American Video

December 9, 2015We have received and reviewed [redacted]’s complaint submitted to your department on 11/29/2015.  Your complaint assignment has been
referred to me for response.The following is being offered as a
resolution: $23 refund for Tire plug (Tire Plugging is not a covered...

service under the terms of the membership – See Member Guide.  That service would be a private agreement between the member, [redacted], and the private contractor, District Towing, dispatched to the scene.The member requested a refund of the $72.00 paid for the membership.  We ask that you please refer to the Member Guide of [redacted]’s membership.  [redacted] is not eligible for a refund of her dues.  However her Membership can and will be marked for “Do not Renew” status and will expire at the end of her renewal date listed as 12/1/2016.   Our Member Administrations Dept. has sent additional information to [redacted] regarding this matter as well.[redacted] expressed concerns regarding her interactions with various AAA employees. We assure you that these interactions are being addressed internally. On behalf of AAA Mid Atlantic we sincerely
apologize any frustration she may have endured, as a result of her service
request.  If you should have further
questions or concerns please contact us at ###-###-####, Ext. [redacted]Respectfully Timm
C.Member Relations Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Why the AAA Inspector decided to go with whatever the [redacted] dealership mentioned? His job is to ensure that the right thing is being done for the customer not the [redacted] dealership.The dealership for example immediately put the blame on the tires saying they were not to ** specs. Did they ever tell your inspector that I had to change 2 tires within a span of 1 week last year. On further investigation it was found that the rim had  a hairline crack and was causing the tires to rupture. If with all the technology that [redacted] has it couldn't tell me or the inspector what went [redacted] the tire or the rim, shouldn't they have at least taken out all 4 tires to see if there were any rim cracks in the other wheels? Not only was this necessary from a safety perspective, but it would have immediately identified the sensor issue. How do they know that the sensors didn't get damaged during the accident? Why didn't either [redacted] nor the inspector take into account all the car history I had provided them rather than assuming that the tire went [redacted]. I had also told them that it appeared as if the tire had been knifed and OSHA was investigating the problem. That in itself should have ensured they take extra precaution, but even that fell on deaf ears.Regarding the mud flap, even basic photos of the wheel and surrounding areas for insurance records purposes would have shown there was a problem there. I do not see any photos, just a May 22 e-mail from [redacted] regarding sensors in AAA's response. I would like to see the photos based on which they are making a claim that the mud flap was ok when the inspector was doing the inspection.I'm also surprised that AAA did not mention anything about my recent July 2 e-mail to them in their July 8 response. I've attached the same. [redacted] has given me a temporary credit on these 4 charges while they investigate this fraud. I would like a response from AAA on this also. Separately if AAA's CEO is interested in my '07+ ongoing work with [redacted] which would have ensured that [redacted]-chips embedded in [redacted], teeth, tires, knees etc. that could take the equivalent of camera photos, pressure, temp, smell etc. which could then be shown in a 3D virtual reality view as different channels on TV, I can send him a separate package on that. The [redacted] completely ignored it. The 3P BPM simplification for currency tracing via these [redacted] chips on paper notes would have also confirmed if there was truth to the fact that Wall Street pressure was becoming too excessive and adding to list of reasons for country wars and why 2/3+ of the world population is now suffering from mental health problems. Some people say we are already 10 years into a mass extinction cycle. The [redacted] would have at least given a fighting chance to the remaining 1/3 of the world population to create an [redacted] type solution to avoid this mass extinction from the rapidly deteriorating quality of our air, food & water.I stand by my earlier claim and demand that the $700 credit requested be given, otherwise I will take this to my lawyers for legal action.Regards,[redacted]--------------------------------------From: [redacted].comTo: [redacted].comSubject: RE: Claim# [redacted] & Rental Reservation # [redacted]Date: Thu, 2 Jul 2015 11:11:10 -0400[redacted],My [redacted] Bill is showing the following charges from E[redacted], Pembrook Pines. Please note that I had declined the Rental Protection Agreement from them.1. 5/21: $100   Agreement #[redacted]; Date: 15/05/06- 15/05/212. 5/22: $24.95 Rental Protection Agreement Added ([redacted]): Ph: 800-326-20783. 5/29: $82.36 Agreement #[redacted] Date:  15/05/29 - 15/05/294. 5/30: $24.95 Rental Protection Agreement Added ([redacted]):  Ph: [redacted]While speaking with [redacted], they said it could have been a mix up because their IT systems are integrated with AAA Insurance. I fail to understand why these charges are showing the dates indicated because I had already returned my car by then.E[redacted] also mentioned that they have charged $100 on my [redacted] Card on 5/18, because AAA refused to extend the days rented on the car. I do not see that charge on my bill. Regardless, per our discussions I was supposed not to exceed $900, which I have. Could you please look into these 5 charges and make sure I get the credit back.Separately if your CEO is interested in ** simplification patents for currency tracing across multiple organizations to address issues like 2/3+ employees now suffering from mental health problems and climate change, I can send him some separate information. Also, please note that I have filed a Revdex.com complaint against the poor quality job that the inspection company AAA sub-contracts did on my [redacted] in spite of my concerns about [redacted]'s possible involvement and the fact that OSHA was investigating this.I hope you can expedite the process to give me back the credit on these wrong charges. As I'd mentioned below we urgently need the money owed to us.Regards,[redacted]

