American Video

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acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because the "responses" provided were for questions from over 4 YEARS AGO!!! Why weren't my emails from A MONTH AGO responded to??? This is completely unacceptable!!!
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because of the following reasons which I will detail below: 1) I received only (1) Voice Mail message (Not 2 as described). It was on Wednesday 11/22/17 at roughly 4:30 p.m. EDT. 2 things to add to this. First, like millions of Travelers, I was away for the Thanksgiving Holiday and unable to answer the call. Second, why would AAA wait until that moment to contact me after having the complaint for a week +? Third, the message was sent on what must have been a 1992 vintage telephone as every other word was inaudible, thus I had no idea what # to return a call too. As stated, there was never a 2nd attempt. Most folks would have attempted to contact me via email or text message as well to continue this complaint if a phone response was not received. 2) You are missing the whole point of the original complaint. I will summarize again. I do not have the receipt for the battery in question. I apologize but in this electronic world most folks do not keep every receipt. As stated, to the tech, it amazes me in this day and age, with a AAA battery, you cannot look up via a barcode or serial # the manufacture and sale date. You can walk into any retail store these days, provide any info sans a receipt such as a name, phone number, credit card number, etc. and history of the product can be found. So for you to say in your reply, "please send the original receipt" means you never really read the original complaint. 3) Finally, the biggest complaint here is not the additional $144.+/_ dollars that was spent on a new battery, but more the hour long wait the tech and I had to wait, in 30 degree weather. The tech had to continually call back to see if he had any response. Finally, I attempted to call and discuss and was met with "no paper, no service".  All managers have the ability to "modify" the rules in all situations. These folks were "hard" to the fact, no paper, no help. So, now that it was getting dark, the AAA van which burnt an hours of gas Idling waiting for a return phone call, the tech asked if I wanted to buy this battery. I had no real options in that I had to drive the car to work the next day, so it was purchased. It will certainly be my last AAA battery purchase going forward. In summary, unfortunately, AAA has slid down the poor customer service scale like so many other companies. They can decide what they would like to do next however it is nice to know their are alternatives to AAA such as better world club, your car insurance which covers towing, etc. I will be exploring all these during my renewal period in February. If the refund is not issued, hopefully they will use it for logical and compassion training for their management staff.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: it totally unfair that I had to endure the hardship of having to pay for the repairs of the car with the help of my son whose in college and needed this vehicle cause he has a rare skin cancer. To me, that money could of been utilized to help with transporting both of my sons out of state for college. In all fairness, the principle is I reported the incident in a timely fashion, within minutes of it happening. I did all the necessary information you needed to document incident and you did nothing to help or repair the problem that the tow driver had when placing the vehicle down. I understand that accidents happen. However instead of putting the customer first, you placed a third party first that you subcontractor first, I've been a customer over 5 years and again mistakes happen, but to me this is inexcusable because it had affected my 21 year old who works and is in college and dealing with a medical condition to have to deal with this and get up the money for repairs, when your company should have accepted responsibility of what they did. Last but not least it took a week to resolve this issue and you put two calls to the tow truck company and by third attempt you got an decision. So let's be honest if the tow truck driver felt he was not at fault then why did it take a week for it to get resolved and how does the tow truck driver take a week to respond back if he felt like he didn't do anything wrong? Is that how you conduct business? 
Regards,
[redacted]

February 4, 2016We have received
and reviewed [redacted]’s complaint referenced above.The following was
offered as a resolution with [redacted] and accepted by [redacted]: AAA Car Care Center in Clifton Heights, PA will order the positive battery terminal cover and install the...

replacement part free of charge. AAA Car Care Center in Clifton Heights, PA will make sure the AAA battery was properly installed in the vehicle free of charge.On behalf of AAA
Mid Atlantic we sincerely apologize any frustration she may have endured, as a
result of her service request.  If you
should have further questions or concerns please contact us at [redacted],
Ext. [redacted]Respectfully Denise C.Member Relations CoordinatorAAA Mid Atlantic

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Neither a car nor a ride were offered to me as it was stated to me (again from my notes) that I "lived too far" from their business. Ms. Jennifer O'[redacted] is a liar; and if not her, then her staff.I took reasonable measures to have the work completed correctly having spent 3 working days in the month of December 2015 in wait, in and around their location.  She states that they use "quality parts" in her response.  The issue is not the quality of the parts, but the lack of part replacement and the poor quality of labor provided. Simply put, AAA cut corners and in doing so, placed my safety in jeopardy. I stand by my complaint and by my demand.V/R-[redacted]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear [redacted]:Thank you for notifying AAA of [redacted]’s consumer complaint with the Revdex.com and for this opportunity to respond.After reviewing [redacted]’s complaint, we can confirm that [redacted] was advised on a recorded line there would be a Release of...

