AmeriGas Propane LP

March 19, 2015Dear [redacted]:
Thank you for giving AmeriGas Propane, L.P d.b.a. [redacted] Gas Co....

(“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding a delivery. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
[redacted]’s account is set up as a will call customer account. Simply stated, [redacted] is required to contact her local AmeriGas office to schedule a delivery. It is recommended for will call customers to schedule a delivery when the tank gauge reads 20% to allow ample time for delivery. Deliveries to will call customers require five (5) to seven (7) business days [redacted] placed her order on February 16, 2015 and received her delivery on February 21, 2015.
We value all of our customers and apologize for any inconvenience to [redacted]. In light of the foregoing, AmeriGas reasonably considers this matter resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,
Jill D
Customer Advocacy Manager

December 16, 2014Dear [redacted]:
Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an...

opportunity to respond to [redacted]’s complaint regarding a tank pick up. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
We apologize for the delay in retrieving the propane tank from [redacted]’s property. We picked up the tank on December 12, 2014. There was not any propane left in the tank, therefore, [redacted] is not due a refund. [redacted]’s account will be closed out with a zero (0) balance.
We value all of our customers both past and present and apologize for any inconvenience we may have caused [redacted]. In light of the foregoing we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,Jill D
Customer Advocacy Manager

Crooks and liars,seem to forget conversations in the summer about high tank rental.Assured me price was a certain one so we would not change vendors!!!

May 27, 2015Dear [redacted]:
rgb(34, 34, 34); font-size: small; font-family: arial, sans-serif;"> 
Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding her account and tank removal. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
 
On May 22, 2015 Customer Relations Representative, Michelle J[redacted] was able to speak with [redacted] regarding this matter. Ms. J[redacted] informed [redacted] our credit department has removed the flag on her account that generates calls for past due balances. Credits have also been applied to Ms. J[redacted]’s account to correct her balance. As of May 27, 2015 Ms. J[redacted]’s account has a credit balance of $20.54. A tank removal has also been scheduled for Friday May 29, 2015.
 
We apologize for any inconvenience to [redacted] and trust this response addressed her concerns. AmeriGas reasonably believes this matter is on its way to being resolved. If you have any questions or require further information, please feel free to contact me.
 
Sincerely,Haven D[redacted]
Customer Advocacy Manager

This service consistently lies about servicing dates, has left us with so little gas we have had to turn the heat off as a result and is now price gouging. They almost always require us to ask for propane and do not reliably refill tanks. They also have issues with answering the phone and often don't have a way to communicate with them.

June 23, 2015
Dear [redacted]:
Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to Sid Hamid’s complaint again regarding his account. AmeriGas takes any complaint by its customers seriously. We investigated the allegations contained therein and provide the following response based on our findings.
By way of background again, [redacted] is a forecasted automatic delivery customer. We made a partial delivery to [redacted] even though he requested a fill up. We have reviewed the call recording and [redacted] requested a fill up. We did return to his residence to fill the tank. If [redacted] would like to have the propane removed from his tank, he may do so by contacting his local office at ###-###-#### to schedule.
In [redacted]’s complaint, he mentions his pricing is different than his neighbors. Our position regarding [redacted]’s pricing has not changed. [redacted] is not participating in any of our Guaranteed Price Protection (GPP) program and as such, [redacted] is considered a market based customer and pays a price per gallon set by the company on the date of the delivery.
In regard to the price offer made to [redacted] to purchase his tank compared to the price given to his neighbors, the tanks installed in the neighborhood vary in age also they could be new or refurbished making the sale price different. [redacted]’s tank is a 2010 refurbished tank. If [redacted] would like to accept the price offered to him to purchase his tank, he should contact AmeriGas District Manager, Sheldon W[redacted] at ###-###-####.
In light of the foregoing, AmeriGas reasonably believes that this matter is closed. If you have any questions or require further information, please feel free to contact me.
Sincerely,
Jill D[redacted]
 
Driving Customer Delight Every Day
Customer Advocacy Manager
Office: ###-###-####