Dear Ms. [redacted],  Thank you for the opportunity to respond to Mr. [redacted]  concerns. Attached you will find our formal response regarding the incident.  Kind Regards, Nadia M[redacted] Dear Ms. [redacted]: I
write this in response to your communication of May 25, 2016
regarding Ms. [redacted]’ additional concerns regarding our prior
response. In our previous letter, it was stated that Ms. [redacted] came in with a
flat tire; per her assertion, she is correct in stating that it was
not flat, there was a screw which had punctured the tire,
contribution to a slow leak. At that time, she was advised that due
to the location of the screw, it was not safe to patch the tire. Ms.
[redacted] was also informed that she could drive to [redacted] with the
tire as it was, or we could change it out for the spare. She opted
to have the tire changed out for the spare. Ms. [redacted]’ was both verbally informed and informed in writing at
the time of her visit regarding the seizing of the tire hoist
mechanism. I have personally verified this with the technician. In
fact, we advised her to take the vehicle to the ** dealer, as they
have a special tool to deal with this situation, which is fairly
common on certain ** vehicles, inclusive of the [redacted].
Basically, as the vehicle ages and is exposed to the elements, water
and road dirt get into the tire hoist assembly, and the cables and
bolts are prone to corrosion. This can result in a failure of the
tire hoist to raise and lower properly, or can result in the cable
simply snapping, the assembly coming apart, and the tire falling out
onto a roadway. This is not something over which our technician has
any control. In fact, there are after-market tire hoist assemblies
made for these vehicles to correct this specific issue. Although we certainly understand Ms. [redacted]’ frustration, bear in
mind that she is driving an 8 year old vehicle in east coast weather
conditions. Corrosion of undercarriage parts, including tire hoists
is not uncommon in such conditions. As to Ms. [redacted]’ statements about who contacted [redacted], I am
perfectly willing to concede that point, as the language in the
letter sent to the Revdex.com on May 4, 2016 was ambiguous. However, this
is not relevant to Ms. [redacted]’ complaint about the seized tire
hoist, and I did not ask the technician to confirm or deny, so I am
not going to address it further. By
the nature of this part, if it is going to fail, it generally happens
in one of the three ways cited earlier – e.g., upon attempting to
lower the tire out; upon attempting to put the hoist back in place
after retrieving the tire; or by a snapped hoist cable. In light of
the information supplied by the technician regarding this particular
failure, AAA Mid-Atlantic cannot accept liability for the failure of
the part, as nothing we did or could have done would have prevented
this occurrence. If
you have any further questions, please feel free to contact me. Sincerely, Robyn L.
T[redacted] Assistant
General Counsel

November 3, 2015Dear [redacted].:Thank you for notifying AAA Mid-Atlantic of [redacted]'s consumer complaint, regarding a refund, with the Revdex.com.In July, we followed our normal procedure to notify the member that we would charge the credit card on file for the upcoming...

year of membership dues. On the renewal notice, prominently stated in large font, is the wording “AAA Automatic Membership Renewal Confirmation.” At the bottom of the notice, also in large font, is the wording “To change or update membership, call ###-###-####, visit our secure website at www.A.A.A.com, or visit one of Our conveniently located retail stores.” In addition, this billing confirmation included the following language advising that the membership was going to be automatically charged on September 1, 2015:"Your payment card will be charged, and your AAA Membership will remain valid as long as your membership dues are current.”The renewal confirmation statement also includes a reference to AAA's full Membership terms and conditions, which are available at AAA.com/memberrenew:Membership dues payments including renewals, upgrades and added associate members, will not be refunded once applied to your membership. Once adjusted, your Membership will remain in force until it expires. Overpayments will be applied to your next membership renewal, or be fully refunded on a request basis.In accordance with the aforementioned policy, we are unable to grant [redacted]'s request for a refund. Again, we thank the Revdex.com of Metro Washington DC & Eastern Pennsylvania for bringing this matter to our attention. Should there be any further questions in this matter, please feel free to contact us at 1-866MEMBERS.Sincerely,Member Experience and Retention

