Angie's List, LLC

June 13, Indianapolis Revdex.com EWashington Street Indianapolis, IN 46202 Attn*** *** Re:
Complaint Case # *** Peggy, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for any frustration or confusion regarding her membership Ms*** chatted with Angie’s List on 9/14/2016. Initially, Ms*** requested to cancel her membership and receive a refund. During the chat, the representative assisting Ms*** assisted by providing a list of service providers and offering to take a review for Ms***. The cancellation request was thought to be resolved and Ms*** never confirmed her wish to continue with the cancellation. With that being said, Angie’s List has resolved Ms***’s request. I have processed the refund for Ms***’s most recent membership renewal in the amount of $back to her PayPal account I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

October 20, 2015*** ***
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*** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed
against our company I’d like to start by offering a sincere apology to *** *** for any frustration this process has caused. *** *** has been in contact with a supervisor at Angie’s List since the submission of this complaint, and informed Angie’s List that she has worked out her scheduling problems and is ready to move forward with her remodeling project.I would ask that you please provide *** *** with my direct email address, below She is welcome to contact me or her support specialist Amanda Copeland, should she run into any further scheduling problems We would be happy to continue to assist.I find it regrettable that we left *** *** feeling she had no recourse but to contact the Revdex.comWe always want to provide top notch service to our members. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

November 10, 2015AttnRe: Complaint Case # *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company I apologize for my delay in my response.Upon review of this situation, we agree that *** *** has been
attempting to cancel his agreement, and has experienced some poor customer service from our end We are always interested in being as fair and reasonable as possible In light of these frustrations, we are cancelling *** ***’s advertising agreement and waiving all of the early termination fee, as well as the few dollars that are still owed for services rendered.At this point, *** *** does not owe Angie’s List any funds, and our advertising agreement has been canceled.In short, I sincerely apologize that this customer has been disappointed with their experience with Angie’s ListWe thank him for bringing his concerns to our attention, so that we could take steps to make amends for the problems experienced We would love the opportunity to work with *** *** again in the future should his business needs align with our advertising.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meBy refunding me the of the months that I paid for.
Regards,
*** ***

July 2, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***,Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company.I apologize for the frustration
this process has caused Mr*** Angie’s List allows consumers to post comments regarding experiences they have had with area companies Angie’s List is a passive conduit for these comments, meaning the content is wholly supplied by our consumer members Members are required to attest to the review confirmation statement before submitting each review Without that unique attestation accompanying a review, it cannot be submitted to the website Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum We do have processes in place if a company notifies us that they do not recognize the name and address of a member associated with a review on their company We will reach out to the member that submitted the review in an attempt to confirm that review at the request of the service provider We did reach out to the reporting member on 6/25/at Mr***’s request The member confirmed to us that their review was intentional, and verified the contact information for Mr***’s business as matching the description of the company the member intended to review In light of this, we will not be removing the review in question. I find it regrettable that we left Ms*** feeling no other recourse than to complain to the Revdex.comMr*** is welcome to avail himself of several methods Angie’s List offers to service providers for free to help members hear from their satisfied client base Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information.Kind regards,Jesse B***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

December 5, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to unsatisfactory responses As previously stated, Angie’s List has already made concessions for any frustrations Mr*** has experienced, including a substantial partial refund and waived early termination fee. At this time, Angie’s List will not offer any further concessions for this complaint We strive to provide top notch customer service, and we regret that Mr*** felt that he had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Angies List finally did refund my money on 04/16/but immediately charged me again the next day without my authorization I have no interest in being a member and want my money back from these scammers Regards,*** ***

November 21, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint response to our attention
I’d like to start by offering a sincere apology to Mr*** for the additional email he received on 11/20/ Angie’s List is currently investigating this email send on 11/20/that may have been received by members who have unsubscribed from emails. At this time, to assure Mr*** does not receive any additional emails from Angie’s List, I have removed his email address from his profile. In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

June 29, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *
***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story
regarding complaints filed against our company. I apologize for the delay in my response I first wanted to apologize to Mr*** for any frustration he has experienced during the sale or cancellation of his advertisement On 4/18/2016, Mr*** electronically agreed to advertise with Angie’s List for one year. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreementOur advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website We have reviewed our sales process and customer service interactions with Mr***We would have preferred to continue working with *** *** *** * *** *** *** as an advertiser on Angie’s List, but given that Mr*** is no longer willing to advertise with us and in light of any misunderstanding or customer service issues over the duration of his advertising, we will consider his contract cancelled and have agreed to waive our standard Early Termination Fee for this contractIn terms of the portion of his advertising term that already ran, Mr***’s advertisement was running as he agreed, and this payment was due for services rendered In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Mr***’s business Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List

