Angie's List, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kirk F* from Angie's List stated that if I renewed he could run a fetch which he stated would bring in more reviews If Angie's List was honest they would release our "recorded" conversations As we all know here if Angie's List released these conversations it would incriminate them As I was misled again I did not receive one single review from the fetch list although I did give Angie's List access to thousands of my customer's contact information Who knows what they did with that list The facts are the facts: Angie's List provided information to me All but contractor I was competing against was properly licensed Angie's List openly admits that they do not require companies to provide proof of licensing prior to advertising and does not care if the business is licensed or not as long as they are paying to advertise.With that said I saw an article on FB last week about how the Revdex.com and proper contractor licensing Angie's List is clearly stating that they do not check or require business licenses The Revdex.com should not allow Angie's List to get away with this The are deceiving the public.Again I do not accept Angie's List response and I want a refund.I would appreciate the help
Regards,
*** ***

April 25, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint rejection response to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for any miscommunication or misunderstanding in pursuit of his Big Deal refundAngie’s List did not charge Mr*** twice for $89. Mr*** processed one transaction of $for a quantity of two $deals. Angie’s List will not accept responsibility for the overdraft that occurred as a result of his purchase Angie’s List has cancelled Mr***’s free membership. Mr*** has also received the full refund of $at this time. Mr*** should contact his financial institution to request that they waive the overdraft fees due to the error of purchasing a quantity of two of the $deals. I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI would like to add that they did refund my money
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meI was contacted by a representative of the company involvedThey resolved the issue completely to my satisfactionThe representative was very cordial and concerned over how this issue got to the place that it didHe was also very good about staying in communication as the different steps of the resolution were completed
Regards,
*** ***

October 11, 2016 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints
filed against our company. I’d like to start by offering a sincere apology to Mr*** for any frustration with his membership, including any emails he may have received that were unwanted after his attempts to unsubscribe. Mr*** did unsubscribe himself from a few of the different types of emails Angie’s List sends out, and as requested, I have taken the necessary steps to ensure that Angie’s List will no longer correspond to him using his email address. There are prepopulated email lists in place that could result in Mr*** receiving a few emails within the next week, however any email correspondence after this should not be an issue for Mr***. In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M***Angie’s List

June 15, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # ***
* ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side
of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for any confusion regarding her membership Our records indicate that Ms*** signed up for an annual membership on April of 2015. All of our memberships do default to an automatic renewalOur auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership We provided a notification in the membership agreement Ms*** had to agree to in order to access her membership, indicating that the service would renew automatically. Additionally, this information is included in the welcome packet that is sent to the member’s home after signing up. Ms*** did reach out to us on June 13th to ask for a refund on her renewal that had been processed on April 23rd of this year. We feel there is significant value in our memberships, and Ms***’s Gold membership is normally sold at a price of $per year. We do not feel a refund of her $is merited in this case. I would be happy to discuss the value of the membership with Ms***, and I have included my personal email address in this response. Please share this with Ms*** and invite her to contact me directly if she’d like to discuss the matter further I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List [email protected]

September 15, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** ***
*** *** *** * ***
* Peggy, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give
our side of the story regarding complaints filed against our company. I apologize for my delay in responding to the Revdex.com I’d like to start by offering a sincere apology to MrFlynn for any confusion regarding his membership All of our memberships do default to an automatic renewalOur auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membershipWe also email members prior to the renewal date to notify them of the upcoming charge MrFlynn has received a refund for his most recent automatic renewal, which occurred on 12/4/2015. MrFlynn is requesting a refund of the previous automatic renewal, which occurred on 12/4/2014. We are unable to provide MrFlynn with a refund for the 12/4/charge, as he used the membership and actively searched for companies up through 11/11/2015. Since the membership was actively used, we will not issue a refund for the 12/4/charge. If MrFlynn had not actively used the membership, we would have considered issuing the refund as requested Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse Mullins Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We where told that we would be on the first page and our understanding of 1st page was to be one of the top We want the phone conversations reviewed by the Revdex.com and for *** *** *** ***We were mislead by your sale staff and want a full refund!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI accept their apology; however, they make the assumption that I requested an account. They have said themselves that they have no record of me having an accountI do not want an Angie's List account because it cannot be used from state to state. Since I am in the Army, I need something I can use in any state that I happen to live inI use only one personal email account. The email account that I am using for this action with the Revdex.com is my work account and I chose this one because I know that most of the interaction was going to occur during the day when I am at work. So, if they cannot find an account attached to my personal email, it is likely because I do not have an account with them. Having said that, why am I then being charged $for an account? In one email from their customer service representative, the amount they said an account costs is $12.00. If the account were real, then they would be charging me $more than they should. Also, I have an email from one of their customer service representatives asking me for my banking information (which is why I added phishing to the complaint) because they cannot find an account for me. I did give them the last four of my credit card that they billed which they then should have been able to search. The search should have gone something like this: $billed to 0926. Then, they could have a smaller pool from which to search for the charge they billed to my VISA cardAs a summary: They readily admit that they don't have an account for me. Yet, they charged me for an account that they say I don't have. When I tried to resolve it, they asked for my banking information. Neither of these is acceptableMy bank fixed the charge, but at their expense. Angie's List should not think that the bank should have to pay for an account that does not exist for me either. They now owe my bank $Regards,
*** ***

