Amica Mutual Insurance Company

We are writing in response to your comments filed with the Revdex.comWe reached out to you yesterday, March 27, 2017, to address your questions further As discussed, this is an automated system When a payment is due on a Sunday or Monday, Amica.com will display the payment as the Saturday prior In your specific case, it is the 18th However, we do not initiate the payment with your financial institution until Monday the 20th and this is also the date that payment is extract from your account This will occur again in May when your due date falls on a SundayPlease contact us if you have any additional questions or concerns We thank you for continuing to work with us and appreciate your time

The company has contacted me and the issue has been resolvedThank you for your quick action

Thank you for reaching out to usWe’re disappointed that we haven’t met your customer service expectations and understand that one of our representatives reached out to you this morning in order to discuss the refunds further, as well as answer any questions you may have At this time, three of the four refunds have been issued in accordance with the applicable policies and the last refund is being worked on at this timePlease note that refunds for jointly titled polices are issued to all named insureds and sent to the address of record for those policies

Thanks for reaching out to usOur insured has retained an attorney and we are working with them on this claim

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Thank you for the opportunity to discuss the complaint you have filed with the Revdex.comWe have carefully reviewed your account and note upon your request, we processed cancellation of your current automobile policy with Amica effective July 5, Due to our oversight, your renewal policy was not cancelled simultaneously As we discussed with you November 9th, your renewal policy has now been cancelled and you have no outstanding balances with AmicaWe would like to apologize for any inconvenience this has caused you Upon cancelation of your policy the North Carolina DMV was updated accordingly You noted you had placed coverage with another insurance carrier effective July 1, We suggest you reach out to your current insurance carrier to confirm they notified the North Carolina DMV appropriately We certainly have appreciated your patience as it relates to our handling of your policy cancellation, and would be happy to assist in your communication with your current carrier if necessary

We are writing with respect to the complaint you filed with the Revdex.com.We have carefully reviewed your account and now recognize your property in Noble, Oklahoma is not a mobile/manufactured homeWhen reviewing your homeowner policy prior to renewal, we accessed the Cleveland County Central Appraisal District records and erroneously interpreted information about your primary residence as being applicable for your property in NobleWe apologize for the confusion.However, as our Notice of Non-Renewal notes, your property in Noble is non-owner occupied and thus, not eligible for a homeowner policy with AmicaFor this reason, we are not in a position to continue coverage for this location and as indicated in the notice, the policy will expire January 14, without renewal.Please feel free to contact us should you have any further questions

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Response to Complaint # [redacted] I do not live with my parents Regards, Cherry [redacted]

Thank you for the opportunity to respond to your concerns via the Revdex.comWe apologize for the service delay and inconvenience you have experienced and understand that one of our representatives reached out to you to discuss thisDuring this conversation, they also offered a rental car for up to 2-daysPlease let us know if you have further questions or concernsThanks

We are writing with respect to the complaint you filed with the Revdex.comWe have carefully reviewed your accountIn Massachusetts, you are required to maintain Compulsory Insurance Coverage with a registered vehicle, therefore, we were unable to cancel the policy until the plates were returned to the RMV Your policy was cancelled on December 5, since your plates were returned to the Registry of Motor Vehicles on December 4, As discussed on December 16, 2016, since the plates are no longer active, we have agreed to accommodate you and change the policy cancellation date to October 3, 2016, the day after the vehicle was disposed of, as an exception We have handled this matter in accordance with our state filed Massachusetts Private Passenger Automobile Manual, and the mandatory insurance laws and RMV requirements of the state A return premium check reflecting this change will be sent to you shortly We are pleased that we could resolve the issue to your satisfactionIf you have questions, please feel free to let us know

We are writing in response to your correspondence of August 17, First, we would like to thank you for taking the time to discuss this matter with us As indicated, we issued and mailed checks to your address of record on July 7, and August 2, in the amounts of $and $616.37, respectively We understand these checks have not been received by you and are currently working with our accounting department to discuss options to ensure you receive the monies owed to you as quickly as possibleWe understand your frustration regarding the time this has taken and your inability to review your policy on-line We thank you for your patience As discussed, your policy was removed from the computer due to the unique circumstances of your policy changes Your renewal policy will be available for you to view on-line and in the meantime, we have sent a copy of your current policy to your email address of recordWe will be reaching out to you within the next few days once we hear back from our accounting departmentPlease feel free to contact us if you have any questions in the meantime

Thanks for giving us the opportunity to respond to your complaint through the Revdex.comWe understand that one of our representatives discussed this with you on Friday and the local branch will be contacting you today to discuss your concerns and attempt to resolve them

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

We are writing with respect to the complaint you filed with the Revdex.comThank you for discussing your billing concerns with us in depth on 10/24/and 10/26/We were happy that we were able to thoroughly explain this complex billing matter to you and resolve this situation to your satisfactionPlease let us know if you have any questions or if you would like to discuss this matter further

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Sorry, you're wrong I am the executor of the estate I told *** [redacted] this in late July and he said he would send me something in the mail that would confirm this He never did I asked again He never did I said I would send him the Albany Surrogates Court document that showed this He said no What you people are doing is corrupt And by the way, I don't need to just be the executor of the estate ...the owner of the property - me - can cancel the policy I verified this information If you continue to practice this fraud (holding onto premium), I will go to a higher authority I expect to see the refund check within days of the receipt of this message Btw, why did *** [redacted] tell me the policy was cancelled and then just leave it at that!!? Never heard from anybody until October Do you want the Surrogates Court's papers like I originally offered you?? DO YOU?? You are criminals Regards, [redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Thank you for taking time to speak with us regarding your insurance with automobile insurance policyAs discussed, after you were provided an initial quote, the policy premium was adjusted based on the attributes of your vehicleUpon further review, we recognize this change in premium was not communicated to you in a timely manner and may have affected your purchasing decisionAs such, we will adjust the total premium to be collected for this policy termWe are happy to have resolved your inquiry, and thank you for your patience We look forward to hearing from you in the future regarding any additional insurance matters

We have carefully reviewed your account and confirmed that we have requested from your financial institution that payments are made to Amica on the 20th of each month For February and March, the 20th fell on a Monday and, when that happens, Amica.com will display the payment the Saturday prior, in this case the 18thHowever, we do not initiate the payment with your financial institution until Monday the 20thIf your bank statement is showing that the funds were withdrawn on the 18th, please forward us the documentation so that we can research this further As you discussed with a Supervisor on March 20, 2017, we can also change the Amica payment date to any day of the month that works for you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] as of March 23,Amica received payment of 90dollars and so odd cents that made the policy good through May 1,so they are wrong!!! Regards, [redacted]

We are writing regarding the complaint you filed with the Revdex.comAfter careful review of our records, we note that per your request, ID cards were emailed and mailed to your address of record on February 28, March 1, and March We have reached out to you via telephone and email to ensure they were received, but our attempts have gone unansweredWe continue to welcome your call in an effort to alleviate your concerns and determine why your ID cards have not been received Please note, since you are enrolled in E-Policy, which affords a discount for electronic delivery of your forms and policies, ID cards and other correspondence are not sent through the U.SPostal ServiceNotification of documents available to you on Amica.com are sent to the email address of recordIf this option no longer meets your needs, please contact usIf you need assistance accessing Amica.com, please let us know