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AmeriGas Propane LP

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AmeriGas Propane LP Reviews (1560)

Amerigas is the worst! First of all after purchasing a house in wherein the builder provided a list of propane companies that could be used Amerigas contended almost a year later that they owned the tank I said there was nothing in my settlement paperwork that indicated that they owned the tank and they held us hostage to deliver gas on signing paperwork that they did own it even though they did not Amerigas contended you want them to own it for maintenance and liability purposes, however, I truly believe it was so they could rob you blind on prices! They have gouged over the years and prices would go more in line with standards if you questioned them on why the prices were well over a $per gallon more than the going rate I have been with them for over years and they just let my tank run empty The gas backed up into my house as a resultWe could have died from the fumes They did send someone after numerous calls and asking if I needed to call for fear that my house would blow up! They are not customer oriented and inflate their prices to whatever they want to charge I believe they have anti-trust violations to be honest!

I reject Amerigas responseAmerigas is trying to claim because of a yr old contract they had the right to enter my property and fill their gas tank without my permission written or verbalThey are also trying to infer that because we paid our bill that we were in compliance with their new terms If Amerigas truly feels this contract that I made and signed years ago with a different company is legal and binding then why won't they live up to the terms of that contractIt appears to me they only want to use the parts that are beneficial to AmerigasOur first experience with Amerigas they delivered gas in August we did not receive an invoice for that deliveryUpon receiving a late notice I immediately paid the bill online to keep our account from becoming deliquent not knowing the cost per gallonIn November Amerigas made another delivery upon receiving an invoice for that delivery I called to try to negotiate a reasonable priceAmerigas charged $per gallon while other local companies were Charging $Amerigas offered to come down to $which was still too high, I paid the invoice and sent a letter canceling any further deliveriesDuring this period I do not feel we entered into agreement or contract with Amerigas since we were trying to negotiate terms and never authorized them to deliver to usWhen Amerigaws still had not picked up their tank in April I called them for a pickup and was not advised of any charge or the amount of the charge, Amerigas came in June for the tank and billed us $I called to try to resolve this charge and was told they would not take the charge off my account and if I didn't pay late charges would be applied and the account sent to a collection companyToday we went to the mail box and there was an invoice from Amerigas with a $late charge added when the original charge was only $while we are still trying to resolve this issueHow is this possible in America?

From: Amerigas Customer AdvocateDate: Mon, Jan 22, at 2:PMThank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to Darrell Meadow’s complaint regarding billing concernsAmeriGas takes any complaint by
its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings. Since filing this complaint, we have come to a satisfactory resolutionThe district manager, Bob Bowman, has contracted Mr*** and explained the chargesAs a courtesy, we have removed two (2) late fees for the amount of $72.00. We value our customers both past and present and apologize for any inconvenience to Mr***If you have any questions or require further information, please feel free to contact me. Sincerely, Melissa F* Melissa F* Customer Experience Specialist

I joined Amerigas around September and got intro pricingAfter the winter and throughout I continued to call Amerigas to get on a fixed rate planI was told that my intro pricing was better and not to get on a planIn November and of I was told I was still on intro pricing and I couldn’t get on any fix rate plans being closedI called several times throughout and was told several different things about the plans like I could switch at any time then when I try to switch they say no your intro pricing is betterYet no one is intelligent enough to understand that I wanted the fix rate because the intro pricing ended in September of and instead of paying $per gallon I am paying over $per gallon because they screwed me over by not letting me switch plans and trucking me into thinking intro was better when they knew the plan ended in September right before winterTheir excuse is that since at the time I called and still on intro was better which is absurd cau

Thank you for giving AmeriGas Propane, L.P, d/b/a Sawyer Gas (“AmeriGas”) an opportunity to respond to *** *** complaint regarding billingAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained
therein and provide the following response based on our findings.*** *** spoke with Paulette B*** in the district and they went over her accountSince it was an unusually cold winter, customers have used more propane than normal*** *** will be making payments on the account going forward.We value our customers and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,Melissa F*Melissa F* Customer Experience Specialist

See Attached:

March 20, 2015Dear *** ***:
Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an
opportunity to respond to *** ***’ complaint regarding his meter accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of the *** ***’ complaint, we investigated the allegations contained therein and provide the following response based on our findingsCustomer Service Manager, Sheila C*** was able to speak with *** *** regarding this matterMsC*** informed *** *** there are no discrepancies on his account and his balance is correctMsC*** also agreed to send a Service Technician to *** *** property to explain our system and to review his meter usageService Manager, Victoria Brand also left a message for MsHiggins if she has any questions regarding meters*** *** was pleased with the resultsWe apologize for any inconvenience to *** *** and look forward to continuing to provide him with serviceIn light of the foregoing, AmeriGas reasonably considers this matter is resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Haven D
Customer Advocacy Department

From: Revdex.com of Metro Washington DCDate: Mon, Jul 10, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: *** *** Date: Sun, Jul 9, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com I never received a notice to reply to the complaint, we did have a one year agreement with the company but at current market pricesAt the end of the year they jacked up their prices nearly 50% with no notice to usStill not a justified increase for someone who always paid in full and on time!On Sun, Jul 9, at 1:AM, Revdex.com wrote:

