AmeriGas Propane LP

I want to make it short and quickAmerigas customer -
Billing issue:
Invoice date: Previous Balance: Payments: New charges: Account Balance: Minimum payment Due:
01/31/2017: -653.68; -10.00; 362.78; -(new minimum payment due: $throughout 2017)
02/28/2017: -300.90; -40.00; 0.00; -
03/31/2017: -340.90; -40.00; 0.00; 290.63; -
04/30/2017: -90.27; -40.00; 0.00; 139.74;
05/31/2017: 9.47; -40.00; 0.00; -
06/30/2017: -30.53; -40.00; 0.00; -
07/31/2017: -70.53; -40.00; 0.00; -
08/31/2017: -110.53; -40.00; 0.00; -
09/30/2017: -150.53; -40.00; 0.00; -
10/31/2017: -190.53; -40.00; 0.00; 249.14;
11/30/2017: 18.61; -40.00; 0.00; 182.07;
12/31/2017: 160.68; -40.00; 0.00; 333.44;
Now - this is billing statement for 01/31/
It says previous balance $454.12, Payment: $from energy assistance, new charges: $304.81; acct bal $
Then they changed the minimum monthly payment to $

I joined Amerigas around September and got intro pricingAfter the winter and throughout I continued to call Amerigas to get on a fixed rate planI was told that my intro pricing was better and not to get on a planIn November and of I was told I was still on intro pricing and I couldn’t get on any fix rate plans being closedI called several times throughout and was told several different things about the plans like I could switch at any time then when I try to switch they say no your intro pricing is betterYet no one is intelligent enough to understand that I wanted the fix rate because the intro pricing ended in September of and instead of paying $per gallon I am paying over $per gallon because they screwed me over by not letting me switch plans and trucking me into thinking intro was better when they knew the plan ended in September right before winterTheir excuse is that since at the time I called and still on intro was better which is absurd cau

Thank you for giving AmeriGas Propane, L.P, d/b/a Sawyer Gas (“AmeriGas”) an opportunity to respond to *** *** complaint regarding billingAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained
therein and provide the following response based on our findings.*** *** spoke with Paulette B*** in the district and they went over her accountSince it was an unusually cold winter, customers have used more propane than normal*** *** will be making payments on the account going forward.We value our customers and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,Melissa F*Melissa F* Customer Experience Specialist

From: Amerigas Customer AdvocateDate: Mon, Jan 22, at 2:PMThank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to Darrell Meadow’s complaint regarding billing concernsAmeriGas takes any complaint by
its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings. Since filing this complaint, we have come to a satisfactory resolutionThe district manager, Bob Bowman, has contracted Mr*** and explained the chargesAs a courtesy, we have removed two (2) late fees for the amount of $72.00. We value our customers both past and present and apologize for any inconvenience to Mr***If you have any questions or require further information, please feel free to contact me. Sincerely, Melissa F* Melissa F* Customer Experience Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I am very happy being a will call customerHowever, Amerigas switched our service region from Orange to Palmer without explaining that Palmer has different policies in how they handle Will Call ordersMy concerns about the differences in policy were addressed by the manager Paul during my last orderHe handled the matter professionally.However, my concerns about the insufficient number of gallons in the Propane Order on Decwere not addressedI have ordered Propane from Amerigas for over two years and have never had any concerns before about gauge reading discrepancies (including with our last delivery this past week)Our previous propane tank readings were always similar before to the equipment on the truckWe have always been pleased with the service and with the driversWith the delivery on Dec13, the truck's gauge was apparently lower at the beginning and higher at the end--the readings should not be off in both directions on the same day--and not by so muchWe are not talking about just a few gallons difference in the readingMoreover, although we pointed out the discrepancy to the driver--and he stated he would wait until we had called the office to pay for the remaining gallons so that he could fill up the tank completely on the spot and thereby clarify the true reading, he drove off while we were on the phoneWe did not receive gallons of propane on Dec13th.
Regards,
*** ***

I reject Amerigas responseAmerigas is trying to claim because of a yr old contract they had the right to enter my property and fill their gas tank without my permission written or verbalThey are also trying to infer that because we paid our bill that we were in compliance with their new terms If Amerigas truly feels this contract that I made and signed years ago with a different company is legal and binding then why won't they live up to the terms of that contractIt appears to me they only want to use the parts that are beneficial to AmerigasOur first experience with Amerigas they delivered gas in August we did not receive an invoice for that deliveryUpon receiving a late notice I immediately paid the bill online to keep our account from becoming deliquent not knowing the cost per gallonIn November Amerigas made another delivery upon receiving an invoice for that delivery I called to try to negotiate a reasonable priceAmerigas charged $per gallon while other local companies were Charging $Amerigas offered to come down to $which was still too high, I paid the invoice and sent a letter canceling any further deliveriesDuring this period I do not feel we entered into agreement or contract with Amerigas since we were trying to negotiate terms and never authorized them to deliver to usWhen Amerigaws still had not picked up their tank in April I called them for a pickup and was not advised of any charge or the amount of the charge, Amerigas came in June for the tank and billed us $I called to try to resolve this charge and was told they would not take the charge off my account and if I didn't pay late charges would be applied and the account sent to a collection companyToday we went to the mail box and there was an invoice from Amerigas with a $late charge added when the original charge was only $while we are still trying to resolve this issueHow is this possible in America?

