American Video

February 7, 2016 Dear *** *** ***:Thank you for providing AAA Mid-Atlantic the opportunity to review and respond to *** ***’s concerns regarding the insurance information for one of our independent contractors.AAA has contracted with independent service facilities to provide Roadside
AssistanceAAA shall not be liable for any damage, injury or loss occasioned by or resulting from rendering, attempted rendering, or failure to provide any Roadside Assistance or towing service or failure thereof by an independent service facilityIndependent service facilities are not agents of AAA, nor is AAA an agent for themThey are solely responsible for their actionsI have attached a copy of our member benefit guide for your records and AAA’s liability can be found on page 15. *** *** advised us that she opened a claim with her insurance company which would need to be settled directly with our independent contractor, in this case, *** *** *** was advised that if the tow company refused to share their insurance information that she could seek legal action against *** ***. On January 31, AAA was notified via e-mail that *** ***’s insurance company located the name of *** ***’s Insurance company sot that they may move forward in her damage claim. Again, thank you for bringing this matter to our attention and we regret any misunderstanding this may have caused *** ***I believe the actions outlined above should resolve this matterShould you or *** *** have any questions or need any additional information, please feel free to contact us directly at ###-###-#### Ext***. Sincerely, Tina P*** Member Relations Coordinator AAA

Good Day *** ***, Thank you for the opportunity to review *** ***'s concernAttached you will find our response as well as a copy of the communication we sent to our member since he did not respond to phone callsWe are happy to work through a resolution, but need to discuss and get some
additional information from him Kind Regards, Alicia G*** Manager - Member Relations AAA Club Alliance

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for notifying AAA of *** *** *** consumer complaint with the Revdex.com and for this opportunity to respond.After reviewing *** *** membership, I can confirm that she joined AAA on April 30, and requested to cancel on June 7, Per our policy,
cancellation requests within the first months of a new membership are eligible for a prorated refundA prorated refund of $was issued on June 9, We have honored *** *** request for a full refund due to the fact that she was unable to take advantage of our Insurance productsA refund for the remaining $was issued on June 12, 2017.*** *** *** ** *** ***
*** *** *** *** *** * *** ** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** ** ** * *** *** *** ** *** *** ** *** *** *** ** ***
*** *** *** *** *** * *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** ** *** *** *** *** ** ** * *** *** *** ** *** ***Again, we thank the Revdex.com for bringing this matter to our attentionShould you or *** *** have questions or need additional information, please feel free to contact me directly at ***.Candace W*** *** *** ***
*** *** * *** *** * *** *** * *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I hope in the future they will do a better job in training their customer relations associates, who set expectations that went unfulfilled and made an already stressful situation worse
Regards,
*** ***

June 1, 2015Dear *** *** ***:Thank you for notifying AAA Mid-Atlantic of *** ***'s consumer complaint with the Revdex.com and for this opportunity to respondI understand that *** *** is concerned about AAA MidAtlantic's Limited Membership Refund Policy.After reviewing *** ***'s complaint, given the circumstances of when *** *** was last an active member and the timing of when we implemented our limited Membership Refund Policy in April of 2012, we have decided to process a resund in the amount of Sl back to *** *** in the form of a check.Again, I thank the Revdex.com for bringing this matter to our attention and regret any frustration this may have caused *** ***I believe the actions outlined above should resolve this matterShould you or *** *** have any questions or need additional information, please feel free to contact me directly at###-###-####.Sincerely,Eric SManager, Membership Administration

From: C***, BarryDate: Thu, Dec 8, at 4:PMSubject: FW: CASE NUMBER ***To: "***" From: C***, Barry Sent: Thursday, December 08, 4:PMTo: '***'
Subject: CASE NUMBER *** In regard to case number *** Ms*** *** she had her car towed in not running we diagnosed the vehicle to get it running and it needed a fuel pump she then picked up the car and drove it for about ten to twenty miles and the power steering went on the vehicle there is no way of knowing if anything else is wrong with a vehicle if it is not running as I explained to her . Barry C***Car Care Manager*** Club Alliance Inc. Email:BC***@***Phone:###-###-#### Ext***Fax:###-###-####*** * *** Blvd|Philadelphia, PA