June 18, 2014
Dear [redacted]:Thank you for giving AmeriGas Propane, L. dba Sawyer Gas (AmeriGas) an opportunity to respond to [redacted]s complaint again regarding his account and tank removal. AmeriCas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted]s complaint, we investigated the allegations contained therein and provide the following response based on our findings.We apologize for the delay in our attempts to remove [redacted]s tank. When our removal attempt was made, it was discovered [redacted] had already had his new supplier remove our tank and replace it with their own. AmeriGas will not compensate [redacted] for using another propane supplier to remove our tank. On June 13, 2014 [redacted]s account was credited for the remaining gas in the tank and removal fees. [redacted] currently has a balance due of $249.99 for the gas that was not covered in his budget due to termination.We value our customers both past and present and apologize for any inconvenience we may have caused [redacted]. In light of the foregoing, AmeriGas reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.

December 23, 2014Dear [redacted]:
Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding his locked off tank. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
[redacted]’s tank has been unlocked and credits of $130.77 and $123.20 were applied to his account on December 10, 2014 for his tank rental and leak check service fee.
[redacted]’s account is set up as a will call customer. As a will call customer, it is requested he contact his local Amerigas office at ###-###-#### when his tank gauge is reading 30% to allow ample time for delivery.We value all of our customers and apologize for any inconvenience we may have caused [redacted]. In light of the foregoing we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,
Jill D
Customer Advocacy Manager

January 14, 2015Dear [redacted]:
font-family: arial, sans-serif;">
Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding a billing issue. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.On January 14, 2015 [redacted]’s account was credited $36.00 to remove his late fee. [redacted] account currently has a zero (0) balance.We apologize for any inconvenience caused to [redacted] and trust this response addresses his concerns. In light of the foregoing, AmeriGas reasonably considers this matter resolved. If you have any questions or require further information, please feel free to contact me.Sincerely,Haven D
Customer Advocacy Department

March 12, 2015Dear [redacted]:Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an...

opportunity to respond to [redacted]’s complaint regarding a delivery. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.AmeriGas would first like to apologize for the unrequested delivery [redacted] received. To resolve this matter [redacted]’s price per gallon for the delivery she received was lowered considerably. [redacted] agreed to this arrangement and her payment of $160.94 was received on March 9, 2015.We apologize for any inconvenience caused to [redacted] and trust this response addresses her concerns. In light of the foregoing, AmeriGas reasonably considers this matter is resolved. If you have any questions or require further information, please feel free to contact me.
 
Sincerely,
 
Haven D Customer Advocacy Department

Good Afternoon,
I would like to re-open claim #[redacted] against Amerigas, you basically have all information other than them agreeing to have no charges after our services changed.  In this letter you will see copies of bills which I was told by a man with a speech impediment I believe in late August of 2014 I would pay nothing after tank was removed.  
Thank- you Heather Ortiz for your help with this situation and looking forward from Revdex.com with this problem.
To Resolve: Tell Amerigas I will NOT PAY!!!
Thank-you
Thomas M. [redacted]

August 21, 2014
Dear [redacted]:Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to [redacted]’s complaint...

regarding a tank removal. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of **. [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
On August 14, 2014 the tank was removed from [redacted]’s property.We value our customers and apologize for any inconvenience we have caused to [redacted]. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.Sincerely,
Jill D
Customer Advocacy Manager

April 8, 2014
Dear **. [redacted]:Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding charges on his account. AmeriGas takes any complaint by...

its customers seriously. Therefore, upon receipt of **. [redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.Customer Service Manager, [redacted] was able to speak with **. [redacted] regarding his account. **. [redacted] apologized for the delay in mailing the requested invoice, with description of charges. **. [redacted] informed **. [redacted] the $66.49 charge on his account was for taxes not billed on a November 13, 2013 delivery. As requested, a copy of the original invoice and credit memo which explains the charges has been mailedWe value our customers and apologize for any inconvenience we may have caused to **. [redacted]. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.Sincerely,