Claims for [redacted] to sign prior to releasing a check to reimburse for the missing key. [redacted] is not on this membership with [redacted], however, he has his own membership with AAA Mid- Atlantic. We have been communicating with him as a courtesy regarding this claim for [redacted].AAA had agreed to reimburse the key replacement in the full amount of $263.00. From November of 2016 when the AAA Release of Claims was discussed with [redacted], there was no mention of any issue with having [redacted] signing the release form. In April of 2017, [redacted] sent an email refusing to sign the release form.We have communicated several times with [redacted], that we require the release form for our records in order to release a check. Even though at one point [redacted] has agreed to our request, he is now asking for a refund for a remote which was not asked for during this claim.Again, AAAMA, has agreed to refund [redacted] in full, all that is needed is a signature from her on the form that was mailed [redacted] address as listed in our files. The form was also emailed to [redacted].Respectfully,A Rose B. Member Relations

July 21, 2017Dear [redacted]:Thank you for notifying AAA of [redacted]’s consumer complaint with the Revdex.com and for this opportunity to respond.We conducted and completed our investigation into the damage that was claimed to have occurred when service was provided by ** *...

[redacted] on June 9, 2017. As part of our investigation, we reviewed the information you provided along with our records of the service event. ** [redacted] has denied any responsibility for the damage you noted and we could find no reasonable basis upon which to conclude that the service provided was the source of the damage in your complaint. The result of the damage assessment is that based on the pictures and the video that was provided the damage appears to be a pre-existing issue. We are unable to hold the towing facility liable for the damages. We were advised that it looks as though the vehicle had hit a curb which damaged the bumper and pushed in the radiator based on the white scratches that were on the underside of the front bumper and is not a result of her call for roadside assistance.Please note that ** [redacted] is an independent contractor with whom AAA Mid-Atlantic has contracted to provide roadside assistance to Members. AAA Mid-Atlantic in no way supervises or controls ** [redacted] in the provision of roadside assistance to Members and bears no responsibility for ** [redacted]'s alleged conduct. We advised [redacted] that she can either go through her insurance or seek action against the independent contractor.Again, we thank the Revdex.com of Metro Washington DC & Eastern Pennsylvania for bringing this matter to our attention.Sincerely,Tina P AAA Member Experience

February 19, 2016Dear [redacted]:Thank you for notifying AAA Mid-Atlantic of [redacted]'s consumer complaint, regarding our billing practices, with the Revdex.com.First, let me extend our sincerest apology for any frustration this matter may have caused [redacted]. We have...

cancelled her AAA Mid-Atlantic membership as requested. To prohibit [redacted] from receiving any future billing or solicitations from AAA Mid-Atlantic, we have removed [redacted]'s name and mailbox address from our mailing list. Please note that it may take up to 60 days to complete the removal request. We appreciate [redacted]’s patience should she receive any mailings during this timeframe.Again, I thank the Revdex.com of Metro Washington DC & Eastern Pennsylvania for bringing this matter to our attention and regret any frustration this may have caused [redacted]. I believe the actions outlined above should resolve this matter. Should you or [redacted] have any questions or need additional information, please feel free to contact me directly at ###-###-####Sincerely,
Candace W.Member Experience and Retention

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi [redacted]:Thank you for providing us the opportunity to respond to the [redacted] concern. On June 13 we sent a response advising that the account as been removed of the solicitation list. This process can take up to 6 weeks for the member to be completely removed from the system. I have...

reattached the letter indication the above.Thank you[redacted]

January 28, 2016Dear [redacted]:AAA
appreciate the opportunity to review and resolve the concerns [redacted] has
expressed regarding estimate and repairs at our Car Care Center. [redacted] worked with the District Director Maria Y[redacted] to resolve his concerns.
Below you will find a copy of the...

email Ms. Y[redacted] sent to [redacted] as
confirmation of the resolution. He was given a deep discount on his repairs
after speaking at length with Ms. Y[redacted]. Additionally,
please note that [redacted]’s concerns were resolved the same day that he
contacted the Car Care Center and subsequently the Revdex.com. Again, wet thank you
for the opportunity to respond and work with [redacted]. Kind Regards, Alicia G[redacted]Manager - Member Relations AAA Mid Atlantic

