American Video

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Complaint: ***
I am rejecting this responseWhile I appreciate the effort of coming to a mutual agreement from my first complaint, MsG*** and MrWes were very unreceptive when I confronted them with my second complaintTheir lack of sympathy from my second complaint has made them lose a customer.
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 5, 2015*** *** originally had his vehicle towed to our location on July 14, He stated that after pulling away from a stop, he observed a burning smell from the vehicle and stated the vehicle was hesitant to accelerateOur technician inspected the vehicle however was unable to
duplicate the burning smell or acceleration issue but did find an oil leak from the engineAdditionally, he did observe the vehicle running rough and found service codes stored in main engine computer (misfires detected).Multiple service recommendations were made to repair oil leak as well as additional items in need of repairPer misfire and rough running condition, recommendations were made that included qualifying notes for possible additional parts as needed, all documented on original paperwork and discussed with customer*** *** approved an original estimate totaling $on 07/14/(G) 1:46:25pm; however those repairs did not include the oil leak repair.While performing the original approved repairs, it was determined that additional ignition System related parts (as discussed during initial estimate) were in fact needed*** *** approved those additional repairs for a total amount (including the original estimate amount of $665.50) of $on 07/16/G) 8:44:17am.*** *** was notified of the completion of the repairs on 07/16/(G) 12:50:23pm*** *** picked the vehicle up on 07/17/(a) 11:11:48amThe final invoice was reviewed with *** *** prior to payment being made and asked if he had any questions to which he answered no and paid the invoice using different credit cardsBoth invoice and credit card receipts were signed by *** ***.All original paperwork, estimates, notes and inspection by technician are documented, date and time stamped and on file.Thank you,Jennifer O.Car Care Manager

Dear *** *** ***: Thank you for providing AAA Mid-Atlantic the opportunity to review and respond to *** ***’s concerns regarding her recent experience with AAA Mid-Atlantic’s towing service. We sincerely apologize for any frustration this matter may have caused *** ***
We reviewed the call recordings and *** *** stated he wanted his car towed to *** *** in Bala Cynwd. Our call receiver completed a search to locate the address and read the address back to the member and asked if that was where he wanted the car towed to and the member stated yesThe vehicle was towed to that address and the member chose not to accompany the vehicleThe vehicle was not towed to the repair facility that the member truly had in mind and was impounded due to being left on the ***’s parking lot.Although, the vehicle was towed to the wrong location, after the member verified the address the call receiver found was correctWe are providing a full refund of the impound fees as a goodwill gesture towards our AAA Member for the inconvenient of the situation. Again, thank you for bringing this matter to our attention and we regret any frustration this may have caused *** ***I believe the actions outlined above should resolve this matterShould you or *** *** have any questions or need any additional information, please feel free to contact us directly at *** Ext***. Sincerely, Tina P***

May 26, 2016Dear *** ***:Thank you for the opportunity
to address the complaint filed with the Revdex.com by *** *** ***I contacted *** *** to
obtain a better understanding of the concernsShe said that when she received
service, driver told her that she was not
responsible for a billHowever,
about a month later she received a bill for $which she is disputing.*** *** has a Basic Membership,
under which the first tow miles are covered and any additional miles is
billable at $per mile She asked
the driver what she would have to pay for the service. The driver said let her know that nothing was
due at that time; this is because our system indicate that a credit card was on
file for the over miles. Which was an
error on our behalf.Due to the misunderstanding
between the driver and the member, we removed the bill form the accountThe
member accepted this as a resolutionThank you for your timeSincerely, Nadia M*** Member Relations Coordinator

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Complaint: ***
I am rejecting this response because: I had tp take a second day off to get the truck raired, so they are lying about thatAlso they still charged me more then the first QoutePlease clpse this complant, But please keep these notes so people can read itThank you.
Regards,
*** ***