October 14, 2014
Dear [redacted]:
Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding her account. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of her complaint, we investigated the...

allegations contained therein and provide the following response based on our findings.[redacted] is correct she did receive notification that her account was credited $93.37. This notification was sent in the form of a credit memo and it was showing that her tank rental fees for the year had been credited back to her account. [redacted] asserts she is owed a refund check for the $93.37 however I have included with this letter a breakdown of [redacted]’s account history from August 2012 thru January of 2014 so she can see how everything has been applied to her account. This outlines of all of the charges, credits, and payments made on her account during this period and shows her current account balance of zero indicating that no refunds are due to [redacted].In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,
J?ll D
Customer Advocacy Manager

March 18, 2014
Dear **. [redacted]:
Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to **. [redacted]’s complaint regarding her delivery. AmeriGas takes any complaint we receive seriously. Therefore, upon receipt of **....

[redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
**. [redacted] received a delivery of 267 gallons on March 7, 2014. District Manager, [redacted] was also able to speak to **. [redacted] on March 14, 2014 regarding her gauge. **. [redacted] decided to wait until later in the spring to have her gauge replaced instead of having her gas pumped out to replace the gauge.
AmeriGas values our customers and truly apologizes for any inconvenience to **. [redacted]. In light of the foregoing, AmeriGas reasonably believes that this matter is on its way to being resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,

July 30, 2014Dear [redacted]:Thank you for giving AmeriGas Propane, L. (AmeriGas) an opportunity to respond to [redacted] complaint regarding a tank removal. AmeriCas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted] complaint, we investigated the allegations contained therein and provide the following response based on our findings.
On July 22, 2014 the tank was removed from [redacted] property. We do apologize for the delay regarding the tank removal and as a courtesy; our standard removal fee has been waived.
We value our customers both past and present and trust this response addresses [redacted] concerns. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.Jill D[redacted]
Customer Advocacy Manager

July 3,2014
Dear **. [redacted]:Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to **. [redacted]’s complaint regarding his account. AmeriGas takes any complaint we receive seriously. Therefore, upon receipt of **. [redacted]’s complaint, we investigated...

the allegations contained therein and provide the following response based on our findings.On June 23, 2014 a voicemail message was left for **. [redacted] informing him the $98.58 tank rental fee has been removed from his account. If **. [redacted] would like a delivery he will need to contact his local office at ###-###-####.We value our customers and apologize for any inconvenience we have caused to **. [redacted].In light of the foregoing, AmeriGas reasonably believes this matter is resolved. If you have any questions or require further information, please feel free to contact me.Sincerely,

Heritage propane starting charging me delivery charges without notice and agreement from me (real reason was trying to force all customers to auto fill up) so I told them to come get their tank. After they remove their tank I was hit with all the un-agreed upon charges like pump out charge $0.35 per gallon, charge to come get their tank $39.99 and was reimburse $0.45 less per gallon that I paid for the gas in the tank a few months ago.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I never asked to have a cost waived for emergency delivery. I simply asked to know when my propane would be delivered. Also, I never asked for any coupons, $100 doesn't come close to cover the amount I am being gouged for propane. Amerigas unreasonable price:$3.20 * 400 gallons= $1280. Fair market price is $1.99*400 gallons=$796
I am being over charged by $484. I reject this offer. 
Regards,
[redacted]

June 26, 2015
Dear [redacted]:
font-family: arial, sans-serif;">Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding a refund. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of [redacted] complaint, we investigated the allegations contained therein and provide the following response based on our findings.
Credits totaling $182.20 have been applied to [redacted]’s account and on June 25, 2015 a refund of $22.00 was issued. We ask that [redacted] allow a couple of weeks for the refund to arrive. [redacted]’s account will be final billed with zero (0) balance.
We value our customer both past and present and I trust this response addresses [redacted]’s concerns. In light of the foregoing, we reasonably consider this matter resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,
Haven D[redacted]
AmeriGas Field Service Center
Customer Advocacy Department
###-###-####