowed to treat  so many families however they were
Sincerely,
[redacted]

Dear Revdex.com: This complaint refers to an account that ended in [redacted] A review of the old account does not show that the account was disputed when it was active in [redacted] or during the past eight (8) years.  Thank you for allowing the opportunity to provide an explanation. Very...

truly yours, [redacted] Regulatory Relations Specialist [redacted]

Two supervisors have attempted to reach the customer without success.  The returned payment fee has been reversed.  She can contact a supervisor at [redacted]

This customer's concerns were previously reviewed and addressed by Eversource.  Improvements to the electric distribution equipment which serves this customer have already been installed.  The service currently meets engineering requirements.  Several construction options which...

further improve electric system performance have been presented to the customer for his consideration.  In response to the customer's request, the  [redacted]e Public Utilities Commission staff has reviewed the customer's concerns, Eversource's subsequent improvements and the additional construction options presented to the customer.  On 8/2, the customer generated a work request to construct one of the options presented.  The company will meet with him on site to discuss the necessary construction details.

A review of the account shows that a disconnect notice went out on 02/16/2018 without the payment or payment arrangements on the account, service was disconnected. All customers must pay a security deposit to get service reconnected. There is no law that states electric service cannot be shut off...

before march 15. If there are no protections on the account service cannot be guaranteed without payment or payment arrangements.  There will be no refunds or credits at this time.

A review of the account show the customer’s service reconnection is scheduled for today (09/03/15) as an all-day appointment. Unfortunately we are unable to provide the customer with a 4 hour window or call the customer in advance as our scheduling availability does not permit us to do...

so.   Someone over the age of 18 must be present for the service reconnection to allow our mechanic to reconnect the service (at the meter), check for safety and relight any gas appliances that are in the home. We apologize for any inconvenience this may cause however if no one is home to provide our mechanic the necessary access, the appointment will be cancelled and the customer will need to call to reschedule the appointment.

Complaint: [redacted]
I am rejecting this response because:From: [redacted]] Sent: Thursday, July 16, 2015 12:40 PM To: [redacted] Subject: RE: You have a New Message from Revdex.com Serving [redacted] Regarding Complaint #[redacted] Exactly there running me around.same people did it with cable they took care of it.the officer I filed report with spoke with her also.melinda or [redacted].told me it wouldnt go on credit while it was investigated.I did n sent everything they asked.please help  
Sincerely,
[redacted]

We are very sorry to hear the customer received less than adequate service. The total charges on all customer bills include both supplier and delivery charges. The supply charge is broken down into two charges, the Supply Charge and the Sales Services Charge.  The delivery charge is broken down...

into four charges, to include a Customer Service Charge, Delivery Charge, SER Mechanism and Conservation Adjustment Mechanism Charge.
The customer can find a brief description of each individual charge shown under the Supply and Delivery Services Detail on her bills below:
Supply Charges Detail:
Supply Charge: The total purchased gas cost of each unit of natural gas.
Sales Services Charge: The rate associated with the recovery of on-site production and storage plant associated with the provision of gas supply, as well as certain gas supply- related asset costs.
Delivery Charges Detail:
Customer Service Charge: The basic cost of providing service, such as metering, meter reading and billing. A flat rate that depends on customer type (e.g., non-heating vs. heating).
Delivery Charge: The charge to deliver natural gas through the [redacted] distribution system.
SER Mechanism Charge (System Expansion Reconciliation Mechanism): The SER reflects the surplus or shortfall in the amount collected by Eversource to expand natural gas distribution in [redacted]
Conservation Adjustment Mechanism: Funds the expansion of conservation programs and to make them available to all customers, not just income-eligible customers.
Eversource is mandated by state regulators therefore both supplier and delivery charges have the approval of the [redacted]y. We hope the customer finds this information helpful. As a reference the customer may refer to our website for further explanation of charges at [redacted]

Payment processing will not be moved closer to New England.  The customer will need to plan accordingly to have payments posted in a timely manner. The deposit is requested in accordance to the ** Public Utilities Commission rules.

Complaint: [redacted]
I am rejecting this response because: The balance was not already removed from the account. Eversource removed the balance and account after the Revdex.com complaint and has...

essentially prevented me from accessing the [redacted] account. In addition, I would like a refund of what I paid for [redacted]t since Eversource deceived myself and the tenant into believing that service had to be transferred instead of disconnected despite being told by myself and the tenant that she was moving out. I would like all monies paid for gas supply/delivery to [redacted] [redacted]
Sincerely,
[redacted]