AMT Carpet Cleaning & Restoration

Dear [redacted],Greetings from Makemytrip.We have received the case on Revdex.com. We regret theinconvenience caused to you. We tried to get in touch with you over the phonehowever, the number was on voice-mail.We are checking the case internally regarding overcharge andrefund. Please allow us some time....

I will keep you posted on furtherproceedings of this case.We appreciate your patience.Thanks & RegardsTeam-CustomerDelight

Dear [redacted],
Greetings from Makemytrip.
At the outset we regret the inconvenience caused to you.
As per our telecon, the cancellation had been done directly with the Airlines so we have to confirm the amount with the Airlines which may take some time. As soon as we get the amount or even know...

how much the refund is we will get the amount refunded deducting the service fee (INR 250 per passenger) which sums to INR 2000 for 8 passengers.
Please allow us some time to get the same checked.
 
Thank You & Regards,
Team-CustomerDelight
Makemytrip

Dear All,
Greetings from Makemytrip.
We reret the inconvenience caused to you for not initiating full refund at the intitial stage of cancellation. Due to the difference in time zones, the time cancellation was done, was a different date hence cancellation penalty was chargeable for us....


Being an Ex-India travel, the ID in which ticket was issued had different rules. However, after doing the internal investigation we are refunding the cancellation penalty of USD 218, that was charged. Please accept teh same.
As per the telphonic conversation with [redacted], refund will be done within the same account through which it was deducted within 10-21 working days.
Thank You & Regards,
Team-CustomerDelight
Makemytrip.

Dear Sir,We regret the delay in resolving your concerns. We are validating the facts and will update shortly.thank you for your co-operation.Regards,Team - CustomerDelight

Dear [redacted],
Greetings from [redacted].
At the outset we regret the inconvenience caused to you.
We had received the complaint regarding misue of your e-mail ID. As per your complaint, the reference that was created using the e-mail ID [redacted] has been altered and a response...

on this regard has been sent to you. However, as the changes had been done before the e-mail sent, probably you may not have received the same.
[redacted], We would request you to take this up with [redacted] or Police for further misuse of your e-mail ID, as being travel agents we may not know if the e-mail is being sent from the actual account holder or the hacker.
We have a booking done wilth the mentioned e-mail ID and the same will be used further for the communication of nay changes to the itinerary. Please verify your mobile number, card details used at the time of booking so that we can investigate further.
Hope you understand our stand on this.
 
Thank You & Regards,
Team-CustomerDelight
MakeMyTrip

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],This is in reference to your complaint, we regret any inconvenience caused to you while dealing with us. We also apologize for the delay in replying. Kindly note that we have shared our detailed explanation on this matter via e-mail.Kindly review the same.Thank you for your...

cooperation and support.Regards,Team - CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi All,Greetings from Makemytrip.There was some technical limitation for about two hours on our India website ‘[redacted]’ as per India Standard time, on [redacted] May and only a part of the taxes was published on our website for Air France ticket. Entire base fare and major part of the taxes was not being shown on the website. Our Quality team was able to identify this error within 2 hrs when some more tickets were purchased by the customers. This was not the actual ticket cost and hence, to avoid any further issues tickets were cancelled the same day and customers informed about the same. Tickets were cancelled so that we could avoid any further issues , avoiding the actual penalties on the ticket, which could have Non-refundable or bear heavy penalties, depending upon the fare rules of the Airline based on different fare base. This was a pro-active step taken by the Organisation.As this was an error on the website, and not the actual cost of the ticket, tickets were cancelled and full refund updated. We understand, the error was on the website and there was no fault of the customers on the same hence, apart from the full refund of the ticket we have offered all our customers a benefit of INR 5000 per passenger, either he purchases the ticket with Makemytrip again or any other service providers. Above mentioned booking ID [redacted] is one of these bookings where we are giving the same resolution to customer, [redacted], a full refund along with the benefit of INR 5000 for next purchase however, he is not agreeing. Amount paid by the customer is INR 46,285 for a ticket from Delhi-Paris-Chicago and return Chicago-Paris-Delhi in business class. Actual cost of the ticket was INR 3,66,000. Please find below the snapshot of the Invoice sent with the confirmation to customer. We try to maintain complete transparency on our website and hence, invoice is sent along with the Confirmation, which shows the base fare in negative, which is not possible and shows that there was some error. Sirs, you may cross check with the Airlines and a fare of INR 46,285 is not possible for a business class ticket on the chosen route. hence, we need your intervention in getting the case closed. Thank You & Regards,Team-CustomerDelight