[redacted]   Thank you for the opportunity to respond to [redacted] concerns. Attached you will find our formal response regarding the incident.   Kind Regards,   Tina P[redacted] Member Relations AAAThank you for notifying AAA that [redacted] has filed a...

consumer complaint with the Revdex.com.After reviewing [redacted] membership, we can confirm that she called AAA on July 20, 2017 requesting a refund. Our call center representative provided inaccurate information to [redacted] that led her to believe she was going to receive a refund for her membership. As a one-time exception we are able to grant [redacted] request for a refund. A refund in the amount of $107.50 has been processed back to her credit card. [redacted] AAA membership has been cancelled as requested.Again, we thank the Revdex.com for bringing this matter to our attention. We thank [redacted] for allowing us to serve her for the past year and believe the actions outlined above should resolve this matter. Should you or [redacted] have questions or need additional information, please feel free to contact me directly at [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: AAA has completely ignored the fact that I spent $78.58 with [redacted] to repair/replace the lug nuts that the AAA agent who came to repair my tire neglected to put on the tire, almost causing me to have a severe accident.  The manager at [redacted] whose name I enclosed with the complaint stated that AAA should reimburse me for this expense that I would not have incurred had the AAA agent who came to repair my tire done the right thing in the first place to have failed to attach my tire to the car frame with the requisite 4 lug nuts...not the 2 lug nuts that he placed on the car....and made no mention to me of this problem at the time.  I want this publicized regarding how they failed me and I want nothing further to do with this company.  I will tell everyone I can how they screwed me over.  I will also use social media to broadcast this.  Other people since this have told me how they also had nasty experiences with AAA and no longer deal with them.  Now I understand.
Regards,
[redacted]

To Whom it may concern:Thank you for the opportunity to respond to [redacted]'s grievance. We've attempted to reach him to no avail. Attached you will find our response and offered resolution.  Kind Regards,  Alicia G[redacted]Manager, Member Relations AAA MidAtlantic

Good Morning [redacted], In order to further assist [redacted] we are in need of a copy of their receipt and the specific AAA location, including address, they visited to purchase their license renewal.Sincerely,Tina P[redacted]

Dear [redacted]: Thank you for the opportunity to respond to the rejection. Our representative Ms. H[redacted] , have reached out to the member. The following are the documentation of our call log out to [redacted]. Tue Jun 21 10:27:56 EDT 2016Entered by [redacted] - [redacted] Member called in when I was out of the office stating that she works and its hard for her to get to the phone while working. She asked for a call back at ###-###-####.  Called member.. no answer.. lmTue Jun 21 10:29:25 EDT 2016Entered by [redacted] - [redacted] Tried member again at ###-###-####.... no answer.. lm Tue Jun 21 11:02:36 EDT 2016Entered by [redacted] [redacted] Member called me back when I was on the line.  She left message saying that she gets off of work at 4:45 PM.  I called her back and left her a message asking her to call me back at 4:45 PM.  Tue Jun 21 16:59:07 EDT 2016Entered by [redacted] - [redacted] Tried member again.. no answer.. lm .. Advised that I will be in training tomorrow.  If she calls in when Im not available, please have her send in any and every document she has related to her AAA battery claim.    * AAA battery invoice* documents from her personal mechanic showing their findings Thank youNadia M[redacted] * etc.

Dear [redacted]    Thank you for the opportunity to respond to [redacted] concerns. Attached you will find our formal response regarding the incident.   Kind Regards, Tina P[redacted] Member Relations AAA

From: [redacted] <[redacted]@[redacted].com>Date: Mon, Jul 6, 2015 at 3:45 PMSubject: Re: ID # [redacted]- AAA Mid Atlantic, IncorporatedTo: Revdex.com of Metro Washington DC <[email protected]>Revdex.com Complaint Case# [redacted] (Ref#[redacted])To whom it may concern,    This is an update of AAA complaint, reference #  is above. While Mr. Wes (manager of AAA Car Care center) did make an arrangement with me, I was told my car was able to move from one place to another but in short distance. I paid for the price that was arranged before I picked up my car. However, I tried to pick up my car from their lot the next day. The car lights would turn on but the engine would not start. I was told that the car may have gotten worse in the parking lot since it was sitting there for at least a week. Nobody at AAA informed me that my car wasn't able to move at all. While I expressed my complaint to Mr. Wes about my car not working, he basically told me that there wasn't much else he can do for me. I talked to Ms. Alicia G[redacted], from Member Relations manager of AAA and she told me the same thing. There was nothing she can do as well. I am extremely frustrated with this company and would like to let Revdex.com know of my complaint. Please let me know how I can move forward. Thank you.Sincerely,   [redacted]

[redacted],  Thank you for the opportunity to respond to [redacted]s concern. Attached you will find our formal response.  Kind Regards, Alicia G[redacted]Manager - Member Relations AAA Mid Atlantic

