Angie's List, LLC

February 3, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint response rejection to our attentionWe appreciate the opportunity to respond to complaints against our company I would like to again start by offering a sincere apology to Ms*** for any confusion regarding her membership Ms*** did join Angie’s List on 5/9/2004. I have confirmed that the credit card used for the original membership purchase and all subsequent automatic renewals of her membership were listed in her name. Ms*** has also left reviews on companies she has used dating back to June 24, Ms*** agreed to automatic renewal on her account when she joined and had been automatically renewing her membership for a decade. Ms*** requested to receive an email notification prior to each automatic renewal. Angie’s List sends out the email notification roughly days prior to the automatic renewal of her membership. Ms*** emailed Angie’s List last on 3/30/to request the cancellation and refund of her membership. Ms***’s account has been cancelled and refunded back to the original form of payment at this time. Since Ms*** indicated that her card was compromised and a new card was issued by her bank, there should be no issues with refund being routed back to the same account under her new card. If Ms*** has any issues locating the funds for her refund, she will need to contact her financial institution Ms*** is certainly entitled to her opinions of Angie’s List, however I would like to point out that the Fair Price Guarantee and Service Quality Guarantee were offered to Angie’s List members as benefit. All Big Deals are governed by contracts with exact parameters for the service being offered. If a company is not honoring the offer as written, it would not qualify for assistance through the Fair Price or Service Quality Guarantee. The details and terms and conditions for these programs are available on the Angie’s List website. Angie’s List is sorry to see such a tenured customer go. Ms*** can keep in mind that Angie’s List does offer a new membership that is free that can be accessed online Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

January 26, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for the opportunity to respond to this complaint rejection response filed against our company. I’d like to start by thanking Mr*** for providing additional information associated with his membership As requested, Mr***’s account has been set so it will not automatically renew. Mr***’s account with expire on 3/5/2017. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are leaving the "F" on our account and they didn't get a response back from the memberThis is not rightWE don't know her, we have never done any work for her nor was she in any of our records of calling our businessAL wrote see below " The member did not respond if the review was for the correct company or not" This is not acceptable business practiceThis is not resolved. "We did reach out to the member in question. The member did not respond to indicate if the review was for the correct company or not. Our policy, as a passive conduit, is to leave the review on the company the member initially stated they had an interaction."
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***

July 17, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** Hello ***, Thank you for bringing this complaint to our attention. We always appreciate the opportunity to give our side of the
story regarding complaints filed against our company. I would like to offer Mr*** a sincere apology for any confusion regarding the review left on his company. Angie’s List is an online community for consumers looking to find service companies and health care professionals in markets across the country. Angie’s List does not create the information posted by members; rather, it operates its website only to distribute information to members. Further, Angie’s List does not opine upon or endorse any of the reviews or ratings submitted by members Angie’s List’s policy, therefore, is not to remove any reviews from its website, except under very limited circumstances. These circumstances include Angie’s List’s receiving verifiable information that the review was posted by a competitor of the service provider or that a duplicate review regarding the same interaction was posted. Additionally, Angie’s List will remove a review if the member posting it requests that the review be removed or if Angie’s List is served with a court order requiring the review to be removed With respect to the review Mr*** refers to in his complaint, none of these circumstances exist. First, regarding the arbitration award Mr*** provided to Angie’s List, Angie’s List was not a part of that arbitrationThe Angie’s List review is not mentioned in the decision, and there was no adjudication as to the truth or accuracy of the Angie’s List review. Second, when a member posts ratings on the Angie’s List website, the member represents to Angie’s List that such ratings are accurate, truthful, and complete. Again, Angie’s List is merely a forum provider and is not in the business of determining if a report is or inaccurate Angie’s List recognizes that service providers, such as Mr***, may have differing opinions regarding the experience had with a member. Accordingly, Angie’s List permits each service provider to tell their side of the story and encourages them to monitor posted ratings regarding their company and to post responses to any reviews to which they take exception Angie’s List legal department is mailing Mr*** a certified letter expressing this same point of view. All future correspondence regarding this matter will need to be directed to the legal team’s contact information provided in the certified letter. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M*** Angie’s List