June 1, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I’d like to start by offering a sincere apology to Mr*** for the frustration and miscommunication he has experienced.While our memberships do default to an automatic renewal, all annual memberships come with a satisfaction guarantee Not only should Mr*** have been able to receive his membership refund upon request the day of his renewal, he could request that refund at any point during the next year It seems apparent that this policy was not made clear to Mr*** by the agent he chatted with online I have followed up personally with that agent’s supervisor so that we could address this issue directly I thank Mr*** for bringing this error to our attention.I have refunded the full membership fee of $to Mr***’s PayPal account this morning In addition, as an apology for any misinformation or confusion, I have left his account set up so that he can use the membership for the next year free of charge The membership is set up to expire out at the end of the term If Mr*** would like to rejoin our service at that point, I would welcome him to contact us via phone or email to be sure to set his billing preferences to his liking. I find it regrettable that we have failed Mr***We strive to provide top-notch service to our membersAgain, we sincerely apologize for the frustration this has caused. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Jesse ***Angie’s List

Angie's List is sorry that an amicable solution could not be reached regarding this complaint after yesterday's correspondence with the customer. Angie's List has turned this customer's debt over to a third party at this time. The customer will need to address their concerns with the third party vendor

February 25, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints
filed against our company. On 5/30/2014, Mr*** agreed to advertise with Angie’s List for one year per the attached agreementBefore Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellationfee. Upon receipt of this complaint, we investigated the correspondence that Mr*** had with Angie’s List representatives during the past few monthsAlthough Mr*** encountered customer service issues, his advertising did start as scheduled and ran as promised After reviewing the situation, we will waive the cancellation fee. We strive to provide top notch customer serviceI sincerely apologize if we failed to deliver to the extent of Mr***’s expectations. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, *** ***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

September 25, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed
against our company. I’d like to start by offering a sincere apology to Ms*** for the difficulties in the pursuit of a Big Deal refundAccording to our records, Ms*** contacted us on 9/13/to ask for a refund of the purchaseMs***’s refund was processed in the amount of $on 9/13/when Ms***’s initial request was made As Ms*** requested, I have set up her membership so it will not renewal at the end of the current paid term. Ms***’s membership will expire on 11/4/I find it regrettable that we left Ms*** feeling there was no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

January 13, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our
company I would like to sincerely apologize for the issues that Mr*** has experienced regarding the recurring payments on his credit card. Mr*** called in to make a payment on behalf of his son’s company in June 2016. The Angie’s List system is set up for recurring payments. Once a credit card is added to a profile, that updated credit card automatically becomes the primary credit card on file, which is used for the recurring payments for advertising contracts At this time, Angie’s List has processed refunds back to Mr*** for a total of $for the charges made during the months of June, July, August, and December. Unfortunately, Mr*** has initiated a dispute with his credit card company for the charges that occurred in September, October, and November. Once a dispute has been filed, the funds are frozen by the credit card company, which is currently preventing Angie’s List from issuing these refunds back to Mr***. Once the disputes finalize, Mr*** will receive the remaining funds back to his credit card, as Angie’s List will not fight the dispute for these charges We strive to provide top notch customer service, and we regret that Mr*** felt that he had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

September 5, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to *** *** for the difficulties in the pursuit of a Big Deal refundAccording to our records, *** *** contacted us on 8/23/to ask for a refund of the purchase, which was made on 5/26/All Angie’s List eCommerce purchases have a Day Refund Guarantee that only applies if no work has been performed. All members must request a refund within days of purchase. Angie’s List offers to help resolve issues with service providers directly or helps facilitate an exchange for any refund request made outside of days I have reviewed *** ***’s specific refund request and deemed that an exception can be granted since multiple purchases were made for the same company and *** *** did not see the secondary charge until after days had passed I find it regrettable that we left *** *** feeling there was no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meIt’s is sad that I had to call, email and finally lodge a complaint here to get any response from the company POOR BUSINESS PRACTICES
Regards,
*** ***

May 15, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe always appreciate the opportunity to give our side of the story
regarding complaints filed against our company. Mr*** did agree to advertise with Angie’s List, but there was confusion regarding the two different companies he has listed. The cancellation for *** ** *** will be backdated to February 26, 2015. This was the day Mr*** requested cancellation. The advertising was terminated after running seven months and 26days. The cancellation fee was $249.38. The cancellation fee in the amount of $was taken out of the payment of $and a refund of the difference was given today for $103.52. I sincerely apologize that this customer was disappointed with their experience with Angie’s List Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Mindy ***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, This isn't acceptable to meYou reached out in all fairness to have the person who left the review respond and she did NOT respond to your requestI don't see how after making an attempt to reach her to fix the situation or to indeed find out if it was a review for our company and NO response was given how the "F" can stay. Also, we have an issue with how we are categorized on ALWe LEGALLY changed our name over a year ago and NO longer perform Handyman ServicesYet, when you look us up we come up under Handyman and when someone leaves a review there is a default checked off "handyman" we have spoke to our representative and neither of these issues can be resolved on AL's endIf we changed our name legally and do not perform handyman services anymore doesn't make sense that our category can be changed? So, if I have to submit a separate complaint for this issue I willWe spend over 11K with AL on a yearly basis and we are NOT in the proper category and we have no recourse to fight an "F" when you can't get a hold of the person for evidenceAgain not acceptableI believe in fairness to all not to just AL membersWe should have some type of recourse or there should be a process in place and if the person that left the review doesn't respond then it should be removedI do not accept the response by AL
Regards,
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