With regards to my complaint with AAA Mid- Atlantic, number [redacted]. They wrote me and told me that I would receive a refund 5 to 7 days after the 26th of January. As of today I have not seen a refund on my credit card. I hope you can still help me.Thank you,Lars S[redacted]February 10, 2017

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  AAA has not provided a good reason.
Regards,
[redacted]

We have forwarded this concern to our
Car Care Center Directors office. The issue was reviewed and the
reply is as follows:Ms. [redacted] was at our Columbia CCIT
location on 1/26 with a flat tire.  The tire that was needed was
a large 20”+ size that we didn’t have in stock and the tires...

were
brand new.  We found out that those tires only come from Pep
Boys, so we helped the customer get warranty coverage from [redacted],
and then installed their spare at no cost to member.  We told
them there was a problem getting the spare down and back up and it
was documented on their repair order.  The spare tire hoist
stopped while winding down and then wouldn’t retract we were able
to get it up enough so that it wasn’t just hanging underneath.The [redacted] came in demanding we pay for
the replacement of their spare tire carrier for around $200.  We
explained that although the part failed while we were working on it,
there was nothing we could have done incorrect in simply lowering the
spare tire.  We told them we wouldn’t take responsibility for
this since we documented what we saw and couldn’t find any
wrongdoing on the technician’s part. Therefore, we are not able to
assist with this claim.Our goal is provide everyone with a
Totally Satisfied experience and we are truly sorry that this was not
Ms. [redacted] perception. Car repairs, especially unexpected ones, are
generally costly and inconvenient and we empathize with this
experience, and work to instill confidence with our customers. Again,
we are deeply sorry for Mr. [redacted] less than satisfactory experience.Thank you for the opportunity to review
and respond. Regards, Dana
T[redacted]Dana T[redacted]Member Relations Coordinator Nadia M[redacted]

November 5, 2015Dear Revdex.com of Metro Washington DC & Eastern Pennsylvania:Thank you for notifying AAA Mid-Atlantic of [redacted]s consumer complaint, regarding a refund, with the Revdex.com.After reviewing, [redacted]'s membership as requested we have processed a refund in the amount...

of $117.00 back to the credit card. [redacted]'s membership has been set to not renew after his December 1, 2015 expiration date.Again, we thank the Revdex.com of Metro Washington DC & Eastern Pennsylvania for bringing this matter to our attention. Should there be any further questions in this matter, please feel free to contact us at 1-866 MEMBERS. Sincerely,Member Experience and Retention AAA Mid-Atlantic Headquarters

Dear [redacted], Thank you for the opportunity to respond to [redacted]’s concerns.  We sincerely apologize regarding her recent road service concern. We will have the recordings pulled and ensure corrective action is taken regarding how the member relations coordinator handled her concerns and...

regarding how she was spoken to.  [redacted] has a Classic membership and is not covered for a home lockout service. AAA agreed to request a facility to assist her at station rates and was not a call that was placed thorough her membership or through AAA. Compensation for a non-covered service, and or a station rate service is not something we would be able to offer. Kind Regards, Tina P[redacted]Member Relations AAA

August 1, 2016Dear [redacted].:Thank you for notifying AAA of [redacted]'s consumer complaint with the Revdex.com and for this opportunity to respond.We reviewed [redacted]'s membership, and concluded that incorrect information was given regarding her refund eligibility. Given...

those circumstances, we have made an exception and granted her request. A refund check in the amount of $196.00 has been processed. [redacted] should receive this check within 7-10 business days.Again, we thank the Revdex.com for bringing this matter to our attention. I believe the actions outlined above should resolve this matter. Should you or [redacted] have questions or need additional information, please feel free to contact me at ###-###-#### Ext. [redacted].Sincerely,Candace W. AAA Member Experience

Good Afternoon,Due to auditing purposes we are not able to adjust the reimbursement process. We apologize for any inconvenience this may cause. If you have any questions regarding your reimbursement please call ###-###-#### Ext. [redacted]. Sincerely,Tina P[redacted]Member Relations Coordinator

April 1, 2017Thank you for providing AAA Mid-Atlantic the opportunity to review and respond to [redacted]’s concerns regarding theAAA Mid-Atlantic membership dues.Our records show that Although [redacted] paid her membership dues on March 15, 2017, the payment was returned by her bank on March...

23, 2017. I contacted [redacted] directly by phone to offer our apologies for the frustration she experienced during her call for road side assistance on April 4, 2017.Thank you for bringing this matter to our attention. We regret any misunderstanding this may have caused [redacted]. I believe the matter is now be resolved. Should you or [redacted] have any questions or concerns, please contact me directly at ###-###-#### Ext. [redacted]Sincerely,A Rose BMember Relations Coordinator