April
3, 2017 We
have received your notification and reviewed the complaint referenced above.The
details regarding *** ***’s complaint were investigated and it was determined
that the cost of the services rendered are validSpecific details have helped
explain the reasons for these
chargesOn
January 27, 2017, *** *** required emergency road side assistance. The driver who serviced *** ***’s vehicle
tested his battery and it was determined that he needed a new battery. Unfortunately, AAA does not carry a battery
for a *** *** *** and it would have to be ordered. Since the battery is not carried by AAA, it
does not offer discounted pricing associated with our AAA Battery Program. In addition, because of the location of the
battery, it was considered a “difficult installation” and *** *** was charged
in accordance with the particular shop’s pricing*** *** received a new battery and the service installationSince he was made
aware of the charges, we have no further recourse in which to assist in
obtaining a refund.We
appreciate this opportunity to explain the matter and regret the inconvenience
caused to *** ***. If you have any
questions or concerns, please contact us.Sincerely, A
Rose B.Member Relations Coordinator

June 13, 2016 Dear *** *** ***: Thank you for notifying AAA of *** ***s consumer complaint with the Revdex.com and for this opportunity to respondWe understand that *** *** is concerned about receiving various solicitations from AAA. As a part of our
retention process we did try and salvage *** ***'s membership by sending out various solicitationsTo help resolve this matter, we have instructed our Database Marketing department to eliminate *** ***'s name and law mailbox address from our mailing list(The deletion process normally takes about 4-weeks.) This process should prohibit *** *** from receiving any future solicitations from AAA Mid-Atlantic. Again, we thank the Revdex.com for bringing this matter to our attention and regret any frustration this may have caused *** ***We believe the actions outlined above should resolve this matterShould you or *** *** have any questions or need additional information, please feel free to contact us directly at 1-866MEMBERS (1-866-636-2377). Sincerely, AAA Member Experience

Dear *** ***
* Thank you for the opportunity to respond to *** *** concernsAttached you will find our formal response regarding the incident Kind Regards, Tina P*** Member Relations AAA

Ms***, Thank you for the opportunity to respond to Ms***'s concernsAttached you will find the response from the Insurance Division Kind Regards, Alicia G***Manager, Member Relations AAA Mid Atlantic

Ms***, We are attempting to reach Mr*** in regards to his complaint regarding our Automatic Renewal ProccessWe will be able to resolve once we discuss with Mr***A voice mail was left todayMr*** is free to contact us at ###-###-####MsTina P*** is whom he should
speak with directly, and her extension is *** Kind Regards, Alicia G***Manager - Member RelationsAAA Mid Atlantic

Dear Ms***, Thank you for the opportunity to respond to Mr***' concerns We spoke to Mr*** this morning and advised him that we contacted the *** where he claimed he purchased a AAA batteryThe manager at the *** advised us they have no record of Mr*** ever purchasing a battery Mr*** advised that he would like to drop the case and will not peruse matters further since he can not provide any proof of his original battery purchase If Mr*** locates any documents that will allow us to further investigate, we will do so at that timeAAA Mid-Atlantic will consider this matter closed unless further documents are provided Kind Regards, Tina P*** Member Relations AAA

