AmeriGas Propane LP

December 5, 2014Dear [redacted]:
Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an...

opportunity to respond to [redacted]’s complaint regarding tank removal. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the following response based on our findings.[redacted]’s complaint has already been resolved at the district level. Her tank has been removed and as a courtesy to her for her years of patronage we waived our standard fee.
In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,
Jill D
Customer Advocacy Manager

September 12, 2014
Dear [redacted]:Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding a collection notice she received. Upon receipt of this complaint, we investigated the allegations contained therein. We have concluded...

our investigation and provide the following response.[redacted] is correct she did call our company to inquire about prices but we never delivered her a tank. We did however open an account for her at the time of her call so to lock her in at the price we quoted. When this fee was not paid it began to accrue late charges, which is why she received the collections call. All of these fees were removed and the account was closed in August.We apologize for the misunderstanding and let this letter serve as confirmation that no derogatory credit information has been reported to any credit bureau or credit reporting agency. In light of the foregoing, AmeriGas reasonably considers this matter resolved. If you have any questions or require further information, please feel free to contact me.Sincerely,Jill DCustomer Advocacy Manager

May 6, 2014
Dear [redacted]:Thank you for giving AmeriGas...

Propane, L.P. (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding a tank removal. Upon receipt of **. [redacted]’s complaint, we investigated the allegations contained therein. We have concluded our investigation and provide the following response.On April 24, 2014 the tank was removed from **. [redacted]’s property.We apologize for any inconvenience **. [redacted] may have experienced and trust that this response addresses his concerns. In light of the foregoing, AmeriGas reasonably considers this matter resolved. If you have any questions or require further information, please feel free to contact me.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: A gentleman leaving only a name of greg called and left a message to call him on Thursday as that would be when he was in the office.  I returned the call and left him a message as he was unavailable.  To date he has not returned my call.Regards,
[redacted]

January 6, 2015Dear [redacted]:
Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an...

opportunity to respond to [redacted]’s complaint regarding pricing. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
[redacted]’s price per gallon is based on his annual usage. The current retail price of $4.029 is correct based on his annual usage. Our records indicate [redacted] was offered a price of $2.899, not $2.299 in an effort to retain his business and keep our pricing fair. The price of $2.899 is similar to what we offered other customers during our summer special pricing program. AmeriGas offers many programs to lower the price per gallon for our customers. If [redacted] would like to learn more about these programs he should contact his local AmeriGas office at ###-###-####.We apologize for any inconvenience caused to [redacted] and trust this response addresses his concerns. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,
Jill D
Customer Advocacy Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 1, 2014
Dear [redacted]:
0px;">Thank you for giving AmeriGas L.P. (“AmeriGas) an opportunity to respond to [redacted]’s complaint regarding a monthly payment plan. AmeriGas takes any complaint we receive seriously. Therefore, upon receipt of his complaint we investigated the allegations contained therein and provide the following response based on our findings.
[redacted] is correct he did request to be set up on a monthly payment plan. His plan was set up in our system on September 30, 2014 and his payments will be $210 per month as was discussed with him. His first payment will be billed this month and no late fees are showing on his account balance.
We value our customers and apologize for any inconvenience caused to [redacted]. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.Sincerely,Jill D
Customer Advocacy Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date Sent: 10/21/2014 7:53:52 AMThe following is a duplicate complaint which has been closed. The prior complaint number is [redacted]. Please close this complaint, the tank has been removed. thanks, Haven D[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 29, 2014
Dear **. [redacted]:Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to **. [redacted]’ complaint regarding his bill. AmeriGas takes any complaint we receive seriously. Therefore, upon receipt of **. [redacted]’ complaint, we investigated the...