Dear [redacted],This is in reference to our telephonic conversation, I have sent you an e-mail separately. Kindly share the details so that I can work on it accordingly.Regards,Team - CustomerDelight

Dear [redacted],As per our earlier e-mail refund of USD 395 was processed on [redacted] Jul from our end with reference number [redacted]. Kindly get this validated with your bank.regards,Team- CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],
Greetings from Makemytrip.
 
At the outset, we regert the inconvenience caused to you. As per your complaint we have got the details checked with the Airlines. As per the [redacted] Airline policy, for domestic Indian sectors, baggage allowed is 15 kgs as Check-in baggage....


Payment of INR 2550 was done extra, apart from the ticket cost, for carrying extra baggage of 10 kgs which was alredy added in the Itinerary and same was updated to Airlines.
As per our communication with Airlines, they have informed that extra baggage of 20 kgs (which now totals to 30 kg as extra apart from allowed 15 kgs) was carried and hence INR 4500 was charged directly by the Airlines.
Total cost for all the extra baggage, that is 30 Kgs was carried by you which costs INR 6750. INR 2250 paid through Makemytrip and rest direct to Airlines. Basis the above mentioned facts, Airlines has denied any refund and claim their charges to be correct as per the Services provided.
Hope we have been able to provide the required details on the extra charges.
Please write back to us if further details required.
 
Thank You & Regards,
Team-CustomerDelight
MakeMyTrip

Dear Sir,
As discussed. We are checking the refund details and will share the same with you at the earliest.
Thank you for your co-operation and patience.
regards,
[redacted]

Dear [redacted],
 
 
Greetings from MakeMyTrip.
 
  
This is in reference to our telephonic conversation, we regret the inconvenience caused to you. As discussed on call due to technical limitations, short payment was charged against your booking...

[redacted] and amount of INR 46,285 was charged instead of 3,66,000 (actual cost of the reservation). Kindly be informed your reservation has been cancelled and the complete refund of INR 46,285 has been initiated from our end.
 
Our QA team is analyzing the error in details and same has been fixed now. As a customer servicing gesture we are pleased to offer you below
 
-          Kindly book a fresh reservation and share the booking id/Tickets with us and we will process refund of INR 5,000 per passenger as a discount on your card.
-          In case only full refund is acceptable then we will give you travel voucher worth INR 5,000 per passenger valid up to one year
 
We look forward for your support and cooperation.
 
Kindly reply with an acknowledgement so that we can do the needful accordingly.
 
 
Regards,
 
Makemytrip

Customer is blaming us for cheating on Fare part. He does not hold the booking with us. The fare customer is quoting can never be available to book. He, in his complaint, has mentioned that he had even wrote on our Social Paltforms and our teams did not respond, which is incorrect. We have checked and there was no such complaint raised, customer is also unable to share the screenshots/posts that he shared on [redacted], as he had never done that. Customer is trying to get the benefit, just by approaching through the esteemed platforms like Revdex.com. Sirs, we would had certainly accepted customer’s request, had it been genuine. Customer has not been able to book due to dynamic nature of fares. Website had shown him the available fares and he has not booked it and wants us to honour the fare that had never been available. Sir, if any fare would be available, on a higher margin on our website, and if customer gets cheaper on other website, he would had booked it, however, the fare customer is asking for has nowhere been available.

Dear Sir,Please accept our sincere apologies for the inconvenience you may have experienced in respect to the refund of USD 632. We are validating the concerns and we will update you at the earliest with an update.Solicit your co-operation.Regards,Team - CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Revdex.com,   I would request you to interfare now as they are making fool from past one month.Replying in circles ,I would request you to penalize this company on mental harassment & rate them a highly unprofessional company.Please let me know , what evidence you need to blacklist this company.     Thanks, [redacted]   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Thank you so much for your assistance, without your help it was not possible to resolve my issue. I Donot to make other aware that be watchful when dealing with MakeMyTrip. When you call them it's like they deliberately wait your time so at the end you give up. It's my lesson learned. Once again thank you so much.