Angie's List, LLC

September 15, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** ***
*** *** *** * ***
* Peggy, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give
our side of the story regarding complaints filed against our company. I apologize for my delay in responding to the Revdex.com I’d like to start by offering a sincere apology to MrFlynn for any confusion regarding his membership All of our memberships do default to an automatic renewalOur auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membershipWe also email members prior to the renewal date to notify them of the upcoming charge MrFlynn has received a refund for his most recent automatic renewal, which occurred on 12/4/2015. MrFlynn is requesting a refund of the previous automatic renewal, which occurred on 12/4/2014. We are unable to provide MrFlynn with a refund for the 12/4/charge, as he used the membership and actively searched for companies up through 11/11/2015. Since the membership was actively used, we will not issue a refund for the 12/4/charge. If MrFlynn had not actively used the membership, we would have considered issuing the refund as requested Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse Mullins Angie’s List

November 11,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN
Attn*** ***
Re: Complaint Case #
***
***
Thank you for bringing this
complaint to our
attentionWe appreciate the opportunity to give our side of the story
regarding complaints filed against our company.
I’d like to start by offering a sincere
apology to Ms*** for the frustration this process has caused
Ms*** purchased a Big Deal from the
company *** *** *** * *** *** LLC on September 28,
We were not aware that there was any issue concerning this deal until the
member contacted Angie’s List on November 5, Although her request was
received outside of the window of time specified in our 30-Day Refund
Guarantee, we are able to exchange the deal, if she purchases another Big Deal
of any monetary amountMs*** has been in contact with a representative in
the Big Deal department to find a replacement deal and facilitate the exchange
Once a new Big Deal is purchased, the amount of her original purchase will be
refunded back to herI have contacted the representative that has been her point
of contact to make sure that Ms*** is updated on the state of progress
with that
I find it regrettable that we left Ms
*** feeling she had no recourse but to contact the Revdex.comWe strive to
provide top-notch service to our membersIt is clear from the tone of this
complaint that we missed the mark, and I apologize for that
Thanks again for the opportunity to respond
to this complaintPlease let me know if we can provide any further
information.
Kind regards,
*** ***
Angie’s List

November 20, 2014 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case #*** *** Thank you for bringing this complaint to ourattentionWe appreciate the opportunity to clarify anything that might nothave been addressed previously. Angie’s List does not allow anonymousreviewsTo prevent that, we have set guidelines requiring a minimum amount ofinformation from members providing reviewsThis allows the companies beingreviewed to check their records and verify that the report has come from theircustomerTo meet the minimum requirements, a member must include their firstinitial, complete last name and a valid addressNicknames are allowed, in lieuof a first nameIf Mr*** would like to change the way his first nameappears in our system, he is able to do that and still meet the reportingrequirements. Mr*** purchased a Big Deal from thecompany *** *** *** *** on 7/23/2014, but did not notify us of anyissues concerning this deal until 9/25/We have a 30-Day Refund Guaranteein place in hopes that members will contact us as soon as problems arise.Although Mr***’s request was received outside of the window of timespecified in our 30-Day Refund Guarantee, we are able to exchange the deal, ifhe purchases another Big Deal of any monetary amount. I apologize for the problems that Mr***has encountered surrounding his addresses on our websiteWe were able toremove all addresses from Mr***’s view, with the exception of his PO Box.Because our website, as well as our Band of Neighbors feature, references theaddress on file, Mr*** may encounter some difficulty when searching forproviders by distance. I find it regrettable that we left Mr***feeling he had no recourse but to contact the Revdex.com. Thanks again for the opportunity to respondto this complaintPlease let me know if we can provide any furtherinformation. Kind regards, Anna ***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.
Regards,
*** ***

