American Transmission Exchange

After a review of the customer’s account, the customer’s request for tree trimming was submitted to our Eversource Vegetation Department for further assessment.   On 09/23/15 an Eversource Arborist spoke with the customer and arranged a meeting for Friday 09/25/15. The arborist will meet...

the customer on site to review her concerns and determine a resolution.

AFTER REVIEW OF THE ACCOUNT, IT WAS EXPLAINED TO THE CUSTOMER THAT HER NUMBER COULD BE PLACED ON THE ORDER, BUT THERE WAS NO GUARANTEE THAT THE TECH WOULD CALL BEFORE HE CAME.  TECHNICIAN'S DO NOT CALL WHEN IT IS RECONNECT ON  A SHUT OFF FOR NON PAYMENT. IT IS EVERSOURCE'S POLICY TO CHARGE...

WHEN A TECH IS ROUTED TO THE CUSTOMER'S HOME.  THERE WILL BE NO CREDIT OF THE RECONNECT FEE.

AFTER REVIEW OF THE ACCOUNT, PAYMENT CAME BACK TWICE.  THE FIRST TIME THE RETURNED CHECK FEE WAS WAIVED.  THERE WILL BE NO MORE CREDITS OF THE RETURNED CHECK FEE.

A review of the account shows the disconnect order was cancelled and the customer's account has been enrolled on our new start program. Please accept our apologies for any inconvenience, however in most cases, we are unable to establish a payment agreement once a disconnect date has expired and a...

disconnect order is in a pending status.

A review of the account shows termination notices were sent to the customer on April 27, 2016 and May 5, 2016.  We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 05/12/2016....

Once our mechanic is dispatched to the service address there instructions are to disconnect service. As a courtesy the mechanic did allow the customer to call our Credit & Collection however when our mechanic called to confirm payment, the payment was not made yet since the customer’s original payment was rejected. Due to other scheduled appointments, our mechanic had to disconnect service and continue on to his other appointments. In the event service is terminated, the reconnection of service is scheduled for the next business day. Unfortunately we do not have availability to honor same day appointments. The reconnection of service is scheduled for today 05/13/16.

I am glad to hear the streetlights have been restored. We apologize for any inconvenience this may have caused you.

Our records indicate the customer’s service was reconnected at 1:45 PM today (09/13/16). The customer’s feedback will be reviewed and the necessary corrective actions will be taken to better serve our customer’s in the future.

A review of the account, shows that the customer called to make a payment and her account was protected from the shut off.  The agent informed the customer that she needed to make the payment. Services can be restored once a payment of $422.57 has been made.

The customer's account has been forwarded to our credit and collection department for further review. A credit supervisor has made two attempts to reach the customer by phone to discuss the customer's concerns however both attempts have been unsuccessful. The credit supervisor will...

make an additional attempt to reach the customer today.

From: [redacted]
[redacted] To: [redacted]0)   Please disregard this complain as I have sent a letter to the business...

directly, seeking a resolution.   [redacted] ty

Complaint: 1[redacted]
I am rejecting this response because:no matter what their files indicate I was never sent a bill from them.  The fact that you are backing them just gives them more power to treat people however they want,  my children have no been in the cold with no hot water for three days, and that is ridiculous. People may not pay because they have no money not because they don't want to but because they have no money, and the way they extort people is ridiculous. I paid more  on the insurance than I did for my whole payment.  I thought The Revdex.com was to protect the consumer not the company itself, just shows how corporate America really is it's funny that they have more negative comments the good comments but still there A+! And I thought monopolies were illegal it's funny how I can't even go with a different gas company, this is why they're allowed to treat  so many families however they were
Sincerely,
[redacted]

This customer's concerns were previously reviewed and addressed by Eversource.  Improvements to the electric distribution equipment which serves this customer have already been installed.  The service currently meets engineering requirements.  Several construction options which...

further improve electric system performance have been presented to the customer for his consideration.  In response to the customer's request, the  [redacted]e Public Utilities Commission staff has reviewed the customer's concerns, Eversource's subsequent improvements and the additional construction options presented to the customer.  On 8/2, the customer generated a work request to construct one of the options presented.  The company will meet with him on site to discuss the necessary construction details.

A review of the account shows that a disconnect notice went out on 02/16/2018 without the payment or payment arrangements on the account, service was disconnected. All customers must pay a security deposit to get service reconnected. There is no law that states electric service cannot be shut off...

before march 15. If there are no protections on the account service cannot be guaranteed without payment or payment arrangements.  There will be no refunds or credits at this time.

Two supervisors have attempted to reach the customer without success.  The returned payment fee has been reversed.  She can contact a supervisor at [redacted]

Dear Revdex.com: This complaint refers to an account that ended in [redacted] A review of the old account does not show that the account was disputed when it was active in [redacted] or during the past eight (8) years.  Thank you for allowing the opportunity to provide an explanation. Very...

truly yours, [redacted] Regulatory Relations Specialist [redacted]

A review of the account show the customer’s service reconnection is scheduled for today (09/03/15) as an all-day appointment. Unfortunately we are unable to provide the customer with a 4 hour window or call the customer in advance as our scheduling availability does not permit us to do...

so.   Someone over the age of 18 must be present for the service reconnection to allow our mechanic to reconnect the service (at the meter), check for safety and relight any gas appliances that are in the home. We apologize for any inconvenience this may cause however if no one is home to provide our mechanic the necessary access, the appointment will be cancelled and the customer will need to call to reschedule the appointment.

Complaint: [redacted]
I am rejecting this response because:From: [redacted]] Sent: Thursday, July 16, 2015 12:40 PM To: [redacted] Subject: RE: You have a New Message from Revdex.com Serving [redacted] Regarding Complaint #[redacted] Exactly there running me around.same people did it with cable they took care of it.the officer I filed report with spoke with her also.melinda or [redacted].told me it wouldnt go on credit while it was investigated.I did n sent everything they asked.please help  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The balance was not already removed from the account. Eversource removed the balance and account after the Revdex.com complaint and has...

essentially prevented me from accessing the [redacted] account. In addition, I would like a refund of what I paid for [redacted]t since Eversource deceived myself and the tenant into believing that service had to be transferred instead of disconnected despite being told by myself and the tenant that she was moving out. I would like all monies paid for gas supply/delivery to [redacted] [redacted]
Sincerely,
[redacted]

Payment processing will not be moved closer to New England.  The customer will need to plan accordingly to have payments posted in a timely manner. The deposit is requested in accordance to the ** Public Utilities Commission rules.

I submitted a complaint on or about 24 Jan 2016 re Eversource and the tree removal experience.  We have since resolved the matter and I wanted to let you know so you don’t expend any further effort on it. Once I got to the right person, Eversource did a great job following up. Thank you!...

Sincerely, [redacted]