From: Amerigas Customer AdvocateDate: Fri, Jul 24, at 12:PMSubject: *** ***: Complaint No***To: "***" Cc: "F*, Rich F." , "S***, Sara"
Ms***, Attached is our official response to Ms***’s complaint. Thank you,Jill D*** Jill D***Driving Customer Delight Every DayCustomer Advocacy ManagerOffice: ###-###-#### Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a postcard she receivedAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of Ms***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.Ms*** received a postcard mailer from AmeriGas with an offer for new customers onlyThe postcard offered new residential lease tank customers a fixed price of $per gallon until March A sample of the postcard is enclosedMs*** received this postcard in error since she is s current customer but we agreed to bill her last delivery at $per gallonMs*** received an invoice for $which was the current price at the time of deliveryWe have since rebilled the delivery at the price of $per gallon with the invoice totaling $207.07.We value our customers and I trust this response addresses Ms***’s concernsIn light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me.sincerely,Jill D*** Customer Advocacy ManagerCc: Rich F*, Area DirectorSarah S***, Operations Manager

March 20, 2015Dear *** ***:
Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an
opportunity to respond to *** ***’ complaint regarding his meter accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of the *** ***’ complaint, we investigated the allegations contained therein and provide the following response based on our findingsCustomer Service Manager, Sheila C*** was able to speak with *** *** regarding this matterMsC*** informed *** *** there are no discrepancies on his account and his balance is correctMsC*** also agreed to send a Service Technician to *** *** property to explain our system and to review his meter usageService Manager, Victoria Brand also left a message for MsHiggins if she has any questions regarding meters*** *** was pleased with the resultsWe apologize for any inconvenience to *** *** and look forward to continuing to provide him with serviceIn light of the foregoing, AmeriGas reasonably considers this matter is resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Haven D
Customer Advocacy Department

From: Revdex.com of Metro Washington DCDate: Mon, Jul 10, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: *** *** Date: Sun, Jul 9, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com I never received a notice to reply to the complaint, we did have a one year agreement with the company but at current market pricesAt the end of the year they jacked up their prices nearly 50% with no notice to usStill not a justified increase for someone who always paid in full and on time!On Sun, Jul 9, at 1:AM, Revdex.com wrote:

See Attached:

Dear MsButts, We apologize for the delay, a refund of $was issued and mailed to Mr***Mr*** can expect the check within the next two (2) weeks.We value our customers both past and present and apologize for any inconvenience to Mr***. Thank you,Jill
D***Customer Advocacy Manager

From: Amerigas Customer AdvocateDate: Mon, Jan 22, at 3:PMThank you for giving AmeriGas Propane, L.P, d/b/a Blue Flame Gas (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a deliveryAmeriGas takes
any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings. Since filing this complaint, Mr*** has switched propane providersMr***’s account is now closed with a zero (0) balance. We value our customers both past and present and apologize for any inconvenience to Mr***If you have any questions or require further information, please feel free to contact me. Sincerely, Melissa F* Melissa F*AmeriGas Propane, LPCustomer Experience Specialist***

In February I informed Floyd Propane, *** *** **, that I wanted no further deliveries as I was going to switch propane companiesIn March they went ahead and delivered close to gallons of propane and I had no choice but to pay for itI told them then that I was switching propane companies and no further deliveries were to be madeI informed them that I would have to wait until fall and winter to use the propane they delivered because in March we no longer used the heat and Floyd Propane said they did no reimbursements for propane not used in tanks when we were switching providers
In December while the changing of companies was in progress the church ran out of propane and scheduled a gallon delivery, again informing them I was switching companiesOn January 12, Floyd propane delivered gallons, returned a week later to perform a leak check and start the heaters againThey billed the church $per gallon because we had no deliveries since l

From: Revdex.com of Metro Washington DCDate: Thu, Mar 1, at 2:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: Amerigas Customer Advocate Date: Thu, Mar 1, at 2:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: Revdex.com Dear Ms***, Our position has not changed on this matter. Thank you, Melissa F*AmeriGas Propane, LPCustomer Experience Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 19, 2015Dear *** ***:
Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity
to respond to *** ***’s complaint regarding a deliveryAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsAmeriGas truly apologizes for the delivery delay *** enduredOn March 2, a delivery of gallons was made to ***’s propertyWe apologize any for any inconvenience caused to *** and trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Haven D
Customer Advocacy Department

February 4, Dear *** ***:">Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding her accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings*** ***’s account went into collections because she was not paying enough to keep her balance currentAs requested in her letter we have attached a spreadsheet showing both her current balance owed as well as the credit for the propane remaining in the tank when it was removedWe value all our customer’s both past and present and trust this response addresses her concernsIn light of the foregoing, AmeriGas reasonably believes that this matter is resolvedIf you have any questions or require further information, please feel free to contact meSincerely,Michele O
Customer Advocate

November 24, Dear *** ***:
Thank you for giving AmeriGas
Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding his accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsOn November 18, credits totaling $were applied to *** ***’s account*** ***’s account has been final billed with a zero (0) balanceWe value all of our customers both past and present and our sorry for any inconvenience we may have caused *** ***In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Jill D
Customer Advocacy Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
My primary complaint was the fact that Amerigas was negligent in delivery of propane and my family was without heat for one monthThis complaint was never addressedInstead, Amerigas chose to only address my complaint about them not being able to remove their tank from my property for one month.
I am thoroughly disgusted by their continual lack of customer service and concern for their customers safety (i.eNo heat for one month despite being told multiple times that I would have my propane delivered)For this, no apology was given! I do not care if I hear from them againTheir actions are more telling than any apology they may provideI will never recommend them or use their services ever again
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***