AmeriGas Propane LP

From: Revdex.com of Metro Washington DC
font-family: arial, sans-serif;"><[redacted]>Date: Thu, Dec 18, 2014 at 11:37 AMSubject: Fwd: Complaint No.: [redacted]To: [redacted] <[redacted]>---------- Forwarded message ----------From: Luciferateml <[redacted]>Date: Thu, Dec 18, 2014 at 10:11 AMSubject: Complaint No.: [redacted]To: [redacted]
Dear Sir/Madam:    I am wondering if you have had any response from Amerigas as yet.  I need to do something before I run out of propane.  I am considering calling them today and pay one-half until this has been resolved and hopefully they will deliver until such time.Thanks,[redacted], P.A.ASSISTANT[redacted]Baltimore Maryland 21202 (Please notice new numbers and address as of 12/1/2012)Telephone ###-###-####                   (###-###-####Facsimile  ###-###-####

June 16, 2014Dear [redacted]:Thank you for giving AmeriGas Propane, L. (AmeriGas) an opportunity to respond to [redacted] complaint regarding his account. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of **. [redacted]s complaint, we investigated the...

allegations contained therein and provide the following response based on our findings.**. [redacted]s allegations are regarding actions that took place in 2012. AmeriGas was unaware of **. [redacted]s concerns until recently. When the tank was removed from **. [redacted]s property there was % of gas remaining in the tank. There was no evidence of 12% of gas leaking out of the tank in a two week time frame as **. [redacted] claims. **. [redacted]s account was credited for the .6 gallons remaining in the tank and as a courtesy, our pump out fee, labor fee and **. [redacted]s remaining balance were waived.We value our customers both past and present and apologize for any inconvenience to **. [redacted]. In light ofthe foregoing, AmeriCas reasonably believes that this matter has been resolved. If you have any questions or require further information, please feel free to contact me.

Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding tank removal. AmeriGas takes...

any complaint by its customers seriously. Therefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the following response based on our findings. We apologize for the confusion with Ms. [redacted]’s account. We have removed all charges and her account was final billed with a zero (0) balance. We value our customers both past and present and apologize for any inconvenience to Ms.[redacted]. In light of the foregoing, AmeriGas reasonably considers this matter resolved. If you have any questions or require further information, please feel free to contact me. Sincerely, Jill D[redacted] Jill D[redacted] Customer Advocacy Manager Cc:Jeff G[redacted], Area Director John R[redacted], District Manager

June 3, 2014
Dear [redacted]:
Thank you for giving AmeriCas Propane, L. (AmeriCas) an opportunity to respond to [redacted] complaint regarding his account. AmeriCas takes any complaint by its customers seriously. Therefore, we have investigated the allegations contained therein...

and provide the following response based on our findings.Customer Service Manager, [redacted] was able to speak with **. [redacted] regarding this matter. A credit of $13.37 was applied to **. [redacted] account to honor the lower rate he should receive for tank rent. On June 2, 2014 **. [redacted] $36.00 late fee was removed from his account. **. [redacted] currently has a due balance of $45.48.
We value our customers and apologize for any inconvenience we may have caused **. [redacted]. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,

December 15, 2014Dear [redacted]:
Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an...

opportunity to respond to [redacted]’s complaint regarding a delivery and a safety check. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
[redacted] contacted her local AmeriGas office on October 30, 2014 to establish a new service. [redacted] was advised a safety leak check needs to be performed to establish the new service and was given a date of November 11, 2014. A delivery of 45.3 gallons was delivered on November 7, 2014 and the safety leak check was performed on November 11, 2014. District Manager, Keith G[redacted] is sending [redacted] $25 coupon to be used towards her next delivery.
We apologize for any inconvenience caused to [redacted] and trust this response addresses her concerns. In light of the foregoing, AmeriGas reasonably considers this matter resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,
Jill D
Customer Advocacy Manager

