AMT Carpet Cleaning & Restoration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

As of **-Jul-2015, I have not heard back from MakeMyTrip regarding credit of the pending $1,300 to my credit card.  Waiting for MakeMyTrip's official confirmation to close this complaint.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Greetings of the day!At the outset, we apologise for the inconvenience caused to you. Sir, your case is being addressed based on your [redacted] on one of the social media platforms. We are working on the case and will surely drive it to closure. We appreciate your patience.Thank you and Regards,Team-CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Hi, I've received an email from makemytrip.come asking for details of the problems faced while booking. I've already responded with the screenshots of all the pages.  WI left I understand that the website works on availability and you don't block any fares/seats until the payment is made, I also know that an increase of a small percentage is acceptable. However, on your website the fare jumped up by more than 300% within seconds and I don't think that's acceptable. This seemed like a deliberate attempt of bait and Switch to me. You claim that you are unable to find the history of the complaint with my email which is quite strange. I had also raised a complaint through the contact us page on your site, to which I received a canned response on me email. When I replied to that message, I kept waiting forever but no one bothered to reply to my message. I am sorry but such fare increases and such a customer service is unacceptable.   [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],
This is in reference to our telephonic conversation, I have sent an e-mail to you. Request you to please share the details so that we can check.
Regards,
Team - CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have received final refund today , I am all set. Thank you for your support throughout the process.I am very happy and impressed with 'Make My Trip' customer delight policy. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Dear [redacted]Just clarifying the issue again, Make My Trip had promised $50 discount...

coupon and not $50 refund.Make My Trip also had given that in writing that I can avail $50 discount coupon on my next booking, which Make My trip refuse to honor.I just forwarded you the email chain regarding my communication with Make My Trip.Regards[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would to thank [redacted] for all the help and support.
Sincerely,
[redacted]

Dear Customer,
Greetings from Makemytrip.
At the outset we regret the inconvenience caused to you and sorry to hear about your loss. Please accept our condolence.
The booking IDs that exist in our system havinng the above mentioned contact details are [redacted] and...

[redacted]. Both these bookings are made through our Online portals and not by calling the centers hence, we were not aware about the family emergency. Had that been the situation, our representative would had co-ordinated more effectively.
We being a customer centric organisation ensure our customer's needs are taken care of however, not being aware of the situation till the time of issuance, our representatives followed the standard process of refunding the entire refund to our customer as ticket coud not be issued within 24 hrs. I would furter like to explain that it is a rare occurrence where we are dependent on suppliers for issuance.
Hope you have received the refund of USD 1420. We are checking regarding the refund of USD 218.35. Request you to share the ticket with invoice that was purchased at the Airport.
Thank You & Regards,
Team-CustomerDelight
Makemytrip

Dear [redacted],We regret the inconvenience caused. We assure you that this is a rare incident. kindly share your booking id(s) so that we can validate the details once again.Solicit your co-operation.Regards,Team - CustomerDelight