Complaint: ***
I am rejecting the July response from
Thomas M*** of AAAAAA inspector should have been thorough with his
inspections for quality and compliance reasonsI assume that the inspector has
not provided AAA any photos showing that the mud flap was indeed ok when he
took pictures of the front left tire? Why isn't AAA asking him that instead of
telling me to open another claim?
The response regarding checking all
tires & sensors is also unacceptableI am also concerned that AAA is
leaving out vital pieces of information in their communication with Revdex.comFor
example their response did not have the most recent e-mail conversation I had
with Hillary (see below), even though the date on that is well before the July
AAA letter to Revdex.com
Regarding what I’ve mentioned to
Hillary, I can provide the details of my conversations with *** *** -
example why the warranty information details was not on the back of the
invoices as what was mentioned on the front when I was at their location along
with the signed invoices - if AAA wants to compare my notes with those that are
in *** *** * *** & AAA systemsNote that I had not authorized
either AAA or *** *** * *** to charge the Rental Protection Agreement
to my *** either which is mentioned in e-mail below to Hillary
Separately if AAA's CEO wants my help to
prevent issues like these happening at its company or sub-contractors, I'd be
happy to help outWith over 2/Americans suffering from mental health
problems and increasing weather fluctuations these type of incidents will only
increase if nothing is done soon
I stand by my earlier claim and demand
that the $credit requested be given, otherwise I will take this to my
lawyers for legal actionRegards,*** ***
----------------------------------------------------
Subject:
Re: ***
From:
***@***.com
Date: Fri,
Jul 11:38:-
To:
***@csaa.com
CC:
[email protected]
Hillary - Check the calendars of
*** Pembrook Pines & *** *** * ***I picked up my car when it
was doneIt wasn't finished earlier as mentioned to you
The rental car was left at *** ***
location, since the two companies have a special arrangement for drop offIf
there was an internal issue between those companies on pickup, neither of us
should be being charged
***
Sent from my ***
-------------------------------------------------
On Jul 24, 2015, at 9:AM,
"*** ***" wrote:
*** ***,
Your rental coverage is $a day with a
maximum amount of $This rental coverage is for when your vehicle is being
repaired or not drivable due to an accidentWe authorized your rental from the
time your vehicle got into the accident until the shop made us aware that the
damage related to the accident was repairedIt seems as though the days that
you were charged were unauthorized daysThe $maximum is available to you
if and when your vehicle is still being repaired for damages related to the
accident
Hillary
------------------------------------------------------
From: ***
*** [mailto:***@***.com]
Sent:
Thursday, July 23, 6:PM
To: H***,
Hillary
Cc:
>ClaimDocs
Subject:
RE: ***
Hillary,
According to my notes you had mentioned
to me not to exceed $during our phone conversation when you had given me
the claim numberYou had also said you would take of the reservations if it
needed to be extendedNot sure why the
*** charges or the notes from our phone conversations is not showing up in
your systemPlease check againI'll be providing them to *** ***
& Revdex.com, if they ask me
Per the policy, I have not exceeded $
and everything should be reimbursed
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: MrG*** does not take our concerns seriously and he is not taking responsibility for his employee's faults and poor serviceInstead, he wants to blame us for their poor service. *** ***, if you read his response to us, you will see that he addresses another person's name and case number which are confidential information that should not be disclosed to another consumer. Please read the following attachment which involves the response to MrG***Make sure this gets sent to MsP*** and MrG***. For MsP***, please make sure that you read the attachment to this email and have it be sent to the appropriate individual in corporate because MrWes G*** and MrS*** are unwilling to resolve our concerns and feels that they do not need to do anything on their part to resolve this issue.
Regards,
*** *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

December 1, 2016Dear *** *** ***: Thank you for providing AAA Mid-Atlantic the opportunity to review and respond to *** ***’s concerns regarding her battery refund concern.Apologies rarely suffice when poor service is given, but we are genuinely sorry about her disappointing
experience, and we certainly understand her concernI have provided a copy of her concern to the appropriate management team to ensure this matter is thoroughly reviewed and looked intoHer comment has been added to our comment tracking system and a representative from our Member Relations Department will contact her as soon as possible to further discuss her concerns.Again, thank you for bringing this matter to our attention and we regret any misunderstanding this may have caused *** ***Should you or *** *** have any questions or need any additional information in the meantime, please feel free to contact us directly at ###-###-#### Ext***. Sincerely, Tina PMember Relations Coordinator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I have returned Shawna H***' one voice mail message to me twice today 6/20/Left messages both times, one at 11:am & the second at 3:pm.Sincerely, *** ***

If I receive any more soliciations from AAA, I will report this once again
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***