Dear *** ***, Thank you for the opportunity to respond to *** ***' concernsWe have contacted the member on February 13, and advised that they will be reimbursed in the full amount of $ Kind Regards, Tina P***Member Relations AAA

May 20, 2016Dear *** ***:Thank you for notifying AAA of *** ***'s consumer complaint with the Revdex.com and for this opportunity to respond.After reviewing *** ***'s membership, we can confirm **& *** *** responded to a direct mail offering two members at
our Basic level coverage for the discounted price of $(see attached direct mail response)We received the response and $checkpayment on 4/13/Membership cards, along with a welcome packet, were mailed 4/14/We apologize if the *** did not receive the cards.Our records show that when *** *** contacted us in early May during the phone conversation the Plus upgrade was added on to her membership in error which is an additional $A bill was sent for that amountWe apologize for any confusion and have removed the Plus coverage from the membershipIf *** *** wishes to upgrade to Plus or cancel the membership, please have her contact us at 1-866MEMBERSPlease note that the cancellation request must be received by 7/31/AAA's refund policy is outlined below:Membership Refind Policy within First Months of New Membership At any time during the first three months of your new membership including any upgrades and added associate members, you decide AAA isn't right for you, simply cancelWe'll refund the unused portion of your paid membership duesOverpayments will be applied to your next membership renewal or on a request basis will be 100% refundedNo other refunds will be granted.Membership Refund Policy after First Months of Membership Membership dues payments including renewals, upgrades and added associate members will not be refunded once applied to your membership, however, your Membership will remain inforce until it expires, Overpayments will be applied to your next membership renewal or on a request basis will be 100% refiunded.Again, we thank the Revdex.com for bringing this matter to our attentionShould you or *** *** have questions or need additional information, please feel free to contact me directly at ###-###-####, ext, ***.Sincerely,Candace W.AAA Member Experience

Good Morning - Thank you for the opportunity to respond to *** ***'s concerns. Attached you will find our response from our Membership DepartmentKind Regards, Alicia G***Manager - Member Relations AAA- Mid Atlantic

July 21, Dear *** ***:Thank you for notifying
AAA of *** *** ***’s consumer complaint with the Revdex.com and for this opportunity to respond.The vehicle was brought in with the complaint that the vehicle had to be jump started a few days ago, and On July 14, it shut off while drivingThe Car Care Insurance and Travel Center tested the electrical system and found only the battery failed*** *** was called to come pick up the vehicle.At this time the tech noticed the battery light was on, although the alternator test had passed and the light hadn’t been onWe brought it back in and noticed then that fuse for the alternator was blownThis was a dealer specific item, so the repair was again delayed (it was made worse since this was Memorial Day weekend)When this was received and installed, it was found that the alternator was failing only when the engine revs went over about rpmsThe issue is during a battery/electrical system test where the alternator is tested, it is tested at rpms, and at engine idle (below rpms)So the Car Care Insurance and Travel Center had to again call *** *** back to inform alternator was also necessary.Throughout, the Car Care Insurance and Travel Center were unable to give a full complete diagnosis on the first try due to the strange nature of how this was failing vs the means of testingThe final straw was when *** *** called to come and pick up the carHe was informed that the Car Care Insurance and Travel Center close at and was inappropriately told that the must be here no later than to pick up their vehicle*** *** was provided with the estimate and agreed to repairs with no problem, he knew the amount.At the end, he questioned what exactly needed to be done since he had been contacted multiple times, each time adding parts, although they were all justifiedThe Car Care Insurance and Travel Center certainly feel they should have handled the pickup of the vehicle better but all parts and cost have been justified.Again, we thank the Revdex.com of Metro Washington DC & Eastern Pennsylvania for bringing this matter to our attention.Sincerely,Wes G

