AMT Carpet Cleaning & Restoration

Dear *** ***,
Greetings from MakeMyTrip
At the outset we regret the inconvenience caused to you
Our website depends on the availability and fares available on Airlines systemNo seats are blocked till the Payment is received and hence, you may have encountered rise in fare however,
these occurrences are very fewSir, we do not charge any amount in full or in parts till the final payment page with complete break up is givenThis is to maintain transparency in case of Online transactions
We are a customer centric organisation and we ensure that along with the Payment all the relevant details including Fare Policies are available to customer and hence, links are available for even the Fare policies, before even making the PaymentThis is done keeping in view customer experience and transparency while doing businessThere is no rise in Fare, apart from the convenience fee, which is mentioned on the website
*** ***, for our customers, we have different modes, through which they can connect with us and we can help them on spot as well as e-mail IDs available on websiteAlong with it, *** team is available along with the ***
As you have mentioned that to your Various posts on *** there was no response by our team, hence, we tried checking the complaints raised with the help of your e-mail ID and name however, could not locate the same
We appreciate your feedback and to enhance our services and your experience better, we would like to understand the issues faced at the time of booking and also woud like to get the previpus complaints raised
We are sending a separate e-mail and request you to provide the previous complaints so that we can look into it
We appreciate your patience & time
Thank You & Regards,
Team-MakeMyTrip

Revdex.com:
In reference to complaint ID ***, I contacted th le business throught another networking site and they issued me a full refundI find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear *** ***, Greetings from MakeMyTrip!! In reference to your concern, as per our discussion, all passengers will be travelling as per original schedule and no cancellation is required on this bookingSo, we are not taking any action on this and the booking will be as per original
schedule Further, we have taken cognizance of your comments and the spirit in which you have shared your feedback. It is unfortunate to note that your recent experience with us has not been up to your satisfaction Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans Regards, Team-MakeMyTrip Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear *** ***
Greetings from Makemytrip
We regret the delay in refundApproval for the refund had been received hence, refund of USD was done from our end on *** Jan'Hope the same has been received by you
Please confirm the receipt of refund
Thank You & Regards,
Team-CustomerDelight

Revdex.com:
In reference to complaint ID ***, business reached out to me separately over email (had sent them multiple emails before filing with Revdex.com but they were slow to respondAs soon as put in the complaint with Revdex.com, they started responding!)They have resolved the matter
and this resolution is satisfactory to meI appreciate the help from Revdex.com in helping raise my complaint
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did receive a call from a gentleman & same response, the person wanted me to send more emails which I did, did not hear anything from MakemytripI am not happy at all with the response, please remember I sent them more than emails called them 12-times & every time they give a different answer never a straight answerI will keep this complaint openI Donot want other people to fall for there guarnetee/promise
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,TThe report se I've received says that clarification from my side is required on the following points but there is nothing furtherPlease let me know if anything is required from my side. RRegards,***

Dear *** ***,
Greetings from MakeMyTrip
At the outset we regret the inconvenience caused to you
We have checked with the Hotel and found out that Jacuzi is available at the Hotel however, they are not kept Operation during Monsoons due to safety concernsBeing in service industry, before
providing the services, safety measures are analysed and the services provided accordingly
One of our colleagues is validating the detais and will keep you posted on this
Thank You & Regards,
Team-CustomerDelight

Revdex.com:At this time, my complaint, ID *** regarding Makemytrip.com, Inc has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I already got a confirmation from airlines that on *** June they transfer the refund of amount $to *** *** *** *** card whose number ended with *** and also got a confirmation from Makemytrip that this is their account onlySo In my opinion this is very simple case of cheating from MakeMyTrip and they should take the case seriously and resolve my case asapAs a customer I need not to follow up so much and my refund should come to me with in few days onlyIf they delay the process I may need to seek legal advice on this
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Team @ Revdex.comAt the outset I would like to thank you for helping me resolve this casePlease find my brief response and the reason I reject the resolution proposed by Makemytrip Inc.I did receive a call from Makemytrip Inc representative (I believe her name was Arti) as 11:PM CST, and given below is what we dicussed- Firstly I requested them to check the local time where they are calling it was 11:PM CST and you really don't expect someone calling you at that time.- She told me it was a technical reason and tickets from only Air France were impacted which I fail to understand.- When I said accordingly to the law of land which clearly states tickets when full payment is made has to be respected for which she clearly stated we cannot honor this ticket under any circumstancesHence which clearly states Makemytrip Incdis-respect towards the law of the country.- She offered me INR approx USD for which I clearly refusedI am not begging my only request is respect the law and the purchase done by me.Hence if an company doesn't want to respect the law of USA from where the ticket was purchased I would not be willing to accept the current offer and would request Makemytrip Incto re-issue the ticket they cancelled without my authorization. Thanks & Regards*** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, As communicated earlier, kindly be informed that we did request you to connect with the Airline as this was the last minute change requestIn such scenarios we request customers to make the changes directly with the Airline (the governing body)Rest assured that we have validated the facts in depth and unfortunately would not be able to modify our stand on this matterLooking forward for a positive responseRegards, Amit

Dear *** ***,Greetings from Makemytrip!As per our telephonic conversation, we have processed the full refund of USD was initiated on *** Jul'15 from our end which has been received by youHope the above is in order.Thanks & Regards,Team- CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not have the refund yet.I have been getting the same response for past days
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Team,Greetings from MakemytripAt the outset, we regret for the inconvenience caused due to delayAs per the telephonic conversation with *** *** a refund of USD has been initiated for the unused sector as per the details confirmed with the airlines.Refund will be received within working days into the same account through which amount was deducted.Thank You & Regards,Team-CustomerDelight

Dear [redacted]
Greetings from Makemytrip.
At the outset, we regret the inconvenience caused to you. We understand that there was a schedule change which was not accepted and hence, cancellation was updated with full refund on [redacted] Nov'15.
Our team is in touch with the Airlines for the...

approval of Full refund which is yet pending. Please allow us some time. We will expedit the matter and refund the amount.
Appreciate your patience.
Thank You & Regards,
Team-CustomerDelight
Makemytrip

At this time, I have been contacted directly by Makemytrip.com, Inc regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I have received emails from MakeMyTrip.com stating that they apologize for the delay, but no resolution. Via phone they have admitted that...

they received the refund from [redacted], but to date they have not passed the refund on to me. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
Their "MyWallet" doesn't represent the...

transactions, how convenient. Good thing I was able to archive the transaction IDs from their [redacted] page which happens to be the best grounds for customers to make their grievances. Here's the ID of the transaction; [redacted]. It was for an amount of ~Rs. 1436. And then another Rs. 700 was reportedly added to my "MyWallet" but it says my balance is Rs. 0. Another case I'd like your attention is about a bus ticket whose price fluctuated (went down) by huge value. Its transaction ID is [redacted]. I was told that a refund of the difference amount was on its way but it never happened. 
Sincerely,
[redacted]

Dear [redacted],
Greetings from MakeMyTrip.
At the outset we regret the inconvenience caused to you.
As per our telecon, we are checking the details of the case. Airlines do not allow the passenger to Travel if there is any discrepancy in the First or Last name, whereas, in this case last...

name was replaced by middle name hence, a new ticket had to be purchased however, there is no need of cancellation of all the tickets. We have to check why was the same advised and the also regarding teh penalties involved.
Please allow us some time. We will keep you updated with the further proceedings.
Appreciate your patience.
Thank you & Regards,
Team-MakeMyTrip