Dear [redacted]:
sans-serif;">Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding a delivery. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
AmeriGas District Manager, Milt D[redacted], spoke directly to [redacted] about her account. A delivery was made to [redacted] on March 7, 2015 for 62 gallons. Mr. D[redacted] mailed [redacted] a coupon to use towards her next delivery for any inconvenience she experienced. Currently, [redacted]’s account has a balance of $300.16.
We value all of our customers and apologize for any inconvenience to [redacted]. In light of the foregoing, AmeriGas reasonably believes that this matter is resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,
Jill D
Customer Advocacy Manager

Good Afternoon,
Please allow another week for us to respond to the complaint.  The complaint is currently being worked on. 
thanks,
Haven Davis

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, it did take contact you in order to receive any type of satisfaction from AmeriGas... Amerigas claims the check was sent and/or returned but I receive mail at the address given to them everyday at this box and but seems their company is the only one who had issues!!!!!  Their lack of details was most unacceptable as several times I repeated and CONFIRMED my address HOWEVER THEY FAILED TO NOTE ON MY ACCOUNT THE SUITE NUMBER....  I have received my refund check FINALLY via [redacted].
Regards,
[redacted]

May 6, 2014
Dear [redacted]:Thank you for giving AmeriCas Propane, L. (AmeriGas) an opportunity to respond to [redacted] complaint regarding customer service and service fee. AmeriCas takes any complaint by its customers seriously. Therefore, upon receipt of **. [redacted] complaint, we...

investigated the allegations contained therein and provide the following response based on our findings.On December 23, 2013 [redacted] contacted her local office to request a delivery. At the time, [redacted] was advised her past due balance would need to be paid and she needed to prepay for the delivery because she was removed as a forecast customer, due to her overdue balance. On December 24, 2013 [redacted] contacted her local office again, four times, and was informed she would need to pay our standard 150 off route fee and prepay for her 100 gallon propane order.On April 17, 2014 [redacted] contacted our Customer Care Line to inform them she would auction and sell our tank if it was not removed from her property. On April 18, 2014 the tank was removed from the property. [redacted] was not charge a tank removal fee.The 150.00 off route fee will remain as this was the agreement with [redacted] when shereceived her December 24, 2013 delivery. The account was been final billed and tank removed, as requested.We value all of our customers both past and present and are sorry to lose [redacted] as acustomer. I trust this response addressed the allegations in **. [redacted] complaint. If you have any questions or require further information, please feel free to contact me.

I apologize for the delay.  I am currently working on this complaint.  Please allow another week for a response. 
Thanks,
[redacted]

Good Morning,
I am currently working on this complaint and will respond as soon as possible.
Thanks,
[redacted]

Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding her account. AmeriGas takes any complaint by its customers seriously.  11px;">Therefore, upon receipt of Ms. [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings. District Manager, Bob F[redacted] spoke with Ms. [redacted] to discuss her concerns with her account. Mr. F[redacted] agreed to refund Ms. [redacted] $608.46. Ms. [redacted]’s account will be been closed with a zero balance and she should allow approximately two (2) weeks for the refund check to arrive. We value our customers and apologize for any inconvenience to Ms. [redacted] and trust this response addressed her concerns. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me. Sincerely, Jill D[redacted] Jill D[redacted] Customer Advocacy Manager Cc: Doug T[redacted], Area Director Bob F[redacted], District Manager [redacted], Valley Forge, PA, 19482 – Tel. ###-###-####

From: Revdex.com of Metro Washington DC
font-family: arial, sans-serif;"><[redacted]>Date: Fri, Mar 6, 2015 at 2:49 PMSubject: Fwd: [redacted] & [redacted] - Revdex.com Complaint #[redacted]To: [redacted] <[redacted]>---------- Forwarded message ----------From: Amerigas Customer Advocate <[redacted]>Date: Fri, Mar 6, 2015 at 11:10 AMSubject: [redacted] & [redacted] - Revdex.com Complaint #[redacted]To: "[redacted]>Cc: "C[redacted], Bill" <[redacted]>, "W[redacted], Tony" <[redacted]>
Dear Ms. [redacted],
 
Please accept the attached letter as our official response to [redacted] & [redacted]’s complaint.  If you need any further assistance please do not hesitate to contact us. 
 