allegations contained therein and provide the following response based on our findings.**. [redacted] is on a meter service, meaning he does not pay for the propane that is delivered to the tank but only what he actually draws from the tank. Therefore, **. [redacted] is only invoiced for the amount of propane he uses. **. [redacted] meter gets read every other month (weather permitting) and the other months his usage is estimated. **. [redacted]’ invoice for February was estimated and in March it was taken from an actual meter read. The read for March was higher than what we estimated in February which is why his bill is higher. Several AmeriGas representatives have tried to explain this to **. [redacted] prior to this letter but unfortunately he is still questioning why his bill is higher some months than others.We value all of our customers and apologize for any confusion we have caused **. [redacted]. In light of the foregoing, AmeriGas reasonably considers this matter resolved. If you have any questions or require further information please feel free to contact me.Sincerely,

June 12, 2015
Dear [redacted]:
font-size: small; font-family: arial, sans-serif;">Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding a tank removal and refund. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
 
On June 3, 2015 the tanks were removed from [redacted]’s property. As a courtesy, [redacted] was not charged our standard $39.99 service fee for the removals. On June 9, 2015 a credit was applied to [redacted]’s account for the gas remaining in the tanks and a refund of $812.60 was issued. We ask that [redacted] allow a couple of weeks for the refund to arrive. [redacted]’s account has been final billed with a zero (0) balance.
 
We value our customers both past and present and apologize for any inconvenience we may have caused [redacted]. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.
 
Sincerely,
Haven D[redacted]
AmeriGas Field Service Center
Customer Advocacy Department
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

July 29, 2014
Dear [redacted]:Thank you for giving Amerigas Propane, L.P. (“AmeriGas”) an opportunity to respond to [redacted]'s complaint regarding his account. AmeriGas takes any complaint we receive seriously, Therefore, upon receipt of [redacted]'s complaint, we investigated the...

allegations contained therein and provide the following response based on our findings.When AmeriGas acquired [redacted]'s former propane provider, we received his account information and signed lease agreement. Enclosed is [redacted]'s signed lease agreement from [redacted] Propane, his previous provider. His account was transferred to us as a forecasted customer. As a forecast customer, delivery tickets are automatically generated by AmeriGas' proprietary [redacted] software based on degree days, prior usage and the types of appliances using propane, among other things, thus resulting in an automatic delivery being scheduled as forecasted. [redacted] received two deliveries from Americas, August 2013 and November 2013.
We received a letter from [redacted] on November 20, 2013 requesting us to cease deliveries to his residence; deliveries were stopped once the letter was received. [redacted] asserts he requested a tank pick up as well, enclosed is [redacted]'s letter and he does not request a tank pickup. [redacted] is disputing our standard $39.99 Service Dispatch Charge for picking up the tank from his residence. Our fees are outlined on the back of our invoices (example enclosed) and are fully explained in our Terms and Conditions; they are also located on our website, www.Americas.com.
We value all of our customers both past and present and apologize for any inconvenience we may have caused [redacted]. In light of the foregoing, Americas reasonably considers this matter resolved. If you have any questions or require further information please feel free to contact me.SincerelyJill D
Customer Advocacy Manager

Thank you for giving AmeriGas Propane, L.P d/b/a Sawyer Gas (“AmeriGas”) an opportunity to respond to Ms. [redacted]’s complaint regarding her propane being shut off. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of Ms. [redacted]’s complaint, we investigated the allegations...

contained therein and provide the following response based on our findings.Ms. [redacted] is correct her propane was shut off due to an unpaid balance from July of 2014. We made several attempts to contact Ms. [redacted] regarding her account balance and the option of being placed on a payment plan but unfortunately she did not return any of our correspondence. Ms. [redacted] has since paid her balance and we have since restored her propane. In addition, upon receiving this letter AmeriGas Customer Service Manager Sheila Cash tried to contact Ms. [redacted] directly regarding her complaint but she did not reach her and had to leave a message.In light of the foregoing, AmeriGas reasonably believes that this matter is resolved. If you have any questions or require further information, please feel free to contact me.Sincerely,Michele O’[redacted]Michele O’[redacted] Customer AdvocateCc: Don L[redacted], Area DirectorDerek M[redacted], District Manager