June 15, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # ***
* ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side
of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for any confusion regarding her membership Our records indicate that Ms*** signed up for an annual membership on April of 2015. All of our memberships do default to an automatic renewalOur auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership We provided a notification in the membership agreement Ms*** had to agree to in order to access her membership, indicating that the service would renew automatically. Additionally, this information is included in the welcome packet that is sent to the member’s home after signing up. Ms*** did reach out to us on June 13th to ask for a refund on her renewal that had been processed on April 23rd of this year. We feel there is significant value in our memberships, and Ms***’s Gold membership is normally sold at a price of $per year. We do not feel a refund of her $is merited in this case. I would be happy to discuss the value of the membership with Ms***, and I have included my personal email address in this response. Please share this with Ms*** and invite her to contact me directly if she’d like to discuss the matter further I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI accept their apology; however, they make the assumption that I requested an account. They have said themselves that they have no record of me having an accountI do not want an Angie's List account because it cannot be used from state to state. Since I am in the Army, I need something I can use in any state that I happen to live inI use only one personal email account. The email account that I am using for this action with the Revdex.com is my work account and I chose this one because I know that most of the interaction was going to occur during the day when I am at work. So, if they cannot find an account attached to my personal email, it is likely because I do not have an account with them. Having said that, why am I then being charged $for an account? In one email from their customer service representative, the amount they said an account costs is $12.00. If the account were real, then they would be charging me $more than they should. Also, I have an email from one of their customer service representatives asking me for my banking information (which is why I added phishing to the complaint) because they cannot find an account for me. I did give them the last four of my credit card that they billed which they then should have been able to search. The search should have gone something like this: $billed to 0926. Then, they could have a smaller pool from which to search for the charge they billed to my VISA cardAs a summary: They readily admit that they don't have an account for me. Yet, they charged me for an account that they say I don't have. When I tried to resolve it, they asked for my banking information. Neither of these is acceptableMy bank fixed the charge, but at their expense. Angie's List should not think that the bank should have to pay for an account that does not exist for me either. They now owe my bank $Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI would like to add that they did refund my money
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meI was contacted by a representative of the company involvedThey resolved the issue completely to my satisfactionThe representative was very cordial and concerned over how this issue got to the place that it didHe was also very good about staying in communication as the different steps of the resolution were completed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

September 15, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this updated complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company We have reached out to Mr*** directly to help him find a different deal to help fulfill his needs We have not heard a response from Mr***, but he retains the $credit to use on a deal in any category of service needsIn the future, in case of any scheduling or other problems, we ask that Mr*** contact us within days so that we can correct any issues and refund the purchase if the need arises. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

April 25, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint rejection response to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for any miscommunication or misunderstanding in pursuit of his Big Deal refundAngie’s List did not charge Mr*** twice for $89. Mr*** processed one transaction of $for a quantity of two $deals. Angie’s List will not accept responsibility for the overdraft that occurred as a result of his purchase Angie’s List has cancelled Mr***’s free membership. Mr*** has also received the full refund of $at this time. Mr*** should contact his financial institution to request that they waive the overdraft fees due to the error of purchasing a quantity of two of the $deals. I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

October 26, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn* *** ***Re: Complaint Case * ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I’d like to start by offering a sincere apology to Mr*** for the poor experience dealing with our chat supportI also apologize for the poor customer service that Mr*** received when canceling his membership. Angie’s List memberships are backed by a satisfaction, money-back guaranteeWhether or not Mr*** ever explicitly requested a refund, it seems clear that this is his desire based on his requests to cancel the membershipI have refunded the full cost of his membership, $back to his credit cardThe refund was immediate on our end, but it may take a few business days to post to Mr***’s accountI have also followed up with the direct managers of the representative Mr*** interacted with to help improve our customer service.I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersIt is clear from the tone of this complaint that we missed the mark, and I apologize for that Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

July 28, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint response rejection to our attentionAngie’s List has mentioned the membership type that Mr*** has, as each membership offers different benefits. Mr***’s complaint with Angie’s List would not have existed if Mr*** had joined with a membership that offered the support of the Service Quality Guarantee or Complaint Resolution Process. Once the work has been started for an offer, the company performing the work is responsible for issuing any type of refund resulting from the quality of work performed or the customer’s satisfaction. *** *** * *** *** *** *** is on a payment plan for their eCommerce offers and have subsequently received payment for Mr***’s purchase. Mr***’s complaint is with *** *** * *** *** *** ***, as they are responsible for the quality of work they have performed for Mr***. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