April 22, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case #*** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed
against our company. I’d like to start by offering a sincere apology to Ms*** for the frustration this process has caused. Ms*** purchased an offer from the company, *** *** on September 12, While the offer could be redeemed within one year, the day refund policy was explained to Ms*** when she recently contacted Angie’s List along with her other options relating to the purchase. As a courtesy, the team handling Ms***’s concerns refunded the offer on 4/20/in the amount of $199.00. Additionally, I have refunded her membership fees in full that she paid in July, 2014. Those fees totaled $28.79. Ms*** was not charged $which she mentioned in her complaint. I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, *** ***Angie’s List

May 11, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our
company As Mr*** states, he signed an advertising contract to live on 4/11/for a full year. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. We have looked into Mr***’s concerns and did not find any wrongdoing throughout the sales process, because of this we won’t be refunding his paymentHowever, we are agreeing to cancel his advertisements and are waiving the standard early termination fee due to the customer service issues he mentionedWe apologize for any frustration caused to Mr***. We have also issued a partial refund for the remaining time of the first full month Mr*** had already paid for in the amount of $that remained after the cancellation of his contract We strive to provide top notch customer service, and we regret that Mr*** felt that he had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

July 11, 2016 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story
regarding complaints filed against our company. I apologize for the delay in my response. Ms*** originally contacted Angie’s List on 5/17/informing us that the service could not be fully completed due to the paint chipping on her deckAs a member based service, Angie’s List offers service providers, who have earned high grades, the opportunity to advertise through coupons and ecommerce on our websiteThe Angie’s List Big Deal is a voucher for services from the provider that it is purchased withOnce work has been started, the provider is responsible for all funds paid for the service, regardless of Angie’s List percentage take. Angie’s List keeps a percentage of the service voucher because the services offered are marketed directly to our membersThe provider is paying for exposure and is responsible for the interaction on the job site, the quality of their work, and the customer’s satisfaction with the serviceWhile I do understand where Ms*** is coming from, our procedures were followed correctly and *** *** *** ** had the opportunity to follow through on the full refund amount of $Unfortunately, they were not agreeable to this and refunded her $ Despite our procedures, we have agreed to refund Ms*** the $she’s requestedMs*** has been a loyal member and we understand her frustration regarding this situation and are willing to make an exceptionI have submitted this request to our Accounting team and this should be processed back to her payment method within 3-business days I find it regrettable that we left Ms.*** feeling she had no recourse but to contact the Revdex.comWe always want to provide top notch service to our members. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B***Angie’s List

May 16, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this rejection response to our attentionWe appreciate the opportunity to respond to complaints against our company After reviewing Mr***’s rejection response and continued concerns, Angie’s List will agree to fully refund all funds Mr*** paid toward his advertising campaign. The Angie’s List Accounting Department will be processing this refund within the next few business days We strive to provide top notch customer service, and we regret that Mr*** felt that he had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

September 12, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against
our company On 7/8/2016, Ms*** started to advertise with Angie’s List for one year per an electronically signed agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. In light of any frustration or misunderstanding during the sales process, Angie’s List will consider Ms***’s contract to be terminated. We are currently in the processing of cancelling the contract and removing Ms***’s company from our web advertisements. We have also agreed to waive the 35% early termination fee We strive to provide top notch customer service, and we regret that Ms*** felt that he had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

July 24, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for any confusion or frustration regarding his membership Mr*** was contacted by a supervisor, Iann M***, within the Angie’s List Member Care department on 7/24/2017. The different types of memberships, some of which are paid, were explained to Mr***. Mr*** elected to have his paid membership refunded and his account cancelled. At this time, we believe Mr***’s complaint has been resolved Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. They have refunded my money and canceled the membershipI do not agree with everything they said but I got what I needed to make it right
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not sign up for a year membership! I signed up for subscription that I canceled back in They also haven't responded to my request to delete my accountApparently they won't do anything unless they can get in trouble for itThey are the most are at best a scam and the worst company that I have ever used
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***How Angie's List disperses the money they receive from me is not my businessAll I know is I paid Angie's List the $(NOT *** *** *** ***)If Angie's List paid the contractor, or kept some of it themselves as a fee is an internal matter for Angie's LiistFor them to keep the money I paid to them and then wash their hands of this I feel is unethicalBecause the service wasn't completed that Angie's List offered they should return my $and if they gave any money to *** *** *** *** they should seek redress from them.*** ***

