Angie's List, LLC

May 21, 2015Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted] RichardsonRe: Complaint Case # [redacted], Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding complaints filed...

against our company. I’d like to start by offering a sincere apology to Ms. [redacted] for the frustration this process has caused.  Ms. [redacted] purchased an offer from the company Magnolia’s Locksmith & Door Company on May 5, 2015.  Ms. [redacted] requested assistance with the deal from Angie’s List on May 18th, due to problems with the company.  Ms. Comaskey’s refund was processed today, May 21st.   Her refund was processed in full, in the amount of $98.00.  Her credit card company may take a business day or two to reflect that this refund has been posted.Providers who offer coupons or deals through Angie’s List are required to meet a variety of criteria, and their ratings from members are a primary determinant on whether we will continue allowing them to present offers to our members.  Ms. [redacted] has not yet written a review on her experience; we would encourage her to do so to share her poor impression of Magnolia’s Locksmith & Door Company with fellow members and allow us to make the best decision about allowing them to run deals in the future.  Service providers offering deals must honor these deals, so we will look further into the specific situation to be sure this is happening.I find it regrettable that we left Ms. [redacted] feeling she had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.   Kind regards, Jesse B[redacted]Angie’s List

Hello,
In an on-going effort to resolve this complaint, we again contacted the reporting member, Charles Maue, using the information on file fo his Angie's List membership. Yesterday, we were able to speak with his wife, [redacted] Philbin.  She confirmed that she did use The [redacted], and that work was performed at a previous address, [redacted] Place, [redacted], Missouri.  On 12/22/2014, when Mr. [redacted] orginally submitted his request that we reconfirm this review, he responded in writing that his company records show he performed service at the address of [redacted] Place, O' Fallon, Missouri for Andera Philban.
We are also relaying this information directly to Mr. [redacted], but please feel free to pass this along to him as well.
Thank you again for the opportunity to respond to this complaint, and please let me know if we can provide any further information.
Sincerely,
Anna [redacted]
Angie's List%3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Assuming the review from the person whom we never worked for remains absent from our reviews, we are satisfied.  It is a shame that it took a 4-5 month process of complaining to the company and finally filing a dispute with Revdex.com for this to be resolved.  This is time that could be better spent helping our customers.  Angie's List should take a long, hard look at their business practices.  I sincerely hope we do not have to deal with an issue like this again.
Regards,
[redacted]

August 15, 2016   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]     [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints against our...

company.   On 12/22/2015, Mr. [redacted] started to advertise with Angie’s List for one year per an electronically signed agreement.  We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreement.    In light of any frustration or poor customer service, Angie’s List will consider Mr. [redacted] contract to be terminated effective the first time Mr. [redacted] expressed a desire to cancel his advertisements, which Angie’s List has documented as 5/25/2016.  We have also agreed to waive the 35% early termination fee.   We strive to provide top notch customer service, and we regret that Mr. [redacted] felt that he had no recourse but to turn to the Revdex.com.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse B[redacted] Angie’s List

August 11, 2016       Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints...

against our company.   On 4/28/2016, Mr. [redacted] agreed to advertise with Angie’s List for six months.  We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreement.    Mr. [redacted] has been in contact with Angie’s List for several months expressing his frustrations over the transition to our new website.  The complaint that Mr. [redacted] has expressed with our eCommerce program is completely separate and voluntary from our advertising program and is not a requirement of the contract Mr. [redacted] signed for his advertisement with Angie’s List.  Upon investigation into Mr. [redacted]’s advertising, it was determined that there were no issues with Mr. [redacted]’s advertising during the transition to our new website, and Mr. [redacted]’s eCommerce offers were ran accordingly.    At this point, Mr. [redacted] has not paid for the past 3 months of services rendered and has been sent to the collections agency Angie’s List uses to recover funds not paid for services rendered.  Our internal collections team has proactively cancelled Mr. [redacted]’s advertising contract and placed a notice on his profile for ‘Non-Payment of Advertising’.  Mr. [redacted] will be responsible for paying for the 3 months of services rendered that were not paid for and the 35% early termination fee associated with his contract.   In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List. We strive to provide top-notch customer service.  We would love the chance to earn back Mr. [redacted]’s trust in the future and work with them again.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse B[redacted] Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

December 17, 2015Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted]Peggy, Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints against our company. Though [redacted]...

