AmeriGas Propane LP

Good Afternoon,
Please allow another week for us to respond to the complaint.  The complaint is currently being worked on. 
thanks,
Haven Davis

June 3, 2014
Dear [redacted]:
Thank you for giving AmeriCas Propane, L. (AmeriCas) an opportunity to respond to [redacted] complaint regarding his account. AmeriCas takes any complaint by its customers seriously. Therefore, we have investigated the allegations contained therein...

and provide the following response based on our findings.Customer Service Manager, [redacted] was able to speak with **. [redacted] regarding this matter. A credit of $13.37 was applied to **. [redacted] account to honor the lower rate he should receive for tank rent. On June 2, 2014 **. [redacted] $36.00 late fee was removed from his account. **. [redacted] currently has a due balance of $45.48.
We value our customers and apologize for any inconvenience we may have caused **. [redacted]. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,

June 16, 2014Dear [redacted]:Thank you for giving AmeriGas Propane, L. (AmeriGas) an opportunity to respond to [redacted] complaint regarding his account. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of **. [redacted]s complaint, we investigated the...

allegations contained therein and provide the following response based on our findings.**. [redacted]s allegations are regarding actions that took place in 2012. AmeriGas was unaware of **. [redacted]s concerns until recently. When the tank was removed from **. [redacted]s property there was % of gas remaining in the tank. There was no evidence of 12% of gas leaking out of the tank in a two week time frame as **. [redacted] claims. **. [redacted]s account was credited for the .6 gallons remaining in the tank and as a courtesy, our pump out fee, labor fee and **. [redacted]s remaining balance were waived.We value our customers both past and present and apologize for any inconvenience to **. [redacted]. In light ofthe foregoing, AmeriCas reasonably believes that this matter has been resolved. If you have any questions or require further information, please feel free to contact me.

Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding tank removal. AmeriGas takes...

any complaint by its customers seriously. Therefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the following response based on our findings. We apologize for the confusion with Ms. [redacted]’s account. We have removed all charges and her account was final billed with a zero (0) balance. We value our customers both past and present and apologize for any inconvenience to Ms.[redacted]. In light of the foregoing, AmeriGas reasonably considers this matter resolved. If you have any questions or require further information, please feel free to contact me. Sincerely, Jill D[redacted] Jill D[redacted] Customer Advocacy Manager Cc:Jeff G[redacted], Area Director John R[redacted], District Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, it did take contact you in order to receive any type of satisfaction from AmeriGas... Amerigas claims the check was sent and/or returned but I receive mail at the address given to them everyday at this box and but seems their company is the only one who had issues!!!!!  Their lack of details was most unacceptable as several times I repeated and CONFIRMED my address HOWEVER THEY FAILED TO NOTE ON MY ACCOUNT THE SUITE NUMBER....  I have received my refund check FINALLY via [redacted].
Regards,
[redacted]

April 15, 2014
Dear Mr. Moskowitz:Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to [redacted]’...

complaint regarding her account not being properly closed. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of this letter we have investigated the allegations contained therein and provide the following response based on our findings.[redacted] is correct she did cancel our services in 2011 and unfortunately we failed to close her account properly. [redacted] called her local district office on March 25 regarding this issue and Quality Assurance Specialist [redacted] immediately began the process to have her account closed properly. This process has now been completed and [redacted]’ account is closed. Please let this letter serve as confirmation that no derogatory credit information has been reported to any credit bureau or credit reporting agency.We value all of our customers both past present and apologize for any inconvenience we may have caused [redacted]. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.Sincerely,

I apologize for the delay.  I am currently working on this complaint.  Please allow another week for a response. 
Thanks,
[redacted]