September 19, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** Revdex.com Dispute Resolution, Thank you for bringing this complaint to our attentionWe appreciate the
opportunity to respond to complaints against our company On 6/9/2017, Mr*** agreed to advertise with Angie’s List for one year per the attached agreement. We require each prospective advertiser to electronically sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesOur advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website. Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreementMr*** was notified of early termination fee during the sales process that resulted in Mr*** electronically signing his contract. We apologize that we were not able to satisfy Mr*** during the course of his advertising relationship We did look back through the sales process, and found that there may have been some confusing commentary that Mr*** did not understand regarding the way geocat searches through Google work in relation to Angie’s List., therefore Angie’s List is waiving the early termination fee and issuing a full refund to Mr***. Mr*** should see his refund process within the next few business days In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

We have explained the refund process to this customer. Angie's List has instructed this customer to contact the company that they made their purchase with to seek their refund. This complaint is not with Angie's List, but the company this customer made their purchase through.
Angie's List has contacted the company on the customer's behalf to assist with the refund request as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAngie’s List has not contacted me regarding this complaint and this further proves their lack of honestyI tried to salvage my relationship with them and they shut down every attempt even though there was proof that I had been misinformed by their reps and pertinent information was withheldI do not want to conduct business with them in any capacityI would like to cancel without being charged a fee and receive a refund for the two months I have paid for already
Regards,
*** **

June 5, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I’d like to start by offering a sincere apology to Ms*** for the frustration this process has caused. Ms*** purchased an offer from the company *** *** *** on 4/22/ There is a day refund policy that is included in the details of the deal purchased We are so sorry for all the scheduling trouble Ms*** had with this company As a courtesy, we have refunded Ms*** for the offer purchased in the amount of $ This was actually accomplished before we received this complaint I apologize for the poor customer service Ms*** experienced when calling us for assistance Though we strive to answer calls in the order received, the extremely long time Ms*** experienced on the phone represents a failing on Angie’s List’s part We never want our members to have such a difficult time contacting us or receiving assistance from us In light of these problems, I have refunded Ms*** in full for her most recent membership renewal She will retain access to the list through January of 2016, unless she chooses to renew her membership.I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members In this matter it’s clear that we have dropped the ball I hope Ms*** allows us a chance to earn back her trust, and we thank her for her membership. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, *** ***Angie’s List

April 28, 2016Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***
***
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to tell our side of the story regarding complaints brought against our
companyI apologize for the delay in my response.As you may know, Angie’s List allows consumers to post comments regarding experiences they have had with area companies Angie’s List is a passive conduit for these comments, meaning the content is wholly supplied by our consumer members Because other consumers rely on the statements made by each member, we require each and every member to sign the following statement before submitting a report:* I confirm that the information contained in this Service Evaluation Form (i) is true and accurate and (ii) represents my actual first-hand experienceI acknowledge and understand that Angie's List is relying upon the accuracy of the information in order to serve other membersI confirm that I do not work for, am not in competition with, or am not in any way related to the service provider in this report.Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum We do not remove reports at the request of service providers Rather, we allow each service provider to respond to any reports they receive, to share their point of view*** * *** *** company has posted a response to the review in question to explain their company’s perspective.*** *** contacted Angie’s List regarding the negative review on 4/11/and mentioned that she had released the customer from the contract and a refund was given to themWhile we do have a Complaint Resolution Process in place to assist members with complaints filed against a business, the complaint must be initiated by the member and the member must tell us what their desired resolution is in order to consider the complaint resolved and have the negative review removedAs this process was not initiated by the member and the complaint was handled outside of Angie’s List, we cannot force the member to change or delete their reviewHowever, the member has since updated the review on his own accord to acknowledge that *** *** did cancel the contract and return the deposit paid.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information.Kind regards,Jesse ***Angie’s List