[redacted] signed an agreement with Angie’s List on November 6, authorizing an early termination fee of 35% of the total contract value, we have decided to honor the Ortegas’ requests by waiving this early termination fee.  Though we would have preferred to continue working with [redacted] as an advertiser on Angie’s List, we agree that since the advertising period had not yet begun, we will not apply our standard terms and conditions in this case. In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List. We did want to work with [redacted] company to help resolve any issues and reasons for cancellation, but we will waive the early termination fee since Mr. Ortega has made it clear he is not currently interested in advertising.Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.  Kind regards, Jesse [redacted]Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, as long as the collections process is stopped immediately. 
Regards,
[redacted]

February 22, 2017   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]     [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints against our...

company.   In light of any confusion or miscommunication during the sales process, Angie’s List has actually already refunded Ms. [redacted] all fees she paid for advertising, and waived our standard early termination fee for her contract.  This refund was processed in December 2016, but it seems we have yet to successfully call to communicate about this refund.   We would love to continue working with Ms. [redacted], and would love to speak with her to help her business become more successful on Angie’s List.  She should be receiving a call from us to this end, and she can always contact us at [email protected] as well.   We strive to provide top notch customer service, and we regret that Ms. [redacted] felt that she had no recourse but to turn to the Revdex.com.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse B[redacted] Angie’s List

October 5, 2015Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. Peggy RichardsonRe: Complaint Case # [redacted] Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding complaints filed against our...

company.  I’d like to start by offering a sincere apology to [redacted] for all the frustration she experienced.  It looks like [redacted] has been a member with us in the past, but signed up again in May of this year to look into providers.  The monthly membership she opted for online does default to autorenewal.  However, we employ customer-friendly refund policies for situations such as this.  Though [redacted] only mentioned $3.75 as the disputed charge in this complaint, it does not appear that she has logged into her membership since May, so I have refunded the charges from June through October, totaling $18.75 being returned to [redacted]’s card.Though [redacted] wrote to us on 5/3 and asked for help searching, we have not received any phone or email correspondence from her asking for a refund.  I apologize for this oversight, and wonder if perhaps [redacted] wrote in from an address we didn’t recognize?  Even in that case, we should have responded making it clear that we could not locate her account.  Regardless, I apologize for the frustration.In particular, I am sorry that [redacted] felt the only way of canceling her membership was by contacting the Revdex.com.  All customer service representatives at Angie’s List have the ability to cancel memberships, and offer refunds on memberships that have not been used recently.  We strive to provide top-notch service to our members. Again, we sincerely apologize for any frustration this caused.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.  Jesse [redacted]Angie’s List

August 18, 2016   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]     [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints against our company.   I would like to apologize to Mr. [redacted] for any confusion regarding his current balance owed to Angie’s List.  I have requested that Mr. [redacted]’ Customer Success Representative, Jenat H[redacted], contact him to confirm that he has a current balance owed to Angie’s List of $0.  The exclusion placed on his profile is being lifted as well.    Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse B[redacted] Angie’s List

December 14, 2016   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.    I first wanted to apologize to Mr. [redacted] for any frustration he has experienced during his advertising campaign thus far.   I have reviewed customer service interactions with Mr. [redacted]. Jayma S[redacted] has been working on resolving the issues experienced by Mr. [redacted].  At this time, we believe we have addressed and resolved the complaints voiced by Mr. [redacted] through his Revdex.com complaint.  Jayma S[redacted] would be happy to speak with Mr. [redacted] to help with any additional concerns regarding his advertising campaign.   In short, I sincerely apologize that this customer is disappointed with their contract renewal experience with Angie’s List. We strive to provide top-notch customer service.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List

June 15, 2016    Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted]   [redacted],  Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our...