Dear *** ***:Thank you for notifying AAA of *** *** consumer complaint with the Better BusinessBureau and for this opportunity to respond.After contacting *** ***, he has advised that the matter has been settled with the car carecenter directlyHe was able to reach an agreement with
the manager of the shop.We consider the matter resolved and closed.Thank you for the opportunity to of serviceIf you have any questions or concerns, pleasecontact me.Respectfully,A Rose B.Member Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: As stated in my original complaint if AAA was not going to assist me they should have told me in the beginningThey allowed me to spend hours waiting for assistanceI was well aware that my membership does not cover the home lock out but the service agent I spoke with assured me they would help provided that I paid the lock smith which I had no problem with; I just wanted to be let into my home without paying an unfair amountI trusted AAA because I have always had a good response from them and the way I was treated this time was totally unreasonableThey should have told me in the beginning to get a local locksmith rather that rely on them.The customer relations was racist and and disrespectful to meI didn't aperciate it and I want something done about JoshI also want a written apology from him as well as my first request to be compensated fro how I was treated and how long I was made to wait.Regards,
*** ***

Re: Response to *** *** Revdex.com Complaint ID # *** Price Quote and RepairDear *** ***Thank you for providing AAA Mid-Atlantic the opportunity to review and respond to *** *** concern. In response to *** *** concern, l follow-up
with respect to his automotive repairs at AAA Care Care *** *** *** *** ** on August 30, *** *** was quoted $and a one day repair*** *** decided to hold off on the workWhen He returned to the same location a new estimate was given with days to repair at $2400.00.*** *** upon leaving facility (Parking Lot) after his initial repair heard a distintctfully louder sound and smelled exhaust from the vehicleAfter returning the second time on October 11, 2015, a portion of the noise was gone still had the vapor smell from the vehicleAAA has reached out to *** *** which he has provided paperwork to review his concern*** ***, Manager, from our *** *** *** spoke to *** *** today The AAA Car Care in *** will move forward with an amicable resolution for *** *** on November 14, 2015, to having the exhaust on his vehicle repaired.Sincerely, Dana T***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** **

July 20, 2015Dear *** *** ***;Thank you for notifying AAA Mid-Atlantic of *** *** ***’s consumer complaint with the Revdex.com and for this opportunity to respondI understand that *** *** is concerned about receiving various solicitations from AAA Mid-Atlantic.First,
let me extend my sincerest apology for any confusion this matter may have caused *** ***As a part of our retention process we did try and salvage *** ***’s membership by sending out various solicitationsTo help resolve this matter, I instructed our Database Marketing department to eliminate ***’s name and law mailbox address from our mailing list(The deletion process normally takes about 4-weeks.) This process should prohibit *** *** from receiving any future solicitations from AAA Mid-Atlantic.Again, I thank the Revdex.com of Delaware for bringing this matter to our attention and regret any frustration this may have caused *** ***I believe the actions outlined above should resolve this matterShould you or *** *** have any questions or need additional information, please feel free to contact me directly at ###-###-####.Sincerely,Eric SManager, Membership AdministrationAAA MidAtlantic

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
***
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
No matter what you say, the contract I signed didn't have any exclusions for mileageI should still have the remainder of the warranty without any exclusions that weren't in the contractRegards,
*** ***

Dear [redacted],  Thank you for the opportunity to respond to [redacted] [redacted]'s concerns. Attached you will find our formal response regarding the incident.  Kind Regards, Tina P[redacted]Member Relations AAA

AAA Mid-Atlantic will respond to our members concerns, reimbursement requests, etc in the order in which they are received. We do our best to make sure these requests are met in a reasonable amount of time. We sincerely apologize for any inconvenice this may have caused. For future reference please...

dial ###-###-#### for any concerns you may have.Thank you, Tina P[redacted]Member Relations Coordinator

[redacted] as per our conversation when [redacted] brought her vehicle in it was not running we could not see anything else wrong with the vehicle there was no visible signs of any leaks , after we got the approval for the fuel pump to get it running we test drove it for about a half mile and the the customer then picked up the vehicle and from what she is saying is she drove about 3 to 4 more miles when the power steering started to leak.