November 20, 2014 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case #*** *** Thank you for bringing this complaint to ourattentionWe appreciate the opportunity to clarify anything that might nothave been addressed previously. Angie’s List does not allow anonymousreviewsTo prevent that, we have set guidelines requiring a minimum amount ofinformation from members providing reviewsThis allows the companies beingreviewed to check their records and verify that the report has come from theircustomerTo meet the minimum requirements, a member must include their firstinitial, complete last name and a valid addressNicknames are allowed, in lieuof a first nameIf Mr*** would like to change the way his first nameappears in our system, he is able to do that and still meet the reportingrequirements. Mr*** purchased a Big Deal from thecompany *** *** *** *** on 7/23/2014, but did not notify us of anyissues concerning this deal until 9/25/We have a 30-Day Refund Guaranteein place in hopes that members will contact us as soon as problems arise.Although Mr***’s request was received outside of the window of timespecified in our 30-Day Refund Guarantee, we are able to exchange the deal, ifhe purchases another Big Deal of any monetary amount. I apologize for the problems that Mr***has encountered surrounding his addresses on our websiteWe were able toremove all addresses from Mr***’s view, with the exception of his PO Box.Because our website, as well as our Band of Neighbors feature, references theaddress on file, Mr*** may encounter some difficulty when searching forproviders by distance. I find it regrettable that we left Mr***feeling he had no recourse but to contact the Revdex.com. Thanks again for the opportunity to respondto this complaintPlease let me know if we can provide any furtherinformation. Kind regards, Anna ***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In my complaint, other than the dispute resolution process, which did not start until yesterday morning, there is another serious issue with my review being posted without the pictures I submitted with my review. I originally submitted my review with all the pictures showing the bad workmanship of the Contractor listed on Angie's list on September 13, 2016, which I know is the best way to alert other consumers about this Contractor's quality of workHowever, after more than times calling Angie's List and emailing more than Angie's List the pictures that got somehow removed when Angie's List posted my review, as of today my review posted still does not have any pictures.I had to resubmit my review again with all the pictures two days ago, as one of the representatives suggested, indicating that my pictures may be posted with my review in that way, which still ended up in failure. I would like to see result of resolving the review posting issue within this week, as it has been more than weeks and all my attempts to resolve directly with Angie's List have failed.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Angies List finally did refund my money on 04/16/but immediately charged me again the next day without my authorization I have no interest in being a member and want my money back from these scammers Regards,*** ***

June 22, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints
against our company On 3/1/2017, Mr*** agreed to advertise with Angie’s List for one year per the attached agreement. We require each prospective advertiser to electronically sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesOur advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreementAngie’s List has reviewed the sales process Mr*** experienced and elected to waive the early termination fee and issue a refund of $1239.76. The service Mr*** had paid for were provided and all other funds paid for services rendered will remain as paid. Angie’s List will not refund any additional funds at this time In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

June 24, Indianapolis Revdex.com EWashington Street India*** ** ***
*** *** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our
side of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for any confusion regarding her membership Our records indicate that we received Ms***’s cancellation request on 6/16/from an email address not associated with Ms***’s membership. Our Member Care department requested additional information to locate Ms***’s account, but did not receive this information in a response from Ms*** All of our memberships do default to an automatic renewalOur auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership I have now cancelled Ms***’s membership and refunded her charge from 5/31/in the amount of $59.99, as she is within days of her renewalShould Ms*** have any questions regarding her membership transactions, she can feel free to reach out to us directly and we will be happy to assist I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List

October 20, 2015*** ***
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*** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed
against our company I’d like to start by offering a sincere apology to *** *** for any frustration this process has caused. *** *** has been in contact with a supervisor at Angie’s List since the submission of this complaint, and informed Angie’s List that she has worked out her scheduling problems and is ready to move forward with her remodeling project.I would ask that you please provide *** *** with my direct email address, below She is welcome to contact me or her support specialist Amanda Copeland, should she run into any further scheduling problems We would be happy to continue to assist.I find it regrettable that we left *** *** feeling she had no recourse but to contact the Revdex.comWe always want to provide top notch service to our members. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

June 29, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *
***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story
regarding complaints filed against our company. I apologize for the delay in my response I first wanted to apologize to Mr*** for any frustration he has experienced during the sale or cancellation of his advertisement On 4/18/2016, Mr*** electronically agreed to advertise with Angie’s List for one year. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreementOur advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website We have reviewed our sales process and customer service interactions with Mr***We would have preferred to continue working with *** *** *** * *** *** *** as an advertiser on Angie’s List, but given that Mr*** is no longer willing to advertise with us and in light of any misunderstanding or customer service issues over the duration of his advertising, we will consider his contract cancelled and have agreed to waive our standard Early Termination Fee for this contractIn terms of the portion of his advertising term that already ran, Mr***’s advertisement was running as he agreed, and this payment was due for services rendered In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Mr***’s business Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***7, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***Once again with the information Angie's list has not been in constant contact with meLast time I've heard from them was back in November when I told them to cancel my account with themBecause the way they were advertising my company with statementAt no time did my rep say I had to update my companies profile he said he would take care of advertisingTrust me if I knew I needed to do it myself I would of updated the information ASAP no owner wants there company to be represented wrongMy decision was made after trying to contact my Angies list reptrying to contact him and with no response for weeks I could honestly say he probably contacted me because it was due for next paymentA person from Angie's list did call me yesterday after I put my complain to Revdex.comHe just wanted to hear my side of story and never tried to settle the amount they are trying to charge me for early termination to contrary he tried to sell me a smaller package of advertisingI did mention to him why my decision was made of canceling my business with them advertising and how my Angie's list rep contacted me after such a long timeI did mention to the person that called me yesterday I work with clients everyday and I would never leave them with out a response by the end of the dayI don't want any more advertising form them I only want them to cancel my account with them and for them clear the amount they say I owe them