side of the story regarding complaints filed against our company.   I’d like to start by offering a sincere apology to Mr. [redacted] for any confusion regarding his membership. Our records indicate that we received Mr. [redacted]’s cancellation request on 1/2/2015 and at that time his monthly membership was set to not renew. On 6/4/2015, Mr. [redacted] renewed his membership online for one year and this was not an automatic renewal.  On 6/4/2016, his membership automatically renewed as a result of his online renewal the previous year. All of our memberships do default to an automatic renewal. Our auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do so. We acknowledge that with every improvement, we run the risk of offending a small portion of our members. Some people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenience. Because of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership.  I have now cancelled Mr. [redacted]’s membership and refunded his charge from 6/4/2016 in the amount of $9.99, as he is within 30 days of his renewal. We will not be refunding his charge from 6/4/2015 as this was made online, through his personal membership and was not a result of automatic renewal. Should Mr. [redacted] have any questions regarding his membership transactions, he can feel free to reach out to us directly and we will be happy to assist. I find it regrettable that we left Mr. [redacted] feeling she had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members.  Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.   Kind regards,    Jesse B[redacted]Angie’s [email protected]

August 29, 2017   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this response rejection to our attention. We appreciate the opportunity to give our side of the story regarding complaints filed against our company.    I’d like to apologize to Ms. [redacted] for the confusion regarding my initial response.   Ms. [redacted]’s refund of $16.99, effectively cancelling her membership, was processed on 8/28/2017 at 10:02AM EST, not 8/22/2017.  It can take a few business days for the funds to process through her financial institution to her account.  I apologize for this previous oversight.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted] P.S. Mr M[redacted] was not entirely correct in saying that members are alerted about the renewal prior to billing.  I did not receive any such email.  As he indicated, I had not used Angie's List since 2015.  The 2016 renewal was billed to me without my notice.  I noticed the 2017 renewal because I make no other charges to that particular credit card.

March 21, 2017   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]     [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to...

complaints against our company.   As Mr. [redacted] states, he signed an advertising contract to live on 2/1/2017 for a full year.  We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreement.    We have looked into Mr. [redacted]’s concerns and did not find any wrongdoing throughout the sales process, because of this we won’t be refunding his payment. However, we are agreeing to cancel his advertisements and are waiving the standard early termination fee due to the customer service issues he mentioned. We apologize for any frustration caused to Mr. [redacted].   We strive to provide top notch customer service, and we regret that Mr. [redacted] felt that he had no recourse but to turn to the Revdex.com.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Andy H** Angie’s List

March 2, 2016
 
 
 
 
Indianapolis Revdex.com
[redacted]
Indianapolis, IN  46202
Attn. [redacted]
Re: Complaint Case # [redacted]
*
[redacted]
*
Thank you for bringing this complaint to our
attention. We appreciate the opportunity...

to give our side of the story
regarding complaints filed against our company. 
 
I’d like to start by offering a sincere apology
to Mr. ** for any frustration this process has caused. Angie Cash was a program
created so Angie's List members can take advantage of personal offers while
earning rewards. This is our way of saying thank-you for taking advantage of varying
aspects of a membership.  
 
Mr. ** did contact Angie’s List in October
regarding the trouble he was having regarding receiving the fuel card.  A supervisor followed up to have the card
resent, and it appeared on our end that Mr. ** had completed the process to
receive the gas card.  I am so sorry he
has still not received it.  I am putting
a physical gas card in the mail today to Mr. Ai, and have also called to convey
my personal apologies.  As a further
apology for the long delay, I have refunded Mr. [redacted] annual membership fee back
to him.
 
I find it regrettable that we left Mr. ** feeling
he had no recourse but to contact the Revdex.com.  
 
Thanks again for the opportunity to respond to
this complaint. Please let me know if we can provide any further
information. 
 
Kind regards,
 
 
 
Jesse [redacted]
Angie’s List

Angie's List has been in constant contact with this customer for several months.  The customer is responsible for updating and managing the information on their business profile, including their licensing, insurance, and bonding statuses.  Angie's List has attempted to amicably resolve...

this matter since November.  At this time, Angie's List considers this matter closed.

May 16, 2017   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]     [redacted],   Thank you for bringing this rejection response to our attention. We appreciate the opportunity to respond to complaints against our company.   After reviewing Mr. [redacted]’s rejection response and continued concerns, Angie’s List will agree to fully refund all funds Mr. [redacted] paid toward his advertising campaign.  The Angie’s List Accounting Department will be processing this refund within the next few business days.   We strive to provide top notch customer service, and we regret that Mr. [redacted] felt that he had no recourse but to turn to the Revdex.com.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List