From: Revdex.com of Metro Washington DC
font-family: arial, sans-serif;"><[redacted]>Date: Thu, Dec 18, 2014 at 11:37 AMSubject: Fwd: Complaint No.: [redacted]To: [redacted] <[redacted]>---------- Forwarded message ----------From: Luciferateml <[redacted]>Date: Thu, Dec 18, 2014 at 10:11 AMSubject: Complaint No.: [redacted]To: [redacted]
Dear Sir/Madam:    I am wondering if you have had any response from Amerigas as yet.  I need to do something before I run out of propane.  I am considering calling them today and pay one-half until this has been resolved and hopefully they will deliver until such time.Thanks,[redacted], P.A.ASSISTANT[redacted]Baltimore Maryland 21202 (Please notice new numbers and address as of 12/1/2012)Telephone ###-###-####                   (###-###-####Facsimile  ###-###-####

Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to Roland  11px;">A. [redacted]’s complaint regarding a tank removal and refund. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of Mr. [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings. On April 10, 2015 the tank was removed from Mr. [redacted]’s property. Mr. [redacted] is not a customer of AmeriGas, nor did he purchase the gas in the tank from AmeriGas, therefore he will not receive a refund. A refund was issued in 2014 to the previous home owner who had an account with AmeriGas and purchased the gas in the tank, therefore was due the refund. I trust this response addressed the allegations in Mr. [redacted]’s complaint. In light of the foregoing, AmeriGas reasonably believes that this matter has been resolved. If you have any questions or require further information, please feel free to contact me. Sincerely, Haven R. D[redacted] Haven R. D[redacted] Customer Advocacy Manager Cc: Don B[redacted], Area Director Jerry C**, District Manager [redacted], Valley Forge, PA, 19482 – Tel. ###-###-####

Dear [redacted]:
sans-serif;">Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding a delivery. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
AmeriGas District Manager, Milt D[redacted], spoke directly to [redacted] about her account. A delivery was made to [redacted] on March 7, 2015 for 62 gallons. Mr. D[redacted] mailed [redacted] a coupon to use towards her next delivery for any inconvenience she experienced. Currently, [redacted]’s account has a balance of $300.16.
We value all of our customers and apologize for any inconvenience to [redacted]. In light of the foregoing, AmeriGas reasonably believes that this matter is resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,
Jill D
Customer Advocacy Manager

Good Morning,
I am currently working on this complaint and will respond as soon as possible.
Thanks,
[redacted]

Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding her account. AmeriGas takes any complaint by its customers seriously.  11px;">Therefore, upon receipt of Ms. [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings. District Manager, Bob F[redacted] spoke with Ms. [redacted] to discuss her concerns with her account. Mr. F[redacted] agreed to refund Ms. [redacted] $608.46. Ms. [redacted]’s account will be been closed with a zero balance and she should allow approximately two (2) weeks for the refund check to arrive. We value our customers and apologize for any inconvenience to Ms. [redacted] and trust this response addressed her concerns. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me. Sincerely, Jill D[redacted] Jill D[redacted] Customer Advocacy Manager Cc: Doug T[redacted], Area Director Bob F[redacted], District Manager [redacted], Valley Forge, PA, 19482 – Tel. ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Revdex.com of Metro Washington DC
font-family: arial, sans-serif;"><[redacted]>Date: Fri, Mar 6, 2015 at 2:49 PMSubject: Fwd: [redacted] & [redacted] - Revdex.com Complaint #[redacted]To: [redacted] <[redacted]>---------- Forwarded message ----------From: Amerigas Customer Advocate <[redacted]>Date: Fri, Mar 6, 2015 at 11:10 AMSubject: [redacted] & [redacted] - Revdex.com Complaint #[redacted]To: "[redacted]>Cc: "C[redacted], Bill" <[redacted]>, "W[redacted], Tony" <[redacted]>
Dear Ms. [redacted],
 
Please accept the attached letter as our official response to [redacted] & [redacted]’s complaint.  If you need any further assistance please do not hesitate to contact us. 
 