June 22, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints
against our company On 3/1/2017, Mr*** agreed to advertise with Angie’s List for one year per the attached agreement. We require each prospective advertiser to electronically sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesOur advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreementAngie’s List has reviewed the sales process Mr*** experienced and elected to waive the early termination fee and issue a refund of $1239.76. The service Mr*** had paid for were provided and all other funds paid for services rendered will remain as paid. Angie’s List will not refund any additional funds at this time In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***7, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***Once again with the information Angie's list has not been in constant contact with meLast time I've heard from them was back in November when I told them to cancel my account with themBecause the way they were advertising my company with statementAt no time did my rep say I had to update my companies profile he said he would take care of advertisingTrust me if I knew I needed to do it myself I would of updated the information ASAP no owner wants there company to be represented wrongMy decision was made after trying to contact my Angies list reptrying to contact him and with no response for weeks I could honestly say he probably contacted me because it was due for next paymentA person from Angie's list did call me yesterday after I put my complain to Revdex.comHe just wanted to hear my side of story and never tried to settle the amount they are trying to charge me for early termination to contrary he tried to sell me a smaller package of advertisingI did mention to him why my decision was made of canceling my business with them advertising and how my Angie's list rep contacted me after such a long timeI did mention to the person that called me yesterday I work with clients everyday and I would never leave them with out a response by the end of the dayI don't want any more advertising form them I only want them to cancel my account with them and for them clear the amount they say I owe them

July 11,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN
Attn*** *** Re: Complaint Case # ***
***,
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our companyI apologize
for the delay in my response
I first wanted to thank Mr*** for bringing this issue to our attention, and to apologize for any inconvenienceWe have reviewed this matter and concluded that the employee’s actions in this case violated Angie’s List policy
Accordingly, we have fully refunded Mr*** for the charges he mentions and we have taken corrective action with regard to the employee involved
Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information
Kind regards,
Jesse B*** Angie’s List

October 28, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for any confusion regarding her membership All of our memberships do default to an automatic renewalOur auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membershipWe also email members prior to the renewal date to notify them of the upcoming charge Ms*** joined Angie’s List on August 8, and joined as a ‘Premium’ member for $with a promo code for a 60% discount, which discounted from the rate of $29.99. Ms*** agreed to automatic renewal on her account when she joinedHer membership also informs her that her account will be automatically renewed on the date that ends her current term. In June 2016, Ms*** was rolled over to our new membership program at no additional charge, which may be where confusion occurred, which led Ms*** to believe she received a ‘free’ Gold membership. Ms***’s membership was rolled into the Gold membership, which normally costs new members $for the $rate she initially joined at and would not be charged extra for the Gold membership benefits I do apologize for any misinformation that was provided to Ms*** regarding our current membership refund policy. Under the current policy, Ms*** is eligible to receive a refund for her automatic renewal fees in the amount of $29.99. Unfortunately, Ms*** has disputed the charges with her credit card company, which freezes the funds until the dispute is resolved. The dispute process can take up to days to be completed by her credit card company. If Ms*** has not yet filed her dispute, she can reach out to me directly. I will be happy to assist with her refund request. If Ms*** has filed her dispute, I would advise her to let the dispute run its course, as any action taken will result in the funds being delayed for days from the action taken. Angie’s List will not fight Ms***’s dispute of the $ Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List (317) 396-

June 24, Indianapolis Revdex.com EWashington Street India*** ** ***
*** *** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our
side of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for any confusion regarding her membership Our records indicate that we received Ms***’s cancellation request on 6/16/from an email address not associated with Ms***’s membership. Our Member Care department requested additional information to locate Ms***’s account, but did not receive this information in a response from Ms*** All of our memberships do default to an automatic renewalOur auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership I have now cancelled Ms***’s membership and refunded her charge from 5/31/in the amount of $59.99, as she is within days of her renewalShould Ms*** have any questions regarding her membership transactions, she can feel free to reach out to us directly and we will be happy to assist I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In my complaint, other than the dispute resolution process, which did not start until yesterday morning, there is another serious issue with my review being posted without the pictures I submitted with my review. I originally submitted my review with all the pictures showing the bad workmanship of the Contractor listed on Angie's list on September 13, 2016, which I know is the best way to alert other consumers about this Contractor's quality of workHowever, after more than times calling Angie's List and emailing more than Angie's List the pictures that got somehow removed when Angie's List posted my review, as of today my review posted still does not have any pictures.I had to resubmit my review again with all the pictures two days ago, as one of the representatives suggested, indicating that my pictures may be posted with my review in that way, which still ended up in failure. I would like to see result of resolving the review posting issue within this week, as it has been more than weeks and all my attempts to resolve directly with Angie's List have failed.
Regards,
*** ***