Thank you,
 
Haven D[redacted]
AmeriGas Field Service Center
Customer Advocacy Department
###-###-####
 
Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to Mr. & Mrs. [redacted]’s (“the [redacted]’s) complaint regarding an out of gas and credit. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of the [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings. District Manager, Bill C[redacted] was able to speak with Mr. [redacted] regarding this matter. Mr. C[redacted] apologized to Mr. [redacted] for his delivery issues and informed him an adjustment has been made to his account to correct the matter. Mr. C[redacted] also applied a credit of $50.00 to the [redacted]’s account for their inconvenience. We value all of our customers and trust this response addresses the [redacted]’s concerns. In light of the foregoing, AmeriGas reasonably considers this matter resolved. If you have any questions or require further information, please feel free to contact me. Sincerely, Haven R. D[redacted] Haven D[redacted] Customer Advocacy Department Cc: Tony W[redacted], Area Director Bill C[redacted], District Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 10, 2014
Dear [redacted]:Thank you for giving AmeriGas Propane,...

L.P. (“AmeriGas”) an opportunity to respond to [redacted] complaint regarding the removal of gas. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted] complaint, we investigated the allegations contained therein and provide the following response based on our findings.At the request of [redacted], on June 28, 2014 the unrequested propane he received was removed from his tank. A credit of $820.64 was applied to the account resulting in a zero (0) balance.We value our customers and apologize for any inconvenience to [redacted]. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.Sincerely,Jill D
Customer Advocacy Manager

We are currently researching this complaint. We will respond as soon as our research concludes.
Thank you,
Jill D[redacted]

March 19, 2015Dear [redacted]:
Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an...

opportunity to respond to **. and [redacted]’ (“the [redacted]’”) complaint regarding a delivery. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of the [redacted]’ complaint, we investigated the allegations contained therein and provide the following response based on our findings.
On November 24, 2014, the [redacted]’ received a delivery in error of 69.5 gallons. Due to the error a credit of $73.67 was given to the [redacted]’ to reduce the price per gallon charged to $3.689. We also removed two (2) late fees from their account, $36.00 each. The [redacted]’ since have received a delivery and the current account balance is $215.39.
We value our customers and apologize for any inconvenience caused to the [redacted]’. In light of the foregoing, AmeriGas reasonably believes this matter to be resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,
Jill D
Customer Advocacy Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the name on the letter is inaccurate
Regards,
[redacted]

Amerigas regularly sent me unexpected (and often just plain wrong) bills. Billed me multiple time for not using a minimum amount of propane in a year. But I checked my records and had used over the minimum. Billed me for running out of propane... but I was on automatic delivery. Umm... that's your fault guys. Finally switched companies due to the high prices and bad service... and they billed me another $60 as I went out the door for picking up the tanks. Even though I checked when I was going to switch and they said there were no end of service charges. Well maybe not technically...

June 22, 2015Dear [redacted]:
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Thank you for giving AmeriGas Propane, L.P d/b/a Heritage Propane (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding her account. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of **. [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
 
By way of background, **. [redacted]’s was a metered customer account. Simply stated, **. [redacted] was charged for the propane she used. **. [redacted]’s account was billed correctly during her tenure as a customer. In good faith we gave her a credit for her May invoice in the amount of $56.13 and refunded her the $100.00 deposit she had on her account. Her account has been closed with $0.00 balance.
 
In light of the foregoing, we reasonably consider this matter closed. If you have any questions or require further information, please feel free to contact me.
 
Sincerely,
 
Jill D
Customer Advocacy Manager