From: Amerigas Customer AdvocateDate: Fri, Jul 24, at 12:PMSubject: *** ***: Complaint No***To: "***" Cc: "F*, Rich F." , "S***, Sara"
Ms***, Attached is our official response to Ms***’s complaint. Thank you,Jill D*** Jill D***Driving Customer Delight Every DayCustomer Advocacy ManagerOffice: ###-###-#### Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a postcard she receivedAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of Ms***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.Ms*** received a postcard mailer from AmeriGas with an offer for new customers onlyThe postcard offered new residential lease tank customers a fixed price of $per gallon until March A sample of the postcard is enclosedMs*** received this postcard in error since she is s current customer but we agreed to bill her last delivery at $per gallonMs*** received an invoice for $which was the current price at the time of deliveryWe have since rebilled the delivery at the price of $per gallon with the invoice totaling $207.07.We value our customers and I trust this response addresses Ms***’s concernsIn light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me.sincerely,Jill D*** Customer Advocacy ManagerCc: Rich F*, Area DirectorSarah S***, Operations Manager

I want to make it short and quickAmerigas customer -
Billing issue:
Invoice date: Previous Balance: Payments: New charges: Account Balance: Minimum payment Due:
01/31/2017: -653.68; -10.00; 362.78; -(new minimum payment due: $throughout 2017)
02/28/2017: -300.90; -40.00; 0.00; -
03/31/2017: -340.90; -40.00; 0.00; 290.63; -
04/30/2017: -90.27; -40.00; 0.00; 139.74;
05/31/2017: 9.47; -40.00; 0.00; -
06/30/2017: -30.53; -40.00; 0.00; -
07/31/2017: -70.53; -40.00; 0.00; -
08/31/2017: -110.53; -40.00; 0.00; -
09/30/2017: -150.53; -40.00; 0.00; -
10/31/2017: -190.53; -40.00; 0.00; 249.14;
11/30/2017: 18.61; -40.00; 0.00; 182.07;
12/31/2017: 160.68; -40.00; 0.00; 333.44;
Now - this is billing statement for 01/31/
It says previous balance $454.12, Payment: $from energy assistance, new charges: $304.81; acct bal $
Then they changed the minimum monthly payment to $

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I am very happy being a will call customerHowever, Amerigas switched our service region from Orange to Palmer without explaining that Palmer has different policies in how they handle Will Call ordersMy concerns about the differences in policy were addressed by the manager Paul during my last orderHe handled the matter professionally.However, my concerns about the insufficient number of gallons in the Propane Order on Decwere not addressedI have ordered Propane from Amerigas for over two years and have never had any concerns before about gauge reading discrepancies (including with our last delivery this past week)Our previous propane tank readings were always similar before to the equipment on the truckWe have always been pleased with the service and with the driversWith the delivery on Dec13, the truck's gauge was apparently lower at the beginning and higher at the end--the readings should not be off in both directions on the same day--and not by so muchWe are not talking about just a few gallons difference in the readingMoreover, although we pointed out the discrepancy to the driver--and he stated he would wait until we had called the office to pay for the remaining gallons so that he could fill up the tank completely on the spot and thereby clarify the true reading, he drove off while we were on the phoneWe did not receive gallons of propane on Dec13th.
Regards,
*** ***

Dear MsButts, We apologize for the delay, a refund of $was issued and mailed to Mr***Mr*** can expect the check within the next two (2) weeks.We value our customers both past and present and apologize for any inconvenience to Mr***. Thank you,Jill
D***Customer Advocacy Manager

