Amica Mutual Insurance Company

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for contacting us through the Revdex.com as we appreciate the opportunity to address your concerns.  We regret that you feel our investigation took too long but hope that you understand the need for us to thoroughly investigate before...

accepting liability.  We understand that this matter has now been resolved and hope that you are satisfied with that resolution.  If you have any additional questions, please let us know. Thanks.

We are writing with respect to the complaint you filed with the Revdex.com, regarding your automobile policy being cancelled for non-payment of premium.   After thorough review of your account, we confirmed notice of cancellation dated September 27, 2017 was mailed to your...

address of record in accordance with state regulations.  The notice indicated cancellation would not take effect if the total amount of $256.68 was paid on or prior to October 20, 2017.  On October 11, 2017 you made a payment in the amount of $207.36 and confirmation of this payment was sent to you.  Our records indicate we reached out to you on October 18, 2017 and left a message explaining your automobile policy was still in cancellation status, as the minimum required payment was not received.   The total payment required to avoid cancellation was not received. Therefore, the policy was cancelled on October 20, 2017 as indicated in the notice of cancellation.   We spoke with you on November 7, 2017 and November 9, 2017 regarding your application for a new automobile policy. If you have any questions regarding your application status, please feel free to contact us.

We have reviewed our records and note your automobile policy was canceled for non-payment of premium, resulting from payments not being successfully drafted from the banking account you provided at the time of your initial application of coverage.  We attempted to contact you via telephone in...

November of 2015 and a cancellation notice dated December 18, 2015 was mailed to your address of record noting that the policy would be cancelled if payment wasn’t received by December 31, 2015.  When you contacted us on January 12, 2016, we advised the policy had been cancelled and we would need to take a new application for coverage under a new policy.  At that time, you paid the outstanding premium owed for the cancelled policy and we set up a new policy effective January 13, 2016.     The premium increase on your new policy is primarily attributable to your loss that occurred on July 27, 2015.  When we originally wrote your policy in September, this loss was not yet chargeable as it occurred in the three months preceding the effective date of the policy.  With your new policy effective in January, the loss is now chargeable.  The loss will still only be charged for three policy periods.  Please feel free to contact us with any additional questions or concerns regarding this matter.

This is in regard to the complaint you filed with the Revdex.com. We look forward to receiving the documents you will be sending to our local office as indicated in your recent email. Once they are received, we will contact you to work toward a resolution of your complaint. If you have any questions, please feel free to reach out to our local office.

We are writing with respect to the complaint you filed with the Revdex.com. We have carefully reviewed your account and confirmed your Collision and Other than Collision deductibles are $1000, as requested by you when the policy was issued on February 20, 2015. The automobile insurance...

application you completed and signed on February 19, 2015, indicates the $1000 deductibles for Collision and Other than Collision. Additionally, you paid the premium associated with these coverages. As a result, when adjusting your recent loss, a $1000 Collision deductible was applied. If you wish to make any changes to your coverages moving forward, please contact us. Thanks.

Thank you for contacting us via the Revdex.com as we appreciate the opportunity to address your concerns. We understand that representatives in our [redacted] office are working with you to resolve this and you are planning to come to the office to meet with them in...

person.

We understand you have spoken with one of our representatives earlier this week regarding your auto claim and they determined that your fender is repairable. You have indicated that you feel it requires replacement. Our representatives will be reaching out to you today to invite you to meet our appraiser at your chosen repair facility to resolve this for you. We hope this action meets your approval and we thank you for your feedback.