Dear [redacted],  Thank you for the opportunity to respond to [redacted]'s concerns. Attached you will find our formal response regarding the incident. The initial address he gave us was listed in Henrico, VA. This most recent request has the address listed in Richmond, VA. Both have been placed on the "Do Not Solicit" listing.  Kind Regards, Tina P[redacted]Member Relations AAA

Dear [redacted],  We have reached out to the Regional Manager for the CCIT and are awaiting their response. We have been in contact with [redacted] and let him know we will update him as soon as we have a resolution. Sincerely,Tina P[redacted] ###-###-#### Ext. [redacted]

December 1, 2016Dear [redacted]: Thank you for providing AAA Mid-Atlantic the opportunity to review and respond to [redacted]’s concerns regarding the cost of his membership dues. Apologies rarely suffice when poor service is given, but we are genuinely sorry about his...

disappointing experience, and we certainly understand his concern. His comment has been added to our comment tracking system and a representative from our Member Relations Department will contact him as soon as possible to further discuss his concerns. Again, thank you for bringing this matter to our attention and we regret any misunderstanding this may have caused [redacted]. Should you or [redacted] have any questions or need any additional information in the meantime, please feel free to contact us directly at ###-###-#### Ext. [redacted]. Sincerely,Tina PMember Relations Coordinator

June 22, 2015Dear [redacted]:Thank you for providing AAA Mid-Atlantic the opportunity to review our records and respond to [redacted]’s concern.This issue was resolved prior to the submittal of the Revdex.com complaint. Check #’ [redacted] for $50 and #[redacted] for $30 were mailed to member on June 15,...

2015.Thank you for the opportunity to respond and work with [redacted] so that we can resolve and provide understanding. If [redacted] wishes to continue the investigation, she may call us back @ ###-###-#### and speak with a Member Relations Coordinator who will be able to assist her.Sincerely,Alicia G[redacted]Manager - Member Relations AAA MidAtlantic.

In response to the recent statement that was sent to you by AAA. The whole statement is questionable. It's beyond belief that this company would continue to go back and forward with a value customer in knowing that the technician was negligent and made a mindless decision in servicing my vehicle. As I stated before with having conversations with several technicians it unimaginable for the spare tire to come off the hoist cable halfway with my [redacted] XL sitting on the ground without being placed  on an auto-lift. Nevertheless it's impossible for a skilled mechanic making the decision to continue taking the spare tire off the tire hoist if it's malfunctioning and the vehicle is capable of being driving to [redacted] without the spare being installed.  My children and I waited patiently in the waiting area to take my vehicle to [redacted] not [redacted] because the service was taking much longer than the estimated timeframe that was quoted. However it was never brought to my attention verbally that the tire hoist had seized. I never spoke to the AAA technician at that location. Therefore I wasn't made aware of the issue until the day I took my vehicle to the [redacted] dealership in Clarksville. An immediately after get this information and having the technician at the dealership explaining to me while my vehicle was up on the auto-lift the issue a hand plus denying the usage of needing to use a special tool to operate the tire hoist. I immediately returned to the AAA service center in Columbia. AAA is a company that I trusted for several years with in purchasing a membership and telling other about the services that they provide. After this situation "yes" I am extremely frustrated and truly having doubts about continuing on with my membership and other services that I have through AAA. Ms. [redacted] if you should having any further questions please feel free to contact me.Sincerely,[redacted]Complaint# [redacted]

[redacted], We are please to advise that we have been able to speak with [redacted] and are working with him towards a amicable resolution. We are addressing his long wait for service as well as reimbursing him for a $45 charge he paid. Our coordinator is working directly with [redacted]...

[redacted] to see through the resolution.  We appreciate the opportunity to reveiw and respond to [redacted]'s grievance.  Kind Regards,  Alicia G[redacted]Manager - Member RelationsAAA MidAtlantic

Dear [redacted],
 
Thank you for the opportunity to
respond to [redacted] concerns. At this time our Damage Assessor has made contact with [redacted] in regard to the concern filed with the Revdex.com under case # [redacted]. As of February 26th 2016 an arrangement has been made to have the...

damages reviewed a second time under the Damage Appeal process with AAA Mid Atlantic. The Assessor advised on February 26th that an inspection of the vehicle will be conducted, on Monday 29th of February. At this time we are awaiting a response from the Damage Assessor as to the next course of action
Kind Regards,
Nadia M[redacted]