Thank you,
 
Haven D[redacted]
AmeriGas Field Service Center
Customer Advocacy Department
###-###-####
 
Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to Mr. & Mrs. [redacted]’s (“the [redacted]’s) complaint regarding an out of gas and credit. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of the [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings. District Manager, Bill C[redacted] was able to speak with Mr. [redacted] regarding this matter. Mr. C[redacted] apologized to Mr. [redacted] for his delivery issues and informed him an adjustment has been made to his account to correct the matter. Mr. C[redacted] also applied a credit of $50.00 to the [redacted]’s account for their inconvenience. We value all of our customers and trust this response addresses the [redacted]’s concerns. In light of the foregoing, AmeriGas reasonably considers this matter resolved. If you have any questions or require further information, please feel free to contact me. Sincerely, Haven R. D[redacted] Haven D[redacted] Customer Advocacy Department Cc: Tony W[redacted], Area Director Bill C[redacted], District Manager

We are currently researching this complaint. We will respond as soon as our research concludes.
Thank you,
Jill D[redacted]

September 10, 2014
Dear [redacted]:Thank you for giving AmeriGas Propane,...

L.P. (“AmeriGas”) an opportunity to respond to [redacted] complaint regarding the removal of gas. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted] complaint, we investigated the allegations contained therein and provide the following response based on our findings.At the request of [redacted], on June 28, 2014 the unrequested propane he received was removed from his tank. A credit of $820.64 was applied to the account resulting in a zero (0) balance.We value our customers and apologize for any inconvenience to [redacted]. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.Sincerely,Jill D
Customer Advocacy Manager

March 19, 2015Dear [redacted]:
Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an...

opportunity to respond to **. and [redacted]’ (“the [redacted]’”) complaint regarding a delivery. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of the [redacted]’ complaint, we investigated the allegations contained therein and provide the following response based on our findings.
On November 24, 2014, the [redacted]’ received a delivery in error of 69.5 gallons. Due to the error a credit of $73.67 was given to the [redacted]’ to reduce the price per gallon charged to $3.689. We also removed two (2) late fees from their account, $36.00 each. The [redacted]’ since have received a delivery and the current account balance is $215.39.
We value our customers and apologize for any inconvenience caused to the [redacted]’. In light of the foregoing, AmeriGas reasonably believes this matter to be resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,
Jill D
Customer Advocacy Manager

Called last week (2/11) request refill of tank because it was getting low. Told it would occur this week. By Thursday (2/18) nothing. Call again and told it was scheduled for Friday (2/19). By 3:45 still no delivery, so call again. Now told they have a truck broke down, and will send someone out Saturday to fill the tank. Hey guess what Peggy, last night we had a six-hour power outage and once again had to rely on the fireplace for heat. It is obvious that AmeriGas is unreliable for delivery. The simple aspect of a phone call (professional courtesy) might very well have prevented any misunderstandings. You may find that an unreasonable request, but the 25 customers that did not receive service may not. Hopefully I can reach many of them and help influence them to take my same course of action away from AmeriGas' unprofessional service policies.

April 8, 2014Dear **. [redacted]:Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding his account. AmeriGas...

takes any complaint by its customers seriously. Therefore, upon receipt of **. [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.Customer Service Manager, [redacted] was able to speak with **. [redacted] regarding his account. **. [redacted] informed **. [redacted] his $175.00 payment has been located and was applied to his account on April 4, 2014.We value our customers and apologize for any inconvenience we may have caused to **. [redacted]. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.Sincerely,

Amerigas regularly sent me unexpected (and often just plain wrong) bills. Billed me multiple time for not using a minimum amount of propane in a year. But I checked my records and had used over the minimum. Billed me for running out of propane... but I was on automatic delivery. Umm... that's your fault guys. Finally switched companies due to the high prices and bad service... and they billed me another $60 as I went out the door for picking up the tanks. Even though I checked when I was going to switch and they said there were no end of service charges. Well maybe not technically...