Amica Mutual Insurance Company

We are writing with respect to the complaint you filed with the Revdex.com. Thank you for discussing your billing concerns with us in depth on 10/24/17 and 10/26/17. We were happy that we were able to thoroughly explain this complex billing matter to you and resolve this situation to...

your satisfaction. Please let us know if you have any questions or if you would like to discuss this matter further.

We are writing with respect to the complaint you filed with the Revdex.com. We have carefully reviewed your account. In Massachusetts, you are required to maintain Compulsory Insurance Coverage with a registered vehicle, therefore, we were unable to cancel the policy until the plates...

were returned to the RMV.  Your policy was cancelled on December 5, 2016 since your plates were returned to the Registry of Motor Vehicles on December 4, 2016.  As discussed on December 16, 2016, since the plates are no longer active, we have agreed to accommodate you and change the policy cancellation date to October 3, 2016, the day after the vehicle was disposed of, as an exception.   We have handled this matter in accordance with our state filed Massachusetts Private Passenger Automobile Manual, and the mandatory insurance laws and RMV requirements of the state.  A return premium check reflecting this change will be sent to you shortly.  We are pleased that we could resolve the issue to your satisfaction. If you have questions, please feel free to let us know.

Revdex.com:I was told that it was an human that was doing this and then I was told that it was the system. I asked and I would like to speak with manager in the account department. That is where the payment issue is and customer services
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
Regards,
[redacted]

Thank you for the opportunity to discuss the complaint you have filed with the Revdex.com. We have carefully reviewed your account and note upon your request, we processed cancellation of your current automobile policy with Amica effective July 5, 2017.  Due to our oversight, your...

renewal policy was not cancelled simultaneously.  As we discussed with you November 9th, your renewal policy has now been cancelled and you have no outstanding balances with Amica. We would like to apologize for any inconvenience this has caused you.  Upon cancelation of your policy the North Carolina DMV was updated accordingly.  You noted you had placed coverage with another insurance carrier effective July 1, 2017.  We suggest you reach out to your current insurance carrier to confirm they notified the North Carolina DMV appropriately.    We certainly have appreciated your patience as it relates to our handling of your policy cancellation, and would be happy to assist in your communication with your current carrier if necessary.

Thank you for allowing us to assist you via the Revdex.com.  It appears you have spoken with your local branch who explained your policy to you in more detail. They will continue to remain available for you if you have additional questions. Thanks.

Thank you for contacting us through the Revdex.com as we appreciate the opportunity to address your concerns. We understand that a claims representative spoke with you today and payment has been issued for the rental charges you incurred.  Please let us know if you have further...

questions about this claim. Thanks.

Thank you for reaching out to us and giving us the opportunity to review your policies.  After careful review, we will honor the original automobilequote we provided for this policy period.  With respect to your homeowner premium, we note all coverage options and changes...

were made with your consent,thus the premium will remain as is.  We understand that one of our representatives has discussed this with you and you are satisfied with the resolution. If you have any further questions, please do not hesitate to contact us.

We are writing in response to
the complaint you filed with the Revdex.com. First, we would like to thank
you for choosing Amica to meet your personal insurance needs and for providing
us with the opportunity to discuss your account. Taking advantage of our
e-policy delivery options,...

through your Amica.com account, for billing statements and policy documents is also appreciated.
 On November 4th we
sent you an e-mail advising your billing statement was viewable at your Amica.com account.  This statement included language
notifying you that your October 24th credit card payment through the
automatic payment plan was declined. This statement also included a notice that
your account has been removed from the automatic payment plan to avoid having
your payments fall further behind.  Our November 25th billing
statement included a cancellation notice informing you that having received no
response to our previous efforts we find it necessary to cancel the auto policy
on December 8th if payment isn’t received prior to this cancel date.
 As no payment was received by December 8th, the policy was
cancelled in accordance with the aforementioned notices.  When you called us on December
14th to make a payment, the policy had already been cancelled.
 With no coverage in place, it is customary that a new application for
coverage is developed and rated according to the applicable rates and rules at
that time.  After speaking with you, we now understand you unknowingly
disregarded the notices.  As you are aware, after learning of your
specific circumstances and reviewing your entire account, we have agreed to
make an exception and reinstate coverage at your previous/cancelled policy
premium. We are grateful the recent
discussions have resolved this matter and that you continue to receive our
excellent customer service.

Dear Mr....

[redacted],                                  �...⇄ are writing in response to the complaint you submitted to the Revdex.com.We are sorry to hear your requests to be removed from our mailing list were not addressed. We have now removed you from our mailing list used for solicitations sent directly from Amica.  There could also be instances in which you are selected to receive mailings from Amica Mutual Insurance Company, sent using a third party.  As part of a selection process, businesses such as insurance companies and financial institutions make inquiries into a consumer’s credit when making product offers.   Please rest assured, however, no credit score is obtained and the inquiry does not affect your credit rating in any way.If you do not want to receive prescreened offers of insurance from Amica and other companies who make similar inquiries, please call the consumer reporting agencies toll-free at 1-[redacted]; or visit the website at [redacted].  If you prefer to make your request in writing, you will need to write to each credit bureau individually at: [redacted], [redacted]; [redacted] Options, [redacted]; and [redacted] Opt Out Request, [redacted].  Please be advised you are the only person who is authorized to exclude or include your name from a mailing database.Please feel free to reach out to us if wish to discuss this matter further.

