AMT Carpet Cleaning & Restoration

Dear All, Greetings from Makemytrip We reret the inconvenience caused to you for not initiating full refund at the intitial stage of cancellationDue to the difference in time zones, the time cancellation was done, was a different date hence cancellation penalty was chargeable for us Being an Ex-India travel, the ID in which ticket was issued had different rulesHowever, after doing the internal investigation we are refunding the cancellation penalty of USD 218, that was chargedPlease accept teh same As per the telphonic conversation with [redacted] , refund will be done within the same account through which it was deducted within 10-working days Thank You & Regards, Team-CustomerDelight Makemytrip

At this time, I have been contacted directly by Makemytrip.com, Inc regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I have received emails from MakeMyTrip.com stating that they apologize for the delay, but no resolutionVia phone they have admitted that they received the refund from [redacted] , but to date they have not passed the refund on to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ***, Greetings from [redacted] At the outset we regret the inconvenience caused to you We had received the complaint regarding misue of your e-mail IDAs per your complaint, the reference that was created using the e-mail ID [redacted] has been altered and a response on this regard has been sent to youHowever, as the changes had been done before the e-mail sent, probably you may not have received the same [redacted] ***, We would request you to take this up with [redacted] or Police for further misuse of your e-mail ID, as being travel agents we may not know if the e-mail is being sent from the actual account holder or the hacker We have a booking done wilth the mentioned e-mail ID and the same will be used further for the communication of nay changes to the itineraryPlease verify your mobile number, card details used at the time of booking so that we can investigate further Hope you understand our stand on this Thank You & Regards, Team-CustomerDelight MakeMyTrip

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Revdex.com, I would request you to interfare now as they are making fool from past one month.Replying in circles ,I would request you to penalize this company on mental harassment & rate them a highly unprofessional company.Please let me know , what evidence you need to blacklist this company Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] , Greetings from Makemytrip At the outset, we regert the inconvenience caused to youAs per your complaint we have got the details checked with the AirlinesAs per the [redacted] Airline policy, for domestic Indian sectors, baggage allowed is kgs as Chebaggage Payment of INR was done extra, apart from the ticket cost, for carrying extra baggage of kgs which was alredy added in the Itinerary and same was updated to Airlines As per our communication with Airlines, they have informed that extra baggage of kgs (which now totals to kg as extra apart from allowed kgs) was carried and hence INR was charged directly by the Airlines Total cost for all the extra baggage, that is Kgs was carried by you which costs INR INR paid through Makemytrip and rest direct to AirlinesBasis the above mentioned facts, Airlines has denied any refund and claim their charges to be correct as per the Services provided Hope we have been able to provide the required details on the extra charges Please write back to us if further details required Thank You & Regards, Team-CustomerDelight MakeMyTrip

Dear [redacted] ,Greetings of the day!At the outset, we apologise for the inconvenience caused to youSir, your case is being addressed based on your [redacted] on one of the social media platformsWe are working on the case and will surely drive it to closureWe appreciate your patience.Thank you and Regards,Team-CustomerDelight

Dear Customer, Greetings from Makemytrip At the outset we regret the inconvenience caused to you and sorry to hear about your lossPlease accept our condolence The booking IDs that exist in our system havinng the above mentioned contact details are [redacted] and [redacted] Both these bookings are made through our Online portals and not by calling the centers hence, we were not aware about the family emergencyHad that been the situation, our representative would had co-ordinated more effectively We being a customer centric organisation ensure our customer's needs are taken care of however, not being aware of the situation till the time of issuance, our representatives followed the standard process of refunding the entire refund to our customer as ticket coud not be issued within hrsI would furter like to explain that it is a rare occurrence where we are dependent on suppliers for issuance Hope you have received the refund of USD We are checking regarding the refund of USD Request you to share the ticket with invoice that was purchased at the Airport Thank You & Regards, Team-CustomerDelight Makemytrip

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Thank you so much for your assistance, without your help it was not possible to resolve my issueI Donot to make other aware that be watchful when dealing with MakeMyTripWhen you call them it's like they deliberately wait your time so at the end you give upIt's my lesson learnedOnce again thank you so much

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear [redacted] ,This is in reference to your complaint, we regret any inconvenience caused to you while dealing with usWe also apologize for the delay in replyingKindly note that we have shared our detailed explanation on this matter via e-mail.Kindly review the same.Thank you for your cooperation and support.Regards,Team - CustomerDelight

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Dear ***Just clarifying the issue again, Make My Trip had promised $discount coupon and not $refund.Make My Trip also had given that in writing that I can avail $discount coupon on my next booking, which Make My trip refuse to honor.I just forwarded you the email chain regarding my communication with Make My Trip.Regards [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As of **-Jul-2015, I have not heard back from MakeMyTrip regarding credit of the pending $1,to my credit card Waiting for MakeMyTrip's official confirmation to close this complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I have received final refund today , I am all setThank you for your support throughout the process.I am very happy and impressed with 'Make My Trip' customer delight policy Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear ***,As per our earlier e-mail refund of USD 395 was processed on [redacted] Jul from our end with reference number [redacted] . Kindly get this validated with your bank.regards,Team- CustomerDelight

Dear *** ***,
Greetings from MakeMyTrip
The process of Offline booking from US is not available with us anymore hence, we understand you did not had the opportunity to avail the discount of USD hence, we have refunded the amount
We have initiated refund of USD and the same had already been sent to accounts to processRequest you to please wait for days for the amount to reflect in your account
Thank You & Regards,
Team-MakeMyTrip

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We can close this case ,Once i'm satisfied with the resolution .Request you to answer below mentioned question before we agree upon any mutually satisfying solution. "Why was I not offered an alternate ticket for an alternate day for my repeated request since the beginning of my interaction with MakeMyTrip Executive." When parallely operating airline was ready to offer me an alternate ticket for an alternate date.Why was MakeMyTrip not able to do it." Thanks,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sir,This is in regards to the complaint regarding pending refund from Makemytrip via Spirit AirlinesWe regret the inconvenience caused to youA per the e-mail, we understand that Airlines has informed that Makemytrip has received the refund However, we have got the details checked and refund
is not yet received by usWe are in touch with the Airlines to get the transaction details and process the refund to youWe will keep you close looped on further proceedings.We appreciate your co-operation and patienceThank You & Regards,Team-CustomerDelight

Dear *** ***,Greetings from MakeMyTripAt the outset we regret the inconvenience caused to you.As per our telecon, please share the e-mail communications and the conversation in which you were promised for USD refundWe would be grateful if the same e-mail chain along with the Terms & Conditions can be forwarded. I will remain as single point of contact till your query is resolved. Thank You & Regards,*** ***Team-CustomerDelight***