From: Revdex.com of Metro Washington DC
font-family: arial, sans-serif;"><[redacted]>Date: Mon, Mar 16, 2015 at 11:28 AMSubject: Fwd: [redacted], Complaint No. [redacted]To: [redacted] <[redacted]>---------- Forwarded message ----------From: Amerigas Customer Advocate <[redacted]>Date: Fri, Mar 13, 2015 at 10:45 AMSubject: [redacted], Complaint No. [redacted]To: "[redacted]" <[redacted]>Cc: "H[redacted], Cindy" <Cindy.H[redacted]@amerigas.com>, "M[redacted], Martin" <Martin.M[redacted]@amerigas.com>
Ms. [redacted],
 
Attached is our official response to Ms. [redacted]’s complaint. Please contact us directly should you require anything further.
 
Thank you,
 
Jill D[redacted]
Driving Customer Delight Every Day
Customer Advocacy Manager
Office: ###-###-####
Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding credit for a gas leak and pricing. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of Ms. [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.AmeriGas District Manager, Martin M[redacted], spoke directly to Ms. [redacted]. Mr. M[redacted] issued her a credit for 100 gallons and also a price adjustment for her last delivery. Enclosed are the two (2) credit memos, $380.00 and $532.43. Currently Ms. [redacted]’s account balance is a credit of $785.84.We value all of our customers and apologize for any inconvenience to Ms. [redacted]. In light of the foregoing, AmeriGas reasonably believes that this matter is resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,Jill D[redacted] Customer Advocacy ManagerCc: Cindy H[redacted], Area DirectorMartin M[redacted], District Manager

May 1, 2015
Dear [redacted]:
0px;">Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding a tank removal and refund. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
 
The tank has been removed from [redacted]’s property and credits have been applied to his account for late fees and the remaining gas in the tank during its removal. On April 27, 2015 a refund of $143.61 was issued to [redacted]. We ask that [redacted] allow a couple of weeks for the refund to arrive.
 
We value our customers both past and present and apologize for any inconvenience we may have caused [redacted]. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.
 
Sincerely,
 
Haven D.
 
Customer Advocacy Department

I wanted to purchase a new propane tank. The Amerigas manager and tank setter came out to my house and told me it could not be done. The manager then went on to make a deal (shaking my hand before he left), he told me that if I purchased a complete tank of propane for the year I could have free rental of the tank. They also told me that the tank needed some exterior maintenance which has not taken place to this day (May 19, 2016). My wife and three sons were witness to this whole event. I have received a bill this spring and I called them to remind them of this event. The manager was supposed to call me back and has not done so as of this writing.

December 16, 2014Dear [redacted]:
Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an...

opportunity to respond to [redacted]’s complaint regarding a tank pick up. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
We apologize for the delay in retrieving the propane tank from [redacted]’s property. We picked up the tank on December 12, 2014. There was not any propane left in the tank, therefore, [redacted] is not due a refund. [redacted]’s account will be closed out with a zero (0) balance.
We value all of our customers both past and present and apologize for any inconvenience we may have caused [redacted]. In light of the foregoing we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,Jill D
Customer Advocacy Manager

May 27, 2015Dear [redacted]:
rgb(34, 34, 34); font-size: small; font-family: arial, sans-serif;"> 
Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding her account and tank removal. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
 
On May 22, 2015 Customer Relations Representative, Michelle J[redacted] was able to speak with [redacted] regarding this matter. Ms. J[redacted] informed [redacted] our credit department has removed the flag on her account that generates calls for past due balances. Credits have also been applied to Ms. J[redacted]’s account to correct her balance. As of May 27, 2015 Ms. J[redacted]’s account has a credit balance of $20.54. A tank removal has also been scheduled for Friday May 29, 2015.
 
We apologize for any inconvenience to [redacted] and trust this response addressed her concerns. AmeriGas reasonably believes this matter is on its way to being resolved. If you have any questions or require further information, please feel free to contact me.
 
Sincerely,Haven D[redacted]
Customer Advocacy Manager