We are writing with respect to the complaint you filed with the Revdex.com.For our insured’s convenience we automatically renew homeowner policies. We carefully reviewed your account and were unable to locate any recent correspondence from you or your new insurer regarding the...

desired cancellation of your Amica policy. As coverage had been provided since late January we requested proof of coverage with another carrier before backdating the cancellation of the renewed policy. We have now received confirmation of coverage from your new carrier and are in the position to backdate the cancellation of your Amica policy, as requested. As we are canceling as of inception of the policy, no premiums are due and your account will not be sent to an external collection agency. We thank you for continuing to work with us and for your patience while we resolved this matter.

Thank you for taking time to speak with us regarding your insurance with automobile insurance policy. As discussed, after you were provided an initial quote, the policy premium was adjusted based on the attributes of your vehicle. Upon further review, we recognize this change in premium was not communicated to you in a timely manner and may have affected your purchasing decision. As such, we will adjust the total premium to be collected for this policy term. We are happy to have resolved your inquiry, and thank you for your patience.  We look forward to hearing from you in the future regarding any additional insurance matters.

We are writing with respect to the complaint you filed with Revdex.com on April 22, 2017. We have carefully reviewed your account and confirmed the premium charged is correct. According to our records, the change to add your son was issued on March 29, 2017 for an effective date of March...

30, 2017. This change revised your remaining outstanding balance to $4,296.00; therefore, your remaining six monthly installments increased to approximately $715.98.  We issued an invoice on March 30, 2017 for $715.98 due April 19, 2017. After the March 30 invoice was issued we received documentation that your son was insured with a separate carrier; therefore, we backdated a change on April 5, 2017 to remove him effective March 30, 2017. On April 5, 2017 we also backdated the removal of your 2008 [redacted] SRT-8 effective March 27, 2017. In addition, you added a 2001 [redacted] to your policy on April 17, 2017. These three aforementioned changes updated your outstanding balance to $3,249.00.  On April 19, 2017 you made the payment for $715.98. This payment reduced your outstanding balance from $3,249.00 to $2,533.02. This payment also reduced your remaining five monthly installments. Pending no additional policy changes, your remaining five monthly installments will be four payments of $506.58 and one last payment of $506.70.  We apologize for any confusion. Please understand that since we removed your son the same day he was added to the policy on March 30, 2017, there was no additional charge for him as an operator. If you have any additional questions, please let us know.

We are writing with respect to the complaint you filed with the Revdex.com. We have carefully reviewed your account and confirmed the premiums charged for the coverages in effect are correct.  When your son was added to your policy in 2015, he was added as an excluded operator since...

he was in the military and away from home.  At that time you signed and submitted an operator exclusion form, which needs to be submitted with each policy renewal if an operator is to be excluded.  Your 2016 renewal was issued without the exclusion of your son, rating him as a driver in the household.  When you reached out to us to advise he was still away and wanted him to removed from the policy as he did not live with you or drive your vehicle, we complied with your request to remove him and your premium was updated accordingly.  With respect to rating your vehicle with business use, based on your recent confirmation that you no longer use the vehicle for business, we updated the policy moving forward and the premium has been adjusted in accordance with this change. We welcome you contacting us at your earliest convenience to talk through your concerns, as we have been unsuccessful in reaching you to discuss this matter.

Thanks for giving us the opportunity to address your concerns through the Revdex.com. We understand that one of our representatives contacted you directly to help resolve this claim and that an agreement has now been reached. If you have any further questions, please let us know.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I never received ANY phone calls NOR mail regarding my car insurance being cancelled until it was cancelled   NOTHING!  I was told on the phone my rates were being doubled because I did not have insurance for 10 days  not anything else   I pay double what a 21 yr old male does for insurance  this company is a rip off 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted] PS: 2 weeks have elapsed since this issue began. I finally received an electronic refund this am! The phone call from [redacted] (Dallas) was confused, but provided results. Thank you. [redacted]

We are writing with respect to the complaint you filed with the Revdex.com. We have carefully reviewed your account and note your Amica automobile policies have always provided you with comprehensive coverage, including many optional coverages, such as glass coverage.  We have...

confirmed, however, at the time of your recent windshield loss, the “Other Than Collision” coverage afforded by your automobile policy, and applicable to your glass claim, was subject to a deductible.  Of course we strive to ensure our customers are aware of available coverages.  Included with applications and renewal policies are Information Digests that provided explanations of coverage options available to you in your particular state.  We encourage you to review this information or reach out to us to discuss and review your account at any time.   We note your policy has been amended to include the “full glass” coverage which, at this time, does not apply a deductible for a covered glass loss.  We are appreciative of your loyalty to us over the years and again ask that you contact us regarding any questions that may remain.

Revdex.com:I have recently spoke to the business rep and we have become aware that the previous rep and the supervisor, [redacted],  Had provided the wrong information at the time of the dispute. The recent rep has clarified exactly how and why things unfolded the way it did. I am satisfied and understand what happened. 
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We are writing regarding the complaint you filed with the Revdex.com. After careful review of our records, we note that per your request, ID cards were emailed and mailed to your address of record on February 28, March 1, and March 5. We have reached out to you via telephone and email...

to ensure they were received, but our attempts have gone unanswered. We continue to welcome your call in an effort to alleviate your concerns and determine why your ID cards have not been received.    Please note, since you are enrolled in E-Policy, which affords a discount for electronic delivery of your forms and policies,  ID cards and other correspondence are not sent through the U.S. Postal Service. Notification of documents available to you on Amica.com are sent to the email address of record. If this option no longer meets your needs, please  contact us. If you need assistance accessing Amica.com, please let us know.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]