November 24, Dear *** ***:
Thank you for giving AmeriGas
Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding his accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsOn November 18, credits totaling $were applied to *** ***’s account*** ***’s account has been final billed with a zero (0) balanceWe value all of our customers both past and present and our sorry for any inconvenience we may have caused *** ***In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Jill D
Customer Advocacy Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for giving AmeriGas Propane, L.P, d/b/a Propane Gas Ind(“AmeriGas”) an opportunity to respond to *** *** complaint regarding her accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained
therein and provide the following response based on our findings.By way of background, *** *** was not participating in any of our Guaranteed Price Protection (GPP) programs which allow a customer to lock in their propane at a specific price or enter into a budget pay agreementAs such, *** *** was considered a market-based customer and paid a price per gallon set by the company on the date of deliveryAs is common in the propane industry market-based pricing is generally based upon volume and is broken down by tiers, i.e., customers are placed in tiers based on their annual usage volumeGenerally, the higher the customer volume, the lower their price per gallon will beThis is because customers who use very little propane on a yearly basis have a higher cost of delivery.In addressing *** ***’s concern that other propane companies offer lower pricing, it is a common practice in the propane industry to offer “first fill” or very attractive introductory pricing to new customers that is at or below market rates as a vehicle to attract new businessThis “first fill” pricing is markedly different from a competitor’s market-based pricingWith regard to the various prices propane users in the area are paying for propane, we do not know if these customers are receiving gas at a locked in price, at a first fill price, are members of a buying group, or are under some other pricing program that many propane companies offerThus, simply comparing one price offered by a competitor against AmeriGas’ price is not evidence that AmeriGas is overcharging its customers.AmeriGas strives to be the best propane company in the countryAs such, we seek to differentiate ourselves from our competitors by providing our customers with numerous additional services beyond the simple delivery of propaneThese services include but not limited to a driver and service technician on call hours per day at our District Office, a 24- hour emergency call center, an extensive safety department which provides safety training year round to our employees, and online customer account accessProviding these services to ourcustomers means that sometimes our prices may be higher than our competitors who do not offer the same high quality of customer service.A review of *** ***’s account shows she received her last delivery on March 15, Regarding a refund for the propane remaining in her tank, if *** *** would have called AmeriGas prior to changing providers she would have been advised to use the remaining propane prior to canceling service due to our no refund policyThis policy is outlined in our current Terms and Conditions, which were sent to our customers in October and can be found on our website and on the back of customer invoicesIt states AmeriGas does not provide refunds or repurchase unused propane remaining in the tank when a customer terminates their serviceOur Terms and Conditions with this provision went into effect on December 15, 2015, and states by accepting a delivery or by paying any invoice, a customer is deemed to have accepted the Terms and ConditionsAdditionally, a pump out fee and subsequent service dispatch fees would applyAs a courtesy, we offered to refund *** *** for the propane in the tank but she would be charged the service dispatch and tank pump out fees.*** *** asserts our tank has a defect, as such we need to remove the tank from her property as soon as possibleAs of this date, *** *** stated the tank is not accessible and would call us when we can remove itAs a safety precaution, we are urging *** *** to grant us access to the tank so we can remove it from her property.We value our customers both past and present and apologize for any inconvenience to *** ***AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me

Thank you for giving AmeriGas Propane, L.Pan opportunity to respond to *** *** complaint regarding her accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the following
response based on our findings.AmeriGas denies that we have failed to assist *** *** with her account and her past due balanceWe have outlined the sequence of events pertaining to her account belowAmeriGas feels we have gone above and beyond to assist *** *** with her past due balance.*** *** account has not been current since February of Once she became past due, late fees were appliedSince this time we have removed eight (8) late fees from her account totaling, $to try to assist her with her past due balanceIn January of 2017, she advised her local AmeriGas office she applied for Energy Assistance (“HEAP”).She contacted us in March of with concern that her meter was not working correctlyA qualified service technician re-read her meter and found the original reading was correctAt this time we offered to put her on AmeriLock, which is an optional fixed price contractTo better assist her, we rebilled her February and March invoices, giving her a credit of $*** *** agreed to make monthly payments of $to pay off her past due balance in addition to her monthly invoice*** *** did not make monthly payments of $*** *** contacted us again in April asserting she had a leak due to her high usageOnce again, we sent a qualified service technician and no leaks were found.During the months of May through September 2017, *** *** made payments to her account in varying amounts of $- $We notified her on September 12, we never received a payment from HEAP and she needed to pay the balance in full or set up a payment plan with her first down payment immediately to avoid a disruption in her service.Additionally, we contacted HEAP on behalf of *** *** and learned she had cancelled three (3) appointments earlier this year*** *** did meet with someone on September 15, and was approved for $Unfortunately, HEAP funds do not cover past due balancesWe have attempted to contact *** *** numerous times and she has not returned our callsAt this time, her meter has been locked off due to non-payment.We value our customers and apologize for any inconvenience to *** ***AmeriGas reasonably considers this matter closedIf you have any questions or require further information, please feel free to contact me.Sincerely,Jill D***

March 19, 2015Dear *** ***:
Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity
to respond to *** ***’s complaint regarding a deliveryAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsAmeriGas truly apologizes for the delivery delay *** enduredOn March 2, a delivery of gallons was made to ***’s propertyWe apologize any for any inconvenience caused to *** and trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Haven D
Customer Advocacy Department

From: Revdex.com of Metro Washington DCDate: Fri, Nov 10, at 11:AMSubject: Fwd: Complaint ***To: *** *** Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: *** ***
*** Date: Fri, Nov 10, at 11:AMSubject: Complaint ***To: "[email protected]" Good Morning,Just wanted to advise that the national Amerigas office called the local provider 11/after I got off the phone with them. The local provider did finally come and pick up their empty tanks yesterday 11/which is all I wanted done. They did inform me that I’ll have to pay a service charge for the pick up which I still don’t think is fair since the tanks were empty but they did pick them up.Thank you,*** *** ***Sent from my ***

From: Revdex.com of Metro Washington DCDate: Thu, Mar 1, at 2:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: Amerigas Customer Advocate Date: Thu, Mar 1, at 2:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: Revdex.com Dear Ms***, Our position has not changed on this matter. Thank you, Melissa F*AmeriGas Propane, LPCustomer Experience Specialist

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Description: Natural Gas Companies, Gas - Propane, Gas - Propane - Equipment & Supplies

Address: INTERSECTION #134 & 149, KARNACK, Texas, United States, 75661

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